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Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 30.09.2020
 

Question:

My computer does not have Internet access, but I would like to activate the license with the Product Key. What can I do?


Information:

The easiest way to activate and return Allplan licenses is to do this online. In other words, the computer has Internet access. However, you can also activate Allplan on a computer without Internet access (offline licensing). Offline licensing is particularly useful if some Allplan computers in your office do not have Internet access and do not use a license server either.

If the computer without Internet access and the computer with Internet access are neither close to each other (for example, the computer in the office hasInternet access, but the computer at home does not haveInternet access) nor connected with each other (for example, using LAN), offline activation is not very suitable, as you have to access both the computer with Internet access and the computer without Internet access.

Requirements for activating a license offline:

  • You have a valid Product Key.
  • You have installed Allplan on the computer without Internet access (for example, as a viewer).
  • You have another computer with Internet access.


Important: Activating a license offline involves two steps. In addition, you need to upload a receipt file so that you can return the license offline later.

There are the following basic steps:

  • Creating and uploading the license request file
  • Downloading and importing the license update file
  • Creating and uploading the receipt file


The online computer uses the following web page:
http://lc.codemeter.com/59885/depot/index.php


Note:

As both the license file and the receipt file are saved with the name of the container number by default, it may happen that you mix up these two files. Therefore we strongly recommend that you use meaningful names for the files. For example, the name could include the name of the computer and the Product Key or the words “license” and “receipt”.
This is particularly important if you want to activate several computers offline.


Answer:

A: Activating licenses offline

To activate licenses, use CodeMeter Control Center.

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.

You can find the container numbers in the ‘License’ area.
If you have a stand-alone license, the name of this container is Allplan GmbH and its number is 327XXXXXXX.

Select this container and click Activatelicense on the right. Select
Create license request. Create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.
Go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Activate license.

You can see your license and all available updates, which should be selected. Click Offline License Transferat the bottom on the right.

You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload license request now. This creates your license, which you can download by clicking Download license update file now. Install this license on your computer.

To do this, go to CodeMeter Control Center and click File-> Importlicense.


You can see the activated license in the Services application -> Utilities -> License settingsand you can now use this license for Allplan.


Finally, upload the receipt file.
To do this, open CodeMeter Control Centeragain and select the new Allplan GmbH license with the number 128-XXXXXXX.

Then click License update -> Next -> Create receipt.
Create the receipt file for this container.
Upload this receipt file using the web page.

Take this file to the computer that is online. Click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.




B: Returning licenses offline

You can return licenses in the same way:
Start CodeMeter Control Center and select the container with the license (Allplan GmbH with the number 128-XXXXXXX). Then click License update -> Next -> Create license request.
Here, too, create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.
Here, too, go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Move license.
Click Offline License Transferat the bottom on the right.
You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload request now.
Then click Download license update file now. Download the file and import it. To do this, go to CodeMeter Control Centerand click File -> Importlicense.

Then create a receipt by clicking License update -> Next -> Create receipt.
Upload this receipt file using the web page.
To do this, click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.

The license is now available again and can be used on another computer.

Download PDF  FAQ_EN_Activating_license_offline_(without_Internet_...
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015  | Last modified: 01.12.2020
 

Note:

You can help the technical support team to process your request by generating a support request with the Hotinfo program and sending it to us.

The generated support request will help to avoid unnecessary questions and delays, as it automatically contains all necessary information pertinent to the problem in question.


Procedure:

The Hotinfo program is installed along with Allplan; you can start it over the following ways:
1. Start -> All Programs -> Nemetschek -> Allplan [version number] -> Hotinfo [version number].
2. Allplan -> ? -> Generate support request (Hotinfo)
3. Allmenu/Services -> Service -> Create Support request (Hotinfo)


Select the team with whom you wish to communicate:
Choose the relevant entry, for example, Technical Support Allplan. The email address of the selected team is entered automatically.

Select the areas on which you have questions:
Please select the question that is pertinent to your support request.
You only need to select question 2 when Allplan support is requesting it from you.

01. General inquiry
02. Inquiry with Allplan logging

Note on question 02:
If you have selected question "02. Inquiry with Allplan logging", you can start Allplan straight form the Hotinfo after the questions.
This will generate and attach a log (trace).
Start Allplan by clicking on the button “Start Allplan”
Carefully reproduce the problem – for example, perform the steps that lead to the failure.
Then click "Next" to generate the support request with the trace.
You can click the "Take screenshot" button at any time while Allplan is running in logging mode. This way, you can quickly and easily save any error messages that may be displayed.

Enter your contact address:
Please enter your name, telephone number and email address
so that the technical support team can contact you.

Please describe the problem:
Describe the problem in detail (for example, include the exact wording of error messages).

Select the files you want to attach to the email:
You can include additional files with important information such as damaged drawing files, NID files or other files.

Note:
These files are only attached to the email when you send the Hotinfo by clicking “Finish” -> Option “Start email program…" or send it to us over File -> Send Message...".
See note further down.

Create the screenshots you want to attach to the email:
You can use the "New screenshot" button to take screenshots of the entire screen and send them as a file attachment to the Hotinfo.

Note:
These files are only attached to the email when you send the Hotinfo by clicking “Finish” -> Option “Start email program…" or send it to us over File -> Send Message...".
See note further down

Finish
Here you have the possibility over the pre-selected option "Start Email program..." to start your email program with the created Hotinfo, the generated files as a file attachment and the correct destination address. You only need to press 'Send'.

Over option "Open Hotinfo file to save it..."you can open the support request, save, and send as an email attachment to support.de (please no spam) @ (please no spam) allplan.com, if no e-mail program is installed locally.
In this case, make sure to attach in addition to the support request all additional files also. Attach the "attached files" and "generated screenshots" independently as attachment to your email.

Download PDF  FAQ_EN_Generating_a_support_request_using_Hotinfo.pd...
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017  | Last modified: 20.01.2021
 

Question:

You would like to know which colleague has borrowed a license from the license server and for what period of time it was borrowed?


Answer:

Prerequisite:
Please make sure that at least Codemeter version 6.60b is installed on the license server.
To do so, start the CodeMeter Control Center on the server
Either in the Windows Start menu via CodeMeter -> CodeMeter Control Center. Or enter Codemeter in the search bar of the start page and press ENTER. Under Help-> About you can see the installed Codemeter version. If a version lower than 6.60b appears here, install the latest version of the Control Center released by Allplan. Instructions on how to do this can be found at the following link https://connect.allplan.com/de/faqid/20160113131406.html


Application:
The administration of the license server is done via the CodeMeter WebAdmin application on the server itself.
Start the CodeMeter Control Center at the license server on the server
Either in the Windows Start menu via CodeMeter -> CodeMeter Control Center. Or in the search bar of the start page enter Codemeter
and press ENTER, then click WebAdmin in the dialog box at the bottom right.

Or:
Type Localhost:22350 in the address bar of your browser.

In WebAdmin go to Container -> All Containers -> here select your Allplan Cm6 in which your license/s have been stored -> select the desired license by clicking on the Product Code 999 in front of it. -> Now scroll down to the end, to the License Transfer History area.

Here you can see exactly when the license was borrowed, for how long and by which user.


Hints:
If you want to see which users are currently in the network pulling licenses from the license server, you can also see this. To do this, go to License Monitor-> Sessions in WebAdmin.

Borrowed licenses are currently only displayed with the container number under License Monitor-> Sessions, only under License Transfer History the user is also visible.

Since under License Transfer History it is a complete history, all license loans are listed, even those that have already been terminated, i.e. the license has been returned to the license server in the meantime.

Download PDF  FAQ_EN_License_server_-_license_borrowing_tracking_w...
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018  | Last modified: 30.09.2020
 

Question:

You want to include a computer in the Allmenu via Workgroupmanager, but no network environment is displayed and no result appears when you enter the computer name in Search. How can the computer still be included?



Answer:

All computers included in the Workgroupmanager are stored in the data.cfg on the server in the central file storage request.
The Allmenu window shows the exact path of the "central file storage folder".

e.g. \\SERVER\data\Allplan
Go via Windows Explorer to the central file storage folder in the NET folder and open the file data.cfg (e.g. with the editor)

The content of the file looks like this
SERVER \data\Allplan

(So far no computer has been included and therefore there are no further entries in this example)

Here you can enter the new path of the computer to be recorded
Simply enter the computer name, spacebar, shared folder, subfolder as a new line.
Enter only your simple host name here, not the FQDN name (first name only, without periods and other additions)

Please make sure that all entries are flush with each other. Please do not remove the space bars in existing entries and also insert a space bar after the host name when entering, these are important.

So it looks like this

SERVER \data\Allplan
COMPUTERNAME \Nemdata\Allplan

Save the file.

As a result, the computers in the workgroup are displayed in the Allmenu/Services application under Workgroupmanager - > Administer projects and computers and can now be checked out.

Download PDF  FAQ_EN_Workgroupmanager_Adding_the_computer_is_not_p...
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 01.10.2020
 

Question:

Although the server is not connected with the Internet, I would like to activate the license with the Product Key for the license server. What can I do?

Information:

The easiest way to activate and return Allplan licenses is to do this online. In other words, the server has Internet access. However, you can also activate your license on a computer without Internet access (offline licensing).

Requirements for activating a license offline:

  • You have a valid Product Key.
  • The license server is installed on the server. At least license server 2016-1-5 is installed.
    You can find detailed information on the version (Build-ID) at bottom on the left in the License Settings program.
  • You have another computer with Internet access.


Important: Activating a license offline involves two steps. In addition, you need to upload a receipt file so that you can return the license offline later.

There are the following basic steps:

  • Creating and uploading the license request file
  • Downloading and importing the license update file
  • Creating and uploading the receipt file


If you have several license server licenses, you need to do this for each license.

The online computer uses the following web page:
http://lc.codemeter.com/59885/depot/index.php



Note:

As both the license file and the receipt file are saved with the name of the container number by default, it may happen that you mix up these two files. Thus, we strongly recommend that you use meaningful names for the files. For example, include the word “license” in the name of the license file and “receipt” in the name of the receipt file.
This is particularly important if you want to activate several licenses offline.


Answer:

Activating licenses offline

To activate licenses, use CodeMeter Control Center.
Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.

Select the empty Allplan CM6container (long number starting with 130; gray symbol).
If the container is not available, save the file attached to the C:\Program Files\Allplan GmbH\License Settings folder. Then open this file using the shortcut menu. This imports the empty container to CodeMeter Control Center.

Select the new, empty Allplan CM6 container and click Activate licenseon the right. Select Create license request. Create a *.WibuCmRaC file for this container.


Take this file to a computer that is online. Go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license. Click Activate license.

Next, select the Fimcode 6000100area on the right.

You can see your license with all available updates. Make sure everything is selected. Click Offline License Transferat the bottom on the right.

You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload license request now. This creates your license, which you can download by clicking Download license update file now. Install this license on your server.

To do this, open CodeMeter Control Centerand click File -> Importlicense.


The activated license is now visible in the License settingsand can be used for the Allplan clients.


Finally, upload the receipt file.
To do this, open CodeMeter Control Centeragain and select the new Allplan CM6 container (with the number 130-XXXXXXX).

Then click License update -> Next -> Create receipt.
Create the receipt file for this container.
Upload this receipt file using the web page.

Take this file to the computer that is online. Click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.


Note:
After you have activated the license on the server, proceed as described in “Installing and configuring the license server”. You can find this guide here:
https://connect.allplan.com/en/faqid/20150618084450.html.


Returning licenses offline
You can return licenses in the same way:

  • Creating and uploading the license request file
  • Downloading and importing the license update file
  • Creating and uploading the receipt file
Download PDF  FAQ_EN_License_server_-_activating_a_license_offline... Download Allplan_CM6.WibuCmLIF
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 01.12.2020
 

Question:

Why is it not possible to clear the check box for 'Find license server automatically' and why can't I enter an additional server name? These functions are grayed out.


Answer:

This problem is caused by Windows access rights. Only administrators can change these options.

Installing Allplan:
If this problem occurs during Setup and you cannot select a license, start by installing Allplan as a viewer.

Granting permissions later:
Assign full control to the users.
Local permissions prevent them from accessing the following file: Lic3LM.ini

Check whether the users have full control of the following folder:
Click folder with the right mouse button -> Properties -> Security -> Edit -> select the user - > grant full control

C:\ProgramData\Nemetschek(hidden file)

Open the 'License settings' dialog box: Services application -> Utilities -> License settingsYou should now be able to clear the check box and enter additional server names.

Download PDF  FAQ_EN_Finding_license_server_automatically_or_enter...
Version:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011 / Allplan 2009  | Last modified: 22.01.2020
 

Question:

How can I remove NemSLock completely from a computer?



Answer:

Do the following:

  1. Uninstall Softlock 2006 by clicking Start -> Control Panel -> Programs and Features.

  2. Select "Nemetschek SoftLock 2006" and then click "Uninstall/Change". Select "Remove" -> Next -> Yes.
  3. Extract the "NSLFixer2006.zip" file attached and copy it to any folder on your computer. If your email provider or firewall software has blocked this file, you can also download it from our webdrive. Use this link:

    https://webdrive.allplan.com/index.php/s/4LrjrymoxESzC6p

    The tool "NSLFixer2006.exe" is under Allgemein/Nemslock

    (click on the right hand side next to file size on the three dots and chose 'herunterladen')

  4. Start NSLFixer2006.exe by double-clicking it.
    Important note:
    If you are running Windows Vista or a newer operating system, click the program with the right mouse button and select "Run as administrator". Confirm the following message.
  5. Create the key by clicking "Generate/Enter a key" (1).

  6. Select the line to the right of "Generate/Enter a key" (2), "1F02E74917D3F6E7348C1F02E74917D35E2599A254864A233C549A25ADD2EDFD", for example, and press "Ctrl+C". Paste this key into an email and send it to "support.de@allplan.com".
  7. We will send you another key. Please copy this key to the second line (3). If you need to restart the program, paste the key you created into the first line (see step 3, do not click "Generate/Enter a key" again!). Then click "Validate twin key" (4). After you have done this, you should see the following message: "System cleaned. Reinstall NemSLock".
  8. Update your current Allplan version. Use the temporary license file ("psd" can be found in its file name). You can also find your current temporary licenses at www.connect.allplan.com. Go to "Profile -> License administration".
    Students should use the Allplan Setup program which they can download from Allplan Campus (http://www.allplan-campus.com -> log on -> select "Software" at the top -> download Allplan). Use the trial license provided by Setup.



After this, request a new license by sending a new registration request (Services application -> Utilities -> License -> License Manager). Select the license entry for your seat and click "Request license".
If you work with a license server, reconnect the client with the server.

Download PDF  FAQ_EN_Removing_NemSLock_completely.pdf Download NSLFixer2006_EN.zip
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 01.10.2020
 

Question:

I activated my license offline. Now I would like to update this license or get the license for the new version.
What can I do?



Answer:

To update the license, you can use CodeMeter Control Center.

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.
You can find the container numbers in the ‘License’ area. Make sure your license container is included in this list.
If you have a stand-alone license, the name of this container is Allplan GmbH and its number is 128-XXXXXXX.

Select this container and click ‘License Update’ on the right. The assistant starts.
Select Create license request. Create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.

Go to the following website:

http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Activate license.


You can see the new license update, which is selected. Click Offline License Transferat bottom right.

Upload the *.WibuCmRaC file to get the license update as a file. Import this file
to your computer.

To do this, open CodeMeter Control Center and click File -> Import license.
You can now see the updated license in the license settings.


Note:
You cannot use Allplan Connect to update licenses. However, you can activate licenses offline for the first time or return licenses using Allplan Connect.

Download PDF  FAQ_EN_Updating_licenses_offline_.pdf
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 01.10.2020
 

Question:

I activated my license offline. Now I would like to update this license or get the license for the new version.
What can I do?



Answer:

To update the license, you can use CodeMeter Control Center.

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.

You can find the container numbers in the ‘License’ area. Make sure your license container is included in this list.
For license server licenses, this is an Allplan CM6 container with the number 130-XXXXXXX.


Note:
If there is only an Allplan GmbH container with the number 128-XXXXXXX, your license server is too old. In this case, proceed as described here: https://connect.allplan.com/en/faqid/20160527114300.html.


Select this Allplan CM6 container and click License updateon the right. Select Create license request. Create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.

Go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Activate license.


You can see the new license update, which is selected. Click Offline License Transferat the bottom on the right.

You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload license request now. This creates your license, which you can download by clicking Download license update file now. Install this license on your server.

To do this, open CodeMeter Control Centerand click File -> Importlicense.
You can now see the updated license in the license settings.



Finally, upload the receipt file.
To do this, open CodeMeter Control Centeragain and select the Allplan CM6 container with the number 130-XXXXXXX.

Then click License update -> Next -> Create receipt.
Create the receipt file for this container.

Take this file to a computer that is online.

Upload this receipt file using the web page.
Click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.


If you have several license server licenses, all these licenses can be in the same Allplan CM6 container. However, you must upload the license update fileand upload the receiptfor each Product Key or license to update all licenses.



Notes:

  • You cannot use Allplan Connect to update licenses. However, you can activate licenses offline for the first time or return licenses using Allplan Connect.
  • Did you know that you can find details about you licenses in Allplan Connect at http://connect.allplan.com/license. Just load the details about the licenses displayed by clicking the information button at the end of a line.
Download PDF  FAQ_EN_License_server_-_updating_a_license_offline_o...
Version:  Allplan 2019  | Last modified: 04.03.2019
 

Question:


How can I activate my licenses for Allplan Online products and assign these licenses to other people?


Answer:



1. Components required

Internet connection and internet browser

2. Purchasing licenses

You can purchase Allplan Online products in two ways.

2.1 Allplan Shop (shop.allplan.com)

Allplan Options, Bimplus Options
a. Specify how many licenses you want to buy and add the Allplan Online product to the cart.
b. Follow the instructions displayed and buy the Allplan Online product.
After you have bought the Allplan Online product, the licenses will be assigned to your Bimplus team. You can manage these licenses using “My Account” - “Subscriptions and Users”.

2.2 Contact the Allplan sales partner in your area.

3. Assigning licenses

You can manage your licenses for the Allplan Online product in the Allplan Shop. Go to the “Subscriptions and User” area. As an alternative, you can also use the Bimplus portal. Here, go to the “Team members” area.

3.1 Sign in to the Allplan Shop or the Bimplus portal.

• Allplan Shop: Select “My Account” - “Subscriptions and Users”.
• Bimplus portal: Select “Team members”.

3.2 Select the Allplan Online product.

3.3 You can now assign one or more Allplan Online product licenses to team members. Select the user in the list and assign the license by selecting the check box. You can remove the license at any time by clearing the check box.
If the list does not include the user to whom you want to assign an Allplan Online product license, click “Invite new Bimplus team member”, enter the email address of the new team member and select a role.

Important: Do not assign the role of team administrator to a new team member unless this is absolutely necessary. A team administrator has more rights than a project administrator. You can define project administrators in the Bimplus project and user management.

You can find the new team member in the list as soon as this new team member has accepted the invitation.

4. Managing users and assigning users to the project

Allplan Online products are cloud-based solutions. Therefore, the Bimplus user management is used for project collaboration.
To define the project members, use the Bimplus project administration. You must invite new project members to the Bimplus project.
If these Bimplus project members also want to use Allplan Online products, you must assign an Allplan Online product license to each project member (see “Assigning licenses”).

Download PDF  FAQ_EN_Licensing_Allplan_Online_products.pdf
1 - 10 (14)
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