If you have an urgent query regarding your design software, you can rely on rapid support from our architecture and civil engineering experts at anytime.

Questions for technical support

Technical Support for customers with Serviceplus contract
As a Serviceplus customer you can obtain free technical support.

Technical Support for customers without Serviceplus contract
You can access technical support free of charge for the first three months following purchase of your Allplan design software.

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General questions

If you have any queries about your Allplan Connect administration key, need support from our customer service team or would like to speak with our sales department, please use the online contact form.

Go to the online contact form

Contact us (USA)

You can also take a look at the Allplan Connect user forum where users exchange information, valuable tips relating to everyday work and advice on specific tasks. Or browse the extensive FAQs database, in which you will find a large collection of frequently asked questions about Allplan together with the answers. uses cookies  -  More information