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Version:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011  | Last modified: 11.07.2016
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Question:

How can I temporarily transfer the NemSLock license of a registered computer to a different computer?
How can I interchange the NemSLock licenses of two registered computers?



Answer:

You can use Nemetschek's Softlock License Manager to transfer the license temporarily (up to 30 days) to a different computer. Of course, you can return the license to the original computer before this time limit expires.

Open the License Manager by selecting the Services application -> Utilities -> License -> License Manager (NemSLock).
Select Export/import - License transfer

You can choose between a transfer that is "Directly on the network" and one that is "Indirectly by transfer file". The direct transfer requires that the source computer and the destination computer are on the same network. As opposed to the indirect transfer, you can also exchange licenses when you opt for the direct transfer.


Direct license transfer
First, set the destination computer to reception mode by selecting Directly on the network -> (Re-)Import license-> Selection.
Now you can transfer the license form the source computer to the destination computer using Directly on the network -> Export license -> Transfer.
Detailed information on this topic is provided in the Help (press F1).

Direct license exchange
You can use this option to exchange the licenses of two computers temporarily. This is very useful if the licenses of these two computers contain different program configurations.
Specify which computer is to be the master and which computer is to serve as the slave.
At the computer that is to serve as the slave, select Directly on the network -> Exchange licenses -> Slave and set it to Reception.
At the computer that is to serve as the master, click Directly on the network-> Exchange licenses -> Master.
Detailed information on this topic is provided in the Help (press F1).

Offline license transfer
You can also transfer the license to a computer that is not on the network.
To do this, select Indirectly by transfer file.
This requires that you create a computer-specific Computer IDof the destination computer. You only need to do this once. The next step is to export the license file for the specific computer ID on the source computer. You can use an USB stick to transfer the exported license to the other computer. You can also send it by email. Finally, install the license on the destination computer.
Detailed information on this topic is provided in the Help (press F1).



Notes:

  • If you have a new computer where you want to use the license permanently, use the Relocate licenses -> Transfer licenses permanently to a computertool .
    In this case, the license is returned to Nemetschek and you receive a registered license for the new computer. Follow this link for detailed instructions: https://connect.allplan.com/de/faqid/0003f5ca.html
Download PDF  FAQ_EN_Transferring_NemSLock_licenses_temporarily_(o...
Version:  Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 25.07.2017
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Question:

Why is it not possible to clear the check box for 'Find license server automatically' and why can't I enter an additional server name? These functions are grayed out.


Answer:

This problem is caused by Windows access rights. Only administrators can change these options.

Installing Allplan:
If this problem occurs during Setup and you cannot select a license, start by installing Allplan as a viewer.

Granting permissions later:
Assign full control to the users.
Local permissions prevent them from accessing the following file: Lic3LM.ini

Check whether the users have full control of the following folder:
Click folder with the right mouse button -> Properties -> Security -> Edit -> select the user - > grant full control

C:\ProgramData\Nemetschek(hidden file)

Open the 'License settings' dialog box: Services application -> Utilities -> License settingsYou should now be able to clear the check box and enter additional server names.

Download PDF  FAQ_EN_Finding_license_server_automatically_or_enter...
Version:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011  | Last modified: 30.11.2017
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Question:

Why is it not possible to install IBD planning data?
The customer number displayed is not correct or the number 0000000 is displayed and the activation code is rejected.


Answer:

The customer number depends on the license used for the installation.
Install the appropriate temporary or final license.

In addition, you need to adjust the customer number in the following places.

Services application -> Utilities -> License -> License Manager (NemSLock). Click Options at top right. Click the Customer details tab. Enter your customer number for the Client ID.
Note: If this field is not available, you need to log on as the administrator.

Services application -> Service -> Windows Explorer -> General program data (ETC, LIC) -> License(with earlier versions: Services application -> Service -> Windows Explorer (program folder)). Find the info.001 file and open it using the editor, for example. Go to the Customer line and enter your customer number. After this, save the file.

Now you can install IBD.


Note:

There is no trial license for IBD. This means that you cannot install IBD if you have installed Allplan with a trial license.

If the current IBD activation codes are not on hand, you can download them from Allplan Connect:
connect.allplan.com. After you have logged on, select "PROFILE-> License Management".

Download PDF  FAQ_EN_Activation_code_is_rejected.pdf
Version:  Allplan 2019 / Allplan 2017 / Allplan 2016 / Allplan 2015  | Last modified: 17.10.2018
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Question:

What can I do if Allplan no longer starts after I have upgraded and the following messages appear?
Allplan
Stop

...

After this, Quality Reporter displays an error report.



Answer:

Exit Allplan on all workstations and do the following:
Open the Services application and make a note of the path to the 'central file storage folder', which is displayed in the Services application window.
In addition, check whether the workgroup manager line is followed by 'Yes' or 'No'.

Open the central file storage folder in Windows Explorer.

If the workgroup manager line is followed by
'Yes', open the NET subfolder.
'No', open the PRJ subfolder.

Find the 'project.dat' or 'project.Dat.xm' file in the NET or PRJ folder and rename it 'project-old.dat'.

After this, do the following:
Services application -> Service -> Hotline Tools -> reorg -> OK -> Restore project management file -> OK
The program creates a new, correct project management file and you can start Allplan again.



Note:

If you come across error messages while doing this, please email the following information to support@allplan.com:

  1. Describe exactly what you did before the error or crash occurred.
  2. The error message itself (as a screenshot).
  3. The log file (trace).
    https://connect.allplan.com/en/faqid/0001a27a.html
  4. A Hotinfo support request with question 01.
    https://connect.allplan.com/en/faqid/20130823123806.html
Download PDF  FAQ_EN_Allplan_does_not_start_after_upgrade_Stop_mes...
Version:  Allplan 2017  | Last modified: 27.02.2018
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Question:

How to upgrade from Allplan 2016 to Allplan 2017 in conjunction with a license server?


Answer:

Start by updating your license(s) at the license server. After this, upgrade the clients.

Check the version of the license server. If you use the license server 2016-1-4 or later, you can find the version number (Build-ID) at bottom left in the License Settingsprogram. The version number should be at least 1.614.x.x. If you cannot see the Build-ID, you work with an older license server. In this case, update the license server first. Download the software for the license server from Allplan Connect or from our FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2016/DoWn-2016-License_Server_Setup.zip

Start the new License Server Setupon the server or computer you use as the license server. Right-click the *.exe file and select 'Run as administrator' on the shortcut menu.

  • Click Install.
  • Click Exit.

After this, update the license(s).

  • Start the License Settingsprogram on the server.
  • Click License activationon the left. Then click the license you want to update.
  • The 'Update license' function is now available.
  • Click Update license.
  • If you have more licenses for the license server, repeat these steps.



You can then upgrade Allplan at the clients. Start Setup and follow the instructions displayed. The license server license will be detected automatically on the network. When you are prompted to select the license file, click 'Use active license'. Follow the installation instructions.


Note: You can only use an existing license server to update licenses. If you want to use a new license server with Allplan 2017 or if you have not yet installed a license server, read the following instructions:
https://connect.allplan.com/en/faqid/20150618134224.html
You can find your Product Key in Allplan Connect as usual. Go to http://connect.allplan.com/license

Download PDF  FAQ_EN_Upgrading_Allplan_2017_with_a_license_server_...
Version:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011 / Allplan 2009  | Last modified: 11.07.2016
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Question:

How can I move NemSLock License Server to a new server?



Answer:

If you want to run NemSLock 2006 Server on a different or new server, you first need to render the license ineffective. For this, you still require the old server. After this, you need to contact Nemetschek Allplan Systems GmbH in order to activate the license for the new server.

As soon as you return the license, the status of the existing license is set to trial for 48 hours; then it will expire.

Note:Transfer the license to the new server while the old server is still available.

Do the following:

  • At the new server:install NemSLock 2006 Server with the temporary license files provided with the program.
  • At the clients:Exit Allplan on all workstations.
  • At the old server:return the license(s). Open NemSLock 2006 Server Console, click "Stop server", switch to "Modules" and click "Transfer license permanently". Then select "Next" and "Create". Click the "Send" button to send the .hwchs file you just created to "register@nemetschek.de" (provided an email program is installed and configured on this server). Otherwise, click "Browse" to open the folder with the .hwchs file in Windows Explorer. Now you can use any computer to send this file to the address mentioned above.
    Finally, click "Start server". The existing licenses are valid for two more days.
  • At the clients:for the time being the clients can continue to work with the old license server.
  • At the new server:After a few minutes, our server will send you an email confirming that the licenses have been returned. Now you can generate registration requests for all licenses. Next, install the licenses.
  • At the clients:Now you can switch the clients one after the other to the new server. To do this, open the License Manager by clicking Start -> (All) Programs -> Nemetschek -> Nemetschek Softlock 2006 -> License Manager.




Tip:

To transfer the existing users to the new server, back up the Users.mcf file, which you can find in the program folder of NemSLock 2006 Server, and copy this file to the new server after the installation. Prior to copying the file, stop the "NemSLock Server 2006" Windows service, copy the file to the program folder and start this service again.

Download PDF  FAQ_EN_Moving_NemSLock_Server_to_a_new_server_(short...
Version:  Allplan 2016  | Last modified: 27.02.2018
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Question:

How can I borrow a license for a client temporarily from the license server?



Answer:

Hotfix 2016-1-4 enables you to temporarily borrow (import) licenses from the license server.
If you want to use this function, note the following points:


Borrowing licensesrequires the following steps. Make sure you do not change the order of these steps. Otherwise, you cannot borrow licenses.

  1. Install Allplan 2016-1-4on the client.
  2. Go to the server and update the software for the license server to 2016-1-4(Build-ID 1.614.x.x ).
  3. Go to the license server and update the licenses.


You can find a detailed description of each step in the following section.

1. Install Allplan 2016-1-4
Make sure all clients are equipped with Allplan 2016-1-4 or later.
If this is not so, install a full update or a hotfix. You can do this manually or use auto-update.
You can find more information in Allplan Connect:
https://connect.allplan.com/en/faqid/20110412100857.html

To install manually
Download the current hotfix(es) manually. To do this, log in to Allplan Connect https://connect.allplan.com/de/support/downloads.htmlad go to Support - Downloads - Latest Hotfixes.
You can also download the hotfixes from our FTP server.
To access our FTP server, you require a current Windows operating system. Do the following:

Enter the following address in Windows Explorer (do not use Internet Explorer!):
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de

You can find the hotfixes in this folder: /download/Allplan/2016/Hotfix/


2. Update the license server 2016-1-4(Build-ID 1.614.x.x )
Not only Allplan but also the license server requires the new version. Check the version of the license server. You can find detailed information on the version (Build-ID) at bottom left in the License Settingsprogram.
Make sure the version of the license server you use is at least 1.614.x.x. If you cannot see the Build-ID, you work with an older license server.
If this is so, update the license server. Download the software for the license server from Allplan Connect or from our FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2016/DoWn-2016-License_Server_Setup.zip

Start the new License Server Setupon the server or computer you use as the license server. Right-click the *.exe file and select 'Run as administrator' on the shortcut menu.

  • Click Install.
  • Click Exit.

If you have not worked with the license server before or if you have not switched to Allplan 2016 until now, you can find detailed information in Allplan Connect:
https://connect.allplan.com/en/faqid/20150618084450.html


3. Update the licenses
You must update your license before you can use this new function for borrowing licenses.

To update a license on the license server

  • Start the License Settingsprogram on the server.
  • Click License activationon the left. Then click the license you want to update so that this license is highlighted in blue.
  • As you can see, the 'Update license' function is now available.
  • Click Update license.
  • If your license includes configurations for several seats, you must update each license separately.




To borrow a license, do the following:

Notes:
You cannot borrow licenses on the license server. You can do this only at the clients.
You can only borrow and return a license if the client is connected with the license server.
Computers that are not on the company network must use a VPN connection to access the server.

At the client:

  • Open the 'License settings' dialog box: Services application -> Utilities -> License settings.
  • Click License selectionon the left. Then click the license you want to borrow so that this license is highlighted in blue.
  • If this license is a license of the license server, the Todaybutton in the 'Borrow license for:' area is no longer grayed out.
  • This button always shows the preset period of time. The default setting is Today.This button is divided into two parts. If you want to change the period of time, click the arrownext to Today. You can now choose from various options.
    Note: When you select 'Today', the license will be available again for all Allplan users on the server tomorrow.
    When you select a number of days, borrowing will always be valid for 24 hours. For example, you borrow a license for 1 day and borrowing starts at 3 o'clock in the afternoon, the license will not be available on the server until 3 o'clock in the afternoon.
  • Click Today(selected period of time) to borrow the license immediately.


You can immediately see the borrowed license in the license selection below your computer name. Click the blue information button to get details about this license. For example, you can see when the borrowed license will automatically be returned to the server.

  • If you want to return the license to the server before the time period expires, click the license again so that it is highlighted in blue. The Return licensebutton is now available. Click Return licenseto immediately return the selected license to the server.
Download PDF  FAQ_EN_License_server_-_borrowing_licenses_temporari...
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 10.10.2018
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Question:

I purchased a new license and received a Product Key for Allplan. However, I use earlier Allplan versions with NemSLock server in my office. How can I install Allplan 2015 or an earlier version despite the new license? How can I activate the license on NemSLock server?


Answer:

Allplan 2016 introduced a new protection system. Since then licensing has been based on CodeMeter by Wibu Systems AG. You can no longer use NemSLock server with Allplan. For running Allplan, you get a Product Key by email. Using this key, you can activate your license online.

This new license is not downward compatible. Consequently, you cannot use it for earlier Allplan versions.

If you want to install Allplan 2015 or an earlier version, use a trial license to install the version you need.

Downloading Allplan:
Make sure the Allplan version you install is always up-to-date. In other words, it should include the latest hotfixes and service releases.
You can download the current Allplan version from Allplan Connect or the FTP server.
Downloading from Allplan Connect:
https://connect.allplan.com/de/support/downloads.html

FTP server:
Copy this link and paste it into the address bar of Windows Explorer. Then press ENTER.
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de
This opens the folder on our FTP server.

Go to /download/Allplan/2015/CD (choose the path in accordance with the version you need) and select the appropriate file. Then click Edit -> Copy (Ctrl+C).
Switch to a folder on your computer and select Edit -> Paste (Ctrl+V).
Extract the ZIP file. Right-click the EXE file and select "Run as administrator".
Deactivate the virus scanner during installation.


1. Install Allplan with a trial license
Install Allplan. In the 'Select License Information' dialog box, choose 'Trial license for temporary use' and select the license for 'Architecture' or 'Engineering'.

Important: If you work with Workgroup Manager, select 'Different trial license' -> 'Next'. Open the Workgroup folder for your country and select the appropriate license. Then follow the instructions and install Allplan. Make sure you enter the paths correctly.


2. Use NemSLock server to request a registered license for the new seat

If you have not used a license server until now, install the license server using the trial license for NemSLock Server.

Installing NemSLock Server

  • Start the Setup program for NemSLock Server. You can find the latest Setup program on our FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2014/allplan2014-nemslock-lizenz.zip

  • The trial license is also on the FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/Allplan 2015 Nemslock Server Trial.nslsrv

  • Select the trial license file for NemSLock Server. This license is valid for 30 days, but it includes only seat. The full number of seats purchased will be available to you as soon as you have installed the registered licenses (see below).
  • Select the full installation.
  • If the service does not start automatically after Setup, select Control Panel -> Administrative Tools -> Services and start the Nemslock Server 2006 service.



Registering licenses

  • Open NemSLock 2006 Server Consoleby clicking the corresponding icon on the desktop or by selecting Start -> All Programs -> NemSLock 2006 Server -> NemSLock 2006 Server Console.
  • Switch to Moduleson the left.
  • Select one of your seats.
  • Click the Registration request (register.txt)button.
  • Click Edit.
  • Fill out all fields marked with an asterisk (*). Make sure you enter your email address correctly, because the registered license file will be sent to this address (and not to the address of the person who sent the registration request!). Click OKto confirm.
  • Click Create registration request. Windows Explorer opens and shows the register.txt file.
    If you have closed Windows Explorer, you can find the file in the program folder of NemSLock Server. If you installed the program to the path proposed, the path is
    C:\Program Files (x86)\Nemetschek\NemSLock Server 2006\Programs\License.
  • Use an editor to open the new register.txt file.

You can find the entry for your seat in line @23@seat:. Change it and enter your new seat number instead. For example, if you purchased seat 08, change the entry to @23@seat: 08. Save the file.

  • You can now use all the options provided by Windows Explorer to copy the registration file to a computer with Internet connection. You can do this on the network or you can use a USB stick. You can then email the file to us.
  • Send the email with the registration request to register@nemetschek.de.
  • You will promptly receive your registered license for the new seat.



Installing licenses
Exit Allplan on all workstations.

  • Open NemSLock 2006 Server Console.
  • Click Stop serveron the left.
  • Switch to Moduleson the left.
  • Click Browse and select the registered license file.
  • Click Install license file.
  • After this, you can start the server again by clicking Start server.



Note:

If you purchased several new licenses, you have to generate and send a separate registration request for each seat. Just repeat the steps described above. You will then receive a registered license file for each seat. You must install each file.

Download PDF  FAQ_EN_Installing_an_earlier_version_with_NemSLock_s...
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 20.09.2018
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Question:

I activated my license offline. Now I would like to update this license or get the license for the new version.
What can I do?



Answer:

To update the license, you can use CodeMeter Control Center.

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.
You can find the container numbers in the ‘License’ area. Make sure your license container is included in this list.
If you have a stand-alone license, the name of this container is Allplan GmbH and its number is 128-XXXXXXX.

Select this container and click ‘License Update’ on the right. The assistant starts.
Select Create license request. Create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.

Go to the following website:

http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Activate license.


You can see the new license update, which is selected. Click Offline License Transferat bottom right.

Upload the *.WibuCmRaC file to get the license update as a file. Import this file
to your computer.

To do this, open CodeMeter Control Center and click File -> Import license.
You can now see the updated license in the license settings.


Note:
You cannot use Allplan Connect to update licenses. However, you can activate licenses offline for the first time or return licenses using Allplan Connect.

Download PDF  FAQ_EN_Updating_licenses_offline_.pdf
Version:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011 / Allplan 2009  | Last modified: 11.07.2016
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Question:

I have received a license for my dongle. How can I install this license?



Solution:

1. License on hard disk (or network drive)
Copy the license files to any folder, for example, C:\License, and select this folder when you install the license.

a. During setup
While installing Allplan, select the 'License file from any folder' option and choose the folder with the license files.

b. Installing a license later
To install the license, select
Services application -> Utilities -> License -> Install HARDLOCK License
A dialog box appears. Select the folder with the license files.

2. License by email
If you have received the license by email, save the attachment to any folder, for example, C:\License, and proceed as described in step 1.
If the licenses are compressed (*.zip), extract them first using an appropriate program, such as Winzip (www.winzip.de).

3. License on storage medium (CD or USB stick)
You can also copy the license files to a storage medium (USB stick, for example) or write them to a CD and then proceed as described in step 1b.



Notes:

  • If you have received a license for a license server, read the instructions in the documents for the license server. If any questions arise, contact technical support.
  • Keep the license in a safe place as you may need it for future installations or if there are problems.
  • Make sure you install the license that is appropriate to the dongle you use, as each license matches only a single dongle. time.
  • Setup needs to access the license file(s) during the entire installation process. It is therefore not possible to read the license file(s) from a CD and then remove this CD during installation. You are advised to copy the license file(s) to a folder on the hard disk.
Download PDF  FAQ_EN_Installing_license_for_dongle.pdf
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