Question:

What license issues do I need to consider when upgrading from Allplan 2017/2018/2019 to Allplan 2020?


Answer:

Installation options during Setups

First-time installation with copying data (default): this option copies and converts the data of the previous version to the new version. You can choose to transfer projects, too. This option does not change the previous version.
Upgrade: this option also transfers the data to the new version. However, you can no longer use the previous version after upgrading.
First-time installation: this option installs Allplan 2020 parallel to the version you are running. However, your data will neither be transferred nor converted. You can find more information in the help. Just press F1 during Setup.


Depending on the licensing system you use, you need to consider different points.

1. Upgrade Allplan 2020 – stand-alone workstation

The license for Allplan 2020 updates automatically. Start Setup and follow the instructions displayed. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.

Note: The licenses only update automatically when you upgrade. To install Allplan 2020 on a new computer, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Transferring license to a new computer.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license

2. Upgrading Allplan 2020 with a license server

Start by updating your license(s) at the license server. After this, upgrade the clients. To do this, start the License Settings program on the server. Click License Activation on the left, and then click the license you want to update. Click Update License.

After updating your license(s) you can upgrade Allplan at the clients. Start Allplan Setup and follow the instructions displayed. The license server license will be detected automatically on the network. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.

NOTE: If your license server displays a detailed version number (build ID) directly in the lower left corner of the program License Settings, it is usually compatible with the new version and does not need to be updated. You only need to update the license(s).
If you still want to update your license server, download the software for the license server from the Allplan Connect service portal. Detailed instructions can be found at connect.allplan.com/license under the menu item Information on installation and Licensing' and the instructions 'Updating license server and licenses'.

Note: You can update the licenses only at a license server you have already installed. If you want to switch to Allplan 2020 and move the license server to a new server, please read on
connect.allplan.com/license within the menu item Information on Installation and Licensing the
instructions Moving license server to a new server.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license


Downloading licenses from Allplan Connect
You can also obtain your activation codes for Allplan 2020 IBD in the Allplan Connect service portal.
To do this, click Profile > License Management.

You can only use this function as an administrator.


License for Allplan Allfa 2019
You will get your license by mail from customercare@allplan.com. So that we can create the license for you, please send us your IP address or the Host ID of the Allfa database server (Oracle).

Question:

What license issues do I need to consider when upgrading from Allplan 2018/2019/2020 to Allplan 2021?


Answer:

Installation options during Setups

First-time installation with copying data (default): this option copies and converts the data of the previous version to the new version. You can choose to transfer projects, too. This option does not change the previous version.
Upgrade: this option also transfers the data to the new version. However, you can no longer use the previous version after upgrading.
First-time installation: this option installs Allplan 2021 parallel to the version you are running. However, your data will neither be transferred nor converted. You can find more information in the help. Just press F1 during Setup.


Depending on the licensing system you use, you need to consider different points.

1. Upgrade Allplan 2021 – stand-alone workstation

The license for Allplan 2020 updates automatically. Start Setup and follow the instructions displayed. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.

Note: The licenses only update automatically when you upgrade. To install Allplan 2020 on a new computer, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Transferring license to a new computer.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license

2. Upgrading Allplan 2021 with a license server

Start by updating your license(s) at the license server. After this, upgrade the clients. To do this, start the License Settings program on the server. Click License Activation on the left, and then click the license you want to update. Click Update License.

After updating your license(s) you can upgrade Allplan at the clients. Start Allplan Setup and follow the instructions displayed. The license server license will be detected automatically on the network. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.

NOTE: Check the version of your installed license server on the server. Starting with the license server version 2016-1-4, the detailed version status (Build-ID) is displayed directly in the lower left corner of the License Settings program.

The latest version 1.1196.xxx.xxx should be displayed here. If an older Build ID is displayed, then you still have an older license server in use. In any case, please update your license server. Download the software for the license server from the Allplan Connect service portal. Detailed instructions can be found at connect.allplan.com/license under the menu item Information on installation and Licensing' and the instructions 'Updating license server and licenses'.

Note: You can update the licenses only at a license server you have already installed. If you want to switch to Allplan 2021 and move the license server to a new server, please read on
connect.allplan.com/license within the menu item Information on Installation and Licensing the
instructions Moving license server to a new server.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license


Downloading licenses from Allplan Connect
You can also obtain your activation codes for Allplan 2021 IBD in the Allplan Connect service portal.
To do this, click Profile > License Management.

You can only use this function as an administrator.


License for Allplan Allfa 2019
You will get your license by mail from customercare@allplan.com. So that we can create the license for you, please send us your IP address or the Host ID of the Allfa database server (Oracle).

Question:

What license issues do I need to consider when upgrading from Allplan 2019/2020/2021 to Allplan 2022?


Answer:

Installation options during Setups

Upgrade - program update with transfer of all project data, office and user settings.
The existing Allplan installation is upgraded to version 2022. If several Allplan versions are installed, only the latest version will be suggested for upgrade. Projects, office and user settings are automatically transferred from 2019/2020/2021 to Allplan 2022. Allplan 2019/2020/2021 is then no longer available.

New installation without transfer of project data, office and user settings:
Existing Allplan installations remain unchanged. Office and user settings are not transferred to version 2022. You can import projects after installation using the following Allplan function:
New project, open-> Import projects.

New installation with transfer of office and user settings:
Existing Allplan installations remain unchanged. Office and user settings are automatically transferred from 2019/2020/2021 to version 2022. In the case of multiple installed Allplan versions, only the most current version is suggested for transfer. If you have installed with a central file store, make sure that you create a folder with a suitable share on your central file store (server) beforehand. This folder can then be selected as the "central file storage folder" during setup. You can import projects after installation with the following Allplan function:
Project new, open-> Import projects.



Depending on the licensing system you use, you need to consider different points.

There is no license request when installing Allplan 2022. Therefore, make sure in advance that your licenses are also suitable for this version, e.g. by purchase or a valid service contract.

1. Upgrade Allplan 2022 – stand-alone workstation

Your license for Allplan 2022 will be updated after installation, when you start Allplan 2022 for the first time. Start Allplan 2022 and you will be prompted to update the license. Select "Update now" here. The license is updated online. You can then start Allplan 2022 directly or close the license window.

Note: To install Allplan 2022 on a new computer, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Transferring license to a new computer.

You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license

2. Upgrading Allplan 2022 with a license server

Start by updating your license(s) at the license server. After this, upgrade the clients. To do this, start the License Settings program on the server. Click License Activation on the left, and then click the license you want to update. Click Update License.

After the license(s) update, you can perform the Allplan upgrade installation on the client computers.

NOTE: Check the version of your installed license server on the server. Starting with the license server version 2016-1-4, the detailed version status (Build-ID) is displayed directly in the lower left corner of the License Settings program.
At least version 1.1196.xxx.xxx should be displayed here. If an older Build ID is displayed, then you still have an older license server in use. In any case, please update your license server. Download the software for the license server from the Allplan Connect service portal. Detailed instructions can be found at connect.allplan.com/license under the menu item Information on installation and Licensing' and the instructions 'Updating license server and licenses'.

Note: You can update the licenses only at a license server you have already installed. If you want to switch to Allplan 2022 and move the license server to a new server, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Moving license server to a new server.

You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license


Downloading licenses from Allplan Connect
You can also obtain your activation codes for Allplan 2022 IBD in the Allplan Connect service portal.
To do this, click Profile > License Management.

You can only use this function as an administrator.

Question:

Which license files can I download from Allplan Connect and what do I need to consider?



Answer:

Allplan Connect provides current and earlier licenses for Allplan (single seat and NemSLock license server), for Allplan BCM and activation codes for the IBD wizards.

If you require licenses for the hardlock license server, please send an email to: logistik-center@nemetschek.de

The licenses are sorted chronologically by Allplan version and seat number.

Always use the current license even if you work with an earlier version.


Assignment is as follows:

• NemSLock pseudo -> temporary license (Allplan with NemSLock)
• NemSLock Server pseudo -> temporary license (Allplan with NemSLock license server)
• Hardlock -> license (Allplan with dongle)

The earlier licenses are only listed for the sake of completeness and should only be used if you have problems with the current licenses.

Depending on the licensing system you use, you need to consider different points.



Allplan with NemSLock

You can download the temporary license for Allplan, which is only necessary for installing Allplan on a new computer.

Note:
You can use the current NemSLock license to install all Allplan versions down to and including Allplan 2006.

• Upgrading an existing seat

The license updates automatically. Insert the DVD into the drive and follow the instructions displayed.
Click 'Existing license file' when you are prompted to select the license file.
If hardware components have changed since the last registration, you need to register again.
In this case, the wizard for creating a registration request starts automatically during installation. Please send this request to the address given and wait for the new license file, which you will get by email. Use this license file for installing.

• New installation on a new computer

The licenses only update automatically when you upgrade. To install Allplan on a new computer, please read the following instructions:
https://connect.allplan.com/de/faqid/20110223160914.html

Note: If you have registered your license for a different computer, you need to return it in advance.
https://connect.allplan.com/de/faqid/0003f546.html



Allplan with NemSLock license server

You can download the temporary license for NemSLock license server and the client license, which are only necessary for installing NemSLock license server or an Allplan seat on a new computer.

• Upgrading existing seats with NemSLock license server

First you need to upgrade the licenses at the license server by registering the licenses again and installing the new, registered license files. Before upgrading the client, you need to select the new license using License Manager so that it is found by the Setup program. You can then run Setup.
For detailed instructions, go to:
https://connect.allplan.com/de/faqid/20120816152004.html

• New installation on a new computer

To install NemSLock license server on a new computer, please read the following instructions: If you want to install a new seat that accesses NemSLock license server, only the last chapter is of relevance ("How to install and configure clients").
https://connect.allplan.com/de/faqid/20121121115347.html

Note:
If you have registered NemSLock license server for a different server, you need to return the license in advance.
https://connect.allplan.com/de/faqid/20121210111844.html



Allplan with dongle

You can download the license for Allplan, which is only necessary for installing Allplan on a new computer.

The Allplan license updates automatically when you upgrade. Insert the DVD into the drive and follow the instructions displayed. Click 'Existing license file' when you are prompted to select the license file.
If the system issues a message prompting you to enter an activation code or announcing that the license is not valid, please contact technical support.

To install a hardlock license, please read the following instructions:
https://connect.allplan.com/de/faqid/0001ca5a.html


Allplan with hardlock license server
You do not need to update the license files, which are only necessary for installing Allplan or the hardlock license server on a new computer.
If you require new licenses, please send an email to: logistik-center@nemetschek.de
To install the hardlock license server, please read the following instructions:
https://connect.allplan.com/de/faqid/20090122092716.html



Allplan BCM

You can download the final license for the current version of Allplan BCM.
To install a BCM license, please read the following instructions:
https://connect.allplan.com/de/faqid/a00002166.html




Allplan IBD wizards

You can download the activation code for the current version of the IBD wizards you have purchased.
If you require activation codes for earlier IBD versions, please contact technical support.

Question:

What license issues do I need to consider when upgrading from Allplan 2014/2015/2016 to Allplan 2017?



Answer:

Allplan 2016 introduced a new protection system. Since then licensing has been based on CodeMeter by Wibu Systems AG. Allplan 2017 uses this protection system, too.




1. Upgrading stand-alone workstations

1a. Stand-alone workstation - upgrading from Allplan 2016
The license for Allplan 2017 updates automatically. Start Setup and follow the instructions displayed. When you are prompted to select the license file, click 'Use active license'.
Follow the installation instructions.

Note: The licenses only update automatically when you upgrade. To install Allplan 2017 on a new computer, please read the following instructions: https://connect.allplan.com/en/faqid/20150618131629.html

You can find your Product Key in Allplan Connect as usual. Go to http://connect.allplan.com/license

1b. Stand-alone workstation - upgrading from Allplan 2014 or 2015
Start Setup and follow the instructions displayed. When you are prompted to select the license file, click 'License activation'. Enter your Product Key (26-digit code) and click 'Activate license'. By activating your license, you connect it with your computer. Follow the installation instructions.
You can find detailed information at
https://connect.allplan.com/en/faqid/20150618130717.html





2. Upgrading license server workstations

2a. License server workstations - upgrading from Allplan 2016
Start by updating your license(s) at the license server. After this, upgrade the clients.

Check the version of the license server. If you use the license server 2016-1-4 or later, you can find the version number (Build-ID) at bottom left in the License Settingsprogram. The version number should be at least 1.614.x.x. If you cannot see the Build-ID, you work with an older license server. In this case, update the license server first. Download the software for the license server from Allplan Connect.

You can find detailed information at
https://connect.allplan.com/en/faqid/20160527114300.html

After having updated the licenses, you can upgrade Allplan at the clients. Start Setup and follow the instructions displayed. The license server license will be detected automatically on the network. When you are prompted to select the license file, click 'Use active license'. Follow the installation instructions.

Note: You can update the licenses only at a license server you have already installed. If you want to switch to Allplan 2017 and move the license server to a new server, please read the following instructions:
https://connect.allplan.com/en/faqid/20150618134224.html
You can find your Product Key for Allplan 2016 in Allplan Connect as usual. Go to http://connect.allplan.com/license

2b. License server workstations - upgrading from Allplan 2014 or 2015

Start by installing the license server. After this, upgrade the clients.
You can find detailed information at
https://connect.allplan.com/en/faqid/20150618084450.html

Downloading licenses from Allplan Connect

You can find your license for Allplan 2014 BCM and the activation code for Allplan 2017 IBDin Allplan Connect. As an extra servicewe provide the old licenses for hardlock stand-alone workstations, the temporary licenses for NemSLock and the Product Keys for the new software protection system. Click
Profile > License administration.
Only administrators can use this function.

Question:

How can I give individual users the right to see and select specific seats on the license server? And how can I deny users this right?
Sometimes, it may be necessary that a specific user does not see the seat with, for example, the terrain option so that this user cannot use this seat inadvertently.


Answer:

Using WebAdmin, you can give users rights for specific seats on the license server.
Please note the following points:

1. Before you start, check that at least CodeMeter Version 6.50 is installed on the license server.
Start CodeMeter Control Centeron the server.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen. Enter Codemeter and press ENTER. Select Help -> About to see which version of CodeMeter is installed. If the version displayed is older than version 6.50, you must install the latest version of CodeMeter Control Center. Go to the following website
and download the CodeMeter User Runtime for Windowsprogram.

https://www.wibu.com/de/anwendersoftware.html

2. Open WebAdmin. Start CodeMeter Control Centeron the server again.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen, enter Codemeter and press ENTER. A dialog box opens. Click WebAdminat bottom right.

Or
Enter Localhost:22350in the address bar of your browser.

3. Go to "Configuration -> Server -> License Access Permissions".
Select Mode: Advanced.

4. Go to "Advanced Mode Configuration -> Specific access rules -> Add Firm Code"and select "6000100 - Allplan GmbH". Click Add. "Specific access rules"now inlcude "6000100 - Allplan GmbH".





5. Click "Add Product Code"to select the seat for which you want to define access rights. However, this is only possible if the "Distinction based on Product Item Text" check box is selected.
The "Note" section below in this FAQ lists the abbreviations given at the end of each seat. These abbreviations represent the license contents.
Select the required seat and click "Add" again. Repeat these steps to assign more seats.





6. After having defined the product code, you can now assign an access rule.
By default, all users are allowedto access this seat.
Select the product code you just defined and click "Add new access rule".
Click "User" and enter the required user.
When you click in the field next to "User", you can see all available users with their domain names.
Select the user or enter the user manually. For example, enter DOMAINNAME\SSample and select the right you want to assign to this user by clicking "Allow" or "Deny".

If the default setting is "Allow", you can thus deny users access to the license. If the default setting is "Deny", you can thus allow users to access the license again.
You can add more rules. When you have configured all rules, click "Apply" to apply the changes.

7. You need to restart CodeMeter Service so that the changes take effect.
To do this, select CodeMeter Control Center -> Process -> Stop CodeMeterServiceand then click Restart CodeMeter Service.Before you restart the service, make sure all users have closed Allplan.


Information:

Client access can be defined by one of the following parameters: computer name, IPv4 subnet, user name or group name.
Enter the required parameter in the corresponding field. If you use an active directory, the program auto-completes entries in the "User" and "Group" fields.


Here comes a practical example:

Think about which setting is most useful to you. For example, you have two seats: seat 01 with 7 architecture licenses and seat 02 with 1 architecture license and 1 terrain license. Only two specific users should be able to use seat 02. If you want to deny all other users access to seat 02, you need to add seat 02 to specific access rules and define a rule for this seat 02. First, set the default setting to "Deny". Then, add these two users and select or "Allow" for these users. As a result, all other users can only see seat 01 and these two users can see seats 01 and 02.

However, if you want that these two users can only see seat 02, you need to add both seats to specific access rules and define a second rule for seat 01. Add these two users to this second role and select Deny for these two users. The default setting, which applies to all the other users, is still Allow. As a result, all other users can see seat 01 and these two users can only see seat 02.


Note:

The following abbreviations are used:

T Terrain
B Bamtec
W Workgroup
K Key Plan
M Bridge Modeler
L Cadastral plans for conduits
S Language option
V Visualization
A Architecture option
E Engineering option

Here are some examples:

Architecture:
"Allplan Architecture 2017”

Architecture + Terrain
"Allplan Architecture 2017 T"

Architecture + Bridge Modeler
"Allplan Architecture 2017 M"

Architecture + Terrain + Bridge Modeler
"Allplan Architecture 2017 TM"

Question:

How can I borrow a license for a client temporarily from the license server?



Answer:

Hotfix 2016-1-4 enables you to temporarily borrow (import) licenses from the license server.
If you want to use this function, note the following points:


Borrowing licensesrequires the following steps. Make sure you do not change the order of these steps. Otherwise, you cannot borrow licenses.

1. Install Allplan 2016-1-4on the client.
2. Go to the server and update the software for the license server to 2016-1-4(Build-ID 1.614.x.x ).
3. Go to the license server and update the licenses.

You can find a detailed description of each step in the following section.

1. Install Allplan 2016-1-4
Make sure all clients are equipped with Allplan 2016-1-4 or later.
If this is not so, install a full update or a hotfix. You can do this manually or use auto-update.
You can find more information in Allplan Connect:
https://connect.allplan.com/en/faqid/20110412100857.html

To install manually
Download the current hotfix(es) manually. To do this, log in to Allplan Connect https://connect.allplan.com/de/support/downloads.htmlad go to Support - Downloads - Latest Hotfixes.
You can also download the hotfixes from our FTP server.
To access our FTP server, you require a current Windows operating system. Do the following:

Enter the following address in Windows Explorer (do not use Internet Explorer!):
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de

You can find the hotfixes in this folder: /download/Allplan/2016/Hotfix/


2. Update the license server 2016-1-4(Build-ID 1.614.x.x )
Not only Allplan but also the license server requires the new version. Check the version of the license server. You can find detailed information on the version (Build-ID) at bottom left in the License Settingsprogram.
Make sure the version of the license server you use is at least 1.614.x.x. If you cannot see the Build-ID, you work with an older license server.
If this is so, update the license server. Download the software for the license server from Allplan Connect or from our FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2016/DoWn-2016-License_Server_Setup.zip

Start the new License Server Setupon the server or computer you use as the license server. Right-click the *.exe file and select 'Run as administrator' on the shortcut menu.

• Click Install.
• Click Exit.
  

If you have not worked with the license server before or if you have not switched to Allplan 2016 until now, you can find detailed information in Allplan Connect:
https://connect.allplan.com/en/faqid/20150618084450.html


3. Update the licenses
You must update your license before you can use this new function for borrowing licenses.

To update a license on the license server

• Start the License Settingsprogram on the server.
• Click License activationon the left. Then click the license you want to update so that this license is highlighted in blue.
• As you can see, the 'Update license' function is now available.
• Click Update license.
• If your license includes configurations for several seats, you must update each license separately.

To borrow a license, do the following:

Notes:
You cannot borrow licenses on the license server. You can do this only at the clients.
You can only borrow and return a license if the client is connected with the license server.
Computers that are not on the company network must use a VPN connection to access the server.

At the client:

• Open the 'License settings' dialog box: Services application -> Utilities -> License settings.
• Click License selectionon the left. Then click the license you want to borrow so that this license is highlighted in blue.
• If this license is a license of the license server, the Todaybutton in the 'Borrow license for:' area is no longer grayed out.
• This button always shows the preset period of time. The default setting is Today.This button is divided into two parts. If you want to change the period of time, click the arrownext to Today. You can now choose from various options.
  Note: When you select 'Today', the license will be available again for all Allplan users on the server tomorrow.
  When you select a number of days, borrowing will always be valid for 24 hours. For example, you borrow a license for 1 day and borrowing starts at 3 o'clock in the afternoon, the license will not be available on the server until 3 o'clock in the afternoon.
• Click Today(selected period of time) to borrow the license immediately.

You can immediately see the borrowed license in the license selection below your computer name. Click the blue information button to get details about this license. For example, you can see when the borrowed license will automatically be returned to the server.

• If you want to return the license to the server before the time period expires, click the license again so that it is highlighted in blue. The Return licensebutton is now available. Click Return licenseto immediately return the selected license to the server.

Question:

How can I move the license server to a new server?



Answer:
If you activated the license(s) online by entering a Product Key, you can return the license(s) and then use them on a different server. You can return licenses only if the server has Internet access.


Returning a license

To return a license in online mode

• Start the license server by opening the License Settings.
• Click License activationon the left. Then click the license you want to return.
• Click Return license.
• Do this for each license until you have returned all licenses.

You can now activate the license(s) on a different server.


To install the license server on the new server, download the software for the license server from Allplan Connect.
You can activate a license in online mode only if you have ...

• Internet access
• a Product Key

Installing the license server on the new server

• Start License Server Setupon the new server.
• Click Install.
• Start the license server by starting the License Settingsprogram. Go to the License activationarea, enter your Product Key and click Activate license.
• If you have more licenses for the license server, enter the respective Product Keys and activate the licenses.
• Afterwards, start CodeMeter Control Center.
  To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen, enter Codemeter and press ENTER. A dialog box opens. Click WebAdmin at bottom right.
  
  Or Enter Localhost:22350in the address bar of your browser.

• Select Settings -> Server -> Access serverin the Network serverarea and click Activate.
• Click Apply.

Configuring the clients

The license server license will be detected automatically on the network; the clients display the license(s) provided by the new server.

Check the license selection in the license settings of the client:

Services application -> Utilities -> License settings -> License selection

Priority:
Select the check box in front of a license to select this license as a favorite. You can mark as many licenses as you want. Allplan will then prefer these licenses. Click to select one ore more licenses Allplan is not to use. If you do not select any license or if you have selected several favorites, Allplan will automatically use the first free license it finds.

Find license server automatically:
When you select this option, Allplan automatically detects a license server on the LAN. In some cases, such as VPN connections, Allplan may not be able to detect a server automatically. In this case, you can enter the server manually (see additional server name).
Note:Only the Windows administrator can change this option.

Additional server name:
If 'Find license server automatically' is not active or Allplan has not automatically found a license server, you can manually enter the name or the IP address of the server. If 'Find license server automatically' is active, you can enter an additional server. After having entered the server name, click Updateto see the licenses of the license server. Use semicolons to separate several server names.


Notes:

You can find detailed information on the license server in the License Settings help (F1 key).

Allplan communicates with the license server via TCP/IP. By default, communication is via Port 22350unless you change the port in CodeMeter WebAdmin.

If a firewall is active on your computer, you must enable port 22350 for TCP and UDP. If the firewall filters in an application-specific manner, you have to enable the CodeMeter.exe license server service. You can find this service in the %Program Files (x86)%\CodeMeter\Runtime\bin Windows folder. Define the CodeMeter.exe service as an exception in the firewall. Some anti-virus programs also include firewall functions. If you are not sure, contact the manufacturer of the anti-virus program.

Question:

What can I do if Allplan starts as a viewer only and I have to install a new hardlock driver?



Answer:

Install the latest hardlock driver.

How to install:

Use the following link to download the driver:

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

The driver for Windows 7 and 8.1 is in the following folder.
/Download/Allgemein/Dongle/

If you are using Windows 10 then use the driver under the folder:
/Download/Allgemein/Dongle/Win10

Extract and save the 'haspdinst.exe' file to any folder, for example, c:\drivers. Then open the command prompt:
Right-click Start (Windows button) -> Command Prompt (Admin)
Switch to the folder where you saved the file. To do this, type in "cd c:\drivers".

To remove the old drivers, enter the following command:
haspdinst -fremove
Next, install the new driver:
haspdinst -install


Note:

If you use a parallel hardlock, read the following instructions:
https://connect.allplan.com/en/faqid/20121011092418.html

Question:

How can Allplan detect the Nvidia Optimus system correctly?



Answer:

Every time Allplan starts, it checks which graphics card is available to the graphics engine (hardware-based graphics accelerator for designing in Allplan). If there is a hybrid chip set such as the Optimus system, Allplan can choose between the integrated graphics card (not suitable for 3D applications) and the "real" graphics card that meets the requirements. As the integrated graphics card does not meet the system requirements, Allplan starts in GDI+ mode. In this mode the entire calculation of the on-screen display is diverted to the processor, which considerably increases the computation time as particularly older processors have problems with large volumes of data. However, this also applies to some series of current processors.

If you use a Dell Precision M4600, HP or LENOVO device and the procedure described in this FAQ does not produce the desired result, please contact us again by sending an email including a precise description of the device to support.de@allplan.com


General procedure

Please make sure that Allplan 2012-1 is installed as earlier versions do not provide a routine for detecting the Optimus system.

The following link takes you to the latest Allplan 2012 version in the Connect forum:https://connect.allplan.com/en/support/downloads.html


To inform the graphics engine of the Optimus system, do the following:

Start by downloading the latest Nvidia graphics card driver, which you can find at the following link:

http://www.nvidia.de/Download/Find.aspx?lang=de

Install the driver with administrator privileges and restart the computer after the installation.

Switch off vertical synchronization in the Nvidia Control Panel:

Click on the desktop with the right mouse button -> NVIDIA Control Panel -> 3D Settings -> Manage 3D Settings -> Global Settings -> Basic Profile.

You can find vertical synchronization at the bottom. Set "Vertical Synchronization" from "Use the 3D application setting" to "Off". To save the settings, click "Apply". Close the Nvidia Control Panel.

When running Windows 7, you need to set the Windows Power Options to "High performance". Open the Control Panel -> Hardware and Sound -> Power Options -> Select a power plan, Show additional plans -> High performance and close the Control Panel.


Now you have configured the Optimus system and Windows for Allplan 2012 and the graphics engine uses the Nvidia graphics card.


Note:

The "High performance" power option applies to the entire system. This may affect battery life. When working on site or out of the office, you are advised to set the power option back to "Balanced" or "Power saver" to prolong battery life. This increases computation time as the system addresses the processor, memory and graphics card at slower clock rates to save power.

Task:

In a network installation, in addition to the program folder located locally on the respective workstation computer, there is a central file storage folder on the data server via which all users can access the office standard and all projects.

How is a new installation of several Allplan workstations with a central file storage on a dedicated server carried out?
What are the requirements?
How is the workgroup manager installed if the license includes it?

1. Preparation

Server operating system or system requirements:

When selecting the data server to be used, please refer to our system requirements. We recommend
Windows Server 2022. Also check whether the system requirements are met on the clients and perform a system test on them.
The system requirements and system test can be found here: https://connect.allplan.com/support/sysinfo/2022.html

We explicitly point out that NAS (Network Attached Storage) is only supported on the basis of Windows Storage Server.
DFS (Distributed File System) with Allplan is not supported; it can lead to crashes, deadlocks and deleted files.

Share structure

Allplan works with UNC path. This means that for a network installation, the central file storage on which Allplan 2022 is to be installed must have a folder that is shared by all computers with full access.
Before installing Allplan, create a folder on the server (e.g. Data) and share this folder with everyone with full access (e.g. as Data). Create an Allplan subfolder under it. (e.g., \Server\Data\Allplan). Point to this path during installation.

Allplan Download:

Download the version Allplan_2022-X-X.zip as an installation package. You can do this via Allplan Connect at

https://connect.allplan.com/en/support/downloads.html

or from our Webdrive at the following link:

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

The current full download is located in the folder /Allplan/2022


2. Installation on the first workstation:

Log on as administrator on the workstation where Allplan 2022 is to be installed.

Double-click AllplanSetup.exe in the folder that you used to unpack the installation package.
Confirm the welcome screen with Start setup. Confirm the terms of the software license agreement displayed in the following License Agreement dialog box by clicking Agree.
On the General tab of the Settings dialog box, select the country-specific settings to be installed under Select country and the language for the Allplan user interface under Select language.

Note: The country and language that are set for the operating system on the workstation in question are suggested. If the country and/or language are not recognized, English is used. Please avoid selecting unnecessary countries or languages, as this will greatly increase the data volume to be installed.

Now select the target paths in which the programs and files of Allplan 2022 are to be installed.

Program folder: Specify the folder for the program files. Normally, it is not necessary to change the folder suggested here. In any case, the program files must always be installed locally on each workstation.
Central file storage folder: Specify as the central file storage folder the folder created and shared on the data server as described in section 1. (e.g. \Server Data File Folder).

Click Install. The installation of Allplan 2022 is started.

Note: If the installation could not be completed successfully, you will receive a corresponding message. In this case, you will find the file Error Report of Allplan_Installer.zip in the folder C:\Users\<username>\AppData\Local\Temp. The file contains important information that you can pass on to ALLPLAN GmbH Technical Support if you need to contact them.

In certain cases, you will be prompted to restart the computer after completing the installation of Allplan 2022. In this case, restart the computer and log in again after the restart as the local administrator or as a user with administrator rights.


2a. Installation with the Workgroup Manager option
(If your license does not include this option, go to step 3).

If your license includes the Workgroup Manager option, please proceed as follows before installing the other workstations.
Start Allplan 2022 once immediately after installing the first Allplan workstation in the network and then stop it again. Then activate the workgroup manager directly as follows.

To do this, start Allmenu 2022 on the first computer.
Call up Allplan Diagnostics. Allmenu->Service->Allplan Diagnostics
In Allplan Diagnostics, select the Settings tab and check "Workgroup Manager" in the Workgroup Settings area. Click on Set. The workgroup manager is now activated.

If the check mark for "Workgroup Settings" cannot be activated, it is because the central file storage folder "Net Path" is not entered in a UNC-compliant manner. (e.g.: \\Servername\Daten\Allplan). Change this if necessary. Under "Browse" the UNC name of the new server (e.g.: \\Servername) or the complete path (e.g.: \Servername) can be entered in the opening browser.
(e.g.: \\Servername\Daten\Allplan) and confirm with Enter. Select your central file storage folder and confirm with "OK".
Even if the central file storage folder is located locally on the same computer, the path must be entered as UNC address!

Exit Allplan Diagnostics by clicking Close.
Allmenu now additionally contains the Workgroupmanager menu.


2b. Creating the Allplan users

As a result of the initial installation, the installing Windows user is created in Allplan as a user with administrator rights. On the first installed workstation, create all other Windows users of the other workstations as Allplan users in the workgroup manager:

Allmenu -> Workgroupmanager -> Manage users -> Right click -> Create user.

Under "User name", a freely selectable Allplan user name with up to 8 characters in length can be assigned.
Under "Windows user name", the user name that the user uses when logging on to the computer must be specified.

Important: If the user logs on to the computer via a domain, this must also be specified under "Windows user name", e.g.: DOMAIN\User
Under "User group" the administration right can be granted:
Administrator" must be selected in the drop-down menu. Existing users can thus also be granted administration rights at a later date.


3. installation on the other workstations

Now install Allplan 2022 on all the other workstations as described above under "2. Installation on the first workstation". Enter the folder created and released in step 2 for the central file storage on the data server as the central file storage folder. (e.g. \Server DataAllplan).

Note: If the Workgroup Manager was activated after the first workstation was installed (see step 2a.), it is automatically activated on all other Allplan workstations installed in the same network by selecting the Central file storage folder.



Hint:

Detailed installation instructions can also be found at the following link:

https://help.allplan.com/Allplan/2022-0/1031/Installation/index.htm#286.htm

Question:

After I updated Windows (8 to 8.1; 8.1 to 10), Allplan only starts as a viewer. What can I do?


Answer:

Windows update corrupts Nemetschek Softlock License Manager.
To fix Allplan, do the following:

You need the latest installation package for your version.
You can download this package from our webdrive

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

You can find the installation packages in the following path:
Allplan/"Version"/Installationspaket/

Copy the zip file to the local computer and unzip the file.
Start the installation and run an update use our temporary license file.

You can download the temporary license from Allplan Connect:
https://connect.allplan.com


After the installation, you can open License Manager again (Services application -> Utilities -> License -> License Manager). Next, install the temporary license (*_psd.nslock): "Install - Install license"
Note: the status of the temporary license is set to "Expired".

Next, create a new registration request.
To generate a registration request, do the following:

Open License Manager (Services application -> Utilities -> License -> License Manager). Select the license entry for your seat and click "Request license".
Follow the instructions displayed on screen. Complete the form. Do not forget to enter your email address.

Check that the Client ID and CD Key are correct.

Send the registration request to: register@nemetschek.de.

Question:

How can I remove NemSLock completely from a computer?



Answer:

Do the following:

1. Uninstall Softlock 2006 by clicking Start -> Control Panel -> Programs and Features.
   
3. 
   Select "Nemetschek SoftLock 2006" and then click "Uninstall/Change". Select "Remove" -> Next -> Yes.
   
4. Extract the "NSLFixer2006.zip" file attached and copy it to any folder on your computer. If your email provider or firewall software has blocked this file, you can also download it from our webdrive. Use this link:
   
   https://webdrive.allplan.com/index.php/s/4LrjrymoxESzC6p
   
   The tool "NSLFixer2006.exe" is under Allgemein/Nemslock
   
   (click on the right hand side next to file size on the three dots and chose 'herunterladen')
   
   
5. Start NSLFixer2006.exe by double-clicking it.
   Important note:
   If you are running Windows Vista or a newer operating system, click the program with the right mouse button and select "Run as administrator". Confirm the following message.
   
6. Create the key by clicking "Generate/Enter a key" (1).
   
7. 
   
8. Select the line to the right of "Generate/Enter a key" (2), "1F02E74917D3F6E7348C1F02E74917D35E2599A254864A233C549A25ADD2EDFD", for example, and press "Ctrl+C". Paste this key into an email and send it to "support.de@allplan.com".
   
9. We will send you another key. Please copy this key to the second line (3). If you need to restart the program, paste the key you created into the first line (see step 3, do not click "Generate/Enter a key" again!). Then click "Validate twin key" (4). After you have done this, you should see the following message: "System cleaned. Reinstall NemSLock".
   
10. Update your current Allplan version. Use the temporary license file ("psd" can be found in its file name). You can also find your current temporary licenses at www.connect.allplan.com. Go to "Profile -> License administration".
    Students should use the Allplan Setup program which they can download from Allplan Campus (http://www.allplan-campus.com -> log on -> select "Software" at the top -> download Allplan). Use the trial license provided by Setup.

After this, request a new license by sending a new registration request (Services application -> Utilities -> License -> License Manager). Select the license entry for your seat and click "Request license".
If you work with a license server, reconnect the client with the server.

Question:

How can I move NemSLock Server to a new server?



Answer:

Reinstalling NemSLock Server

• Start the Setup program for NemSLock Server. You can find the latest Setup program on our FTP server:
  ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2014/allplan2014-nemslock-lizenz.zip

• Select one of the temporary license files for NemSLock server (for example, 1234567a_001_psd.nslsrv). These licenses are valid for 30 days. However, each license includes only one seat of each configuration purchased. The full number of seats purchased will be available to you as soon as you have installed the registered licenses (see below). If you purchased a configuration for one seat only, you will, of course, receive only one temporary license.
• When you opt for the “Custom” setup type, you can choose between the following program features:
  Console
  You can use this program to administer NemSLock Server. The console can be installed on several workstations. This way, you can administer the server from a number of different locations. However, you can only connect one console to the server at any one time.
  Server
  The actual license server.
  Logviewer
  This tool analyzes the log files of NemSLock Server.
  User List Generator
  You can use this tool to create the users for NemSLock Server from a text file or based on a server.
  By default, Setup installs all these features.
• If your license includes configurations for several seats, you need to install the additional temporary license files for NemSLock server after the installation (see below).

Transferring the user administration from the old server (if users are available)

• You can find the user administration in the program folder of the license server. Copy the "users.mcf" file to the program folder of the new license server.
• Stop the license server service on the new server before you copy the file. To do this, start the "stopService.bat" program, which is also in the program folder of the license server.
• After copying, start the license server service again. To do this, use the "startService.bat" program.

Returning the registered licenses

• Open NemSLock 2006 Server Console on the old server by clicking the icon on the desktop or Start -> (All) Programs -> NemSLock 2006 Server -> NemSLock 2006 Server Console.
• Click "Stop server".
• Click "Modules".
• Click "Transfer license permanently".
• Confirm the following dialog boxes. Click “Browse”.Windows Explorer starts and opens the folder with the hcws-format file. Now you can use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer with Internet access and so on.Send this file by email to register@nemetschek.de.
• We will send you an email, confirming that we have received the licenses.
• You always have to return all licenses.
• After you have done this, they are only valid for two more days.

Registering the license(s) on the new server

• Open NemSLock 2006 Server Console on the new license server.
• Click "Modules" on the left.
• Select the seat you want to register. If your license contains configurations for several seats, read the notes further down.
• Click "Registration request (register.txt)".
• Click "Edit".
• Fill out all fields marked with an asterisk (*). Make sure you enter your email address correctly, because the registered license file will be sent to this address (and not to the address of the person who sent the registration request!). Click OK to confirm.
• Click "Create registration request".Windows Explorer starts and opens the folder with the "register.txt" file. Now you can use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer with Internet access and so on.Send the registration request by email to register@nemetschek.de.

If your license includes configurations for several seats, you must send a separate registration request for each seat. You will then receive a registered license file for each seat. You must install each file.

How to install licenses

• Open NemSLock 2006 Server Console.
• Click "Stop server" on the left.
• Click "Modules" on the left.
• Click ”Browse” to navigate to the registered license file.
• Click "Install license file".
• After this, you can start the server again by clicking "Start server".

Configuring the clients

• Now you need to change each client to the new license server.
• Click Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
• If the license server window is hidden, click "Configure NemSLock Server"at the bottom. It is a good idea to lock this window. All you need to do is click the drawing pin icon.
• Enter the computer name or IP address of the license server in the empty box. Then click the "Update” icon to the right.
• Now the user can select one of the seats provided. Click "Close" to complete the configuration. Now you can start Allplan.
• After having successfully connected to the license server, clear the check boxes for the trial licenses in the area at the top.

Notes:

• If a user selects several configurations for a seat and starts Allplan, the license server will provide the required licenses; in other words, starting Allplan once might require two licenses. Consequently, fewer licenses are available to other users.
• 2014-1 and later: If the latest version of License Manager is installed (file version 1. 0. 26. 153 or later, see License Manager- Options- System), you can also select several licenses. If one of the selected licenses is currently being used by someone else, the program will automatically select the next available license.
• Clients communicate with the server by TCP/IP via port 10977. So you need to configure the firewall accordingly.
• The license server and the licenses are downward compatible; they can be used in conjunction with older Allplan versions.

Information:

Quality reporter notified us of a crash. In analyzing the data, we found that you can improve the stability of your Allplan installation by installing the current graphics card driver.

You can find the current driver on the homepage of the graphics card manufacturer.
http://www.amd.com/de Support & Driver -> Download driver
http://www.nvidia.de Download driver

Use the driver on the homepage of the manufacturer. Do not use the driver provided by Windows Update.

Notes for notebook users:
It is essential that you install the graphics card drivers provided by the notebook manufacturer! You can find the current drivers on the homepage of the manufacturer.


Notes:

• If the program still crashes after you have installed the latest graphics card driver, change the graphics mode from OpenGL to GDI+ in Allplan.
  
  Allplan 2012-1 and later:
  Start Allplan and select Tools -> Options.
  Select Desktop environment -> Display > Hardware acceleration - graphics area: switch off the "Use OpenGL for all viewports" option. Restart Allplan.
  
  From Allplan 2011-1 to Allplan 2012-0-2:
  Start the Services application.
  Service -> Hotline Tools -> draw -> OK
  On = OpenGL mode
  Off = GDI+ mode
  
• You can find information on graphics cards at
  https://www.allplan.com/services/cad-software-support/grafikkarten.html

Question:

How can I fix bugs in Microsoft .NET Framework components?


Note:

This is a Windows problem. The procedure described is not supported by Allplan. You do this at your own risk.
If you are not sure, give these instructions to your system administrator.


Answer:

Online repairing of .NET Framework up to and including version 4.8

Open the support site of Microsoft: https://support.microsoft.com/de-de/help/2698555/microsoft-net-framework-repair-tool-is-available
https://support.microsoft.com/de-de/help/2698555/microsoft-net-framework-repair-tool-is-available
https://support.microsoft.com/de-de/help/2698555/microsoft-net-framework-repair-tool-is-available

Microsoft provides a repair tool for fixing .NET Framework up to and including version 4.8.

Download the “NetFxRepairTool.exe” file and save it to any folder on the hard drive of your computer; for example, C:\Repair_NetFramework.
Run the repair tool by right-clicking the “NetFxRepairTool.exe” file and selecting “Run as administrator” on the shortcut menu. By doing this, you can bypass Windows User Account Control.
Click “Yes” at the following prompts.
Follow the instructions of the repair tool.

After the repair routine is complete, a log shows you whether fixing .NET Framework has been successful.


Offline repairing of .NET Framework up to and including version 4.8

Download the “NetFxRepairTool.exe” file from

https://support.microsoft.com/de-de/help/2698555/microsoft-net-framework-repair-tool-is-available

In addition, download the necessary resources for fixing .NET Framework.
You can download these files from the support site of Microsoft; go to "Offline support".

Download the two files and save them to any new folder on the hard drive of your computer; for example, C:\Repair_NetFramework.




Open the Command Prompt window as an administrator.

Enter the following commands one after another. Confirm each command by selecting Enter.

cd\ [Enter]

cd Repair_NetFramework [Enter]

NetfxRepairTool.exe /addsource C:\Repair_NetFramework [Enter]




The tool repairs .NET Framework.

After the repair routine is complete, a log shows you whether fixing .NET Framework has been successful.


If this does not repair .NET Framework on your computer, try the .NET Framework cleanup tool on the support site of Microsoft.

Download the .NET Framework cleanup tool from
https://blogs.msdn.microsoft.com/astebner/2008/08/28/net-framework-cleanup-tool-users-guide/

After running the .NET Framework cleanup tool, you must reinstall the .NET Framework components removed by the cleanup tool.

Question:

Why does the autoupdate of hotfix 2017-1-6 break down at about 80% installation progress? In use is Sophos antivirus.


Answer:

Sophos Antivirus incorrectly detects the Allplan Hotfix as ransomware and blocks the installation. But there is no real threat.


Here are two possible solutions:
In any case, stop the installation of the hotfix by using Task Manager


Solution 1:

When you install the Allplan Hotfix, stop the Sophos Anti-Virus program. An administrator password is necessary in normal cases.


Solution 2:

Download Allplan 2017-1-6 manually as a full download.
You can do this via Allplan Connect at:

https://connect.allplan.com/en/support/downloads.html

Question:

How to upgrade from Allplan 2016 to Allplan 2017 in conjunction with a license server?


Answer:

Start by updating your license(s) at the license server. After this, upgrade the clients.

Check the version of the license server. If you use the license server 2016-1-4 or later, you can find the version number (Build-ID) at bottom left in the License Settingsprogram. The version number should be at least 1.614.x.x. If you cannot see the Build-ID, you work with an older license server. In this case, update the license server first. Download the software for the license server from Allplan Connect or from our FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2016/DoWn-2016-License_Server_Setup.zip

Start the new License Server Setupon the server or computer you use as the license server. Right-click the *.exe file and select 'Run as administrator' on the shortcut menu.

• Click Install.
• Click Exit.

After this, update the license(s).

• Start the License Settingsprogram on the server.
• Click License activationon the left. Then click the license you want to update.
• The 'Update license' function is now available.
• Click Update license.
• If you have more licenses for the license server, repeat these steps.

You can then upgrade Allplan at the clients. Start Setup and follow the instructions displayed. The license server license will be detected automatically on the network. When you are prompted to select the license file, click 'Use active license'. Follow the installation instructions.


Note: You can only use an existing license server to update licenses. If you want to use a new license server with Allplan 2017 or if you have not yet installed a license server, read the following instructions:
https://connect.allplan.com/en/faqid/20150618134224.html
You can find your Product Key in Allplan Connect as usual. Go to http://connect.allplan.com/license

Question:

What license issues do I need to consider when upgrading from Allplan 2013, or 2014 to Allplan 2015 in conjunction with the NemSLock license server?



Answer:

Do the following:


Upgrading licenses using NemSLock license server

To open NemSLock 2006 Server Console, click the icon on the desktop or select Start -> (All) Programs -> NemSLock 2006 Server -> NemSLock 2006 Server Console.
Click "Modules" on the left.
Select the seat you want to register. If your license includes configurations for several seats, you need to send a separate registration request for each seat. You will then receive a registered license file for each seat. You need to install each file you get (see below).
Click the “Registration request (register.txt)” button.
Click “Create registration request”. Windows Explorer starts and opens the folder with the registration file. Now you can use all the options provided in Windows Explorer: for example, you can attach the file to an email, copy it to a computer with Internet connection etc..
Send this email with the registration request to the following address: register@nemetschek.de.


Use the Console to install the license files you receive:
Open NemSLock 2006 Server Console.
Click “Stop server” on the left.
Click "Modules" on the left.
Click ”Browse” to navigate to the registered license file.
Click “Install license file”.
After this, you can start the server again by clicking “Start server”.




Upgrading Allplan

After you have upgraded the license, open the License Manager by clicking Start -> All Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
Select only an available license for Allplan 2015 in the License Manager (displayed as Allplan (30) by an older version of License Manager).
Upgrade Allplan to version 2015.
Select “Existing license file” when Setup prompts you for the license. The license driver is installed afterwards.
Then Setup checks whether you have selected a license for Allplan 2015. If this is so, Setup continues and installs Allplan 2015.
If there are problems with the existing license during the upgrade, you can also use your current temporary client license.
If you haven't your latest license available you can download it from connect.allplan.com. After login choose license management under Profile.
Then switch the clients to the license server and select only the new license from the license server.

Question:

Allplan no longer starts after a Windows update. A message appears stating that: Vulkan-1.dll cannot be found. How can the problem be solved?



Answer:

If the Allplan Setup was unpacked in your local default path during installation, you can access the contents. At
C:\Benutzer\Öffentlich\Öffentliche Dokumente\Allplan 2020\ISSetupPrerequisites\{E9D9A080-CAE1-4890-88C9-E403DDB4D156}
is the VulkanRT-1.1.106.0-Installer.exe file.

Alternatively, you can find the file at: https://webdrive.allplan.com/s/4LrjrymoxESzC6p
in the following folder.
/General/Tools/Vulkan/
(Click on the three dots to the right of the file size and select download).

Execute this file bypassing the user account control by clicking with the right mouse button on the file VulkanRT-1.1.106.0-Installer.exe -> Execute as administrator.
The problem should then be solved and Allmenu and Allplan should start correctly again.



Hint:

VulkanRT is used from Allplan 2020 for addressing the graphics card. Allplan 2019 does not use this technology and is therefore not affected by the problem.
The error message appears both when starting the Allmenu, when creating a support request via the Hotinfo and when starting Allplan 2020.
Allplan_2020.exe appears in the task manager for a short time. The process is then terminated again

Question:

Why do the toolbar icons and crosshairs disappear?



Answer:

As the on-screen display is filtered by the vertical synchronization of the Nvidia driver, the toolbar icons and crosshairs disappear after some time. This problem often occurs when you switch from the layout editor to drawing file edit mode.

To solve this problem, you need to permanently switch off vertical synchronization in the Nvidia Control Panel. Start by installing the latest Nvidia graphics card driver, which you can find at the following link:

http://www.nvidia.de/Download/Find.aspx?lang=de

Install the driver with administrator privileges and restart the computer after the installation.

To switch off vertical synchronization in the driver, do the following:

Click on the desktop with the right mouse button -> Nvidia Control Panel-> 3D Settings-> Manage 3D Settings.

Scroll down in the settings of the global profile of the Nvidia driver and set "Vertical Synchronization" to "Off". Then click "Apply".

Now vertical synchronization is no longer used, and the icons and crosshairs stay visible.


Note:

Vertical synchronization is not required for other programs such as Excel or Powerpoint.
But it is useful for games, movies or 3D objects that move quickly.

Question:

How can I switch the license server from hardlock to NemSLock?



Answer:

• If you have not yet requested the switch, please send a short email to "nemslock@nemetschek.de". Describe your request briefly and include your customer number and the seat number(s) you want to switch. Bear in mind that switching may take up to two working days.
• Before you install, check whether you have all the necessary files:
• At least one temporary license for NemSLock Server, for example: 1234567a_001_psd.nslsrv
• At least one temporary license for the client, for example: 1234567a_001_psd_client.nslock
• You can download the Setup program from our FTP server:
  ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2012/Allplan2012-nemslock12.zip
  

How to install NemSLock Server

• Start the Setup program for NemSLock Server.
• Select one of the temporary license files for NemSLock Server. These licenses are valid for 30 days. However, each license includes only one seat of each configuration purchased. The full number of seats purchased will be available to you as soon as you have installed the registered licenses (see below). If you purchased a configuration for one seat only, you will, of course, receive only one temporary license.
• If you received several license files, use the Server Console to install these additional licenses as described in the section entitled "How to install licenses".
  

How to register licenses

• Open NemSLock 2006 Server Console by clicking the corresponding icon on the desktop or by selecting Start -> All Programs -> NemSLock 2006 Server -> NemSLock 2006 Server Console.
• Click "Licenses" on the left.
• Select the seat you want to register. If your license contains several configurations, please see the notes further down.
• Click "Registration request (register.txt)".
• Click "Edit".
• You must fill out all fields marked with an asterisk (*). Make sure you enter your email address correctly, because the registered license file will be sent to this address (and not to the address of the person who sent the registration request!). Click OK to confirm.
• Click “Send”. The standard email program installed on your computer opens, and the registration file is attached to the email.
  Send this email with the registration request to the following address: register@nemetschek.de.

Notes:

• If the email program does not start or you computer does not have Internet access, you can also send the register.txt file manually to Allplan. Click “Browse”. Windows Explorer starts and opens the folder with the registration file. Now you can use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer with Internet access and so on.
• If your license includes configurations for several seats, you must send a separate registration request for each seat. You will then receive a registered license file for each seat. You must install each file.
• The registered licenses you receive by email are valid for 14 days, starting from the day of registration. Please return the dongle within this period of 14 days. As soon as we have received the dongle, we will send you the unlimited licenses.

How to install licenses

• Open NemSLock 2006 Server Console.
• Click “Stop server” on the left.
• Click "Modules" on the left.
• Click ”Browse” to navigate to the registered license file.
• Click “Install license file”.
• You can then start the server again by clicking “Start server”.

How to set up users
You do not need to enter a user for the license server version on the Allplan 2009 (Build 50) DVD or later. In this case, every user can do everything: retrieve licenses, check out licenses and manage data using the console. If you want to limit these options or if you are working with an older version of NemSLock Server, you need to set up users.

There are two options: Both options are described in detail in "Installing and configuring NemSLock Server". This section shows how to use the Server Console to set up users directly.

• Open NemSLock 2006 Server Console.
• Click “Users” on the left.
• Create a new user by clicking the “New user” button. In addition to the Windows user name, you need to enter a description of the user. You can also assign administrator privileges for the license server to the user and grant him/her the right to temporarily export licenses from the license server. Furthermore, you can limit the seats the user can select. To do this, click "Seats". Otherwise, the user can select any license.

Be careful:

• As long as you have not appointed an administrator, each user can manage the license server using the console, including users who are not entered in the console.
• The Windows user "administrator" is not a special user; in other words, when one or more users have been appointed administrators, this user can no longer start the console for this license server.
• Only registered users can retrieve licenses from the license server using a client.
• You can enter users in the “Users.mcf” file. If the license server service is terminated, the file deleted and the service started again, each user can again use the console to manage the license server.

How to install and configure clients

• Use one of the nslock license files you received to install the clients. Do not use the trial license or the license server license. It is irrelevant which of the client licenses you use, as the actual license will come from the license server later.
• You do not need to register the clients.
• When switching from Hardlock to NemSLock (server), you need to update the client using a nslock license file.

After having installed the client, you need to switch to the license server:

• Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
• If the license server window is hidden, click "Server" at the bottom. It is a good idea to lock this window. All you need to do is click the drawing pin icon.
• Enter the computer name or IP address of the license server in the empty box. Then click the "Update” icon to the right.
• Now the user can select one of the seats provided. Click "Close" to complete the configuration. Now you can start Allplan.

Notes:

• If a user selects several configurations for a seat and starts Allplan, the license server will provide the required licenses; in other words, starting Allplan once might require two licenses. Consequently, fewer licenses are available to other users.
• Clients communicate with the server by TCP/IP via port 10977. So you need to configure the firewall accordingly.
  

How to return the dongle
Return the dongle as agreed. As soon as we have received the dongle, we will send you the unlimited server licenses by email. Use the Server Console to install these licenses on the license server as described in "How to install licenses".

Question:

How can I switch the license server from hardlock to NemSLock?



Answer:

• If you have not yet requested the switch, please send a short email to "nemslock@nemetschek.de". Describe your request briefly and include your customer number and the seat number(s) you want to switch. Bear in mind that switching may take up to two working days.
• Before you install, check whether you have all the necessary files:
• At least one temporary license for NemSLock Server, for example: 1234567a_001_psd.nslsrv
• At least one temporary license for the client, for example: 1234567a_001_psd_client.nslock
• You can find the current setup on our FTP server:
  ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2014/allplan2014-nemslock-lizenz.zip

How to install NemSLock Server

• Start the Setup program for NemSLock Server.
• Select one of the temporary license files for NemSLock Server. These licenses are valid for 30 days. However, each license includes only one seat of each configuration purchased. The full number of seats purchased will be available to you as soon as you have installed the registered licenses (see below). If you purchased a configuration for one seat only, you will, of course, receive only one temporary license.
• If you received several license files, use the Server Console to install these additional licenses as described in the section entitled "How to install licenses".

How to register licenses

• Open NemSLock 2006 Server Console by clicking the corresponding icon on the desktop or by selecting Start -> All Programs -> NemSLock 2006 Server -> NemSLock 2006 Server Console.
• Click "Modules" on the left.
• Select the seat you want to register. If your license includes configurations for several seats, you must send a separate registration request for each seat. You will then receive a registered license file for each seat. You must install each file.
• Click the "Registration request (register.txt)" button.
• Click "Edit".
• Fill out all fields marked with an asterisk (*). Make sure you enter your email address correctly, because the registered license file will be sent to this address (and not to the address of the person who sent the registration request!). Click OK to confirm.
• Click "Create registration request". Windows Explorer opens and shows the register.txt file. If this window is closed, you can find this file in the program folder of NemSLock Server. If you installed the program to the path proposed, the path is:
  C:\Program Files (x86)\Nemetschek\NemSLock Server 2006\Programs\License
• Now you can use all the options provided by Windows Explorer to copy the registration file to a computer with Internet access on the network. Alternatively, you can also use an USB stick. You can then email this file to us.
• Send the email with the registration request to register@nemetschek.de

How to install licenses

• Open NemSLock 2006 Server Console.
• Click "Stop server" on the left.
• Click "Modules" on the left.
• Click "Browse" to navigate to the registered license file.
• Click "Install license file".
• After this, you can start the server again by clicking "Start server".

How to set up users (optional)

• predefined user ALLis created automatically. If there is no other user, each user is given the privileges of the user ALL. By default, this user can use all licenses but cannot check out any licenses. By double-clicking the user, you can change the user's privileges.
• predefined user ALLallows all users to use licenses. In order to do this, the users must be able to access the server. You do not need to create individual user profiles until you want to assign specific rights to individual users or limit access to selected users. predefined user ALL. If you want to work only with individual users, you should deactivate the predefined user ALL by revoking the user's right to use licenses.
• predefined user ALL has administrator privileges unless another user is created and appointed as the administrator. As soon as you have appointed an administrator, ALL no longer has administrator privileges.
• You can enter users in the “Users.mcf” file. predefined user ALL has administrator privileges again. In addition, each user can once again administer the license server using the console.
• The administrator user is not a special user. If there are several administrator users, only one administrator user can start the console for this license server at any one time.
• If you are setting up users without giving administrator privileges to anyone, the program will ask you whether you want to appoint yourself as the administrator.

You can also specify a domain (user authentication for Windows server). However, this is not mandatory. If you do not specify a domain, the program uses the Windows user name for each user.

The program writes the user accounts and the associated access rights as ASCII text to the users.mcf file.

You can find this file in the \Programs folder of the NemSLock Server installation. You cannot rename, delete or move this file. If the program can no longer connect to this file, you must exit NemSLock Server, restart it and enter all users again from scratch. predefined user ALLis retained.

Note:
Experienced administrators can use the PowerShell script NemGenUsers.ps1. This file is in the \Programs folder of the NemSLock Server installation or you can find it as an FAQ in Allplan Connect:

connect.allplan.com/en/faqid/20120907161911.html


How to install and configure clients

• Use one of the nslock license files you received to install the clients. Do not use the trial license or the license server license. It is irrelevant which of the client licenses you use, as the actual license will come from the license server later.
• You do not need to register the clients.
• When switching from Hardlock to NemSLock (server), you need to update the client using a nslock license file.

After having installed the client, you need to switch to the license server:

• Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
• If the license server window is hidden, click "Server" at the bottom. It is a good idea to lock this window. All you need to do is click the drawing pin icon.
• Enter the computer name or IP address of the license server in the empty box. Then click the "Update” icon to the right.
• Now the user can select one of the seats provided. Click "Close" to complete the configuration. Now you can start Allplan.
• After having successfully connected to the license server, clear the check boxes for the trial licenses in the area at the top.

Notes:

• If a user selects several configurations for a seat and starts Allplan, the license server will provide the required licenses; in other words, starting Allplan once might require two licenses. Consequently, fewer licenses are available to other users.
• Clients communicate with the server by TCP/IP via port 10977. So you need to configure the firewall accordingly.
• The license server and the licenses are downward compatible; they can be used in conjunction with older Allplan versions.
  

How to return the dongle
Return the dongle as agreed. As soon as we have received the dongle, we will send you the unlimited server licenses by email. Use the Server Console to install these licenses on the license server as described in "How to install licenses".

Problem:

Printing with Windows printer drivers is only possible in a restricted way or not possible at all.



Solution:

Resetting all the files with the default values in question involves several steps.
Work through these steps one after the other and check whether the problem is solved after each step.

Step 1

Check whether you can print a test page.
Start -> Control Panel -> Devices and Printers -> select the printer -> Printer properties -> General tab -> Print Test Page.

If you can print the test page but you still cannot print from Allplan -> step 2.

Step 2

Carry out the cleanprint hotline tool.
Exit Allplan, start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanprint -> OK

If the problem still occurs -> step 3

Step 3

Reset the plastw.dat file.
Exit Allplan, start the Services application and do the following:
Service -> Hotline Tools -> cleanstd: resets CAD defaults -> OK
Information is displayed. Confirm it by clickingOK.
question: would you like to reset all CAD settings? It is essentialthat you clickNo.
A dialog box with a list is displayed. Select the plastw.dat file and confirm by clicking OK.

Now it should be possible to print without any problem.



Note:

You can find up-to-date printer drivers provided by the printers' manufacturers on the Internet.
If you have problems with the printer, please download the current driver and install it.

Hewlett Packard: http://www.hp.com
Epson: http://www.epson.de
Océ: http://www.oce.de
Canon: http://www.canon.de
Brother: http://www.brother.de
Lexmark: http://www.lexmark.de

Question:

What graphics cards can be used with Allplan?



Answer:

Generally, the graphics cards of the two large manufacturers - NVIDIA and AMD (ATI) - can be divided into two product lines each:

1. Graphics cards designed for CAD (NVIDIA: Quadro / AMD (ATI): Fire)
2. Graphics cards designed for other applications (games, office) - "consumer level" (NVIDIA: GeForce / AMD (ATI): Radeon)

The performance and price of the individual product lines and models vary considerably.

In Allplan, the differences in performance become evident in the following situations:

• Graphics engine, a hardware-based graphics accelerator for designing in Allplan, which is important for large volumes of data.
• Animation

Nemetschek Allplan tests current graphics cards and certifies those that can be used with Allplan.
The section that follows provides information on various situations.

• Purchase of new hardware:

You are advised to only consider graphics cards that are designed for CAD.
Allplan Connect helps you find a suitable graphics card. Just follow this link:
https://www.allplan.com/services/cad-software-support/grafikkarten.html

To see whether a specific graphics card can be used, all you need to do is type in its name in the custom box.

• Existing hardware:

To determine whether the entire system you use meets the technical requirements, you can use the system test:
https://www.allplan.com/services/cad-software-support/downloads.html

Explanations of the messages issued for graphics cards:

Warning: The graphics board is a consumer-level card (see log). Although it supports the hardware requirements for ..., it is not optimized for CAD systems.
-> The graphics engine works with this card. Please read the following notes:
https://connect.allplan.com/de/faqid/20101004223723.html

Warning: The graphics board 'XXX' causes problems.
-> The graphics engine does not work with this card. Allplan runs in "GDI+" mode. large volumes of data considerably slow down the performance of the computer.
Allplan Connect also helps you determine whether a specific graphics card can be used (see above).