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Sophos Antivirus prevents the installation of Hotfix 2017-1-6
Question:
Why does the autoupdate of hotfix 2017-1-6 break down at about 80% installation progress? In use is Sophos antivirus.
Answer:
Sophos Antivirus incorrectly detects the Allplan Hotfix as ransomware and blocks the installation. But there is no real threat.
Here are two possible solutions:
In any case, stop the installation of the hotfix by using Task Manager
Solution 1:
When you install the Allplan Hotfix, stop the Sophos Anti-Virus program. An administrator password is necessary in normal cases.
Solution 2:
Download Allplan 2017-1-6 manually as a full download.
You can do this via Allplan Connect at:
https://connect.allplan.com/en/support/downloads.html