Question:

Although the server is not connected with the Internet, I would like to activate the license with the Product Key for the license server. What can I do?

Information:

The easiest way to activate and return Allplan licenses is to do this online. In other words, the server has Internet access. However, you can also activate your license on a computer without Internet access (offline licensing).

Requirements for activating a license offline:

• You have a valid Product Key.
• The license server is installed on the server. At least license server 2016-1-5 is installed.
  You can find detailed information on the version (Build-ID) at bottom on the left in the License Settings program.
• You have another computer with Internet access.

Important: Activating a license offline involves two steps. In addition, you need to upload a receipt file so that you can return the license offline later.

There are the following basic steps:

• Creating and uploading the license request file
• Downloading and importing the license update file
• Creating and uploading the receipt file

If you have several license server licenses, you need to do this for each license.

The online computer uses the following web page:
http://lc.codemeter.com/59885/depot/index.php



Note:

As both the license file and the receipt file are saved with the name of the container number by default, it may happen that you mix up these two files. Thus, we strongly recommend that you use meaningful names for the files. For example, include the word “license” in the name of the license file and “receipt” in the name of the receipt file.
This is particularly important if you want to activate several licenses offline.


Answer:

Activating licenses offline

To activate licenses, use CodeMeter Control Center.
Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.

Select the empty Allplan CM6container (long number starting with 130; gray symbol).
If the container is not available, save the file attached to the C:\Program Files\Allplan GmbH\License Settings folder. Then open this file using the shortcut menu. This imports the empty container to CodeMeter Control Center.

Select the new, empty Allplan CM6 container and click Activate licenseon the right. Select Create license request. Create a *.WibuCmRaC file for this container.


Take this file to a computer that is online. Go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license. Click Activate license.

Next, select the Fimcode 6000100area on the right.

You can see your license with all available updates. Make sure everything is selected. Click Offline License Transferat the bottom on the right.

You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload license request now. This creates your license, which you can download by clicking Download license update file now. Install this license on your server.

To do this, open CodeMeter Control Centerand click File -> Importlicense.


The activated license is now visible in the License settingsand can be used for the Allplan clients.


Finally, upload the receipt file.
To do this, open CodeMeter Control Centeragain and select the new Allplan CM6 container (with the number 130-XXXXXXX).

Then click License update -> Next -> Create receipt.
Create the receipt file for this container.
Upload this receipt file using the web page.

Take this file to the computer that is online. Click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.


Note:
After you have activated the license on the server, proceed as described in “Installing and configuring the license server”. You can find this guide here:
https://connect.allplan.com/en/faqid/20150618084450.html.


Returning licenses offline
You can return licenses in the same way:

• Creating and uploading the license request file
• Downloading and importing the license update file
• Creating and uploading the receipt file

Question:

How can I fix Allplan program data?


Answer:

You can fix Allplan program data by renaming the program folders and installing an update.
Due to the new names, Allplan cannot find the resources during the update. Consequently, it creates new resources.

To fix Allplan program data, do the following:

You need the latest installation package for your version.
You can download this package from Allplan Connect (www.connect.allplan.com)
Copy the zip file to the local computer and unzip the file.

• Open the Services application of the Allplan version you want to fix.
• Select Service -> Windows Explorer -> CAD program folder.
• Rename the "PRG" folder "PRG_OLD". If Windows Explorer tells you that a file is still in use, restart the computer and try again.
• Start the *.exe file of the installation package you just unzipped.
• Select "Update installation".
• When Setup prompts you for the license, select "Current license file" or "Use active license".
• Select "Minimum" for the Setup type.

Allplan gets new program resources during installation.
As soon as the installation is complete, you can test how Allplan behaves.


Note:

If you are not sure, give these instructions to your system administrator.
Keep in mind that you install the version of the installation package you downloaded. This means that you may have to reinstall any subsequent hotfixes.

Question:

How can I switch Allplan from German to English?



Answer:

Allplan 2018 is the first version to include English in the license by default.
This means that by installing Allplan 2018, you automatically install the English version too.
As a result, you can switch languages using the Services application.

Important! This switch only applies to the program itself.
The content of the defaults (standards and country-specific content) does not change and is still in German.

Before starting Allplan, you can select the language using the Services application.
To do this, select Configuration -> Language. ‘Current setting’ shows the language currently selected.
Select the required language in the area at the bottom, that is, English.
A German default license only includes German and English.





Allplan now starts in English.



Note:

If English is not included in the Services application, you can install this language (or other languages you purchased) at any time.

All you need to do is download the current installation package of the version you use. You can find this package at www.connect.allplan.com

During installation, select Update installationand Use active license.

Select Customfor the Setup type.

When it comes to selecting Features, select the required language(s) in the ‘Language packages’ area.
This area lists the languages included in your license.
Do not change the other settings and click ‘Next’ to confirm the following dialog boxes.




After installation, start the Services application-> Configuration -> Language. Select the required language.

Question:

How to update the license server and the licenses?



Answer:

Allplan 2016: Before you do anything, make sure Allplan 2016-1-4 or later is running on all clients.
Allplan 2017 and higher: Check the version of the license server as described below and update the licenses.

1. Updating the license server
Check the version of your installed license server on the server. Starting with the license server version 2016-1-4, the detailed version status (Build-ID) is displayed directly in the lower left corner of the License Settings program.
The latest version 1.11xx.xxx.xxx should be displayed here. If an older Build ID is displayed, then you still have an older license server in use. In any case, please update your license server. Download the software for the license server from Allplan Connect - license server version 2021 or from the following link.

https://webdrive.allplan.com/index.php/s/4LrjrymoxESzC6p

The package is in the folder

/Allplan/Lizenzserver/2021/

Start the new License Server Setup on the server or computer you use as the license server. Right-click the *.exe file and select 'Run as administrator' on the shortcut menu.

• Click Install.
• Click Exit.
  

If you have not yet installed the license server or if you have not switched to Allplan 2016 or higer until now, you can find detailed step-by-step instructions at
https://connect.allplan.com/en/faqid/20150618084450.html


2. Updating the licenses
Update the licenses at the license server as follows:

• Start the License Settingsprogram on the server.
• Click License activationon the left. Then click the license you want to update so that this license is highlighted in blue.
• As you can see, the 'Update license' function is now available.
• Click Update license.
• If your license includes configurations for several seats, you must update each license separately.
  
  

Note: When updating the license it can be that you will receive a higher version of the license as the version of Allplan you are using. The license is downward comatible and can be used until Allplan 2016.

Task:

In a network installation, in addition to the program folder located locally on the respective workstation computer, there is a central file storage folder on the data server via which all users can access the office standard and all projects.

How is a new installation of several Allplan workstations with a central file storage on a dedicated server carried out?
What are the requirements?
How is the workgroup manager installed if the license includes it?

1. Preparation

Server operating system or system requirements:

When selecting the data server to be used, please refer to our system requirements. We recommend
Windows Server 2022. Also check whether the system requirements are met on the clients and perform a system test on them.
The system requirements and system test can be found here: https://connect.allplan.com/support/sysinfo/2022.html

We explicitly point out that NAS (Network Attached Storage) is only supported on the basis of Windows Storage Server.
DFS (Distributed File System) with Allplan is not supported; it can lead to crashes, deadlocks and deleted files.

Share structure

Allplan works with UNC path. This means that for a network installation, the central file storage on which Allplan 2022 is to be installed must have a folder that is shared by all computers with full access.
Before installing Allplan, create a folder on the server (e.g. Data) and share this folder with everyone with full access (e.g. as Data). Create an Allplan subfolder under it. (e.g., \Server\Data\Allplan). Point to this path during installation.

Allplan Download:

Download the version Allplan_2022-X-X.zip as an installation package. You can do this via Allplan Connect at

https://connect.allplan.com/en/support/downloads.html

or from our Webdrive at the following link:

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

The current full download is located in the folder /Allplan/2022


2. Installation on the first workstation:

Log on as administrator on the workstation where Allplan 2022 is to be installed.

Double-click AllplanSetup.exe in the folder that you used to unpack the installation package.
Confirm the welcome screen with Start setup. Confirm the terms of the software license agreement displayed in the following License Agreement dialog box by clicking Agree.
On the General tab of the Settings dialog box, select the country-specific settings to be installed under Select country and the language for the Allplan user interface under Select language.

Note: The country and language that are set for the operating system on the workstation in question are suggested. If the country and/or language are not recognized, English is used. Please avoid selecting unnecessary countries or languages, as this will greatly increase the data volume to be installed.

Now select the target paths in which the programs and files of Allplan 2022 are to be installed.

Program folder: Specify the folder for the program files. Normally, it is not necessary to change the folder suggested here. In any case, the program files must always be installed locally on each workstation.
Central file storage folder: Specify as the central file storage folder the folder created and shared on the data server as described in section 1. (e.g. \Server Data File Folder).

Click Install. The installation of Allplan 2022 is started.

Note: If the installation could not be completed successfully, you will receive a corresponding message. In this case, you will find the file Error Report of Allplan_Installer.zip in the folder C:\Users\<username>\AppData\Local\Temp. The file contains important information that you can pass on to ALLPLAN GmbH Technical Support if you need to contact them.

In certain cases, you will be prompted to restart the computer after completing the installation of Allplan 2022. In this case, restart the computer and log in again after the restart as the local administrator or as a user with administrator rights.


2a. Installation with the Workgroup Manager option
(If your license does not include this option, go to step 3).

If your license includes the Workgroup Manager option, please proceed as follows before installing the other workstations.
Start Allplan 2022 once immediately after installing the first Allplan workstation in the network and then stop it again. Then activate the workgroup manager directly as follows.

To do this, start Allmenu 2022 on the first computer.
Call up Allplan Diagnostics. Allmenu->Service->Allplan Diagnostics
In Allplan Diagnostics, select the Settings tab and check "Workgroup Manager" in the Workgroup Settings area. Click on Set. The workgroup manager is now activated.

If the check mark for "Workgroup Settings" cannot be activated, it is because the central file storage folder "Net Path" is not entered in a UNC-compliant manner. (e.g.: \\Servername\Daten\Allplan). Change this if necessary. Under "Browse" the UNC name of the new server (e.g.: \\Servername) or the complete path (e.g.: \Servername) can be entered in the opening browser.
(e.g.: \\Servername\Daten\Allplan) and confirm with Enter. Select your central file storage folder and confirm with "OK".
Even if the central file storage folder is located locally on the same computer, the path must be entered as UNC address!

Exit Allplan Diagnostics by clicking Close.
Allmenu now additionally contains the Workgroupmanager menu.


2b. Creating the Allplan users

As a result of the initial installation, the installing Windows user is created in Allplan as a user with administrator rights. On the first installed workstation, create all other Windows users of the other workstations as Allplan users in the workgroup manager:

Allmenu -> Workgroupmanager -> Manage users -> Right click -> Create user.

Under "User name", a freely selectable Allplan user name with up to 8 characters in length can be assigned.
Under "Windows user name", the user name that the user uses when logging on to the computer must be specified.

Important: If the user logs on to the computer via a domain, this must also be specified under "Windows user name", e.g.: DOMAIN\User
Under "User group" the administration right can be granted:
Administrator" must be selected in the drop-down menu. Existing users can thus also be granted administration rights at a later date.


3. installation on the other workstations

Now install Allplan 2022 on all the other workstations as described above under "2. Installation on the first workstation". Enter the folder created and released in step 2 for the central file storage on the data server as the central file storage folder. (e.g. \Server DataAllplan).

Note: If the Workgroup Manager was activated after the first workstation was installed (see step 2a.), it is automatically activated on all other Allplan workstations installed in the same network by selecting the Central file storage folder.



Hint:

Detailed installation instructions can also be found at the following link:

https://help.allplan.com/Allplan/2022-0/1031/Installation/index.htm#286.htm

What are the advantages of the new licensing method?

• Better protection; easier to use (for example, when you want to transfer the license to a different computer).

What is the Product Key?

• The Product Key is a unique, 26-digit character string. You can use it to activate a license for Allplan.

How do I get my Product Key(s)?

• If you are the administrator of your company, you can find your Product Key at https://connect.allplan.com/licence. If you are a new customer, you will receive an additional email with your Product Key. http://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlFor more information, go tohttp://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlhttps://connect.allplan.com/en/faqid/20150618130717.html

How do I transfer my activated license to a different computer or to a new computer?

• Before you can transfer the license to a different computer, you first have to return the license on the computer where you originally activated it. Then you can enter the Product Key on a different computer, activating the license there. For more information, go to http://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlhttp://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlhttps://connect.allplan.com/en/faqid/20150618131629.html

How do install Allplan or activate my license on a computer without Internet access?

• The easiest way to activate and return Allplan licenses is to do this online. In other words, the computer has Internet access. However, you can also activate Allplan on a computer without Internet access. For more information, go to http://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlhttps://connect.allplan.com/en/faqid/20150618131413.html

How can I update a license (for example, after I have purchased an additional option)?

• Open the 'License settings' dialog box. Go to the 'License activation' area and click the license you want to update. Then click 'Update license'. For more information, go to http://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlhttps://connect.allplan.com/en/faqid/20150618142528.html

Can I still use hardlocks?

• No, you can't. Allplan 2016 no longer supports hardlocks.

How do I install Allplan as a trial version?

• Download Allplan 2016 from Allplan Connect. You will receive the Product Key for the trial version by email.

Problem:

Printing with Windows printer drivers is only possible in a restricted way or not possible at all.



Solution:

Resetting all the files with the default values in question involves several steps.
Work through these steps one after the other and check whether the problem is solved after each step.

Step 1

Check whether you can print a test page.
Start -> Control Panel -> Devices and Printers -> select the printer -> Printer properties -> General tab -> Print Test Page.

If you can print the test page but you still cannot print from Allplan -> step 2.

Step 2

Carry out the cleanprint hotline tool.
Exit Allplan, start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanprint -> OK

If the problem still occurs -> step 3

Step 3

Reset the plastw.dat file.
Exit Allplan, start the Services application and do the following:
Service -> Hotline Tools -> cleanstd: resets CAD defaults -> OK
Information is displayed. Confirm it by clickingOK.
question: would you like to reset all CAD settings? It is essentialthat you clickNo.
A dialog box with a list is displayed. Select the plastw.dat file and confirm by clicking OK.

Now it should be possible to print without any problem.



Note:

You can find up-to-date printer drivers provided by the printers' manufacturers on the Internet.
If you have problems with the printer, please download the current driver and install it.

Hewlett Packard: http://www.hp.com
Epson: http://www.epson.de
Océ: http://www.oce.de
Canon: http://www.canon.de
Brother: http://www.brother.de
Lexmark: http://www.lexmark.de

Question:

How can I install and configure the hardlock license server?



Note:

You can find a PDF file with detailed instructions in the ..\Manual\<language> subfolder of the setup folder (see below). Below is a brief description of the most important steps.



Answer:

At the server

• The hardlock license server runs on the following operating systems: Windows 2000 Server, Windows 2000, Windows XP Professional or Windows 2003 Server. Although additional operating systems are possible, they are not approved officially. The 64-bit versions of the operating systems stated above require a special hardlock driver, which you need to install. To do this, follow this link:
  ftp://ftp.ealaddin.com/pub/aladdin.de/hardlock/hldrv32.zip
• You can find the license server setup on our FTP server:
  ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2005/Lizenzserver_2005.0c.zip
• Click 'setup.exe' to start installing the license server. You can choose any folder for the installation folder. Please connect the dongle to the server before you start installing.
• When the installation is complete, open the License Manager of the license server. The License Manager should not issue any error messages, and all the licenses should be displayed on the "Licenses" tab.

At the client

• You usually use the license of the license server to install the client. If the client has already been installed, you can also install this license later. To do this, open the Services application, click Utilities -> License -> Install HARDLOCK license.
• Next, you need to configure the License Manager of the client for the license server. To do this, open the Services application again, click Utilities -> License -> License Settings, and switch to "License server via RPC" in the "Licenses" area on the "General" tab. Finally, type in the computer name of the license server in the "Computer with license server service" box at bottom right and click "Apply". If you do not see an error message, the client is now connected with the license server. That's all!

Question:

How can I switch the license server from hardlock to NemSLock?



Answer:

• If you have not yet requested the switch, please send a short email to "nemslock@nemetschek.de". Describe your request briefly and include your customer number and the seat number(s) you want to switch. Bear in mind that switching may take up to two working days.
• Before you install, check whether you have all the necessary files:
• At least one temporary license for NemSLock Server, for example: 1234567a_001_psd.nslsrv
• At least one temporary license for the client, for example: 1234567a_001_psd_client.nslock
• You can download the Setup program from our FTP server:
  ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2012/Allplan2012-nemslock12.zip
  

How to install NemSLock Server

• Start the Setup program for NemSLock Server.
• Select one of the temporary license files for NemSLock Server. These licenses are valid for 30 days. However, each license includes only one seat of each configuration purchased. The full number of seats purchased will be available to you as soon as you have installed the registered licenses (see below). If you purchased a configuration for one seat only, you will, of course, receive only one temporary license.
• If you received several license files, use the Server Console to install these additional licenses as described in the section entitled "How to install licenses".
  

How to register licenses

• Open NemSLock 2006 Server Console by clicking the corresponding icon on the desktop or by selecting Start -> All Programs -> NemSLock 2006 Server -> NemSLock 2006 Server Console.
• Click "Licenses" on the left.
• Select the seat you want to register. If your license contains several configurations, please see the notes further down.
• Click "Registration request (register.txt)".
• Click "Edit".
• You must fill out all fields marked with an asterisk (*). Make sure you enter your email address correctly, because the registered license file will be sent to this address (and not to the address of the person who sent the registration request!). Click OK to confirm.
• Click “Send”. The standard email program installed on your computer opens, and the registration file is attached to the email.
  Send this email with the registration request to the following address: register@nemetschek.de.

Notes:

• If the email program does not start or you computer does not have Internet access, you can also send the register.txt file manually to Allplan. Click “Browse”. Windows Explorer starts and opens the folder with the registration file. Now you can use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer with Internet access and so on.
• If your license includes configurations for several seats, you must send a separate registration request for each seat. You will then receive a registered license file for each seat. You must install each file.
• The registered licenses you receive by email are valid for 14 days, starting from the day of registration. Please return the dongle within this period of 14 days. As soon as we have received the dongle, we will send you the unlimited licenses.

How to install licenses

• Open NemSLock 2006 Server Console.
• Click “Stop server” on the left.
• Click "Modules" on the left.
• Click ”Browse” to navigate to the registered license file.
• Click “Install license file”.
• You can then start the server again by clicking “Start server”.

How to set up users
You do not need to enter a user for the license server version on the Allplan 2009 (Build 50) DVD or later. In this case, every user can do everything: retrieve licenses, check out licenses and manage data using the console. If you want to limit these options or if you are working with an older version of NemSLock Server, you need to set up users.

There are two options: Both options are described in detail in "Installing and configuring NemSLock Server". This section shows how to use the Server Console to set up users directly.

• Open NemSLock 2006 Server Console.
• Click “Users” on the left.
• Create a new user by clicking the “New user” button. In addition to the Windows user name, you need to enter a description of the user. You can also assign administrator privileges for the license server to the user and grant him/her the right to temporarily export licenses from the license server. Furthermore, you can limit the seats the user can select. To do this, click "Seats". Otherwise, the user can select any license.

Be careful:

• As long as you have not appointed an administrator, each user can manage the license server using the console, including users who are not entered in the console.
• The Windows user "administrator" is not a special user; in other words, when one or more users have been appointed administrators, this user can no longer start the console for this license server.
• Only registered users can retrieve licenses from the license server using a client.
• You can enter users in the “Users.mcf” file. If the license server service is terminated, the file deleted and the service started again, each user can again use the console to manage the license server.

How to install and configure clients

• Use one of the nslock license files you received to install the clients. Do not use the trial license or the license server license. It is irrelevant which of the client licenses you use, as the actual license will come from the license server later.
• You do not need to register the clients.
• When switching from Hardlock to NemSLock (server), you need to update the client using a nslock license file.

After having installed the client, you need to switch to the license server:

• Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
• If the license server window is hidden, click "Server" at the bottom. It is a good idea to lock this window. All you need to do is click the drawing pin icon.
• Enter the computer name or IP address of the license server in the empty box. Then click the "Update” icon to the right.
• Now the user can select one of the seats provided. Click "Close" to complete the configuration. Now you can start Allplan.

Notes:

• If a user selects several configurations for a seat and starts Allplan, the license server will provide the required licenses; in other words, starting Allplan once might require two licenses. Consequently, fewer licenses are available to other users.
• Clients communicate with the server by TCP/IP via port 10977. So you need to configure the firewall accordingly.
  

How to return the dongle
Return the dongle as agreed. As soon as we have received the dongle, we will send you the unlimited server licenses by email. Use the Server Console to install these licenses on the license server as described in "How to install licenses".

Question:

What license issues do I need to consider when upgrading from Allplan 2013, or 2014 to Allplan 2015 in conjunction with the NemSLock license server?



Answer:

Do the following:


Upgrading licenses using NemSLock license server

To open NemSLock 2006 Server Console, click the icon on the desktop or select Start -> (All) Programs -> NemSLock 2006 Server -> NemSLock 2006 Server Console.
Click "Modules" on the left.
Select the seat you want to register. If your license includes configurations for several seats, you need to send a separate registration request for each seat. You will then receive a registered license file for each seat. You need to install each file you get (see below).
Click the “Registration request (register.txt)” button.
Click “Create registration request”. Windows Explorer starts and opens the folder with the registration file. Now you can use all the options provided in Windows Explorer: for example, you can attach the file to an email, copy it to a computer with Internet connection etc..
Send this email with the registration request to the following address: register@nemetschek.de.


Use the Console to install the license files you receive:
Open NemSLock 2006 Server Console.
Click “Stop server” on the left.
Click "Modules" on the left.
Click ”Browse” to navigate to the registered license file.
Click “Install license file”.
After this, you can start the server again by clicking “Start server”.




Upgrading Allplan

After you have upgraded the license, open the License Manager by clicking Start -> All Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
Select only an available license for Allplan 2015 in the License Manager (displayed as Allplan (30) by an older version of License Manager).
Upgrade Allplan to version 2015.
Select “Existing license file” when Setup prompts you for the license. The license driver is installed afterwards.
Then Setup checks whether you have selected a license for Allplan 2015. If this is so, Setup continues and installs Allplan 2015.
If there are problems with the existing license during the upgrade, you can also use your current temporary client license.
If you haven't your latest license available you can download it from connect.allplan.com. After login choose license management under Profile.
Then switch the clients to the license server and select only the new license from the license server.

Question:

Why is it not possible to install IBD planning data?
The customer number displayed is not correct or the number 0000000 is displayed and the activation code is rejected.


Answer:

The customer number depends on the license used for the installation.
Install the appropriate temporary or final license.

In addition, you need to adjust the customer number in the following places.

Services application -> Utilities -> License -> License Manager (NemSLock). Click Options at top right. Click the Customer details tab. Enter your customer number for the Client ID.
Note: If this field is not available, you need to log on as the administrator.

Services application -> Service -> Windows Explorer -> General program data (ETC, LIC) -> License(with earlier versions: Services application -> Service -> Windows Explorer (program folder)). Find the info.001 file and open it using the editor, for example. Go to the Customer line and enter your customer number. After this, save the file.

Now you can install IBD.


Note:

There is no trial license for IBD. This means that you cannot install IBD if you have installed Allplan with a trial license.

If the current IBD activation codes are not on hand, you can download them from Allplan Connect:
connect.allplan.com. After you have logged on, select "PROFILE-> License Management".

• Who is Digital River?

Digital River Ireland Ltd. is a global online order processing company and partner of ALLPLAN. Digital River Ireland Ltd. is therefore an authorized agent for the various digital products and services available to purchase on the ALLPLAN Online Shop.
 

• Who will process my order?

For non-US customers
Digital River Ireland Ltd. will process your order based on the Digital River Ireland Ltd. Terms of Sales and the Digital River Privacy Policy.
For US customers
Digital River Inc. will process your order based on the Digital River Inc. Terms of Sales and the Digital River Privacy Policy.
 

• What rights do I have?

Digital River Ireland Ltd. process all order queries in accordance with the requirements in place for online trade.
 

• Which payment methods can I use?

You can use a variety of payment methods (such as a credit card, SEPA or PayPal*). These payment methods may vary depending on the country and product in question.

* If you wish to use PayPal, payment will also be taken prior to the order being processed further.
 

• Where can I find my bill?

You should receive your bill via email 24 hours after the product is dispatched. Unable to find this email? No problem; you can also download the associated bill as a PDF document from your Customer Account at shop.allplan.com 24 hours after dispatch. 
 

• Why was my transaction unable to be processed?

A transaction may fail for various reasons. Your financial services provider will be able to provide you with the specific reasons. If a transaction fails, we will not debit any funds from you.
 

• Who do I address any technical queries to?

If you should have any further questions, our technical support are happy to help. Find out how you can get in touch by visiting the Technical Support section in the Allplan Connect portal (https://connect.allplan.com/support/kontakt.html).
 

• How do I cancel my subscription?

Please login at shop.allplan.com go to your account and select “My Orders”. Then identify the subscription you would like to cancel and select the button “Cancel”.
 

• What is our refund policy?

This is a B2B shop. In special cases, please visit www.allplan.com and use the contact options available on the website.
 

• How to request a refund?

Please visit www.allplan.com and use the contact options available on the website.
 

• How to cancel an order?

An order is handled and fulfilled immediately. If you would like to cancel your subscription, please see a point ‘How do I cancel my subscription?
 

• What is our privacy policy?

Please select the link ‘Data protection’ in the footer of the web shop.
 

• How to handle a complaint?

Please visit www.allplan.com and use the contact options available on the website.
 

• Other queries

We are of course on hand to help you with any other queries you may have. Please visit www.allplan.com and use the contact options available on the website.
 

Frage:

Wie werden Grafikkartentreiber aktualisiert?



Antwort:

Je nachdem, welcher Hersteller die eingebaute Grafikkarte produziert, können Sie über die entsprechende Herstellerwebseite den aktuellen Grafikkartentreiber herunterladen und per Doppelklick installieren.

Hersteller und Modell werden wie folgt ermittelt:

• Mit Rechtsklick auf "Arbeitsplatz" bzw. "Computer" den Unterpunkt "Verwalten" auswählen
• In der Computerverwaltung rechts "Gerätemanager" anklicken, und den linken Unterpunkt "Grafikkarte" erweitern

Wenn die Modellnummer mit ATI beginnt, wechseln Sie bitte auf die Webseite des Herstellers AMD:
http://www.amd.com

Wenn die Modellnummer mit NVidia beginnt, wechseln Sie bitte auf die Webseite des Herstellers NVidia:
http://www.nvidia.de


Suchen Sie die entsprechende Verlinkung auf der Webseite zu den Treibern. Dort müssen Sie unter Angabe der Modellnummer und des Betriebssystems die entsprechenden Treiber auswählen, herunterladen und per Doppelklick installieren.

Bitte starten Sie nach der Installation der Grafikkarten-Treiber in jedem Fall Ihren Rechner neu!

Wählen Sie bei Grafikkarten von NVidia auf der Herstellerseite die Download-Option "NVIDIA Treiber automatisch erkennen lassen", um die korrekten Treiber automatisch suchen zu lassen.


Hinweise:

Falls Sie einen Laptop einsetzen, ist es möglich, dass Sie vom Grafikkartenhersteller direkt auf die Webseite des Laptopherstellers weitergeleitet werden. Suchen Sie bitte in diesem Fall dort nach den aktuellen Treibern.

Falls Ihnen als Modellname "Chipset" angezeigt wird, besitzt Ihr Rechner eine On-Board-Grafikkarte. Diese integrierten Grafiklösungen sind für CAD-Programme wie Allplan ungeeignet.

This FAQ is valid from 24.04.2023, from then on a new Allplan Exchange Online Service will be available to you.

Hello,
 

as announced in September 2022 we have revised and modernized the current Allplan Exchange Online service.
Now it's time to "move". In this email we explain what this means for you.

--------------------------------------------------------------------------------------------------------------

The switch to the new Allplan Exchange Online service will take place all day on Monday, 24rd of April 2023.

The web address of Allplan Exchange remains unchanged: https://exchange.allplan.com

--------------------------------------------------------------------------------------------------------------

IMPORTANT information:

• The existing Allplan Exchange Online service will be stopped on the day of the transition (no read access), your plan and project data, as well as all verified user data, will be migrated by us to the new Allplan Exchange Online service.
• Use of the new Allplan Exchange Online service will only be possible in conjunction with Allplan version 2023.
• We will send you a reminder email one week before the transition day so that you can make backups if necessary and plan the upgrade to Allplan version 2023.
• Older Allplan versions will no longer have a connection to the new Allplan Exchange Online service after the switch.
• After the transition, your Exchange account will have the same password as all our Allplan online services (e.g. Connect, Bimplus, Learn Now, etc. ).

What do you need to do actively?

• Please perform an Allplan upgrade to Allplan 2023 after the transition date.
• In the upgrade setup, please use the option " The program will be updated; all project data,
  office settings, and user settings will be transferred".
  This is the only way we can ensure the continuous history of your online planning data.

Further information:

• The product name "Allplan Exchange" will remain.
• For data protection reasons, we will only transfer the minimum amount of personal data to the new Allplan Exchange Online service.
• Only the data entered online will be considered during the transition.
• The Exchange offline function is not affected by this changeover.
• Only confirmed user accounts will be transferred to the new system.
• E-mails sent from the old Allplan Exchange Online service and the download links they contain will no longer work after the transition. Instead, the new Allplan Exchange Online service has the Inbox, which contains an overview of all delivered plan data.
• Even after the transition, the familiar workflows from the old Allplan Exchange Online service remain in place.
• The desktop Chrome browser is the preferred browser for an optimized experience using the new Allplan Exchange at this time, but the application is available through other browsers and on mobile devices (but not optimized just yet)

What you can do:

• You can manually back up your online data and plan distribution lists before the transition. (FAQ)
• Have you forgotten your password? You can assign your password again here. (FAQ)
• Get started quickly with the new Allplan Exchange Online service. (FAQ)

If you have any further questions, please contact support.de (please no spam) @ (please no spam) allplan.com

This transition is necessary to keep our systems up to date, secure and stable.

We apologize for any inconvenience during this time and thank you for your patience and understanding while we perform this necessary work.

Best regards,

Your Allplan Exchange Team

Question:

Why is it not possible to install IBD planning data?
Why does Allplan not accept my activation code?



Answer:

If you have just installed Allplan or if you have used a trial license until now, start Allplan once with your license so that Allplan saves your customer number.
Make sure you install the correct IBD package.

IBD provides additional wizards you can use in Allplan. However, you have to purchase these additional wizards.
Should you have any questions (costs, use), please contact your sales partner.


Some notes on IBD:

IBD CAD Planning Data(building construction, industrial construction, ...) are wizards you can use in Allplan. Consequently, you can only install these wizards on a computer running Allplan.

IBD Building Components(building construction, building alteration, ... ) build on BCM/Nevaris.
If you use Nevaris, you must install IBD building components on a computer running Nevaris andAllplan.
If you want to use IBD building components for BCM, you must install this package on a computer running Allplan BCM.
As you can see, it matters whether you are trying to install IBD building components for Nevaris or BD building components for BCM.
You can find both packages on Allplan Connect.


Make sure you download the right package from Allplan Connect.

You get activation codes for the IBD packages you purchase.
You can see your activation codes on Allplan Connect at http://connect.allplan.com/license.

Pay attention to uppercase and lowercase letters in Setup.

You can find the IBD packages on Allplan Connect at
https://connect.allplan.com/de/support/downloads.html
(requires login details for Allplan Connect)

You can filter by version, such as Allplan IBD Version 2016.


Note:

There is no trial license for IBD. This means that you cannot install IBD if you run Allplan with a trial license.

You can install two IBD packages for free. You do not require codes for IBD CAD Basic Planning Data and IBD CAD Building Alteration Data. You can also find these packages on Allplan Connect.

Question:

Why is Allplan running so slow?


Answer:

Check the following points:

1. Current version
Make sure you work with the current Allplan version.

• Do the following or ask your system administrator to do this:
  Open Allplan and click the ‘?’ icon in the upper right-hand corner. Click ‘Update Allplan’.
  Select 'Find now'. If Allplan finds updates or hotfixes, download the installation packages.

• Deactivate the virus scanner while your are installing updates or hotfixes. This might require administrator privileges. Contact your system administrator if you have problems.
• Right-click the Allplan icon on the desktop. A shortcut menu opens.
  Select ‘Run as administrator’ and click ‘Yes’ to confirm the following message.
  As a result, Windows security settings do not block the installation.

2. System requirements:
Check the hardware and software required for your Allplan computer.

2.a)Download and run the system test.
Check the notes.
https://www.allplan.com/de/system/systemvoraussetzungen/

2.b)Check the Allplan system requirements:
https://www.allplan.com/de/system/systemvoraussetzungen/

2.c)You can find information about graphics cards at
https://connect.allplan.com/de/support/grafikkarten.html

2.d)You can find server operating systems you can use for the central file storage of Allplan at
https://connect.allplan.com/en/faqid/20140924094923.html


3. Hotline tools:
Start the Services application, open the ‘Service’ menu and select ‘Hotline Tools’. To save your settings, select the following tools.

- savestd: Saves user defaults.
- savereg: Saves CAD registry settings.

Start the Services application, open the ‘Service’ menu and select the following ‘Hotline Tools’:

- cleanup: Initializes the display.
- cleanstd: Resets CAD defaults.
- cleanreg: Resets CAD registry settings.

Check whether this has solved the problems.
If this is not so, restore the settings you just saved. To do this, start the Services application, open the ‘Service’ menu and select the following ‘Hotline Tools’:
- reststd: Restores saved user defaults.
- restreg: Restores CAD registry settings.


4. Color scheme selected in Allplan:
Start Allplan, open the ‘View’ menu, point to ‘Toolbars’ and select ‘Customize User Interface’. Open the ‘Customize’ tab and set ‘Color scheme and icon design’ to ‘Windows’.


5. Check the availability of all projects that are not online (if you use Workgroup Manager):
Start Allplan, open the ‘File’ menu and select ‘New Project, Open Project’. Deactivate ‘Check availability of all offline projects’.


6. Virus scanner
Check whether an anti-virus program is running in the background of the computer or server.
If so, reduce protection to "programs only".

Scanning "all files" can take a long time, considerably slowing down your computer when you switch between projects or exit the program.
You can exclude the Allplan installation folders from real-time scanning.When you start the Services application, you can see a list of the folders to be excluded.
You can find more information at
https://connect.allplan.com/en/faqid/20091126145752.html
Changes in the settings of the virus scanner only come into effect when you re-start the computer.


7. Aero desktop effects
Deactivate the Aero desktop effects of Windows.
To do this, open the Control Panel, select ‘Ease of Access’ and go to the ‘Make things on the screen easier to see’ area.
Select the ‘Turn off all unnecessary animations (when possible)’ option.


8. Name resolution on the network
If Allplan takes several minutes to start, name resolution on the network may not work.
To check this, do the following:
Right-click the Windows Start Button, select ‘Run’, type in ‘cmd’, click OK, type in ‘Nslookup’ and press ENTER.
Go to the line following the > character, type in the name of the Allplan data server and press ENTER.
The reply starts with the name and address of the server providing name resolution.
You can find the name and address of the Allplan data server in the second group.
If problems occur, contact your network administrator and ask him or her to configure name resolution correctly.


9. Speed of Allplan projects
Check whether some Allplan projects are slower than other Allplan projects.
Start with the empty project and check whether it is slow too.
After this, select any other Allplan project.

If it is only the current project that is slow, the problem may be caused by the data of the current project.
In this case, the data of this project must be analyzed in detail.
Contact technical support.


10. Network: checking out Allplan using Workgroup Manager
If you use Allplan with Workgroup Manager, you can check whether the problems are caused by the network. To do this, check out the workstation with the project in question and use the project on the local Allplan workstation.
You can find detailed information on checking out an Allplan workstation using Workgroup Manager in the
Services application. Open the ‘Help’ and select ‘Workgroup Manager’.

After you have checked out the workstation, Allplan no longer accesses the central file storage of the server.
If this has solved the problems, they are caused by the network. In this case, the network must be checked in detail.
Contact your network administrator and ask him or her to do this.

If the project is still slow, the problem may be caused by the data of the current project.
In this case, the data of this project must be analyzed in detail.
Contact technical support.


11. Log files and system information files
If all the points above do not solve the problems, technical support requires more system information about the computer running Allplan.

• So, we would be grateful if you could send us a support request (Allplan Hotinfo with Allplan logging).
  To create a support request, start the Services application, open the ‘Service’ menu and select ‘Create support request (Hotinfo)’.
  Several dialog boxes open. Select ‘Technical Support Allplan’ and ‘Enquiry with Allplan logging’. Enter all the data required. Finally, click ‘Finish’.
  Another dialog box opens, prompting you to start Allplan. Click the ‘Start Allplan’ button.
  Allplan starts, logging all processes.
  Try to reproduce the problem as exactly as possible.
  Exit Allplan as soon as possible, reducing the data in the log file to a minimum.
  Then click ‘Next’ to generate the support request with the log file.
  You can find more information about Hotinfo at
  https://connect.allplan.com/en/faqid/20140528094911.html
  
• To analyze the Windows system environment, we would ask you to send us the logs created by Windows Event Viewer of your computer.
  To start Windows Event Viewer, right-click the Windows Start Button, select ‘Run’ and type in ‘eventvwr.msc’.
  You can also type in ‘Event Viewer’ in the search box of Windows. This displays the link file to the Windows event logs.
  Using Event Viewer, create *.evtx files for the application log and the system log in the ‘Windows Logs’ area and for the ‘Administrative Events’ log in the ‘Custom Views’ area.

Please send us the files.

Question:

What license issues do I need to consider when upgrading from Allplan 2016/2017/2018 to Allplan 2019?


Answer:

Installation options during Setups

First-time installation with copying data (default): this option copies and converts the data of the previous version to the new version. You can choose to transfer projects, too. This option does not change the previous version.
Upgrade: this option also transfers the data to the new version. However, you can no longer use the previous version after upgrading.
First-time installation: this option installs Allplan 2019 in parallel to the version you are running. However, your data will neither be transferred nor converted. You can find more information in the help. Just press F1 during Setup.


Depending on the licensing system you use, you need to consider different points.

1. Upgrade Allplan 2019 – stand-alone workstation
The license for Allplan 2019 updates automatically. Start Setup and follow the instructions displayed. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.
Note: The licenses only update automatically when you upgrade. To install Allplan 2019 on a new computer, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Transferring license to a new computer.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license

2. Upgrading Allplan 2019 with a license server
Start by updating your license(s) at the license server. After this, upgrade the clients. To do this, start the License Settings program on the server. Click License Activation on the left, and then click the license you want to update. Click Update License.

After updating your license(s) you can upgrade Allplan at the clients. Start Allplan Setup and follow the instructions displayed. The license server license will be detected automatically on the network. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.

Add-on: If your license server displays a detailed version number (build ID) directly in the lower left corner of the program License Settings, it is usually compatible with the new version and does not need to be updated. You only need to update the license(s).
If you still want to update your license server, download the software for the license server from the Allplan Connect service portal. Detailed instructions can be found at connect.allplan.com/license under the menu item Information on installation and Licensing' and the instructions 'Updating license server and licenses'.

Note: You can update the licenses only at a license server you have already installed. If you want to switch to Allplan 2019 and move the license server to a new server, please read on
connect.allplan.com/license within the menu item Information on Installation and Licensing the
instructions Moving license server to a new server.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license


Downloading licenses from Allplan Connect
You can also obtain your activation codes for Allplan 2019 IBD in the Allplan Connect service portal.
To do this, click Profile > License Management.

You can only use this function as an administrator.


License for Allplan Allfa 2018
You will get your license by mail from customercare@allplan.com. So that we can create the license for you, please send us your IP address or the Host ID of the Allfa database server (Oracle).

Question:

What license issues do I need to consider when upgrading from Allplan 2017/2018/2019 to Allplan 2020?


Answer:

Installation options during Setups

First-time installation with copying data (default): this option copies and converts the data of the previous version to the new version. You can choose to transfer projects, too. This option does not change the previous version.
Upgrade: this option also transfers the data to the new version. However, you can no longer use the previous version after upgrading.
First-time installation: this option installs Allplan 2020 parallel to the version you are running. However, your data will neither be transferred nor converted. You can find more information in the help. Just press F1 during Setup.


Depending on the licensing system you use, you need to consider different points.

1. Upgrade Allplan 2020 – stand-alone workstation

The license for Allplan 2020 updates automatically. Start Setup and follow the instructions displayed. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.

Note: The licenses only update automatically when you upgrade. To install Allplan 2020 on a new computer, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Transferring license to a new computer.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license

2. Upgrading Allplan 2020 with a license server

Start by updating your license(s) at the license server. After this, upgrade the clients. To do this, start the License Settings program on the server. Click License Activation on the left, and then click the license you want to update. Click Update License.

After updating your license(s) you can upgrade Allplan at the clients. Start Allplan Setup and follow the instructions displayed. The license server license will be detected automatically on the network. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.

NOTE: If your license server displays a detailed version number (build ID) directly in the lower left corner of the program License Settings, it is usually compatible with the new version and does not need to be updated. You only need to update the license(s).
If you still want to update your license server, download the software for the license server from the Allplan Connect service portal. Detailed instructions can be found at connect.allplan.com/license under the menu item Information on installation and Licensing' and the instructions 'Updating license server and licenses'.

Note: You can update the licenses only at a license server you have already installed. If you want to switch to Allplan 2020 and move the license server to a new server, please read on
connect.allplan.com/license within the menu item Information on Installation and Licensing the
instructions Moving license server to a new server.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license


Downloading licenses from Allplan Connect
You can also obtain your activation codes for Allplan 2020 IBD in the Allplan Connect service portal.
To do this, click Profile > License Management.

You can only use this function as an administrator.


License for Allplan Allfa 2019
You will get your license by mail from customercare@allplan.com. So that we can create the license for you, please send us your IP address or the Host ID of the Allfa database server (Oracle).

Question:

What license issues do I need to consider when upgrading from Allplan 2014/2015/2016 to Allplan 2017?



Answer:

Allplan 2016 introduced a new protection system. Since then licensing has been based on CodeMeter by Wibu Systems AG. Allplan 2017 uses this protection system, too.




1. Upgrading stand-alone workstations

1a. Stand-alone workstation - upgrading from Allplan 2016
The license for Allplan 2017 updates automatically. Start Setup and follow the instructions displayed. When you are prompted to select the license file, click 'Use active license'.
Follow the installation instructions.

Note: The licenses only update automatically when you upgrade. To install Allplan 2017 on a new computer, please read the following instructions: https://connect.allplan.com/en/faqid/20150618131629.html

You can find your Product Key in Allplan Connect as usual. Go to http://connect.allplan.com/license

1b. Stand-alone workstation - upgrading from Allplan 2014 or 2015
Start Setup and follow the instructions displayed. When you are prompted to select the license file, click 'License activation'. Enter your Product Key (26-digit code) and click 'Activate license'. By activating your license, you connect it with your computer. Follow the installation instructions.
You can find detailed information at
https://connect.allplan.com/en/faqid/20150618130717.html





2. Upgrading license server workstations

2a. License server workstations - upgrading from Allplan 2016
Start by updating your license(s) at the license server. After this, upgrade the clients.

Check the version of the license server. If you use the license server 2016-1-4 or later, you can find the version number (Build-ID) at bottom left in the License Settingsprogram. The version number should be at least 1.614.x.x. If you cannot see the Build-ID, you work with an older license server. In this case, update the license server first. Download the software for the license server from Allplan Connect.

You can find detailed information at
https://connect.allplan.com/en/faqid/20160527114300.html

After having updated the licenses, you can upgrade Allplan at the clients. Start Setup and follow the instructions displayed. The license server license will be detected automatically on the network. When you are prompted to select the license file, click 'Use active license'. Follow the installation instructions.

Note: You can update the licenses only at a license server you have already installed. If you want to switch to Allplan 2017 and move the license server to a new server, please read the following instructions:
https://connect.allplan.com/en/faqid/20150618134224.html
You can find your Product Key for Allplan 2016 in Allplan Connect as usual. Go to http://connect.allplan.com/license

2b. License server workstations - upgrading from Allplan 2014 or 2015

Start by installing the license server. After this, upgrade the clients.
You can find detailed information at
https://connect.allplan.com/en/faqid/20150618084450.html

Downloading licenses from Allplan Connect

You can find your license for Allplan 2014 BCM and the activation code for Allplan 2017 IBDin Allplan Connect. As an extra servicewe provide the old licenses for hardlock stand-alone workstations, the temporary licenses for NemSLock and the Product Keys for the new software protection system. Click
Profile > License administration.
Only administrators can use this function.

Question:

What can I do if Allplan does not start?


Answer:


Work through the following steps:

Step 1 - run as administrator
Start Allplan with the ‘Run as administrator’ option.
To do this, right-click the Allplan icon and click ‘Run as administrator’.
If Allplan does not start, go to step 2.

Step 2 - cleanup
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanup -> OK
If Allplan does not start, go to step 3.

Step 3 - cleanstd
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanstd: reset CAD defaults -> OK -> OK -> Yes -> OK
If Allplan does not start, restore the settings:
Services application -> Service -> Hotline Tools -> laststd: restore the last settings -> OK -> OK -> Yes -> OK
Go to step 4.

Step 4 - cleanreg
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanreg: reset CAD registry settings -> OK -> OK -> Yes -> OK
If Allplan does not start, restore the registry settings:
Services application -> Service -> Hotline Tools -> lastreg:restore most recent CAD registry settings -> OK -> OK -> Yes -> OK
Go to step 5.

Step 5 (Allplan 2016 and later)
Restart the Wibu service:
Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.

If Allplan does not start, go to step 6.

Step 6 (Allplan 2016 and later)
Go to the Wibu website and install CodeMeter User Runtime Version for Windows (64-bit version).
You can find the installation program at https://www.wibu.com/de/anwendersoftware.htmlor on the Nemetschek FTP server ftp://nemhotline:ha37jvg8f@ftp.nemetschek.deat download/General/Wibu/CodemeterRuntime.exe

Start the ‘CodeMeterRuntime.exe’ file.
To do this, right-click this file and select
‘Run as administrator’.
Confirm all messages displayed and the defaults by clicking ‘Next’.
CodeMeter Control Center will be installed afterwards.
If Allplan does not start, go to step 7.

Step 7 - contact Technical Support
Send the following information by email to support.de@allplan.com:

1. An exact description of the last step before the error or crash occurred.
2. The error message itself (as a screenshot). To find out how to take a screenshot, look at
   https://connect.allplan.com/en/faqid/0001cb36.html
3. A support request (Hotinfo) with question 01. To find out how to create a support request, look at
   https://connect.allplan.com/en/faqid/20140528094911.html
4. The 'Allplan.out' log file. To find out how to create a support request, look at
   https://connect.allplan.com/en/faqid/0001a27a.html
5. Allplan 2016 and later -> a screenshot of the Wibu Control Center. To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.
   

We will contact you.

Question:

What license issues do I need to consider when upgrading from Allplan 2018/2019/2020 to Allplan 2021?


Answer:

Installation options during Setups

First-time installation with copying data (default): this option copies and converts the data of the previous version to the new version. You can choose to transfer projects, too. This option does not change the previous version.
Upgrade: this option also transfers the data to the new version. However, you can no longer use the previous version after upgrading.
First-time installation: this option installs Allplan 2021 parallel to the version you are running. However, your data will neither be transferred nor converted. You can find more information in the help. Just press F1 during Setup.


Depending on the licensing system you use, you need to consider different points.

1. Upgrade Allplan 2021 – stand-alone workstation

The license for Allplan 2020 updates automatically. Start Setup and follow the instructions displayed. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.

Note: The licenses only update automatically when you upgrade. To install Allplan 2020 on a new computer, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Transferring license to a new computer.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license

2. Upgrading Allplan 2021 with a license server

Start by updating your license(s) at the license server. After this, upgrade the clients. To do this, start the License Settings program on the server. Click License Activation on the left, and then click the license you want to update. Click Update License.

After updating your license(s) you can upgrade Allplan at the clients. Start Allplan Setup and follow the instructions displayed. The license server license will be detected automatically on the network. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.

NOTE: Check the version of your installed license server on the server. Starting with the license server version 2016-1-4, the detailed version status (Build-ID) is displayed directly in the lower left corner of the License Settings program.

The latest version 1.1196.xxx.xxx should be displayed here. If an older Build ID is displayed, then you still have an older license server in use. In any case, please update your license server. Download the software for the license server from the Allplan Connect service portal. Detailed instructions can be found at connect.allplan.com/license under the menu item Information on installation and Licensing' and the instructions 'Updating license server and licenses'.

Note: You can update the licenses only at a license server you have already installed. If you want to switch to Allplan 2021 and move the license server to a new server, please read on
connect.allplan.com/license within the menu item Information on Installation and Licensing the
instructions Moving license server to a new server.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license


Downloading licenses from Allplan Connect
You can also obtain your activation codes for Allplan 2021 IBD in the Allplan Connect service portal.
To do this, click Profile > License Management.

You can only use this function as an administrator.


License for Allplan Allfa 2019
You will get your license by mail from customercare@allplan.com. So that we can create the license for you, please send us your IP address or the Host ID of the Allfa database server (Oracle).

Question:

How can Allplan detect the Nvidia Optimus system correctly?



Answer:

Every time Allplan starts, it checks which graphics card is available to the graphics engine (hardware-based graphics accelerator for designing in Allplan). If there is a hybrid chip set such as the Optimus system, Allplan can choose between the integrated graphics card (not suitable for 3D applications) and the "real" graphics card that meets the requirements. As the integrated graphics card does not meet the system requirements, Allplan starts in GDI+ mode. In this mode the entire calculation of the on-screen display is diverted to the processor, which considerably increases the computation time as particularly older processors have problems with large volumes of data. However, this also applies to some series of current processors.

If you use a Dell Precision M4600, HP or LENOVO device and the procedure described in this FAQ does not produce the desired result, please contact us again by sending an email including a precise description of the device to support.de@allplan.com


General procedure

Please make sure that Allplan 2012-1 is installed as earlier versions do not provide a routine for detecting the Optimus system.

The following link takes you to the latest Allplan 2012 version in the Connect forum:https://connect.allplan.com/en/support/downloads.html


To inform the graphics engine of the Optimus system, do the following:

Start by downloading the latest Nvidia graphics card driver, which you can find at the following link:

http://www.nvidia.de/Download/Find.aspx?lang=de

Install the driver with administrator privileges and restart the computer after the installation.

Switch off vertical synchronization in the Nvidia Control Panel:

Click on the desktop with the right mouse button -> NVIDIA Control Panel -> 3D Settings -> Manage 3D Settings -> Global Settings -> Basic Profile.

You can find vertical synchronization at the bottom. Set "Vertical Synchronization" from "Use the 3D application setting" to "Off". To save the settings, click "Apply". Close the Nvidia Control Panel.

When running Windows 7, you need to set the Windows Power Options to "High performance". Open the Control Panel -> Hardware and Sound -> Power Options -> Select a power plan, Show additional plans -> High performance and close the Control Panel.


Now you have configured the Optimus system and Windows for Allplan 2012 and the graphics engine uses the Nvidia graphics card.


Note:

The "High performance" power option applies to the entire system. This may affect battery life. When working on site or out of the office, you are advised to set the power option back to "Balanced" or "Power saver" to prolong battery life. This increases computation time as the system addresses the processor, memory and graphics card at slower clock rates to save power.

Question:

What license issues do I need to consider when upgrading from Allplan 2015/2016/2017 to Allplan 2018?



Answer:

Depending on the licensing system you use, you need to consider different points.


1. Upgrading stand-alone workstations

1a. Stand-alone workstation - upgrading from Allplan 2016 or 2017
The license for Allplan 2018 updates automatically. Start Setup and follow the instructions displayed. When you are prompted to select the license file, click ‘Use active license’.
Follow the instructions and install Allplan.

Note: Licenses only update automatically when you upgrade. If you want to install Allplan 2018 on a new computer, read the following instructions: https://connect.allplan.com/en/faqid/20150618131629.html

You can find your Product Key in Allplan Connect as usual. Go to http://connect.allplan.com/license

1b. Stand-alone workstation - upgrading from Allplan 2015
Allplan 2016 introduced a new protection system. Licensing is now based on CodeMeter by Wibu Systems AG. You require a Product Key for Allplan. Start Setup and follow the instructions displayed. When you are prompted to select the license file, click 'License activation'. Enter your Product Key (26-digit code) and click 'Activate license'. By activating the license, you connect the license with the computer. Follow the instructions and install Allplan.
You can find detailed information at
https://connect.allplan.com/en/faqid/20150618130717.html




2. Upgrading license server workstations

2a. License server workstations - upgrading from Allplan 2016 or 2017
Start by updating your license(s) at the license server. After this, upgrade the clients.

Check the version of the license server. If you use the license server 2016-1-4 or later, you can find the version number (Build-ID) at bottom left in the License Settingsprogram. The version number should be at least 1.614.x.x. If you cannot find the Build-ID, you work with an older license server. In this case, update the license server first. Download the software for the license server from Allplan Connect.

You can find detailed information at
https://connect.allplan.com/en/faqid/20160527114300.html

After having updated the licenses, you can upgrade Allplan at the clients. Start Setup and follow the instructions displayed. The license server license will be detected automatically on the network. When you are prompted to select the license file, click 'Use active license'. Follow the instructions and install Allplan.

Note: You can only use an existing license server to update licenses. If you want to use a new license server with Allplan 2018, read the following instructions:
https://connect.allplan.com/en/faqid/20150618134224.html

You can find your Product Key for Allplan 2018 in Allplan Connect as usual. Go to http://connect.allplan.com/license


2b. License server workstations - upgrading from Allplan 2015
Start by installing the license server. After this, upgrade the clients.
You can find detailed information at
https://connect.allplan.com/en/faqid/20150618084450.html

Downloading licenses from Allplan Connect

You can find your license for Allplan 2014 BCM and the activation code for Allplan 2018 IBDin Allplan Connect. As an extra servicewe provide the old licenses for hardlock stand-alone workstations, the temporary licenses for NemSLock and the Product Keys for the new software protection system. Click
Profile > License administration.
Only administrators can use this function.


License for Allplan Allfa 2017
You will get your license by mail from customercare@allplan.com. So that we can create the license for you, please send us your IP address or the Host ID of the Allfa database server (Oracle)

Question:

How can I move the license server to a new server?



Answer:
If you activated the license(s) online by entering a Product Key, you can return the license(s) and then use them on a different server. You can return licenses only if the server has Internet access.


Returning a license

To return a license in online mode

• Start the license server by opening the License Settings.
• Click License activationon the left. Then click the license you want to return.
• Click Return license.
• Do this for each license until you have returned all licenses.

You can now activate the license(s) on a different server.


To install the license server on the new server, download the software for the license server from Allplan Connect.
You can activate a license in online mode only if you have ...

• Internet access
• a Product Key

Installing the license server on the new server

• Start License Server Setupon the new server.
• Click Install.
• Start the license server by starting the License Settingsprogram. Go to the License activationarea, enter your Product Key and click Activate license.
• If you have more licenses for the license server, enter the respective Product Keys and activate the licenses.
• Afterwards, start CodeMeter Control Center.
  To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen, enter Codemeter and press ENTER. A dialog box opens. Click WebAdmin at bottom right.
  
  Or Enter Localhost:22350in the address bar of your browser.

• Select Settings -> Server -> Access serverin the Network serverarea and click Activate.
• Click Apply.

Configuring the clients

The license server license will be detected automatically on the network; the clients display the license(s) provided by the new server.

Check the license selection in the license settings of the client:

Services application -> Utilities -> License settings -> License selection

Priority:
Select the check box in front of a license to select this license as a favorite. You can mark as many licenses as you want. Allplan will then prefer these licenses. Click to select one ore more licenses Allplan is not to use. If you do not select any license or if you have selected several favorites, Allplan will automatically use the first free license it finds.

Find license server automatically:
When you select this option, Allplan automatically detects a license server on the LAN. In some cases, such as VPN connections, Allplan may not be able to detect a server automatically. In this case, you can enter the server manually (see additional server name).
Note:Only the Windows administrator can change this option.

Additional server name:
If 'Find license server automatically' is not active or Allplan has not automatically found a license server, you can manually enter the name or the IP address of the server. If 'Find license server automatically' is active, you can enter an additional server. After having entered the server name, click Updateto see the licenses of the license server. Use semicolons to separate several server names.


Notes:

You can find detailed information on the license server in the License Settings help (F1 key).

Allplan communicates with the license server via TCP/IP. By default, communication is via Port 22350unless you change the port in CodeMeter WebAdmin.

If a firewall is active on your computer, you must enable port 22350 for TCP and UDP. If the firewall filters in an application-specific manner, you have to enable the CodeMeter.exe license server service. You can find this service in the %Program Files (x86)%\CodeMeter\Runtime\bin Windows folder. Define the CodeMeter.exe service as an exception in the firewall. Some anti-virus programs also include firewall functions. If you are not sure, contact the manufacturer of the anti-virus program.

Question:

What license issues do I need to consider when upgrading from Allplan 2021/2022/2023 to Allplan 2024?

Answer:

Installation options during Setups

Upgrade - program update with transfer of all project data, office and user settings.
The existing Allplan installation is upgraded to version 2024. If several Allplan versions are installed, only the latest version will be suggested for upgrade.  Projects, office and user settings are automatically transferred from 2021/2022/2023 to Allplan 2024. Allplan 2021/2022/2023 is then no longer available.

New installation without transfer of project data, office and user settings:
Existing Allplan installations remain unchanged. Office and user settings are not transferred to version 2024. You can import projects after installation using the following Allplan function:
New project, open-> Import projects.

New installation with transfer of office and user settings:
Existing Allplan installations remain unchanged. Office and user settings are automatically transferred from 2021/2022/2023 to version 2024. In the case of multiple installed Allplan versions, only the most current version is suggested for transfer. If you have installed with a central file store, make sure that you create a folder with a suitable share on your central file store (server) beforehand. This folder can then be selected as the "central file storage folder" during setup. You can import projects after installation with the following Allplan function:
Project new, open-> Import projects.



Depending on the licensing system you use, you need to consider different points.

There is no license request when installing Allplan 2024. Therefore, make sure in advance that your licenses are also suitable for this version, e.g. by purchase or a valid service contract.


1. Upgrade Allplan 2024 – stand-alone workstation

Your license for Allplan 2024 will be updated after installation, when you start Allplan 2024 for the first time. Start Allplan 2024 and you will be prompted to update the license. Select "Update now" here. The license is updated online. You can then start Allplan 2024 directly or close the license window.

Note: To install Allplan 2024 on a new computer, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Transferring license to a new computer.

You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license

2. Upgrading Allplan 2024 with a license server

Start by updating your license(s) at the license server. After this, upgrade the clients. To do this, start the License Settings program on the server. Click License Activation on the left, and then click the license you want to update. Click Update License.
After the license(s) update, you can perform the Allplan upgrade installation on the client computers.

NOTE: Check the version of your installed license server on the server. Starting with the license server version 2016-1-4, the detailed version status (Build-ID) is displayed directly in the lower left corner of the License Settings program.
At least version 1.1196.xxx.xxx should be displayed here. If an older Build ID is displayed, then you still have an older license server in use. In any case, please update your license server. Download the software for the license server from the Allplan Connect service portal. Detailed instructions can be found at connect.allplan.com/license under the menu item Information on installation and Licensing' and the instructions 'Updating license server and licenses'.


Note: You can update the licenses only at a license server you have already installed. If you want to switch to Allplan 2024 and move the license server to a new server, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Moving license server to a new server.

You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license