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This FAQ is valid from 24.04.2023, from then on a new Allplan Exchange Online Service will be available to you.

Hello,
 

as announced in September 2022 we have revised and modernized the current Allplan Exchange Online service.
Now it's time to "move". In this email we explain what this means for you.

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The switch to the new Allplan Exchange Online service will take place all day on Monday, 24rd of April 2023.

The web address of Allplan Exchange remains unchanged: https://exchange.allplan.com

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IMPORTANT information:

• The existing Allplan Exchange Online service will be stopped on the day of the transition (no read access), your plan and project data, as well as all verified user data, will be migrated by us to the new Allplan Exchange Online service.
• Use of the new Allplan Exchange Online service will only be possible in conjunction with Allplan version 2023.
• We will send you a reminder email one week before the transition day so that you can make backups if necessary and plan the upgrade to Allplan version 2023.
• Older Allplan versions will no longer have a connection to the new Allplan Exchange Online service after the switch.
• After the transition, your Exchange account will have the same password as all our Allplan online services (e.g. Connect, Bimplus, Learn Now, etc. ).

What do you need to do actively?

• Please perform an Allplan upgrade to Allplan 2023 after the transition date.
• In the upgrade setup, please use the option " The program will be updated; all project data,
  office settings, and user settings will be transferred".
  This is the only way we can ensure the continuous history of your online planning data.

Further information:

• The product name "Allplan Exchange" will remain.
• For data protection reasons, we will only transfer the minimum amount of personal data to the new Allplan Exchange Online service.
• Only the data entered online will be considered during the transition.
• The Exchange offline function is not affected by this changeover.
• Only confirmed user accounts will be transferred to the new system.
• E-mails sent from the old Allplan Exchange Online service and the download links they contain will no longer work after the transition. Instead, the new Allplan Exchange Online service has the Inbox, which contains an overview of all delivered plan data.
• Even after the transition, the familiar workflows from the old Allplan Exchange Online service remain in place.
• The desktop Chrome browser is the preferred browser for an optimized experience using the new Allplan Exchange at this time, but the application is available through other browsers and on mobile devices (but not optimized just yet)

What you can do:

• You can manually back up your online data and plan distribution lists before the transition. (FAQ)
• Have you forgotten your password? You can assign your password again here. (FAQ)
• Get started quickly with the new Allplan Exchange Online service. (FAQ)

If you have any further questions, please contact support.de (please no spam) @ (please no spam) allplan.com

This transition is necessary to keep our systems up to date, secure and stable.

We apologize for any inconvenience during this time and thank you for your patience and understanding while we perform this necessary work.

Best regards,

Your Allplan Exchange Team