Question:

I have several licenses, but I want to use a specific license to start Allplan. How can I do this?



Answer:

Open the license settings on the client:

Services application -> Utilities -> License settings -> License selection

You can see all the licenses that are available on the network. You can control license selection as follows:


Select the check box in front of a license to select this license as a favourite. You can mark as many licenses as you want. Allplan will then prefer these licenses. Click to select one or more licenses Allplan is not to use.

Make settings as you need.

If you do not select any license or if you have selected several favourites, Allplan will automatically use the first free license it finds.


Note:

Check which licenses are available.
Available column:
This column shows how many licenses are still available. For example, 3/5 indicates that 3 out of 5 licenses are still available. Click the dropdown arrow to see a list of users currently working with a license.

Please do not send us unsolicited data (e.g. via WeTransfer).
If necessary, we will be happy to provide you with storage space on our Precast Cloud upon request and then send you an upload link that you can use to upload the data.

For security reasons, we cannot open data from online services. In addition, we do not want your files to be stored on possibly unreliable servers abroad.

Question:

My computer does not have Internet access, but I would like to activate the license with the Product Key. What can I do?


Information:

The easiest way to activate and return Allplan licenses is to do this online. In other words, the computer has Internet access. However, you can also activate Allplan on a computer without Internet access (offline licensing). Offline licensing is particularly useful if some Allplan computers in your office do not have Internet access and do not use a license server either.

If the computer without Internet access and the computer with Internet access are neither close to each other (for example, the computer in the office hasInternet access, but the computer at home does not haveInternet access) nor connected with each other (for example, using LAN), offline activation is not very suitable, as you have to access both the computer with Internet access and the computer without Internet access.

Requirements for activating a license offline:

• You have a valid Product Key.
• You have installed Allplan on the computer without Internet access (for example, as a viewer).
• You have another computer with Internet access.

Important: Activating a license offline involves two steps. In addition, you need to upload a receipt file so that you can return the license offline later.

There are the following basic steps:

• Creating and uploading the license request file
• Downloading and importing the license update file
• Creating and uploading the receipt file

The online computer uses the following web page:
http://lc.codemeter.com/59885/depot_151/index.phphttp://lc.codemeter.com/59885/depot/index.php


Note:

As both the license file and the receipt file are saved with the name of the container number by default, it may happen that you mix up these two files. Therefore we strongly recommend that you use meaningful names for the files. For example, the name could include the name of the computer and the Product Key or the words “license” and “receipt”.
This is particularly important if you want to activate several computers offline.


Answer:

A: Activating licenses offline

To activate licenses, use CodeMeter Control Center.

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.

You can find the container numbers in the ‘License’ area.
If you have a stand-alone license, the name of this container is Allplan GmbH and its number is 327XXXXXXX.

Select this container and click Activatelicense on the right. Select
Create license request. Create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.
Go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Activate license.

You can see your license and all available updates, which should be selected. Click Offline License Transferat the bottom on the right.

You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload license request now. This creates your license, which you can download by clicking Download license update file now. Install this license on your computer.

To do this, go to CodeMeter Control Center and click File-> Importlicense.


You can see the activated license in the Services application -> Utilities -> License settingsand you can now use this license for Allplan.


Finally, upload the receipt file.
To do this, open CodeMeter Control Centeragain and select the new Allplan GmbH license with the number 128-XXXXXXX.

Then click License update -> Next -> Create receipt.
Create the receipt file for this container.
Upload this receipt file using the web page.

Take this file to the computer that is online. Click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.




B: Returning licenses offline

You can return licenses in the same way:
Start CodeMeter Control Center and select the container with the license (Allplan GmbH with the number 128-XXXXXXX). Then click License update -> Next -> Create license request.
Here, too, create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.
Here, too, go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Move license.
Click Offline License Transferat the bottom on the right.
You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload request now.
Then click Download license update file now. Download the file and import it. To do this, go to CodeMeter Control Centerand click File -> Importlicense.

Then create a receipt by clicking License update -> Next -> Create receipt.
Upload this receipt file using the web page.
To do this, click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.

The license is now available again and can be used on another computer.

Information:

This document provides further information on installing Allplan 2019.

Backing up and archiving data:

We strongly recommend that you back up and archive all your data before you upgrade to Allplan 2019.


How to install


You can find detailed instructions on how to install Allplan 2019 in the following places:

- After you have downloaded and unzipped Allplan 2019, you can find the ‘install.chm’ file in the following folder: C:\Users\Public\Documents\Allplan 2019\HelpFiles\English.

- Use the following link:
https://webdrive.allplan.com/s/4LrjrymoxESzC6p and open the General\Installation help\2019 folder.


Please read these instructions before you install Allplan 2019.

System requirements for Allplan 2019

https://connect.allplan.com/en/faqid/20180608093815.html

How to handle licenses when upgrading to Allplan 2019

https://connect.allplan.com/en/faqid/20180608092654.html



Some notes on installing Allplan 2019

If you want to switch from Allplan 2016/2017/2018 to Allplan 2019, you can choose between three installation options. We recommend using the second option: first-time installation and copy data from Allplan 2016/2017/2018.

1. First-time installation

This option installs Allplan 2019 to a new folder without affecting any other Allplan installation (2018 or earlier). Setup does not transfer any data or settings to the new installation.

If you want to transfer data later, you have the following options:

You can uninstall Allplan 2019 and then upgrade from Allplan 2016/2017/2018.
You can integrate the data manually (requires administrative knowledge).

2. First-time installation and copy data from version

This option installs Allplan 2019 to a new folder without affecting any other Allplan installation (2018 or earlier). You can configure Setup to automatically copy the office standard (\std), projects (\prj) and user data (\usr) from Allplan 2016/2017/2018 to the new installations folder.
This duplicates the data: You can use all projects, defaults and resources both in Allplan 2018 and in Allplan 2016/2017/2016. This way, you can test the new version without losing your 'old' Allplan version.
Bear in mind, though, that you should not mix data from different versions. Merging data later involves considerable time and effort.

2a. Continue with first-time installation and copy data from version

This option is available when you have already used the second installation option to install <Product_Version> to a computer that accesses the same data server. As a result, the data are already available.

3. Upgrade and transfer data from Allplan 2016/2017/2018

This option installs Allplan 2019 to an existing folder, converting Allplan 2016/2017/2018 to Allplan 2019 and transferring all important settings. Afterwards, you can no longer work with Allplan 2016/2017/2018.
This does nor affect earlier Allplan versions (Allplan 2015 or earlier).


Installing on a network:

• If you work in a network environment (one common central file storage folder), you must upgrade all workstations to Allplan 2019. Beforeyou start installing, make sure that all workstations can be upgraded. For technical reasons, it is not possible to mix installations of different major releases. Any related problems area not covered by service contracts.

• During the upgrade, Allplan 2016/2017/2018 must not be running on any workstation.

• When installing with Workgroup Manager, make sure all workstations are checked in before you start upgrading.

Converting the data:

Data from earlier Allplan versions need to be converted to version 2019. Allplan 2019 automatically converts the data of a project you open. Click here for instructions on how to convert all projects in a single operation:

https://connect.allplan.com/en/faqid/20090408124904.html


IBD 2019

Click here for instructions on how to get your activation codes for Allplan IBD:

https://connect.allplan.com/en/faqid/20110912113530.html

Question:

What can I do if Allplan does not start?


Answer:


Work through the following steps:

Step 1 - run as administrator
Start Allplan with the ‘Run as administrator’ option.
To do this, right-click the Allplan icon and click ‘Run as administrator’.
If Allplan does not start, go to step 2.

Step 2 - cleanup
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanup -> OK
If Allplan does not start, go to step 3.

Step 3 - cleanstd
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanstd: reset CAD defaults -> OK -> OK -> Yes -> OK
If Allplan does not start, restore the settings:
Services application -> Service -> Hotline Tools -> laststd: restore the last settings -> OK -> OK -> Yes -> OK
Go to step 4.

Step 4 - cleanreg
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanreg: reset CAD registry settings -> OK -> OK -> Yes -> OK
If Allplan does not start, restore the registry settings:
Services application -> Service -> Hotline Tools -> lastreg:restore most recent CAD registry settings -> OK -> OK -> Yes -> OK
Go to step 5.

Step 5 (Allplan 2016 and later)
Restart the Wibu service:
Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.

If Allplan does not start, go to step 6.

Step 6 (Allplan 2016 and later)
Go to the Wibu website and install CodeMeter User Runtime Version for Windows (64-bit version).
You can find the installation program at https://www.wibu.com/de/anwendersoftware.htmlor on the Nemetschek FTP server ftp://nemhotline:ha37jvg8f@ftp.nemetschek.deat download/General/Wibu/CodemeterRuntime.exe

Start the ‘CodeMeterRuntime.exe’ file.
To do this, right-click this file and select
‘Run as administrator’.
Confirm all messages displayed and the defaults by clicking ‘Next’.
CodeMeter Control Center will be installed afterwards.
If Allplan does not start, go to step 7.

Step 7 - contact Technical Support
Send the following information by email to support.de@allplan.com:

1. An exact description of the last step before the error or crash occurred.
2. The error message itself (as a screenshot). To find out how to take a screenshot, look at
   https://connect.allplan.com/en/faqid/0001cb36.html
3. A support request (Hotinfo) with question 01. To find out how to create a support request, look at
   https://connect.allplan.com/en/faqid/20140528094911.html
4. The 'Allplan.out' log file. To find out how to create a support request, look at
   https://connect.allplan.com/en/faqid/0001a27a.html
5. Allplan 2016 and later -> a screenshot of the Wibu Control Center. To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.
   

We will contact you.

Question:

How can I change the cache path for Allplan Share?

Note:

You do this at your own risk.
We strongly recommend that you clarify all issues in advance.
Always copy a file before you change it.
Before you change registry entries, back up the registry key that you want to modify. To do this, export the key by selecting File - Export in the Registry Editor.

Answer:

Allplan Share temporarily saves the project data in the path of the local file storage, which you defined when you installed Allplan.
You can see the path of the local file storage folder in the Services application.
If this folder is centrally on a server for all Allplan workstations:
To avoid replication conflicts that might occur when several users work on the same project data, you must change the path settings for each user so that this folder is locally on the user’s computer running Allplan.

Before you start, close Allplan, making sure that you do not lose any data.

1. Go to a local drive (C or D) of the computer running Allplan and create the new "Local data” folder with the "Allplan” subfolder (for example, C:\Local data\Allplan).
2. Start the Windows Registry Editor as the administrator (start - run - regedit).
3. Go to the left column of Registry Editor and open the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Nemetschek\Allplan\2018.0\InstallRoot. If Allplan 2019 or a newer Allplan version is installed, “2019.0“ or the newer version replaces “2018.0” in the path.
4. Go to the right column of Registry Editor and double-click theLocalDataDrivekey. Specify the drive that you selected for local file storage (for example, C:). Then click OK to confirm the change. This applies the change.
5. Then, go to the right column of Registry Editor again and double-click theLocalDataPathkey. Specify the path that you defined for local file storage (for example,\Local Data\Allplan). Then click OK to confirm the change. This applies the change. The result should look like this:
   
6. Close the Registry Editor. Allplan now uses the new path for the cache of Allplan Share.
7. Start Allplan and select the Allplan Share project to load the necessary project data into the new cache.

Information:

This document provides additional information on installing Allplan 2021.

Data backup/archiving:

We strongly recommend that you perform a complete data backup and archive this data before you upgrade to Allplan 2021!


Installation Instructions:


Detailed installation instructions can be found in the following places:

- If you have downloaded and unpacked Allplan 2021, you will find the file install.chm in the folder C:\Users\Public\Documents\Allplan 2021\HelpFiles\English


Please read these before installing Allplan 2021.

System requirements Allplan 2021

https://connect.allplan.com/de/faqid/20200930085615.html

Licenses when upgrading to Allplan 2021

https://connect.allplan.com/en/faqid/20200821110044.html


Extract from the installation instructions (see above)

If you want to switch from Allplan 2018/2019/2020 to Allplan 2021, you have three basic installation options.

1. New installation

Allplan 2021 is installed in a new folder. Any existing installations of Allplan (2020 or older) are not affected. No data and settings are transferred to the new installation.

The following options are available for transferring data later:

Uninstall Allplan 2021 and then upgrade Allplan 2018/2019/2020.
Integrating the data by hand (administrator knowledge required).

2. New installation with data copy from version

Allplan 2021 is installed in a new folder. Any existing installations of Allplan (2020 or older) are not affected. The office standard (\std), projects (\prj) and user data (\usr) can be automatically copied from an existing version 2018/2019/2020 to the new installation folder.
In this way, you can create a duplicate dataset if necessary: all projects, standards and resources can be used in both Allplan 2021 and 2018/2019/2020. This allows you to test the transition to the new version in real life, while the existing Allplan installation remains fully functional.
Note, however, that this method of working should avoid parallel processing of data in both installations, as the subsequent merging is time-consuming.

2a. Continuation of new installation with data copy from version

This option is available if a new installation with data copy has already been performed on another computer accessing the same data server and therefore the data has already been transferred.

3. Upgrade with data transfer from version 2018/2019/2020

Allplan 2021 is installed in an existing folder. The existing installation of Allplan 2018/2019/2020 is converted to Allplan 2021 and all important settings are transferred (see also Limitations for Data Transfer). Allplan 2018/2019/2020 is then no longer available.
Any existing installations older than Allplan 2018 are not affected.


Network Installations:

For network installations (shared 'central file storage folder'), only one main release version can be used - all workstations must be brought to Allplan 2021. Before starting the installation, make sure that all workstations have upgrade authorization. A mixed installation of different main versions is not technically approved. Complications that may arise are not covered by the maintenance contracts.

During the upgrade, no workstation may be running any version 2020, 2019 or 2018.

In case of an installation with Workgroupmanager all workstations must be checked in during the upgrade.




Data Conversion:

Data from older Allplan versions must be converted to version 2021. This happens automatically for projects opened in Allplan 2021. For instructions on how to convert all projects at once, click here:

https://connect.allplan.com/de/faqid/20090408124904.html

Question:

What might cause Allplan not to function correctly in a Microsoft remote desktop environment?
And what can I do to solve these problems?



Answer:

Running graphic-intensive software in a Microsoft remote desktop environment might be restricted because GPU rendering is turned off for Microsoft remote desktop by default. You can solve problems by configuring the Windows local group policy on the host so that GPU rendering is turned on during a remote desktop session.

Important notes:

• It is the IT service provider or office administrator who is responsible for configuring the Windows local group policy. This is not part of the support services provided by Allplan’s technical support.
• In this context, Allplan’s technical support does not assume any responsibility for possible problems you might have with your computer.
  
  

To configure the local group policy, do the following:
Start the local group policy editor in Windows: Start -> Run -> gpedit.msc

Local group policy editor starts.

Select the path in the area on the left: Local computer policy -> Computer configuration -> Administrative templates -> Windows components -> Remote desktop services -> Remote desktop sessions host -> Remote session environment -> RemoteFX for Windows Server 2008 R2.

Turn on the following settings in the area on the right:

1) “Configure RemoteFX“

2) “Optimize visual experience when using RemoteFX”

3) “Optimize visual experience for remote desktop service sessions”

Do not change the other predefined parameters in the dialog boxes.

Select the path in the area on the left: Local computer policy -> Computer configuration -> Administrative templates -> Windows components -> Remote desktop services -> Remote desktop sessions host -> Remote session environment.

(This is the folder superior to the one selected beforehand.)

Turn on the following settings in the area on the right:

1) “Use hardware graphics adapters for all remote desktop services sessions”

2) “Configure compression for RemoteFX data”

Do not change the other predefined parameters in the dialog boxes.

Restart the host to apply the new local group policy settings. Afterward, you can use the GPU of the host.

Question:

When I try to upgrade Allplan, the installation stops after some time and the “Bad configuration” message appears:


What causes this problem and how can I solve it?



Note:

The following procedure is at your own risk.
We strongly recommend that you clarify all issues in advance.
Before you change registry entries, always copy the registry keys by exporting them in the Registry Editor. To do this, right-click the key that you want to export, for example, InstallRoot and select Export.



Answer:

This problem is caused by an incorrect entry for the central file storage of Allplan in the Windows Registry.
You can find the central file storage of Allplan in the following path of the Windows Registry:
HKLM\Software\Nemetschek\Allplan\20xx.0\Installroot - in the "NetDrive" and "NetPath" key values.

In this example, you can find the central file storage of Allplan in the following UNC path: "\\C-C6615S2\Data\Allplan\Allplan 2021"
The name of the shared server folder for the central file storage of Allplan is ..\Data.

The complete UNC path for the central file storage of Allplan is stored in the “NetDrive” key.

When installing Allplan, Setup creates the STD, PRJ folders (plus the NET, USR folders for Workgroup Manager) in the folder under the shared ...Allplan\Allplan 2021 folder (see illustration 1).

Illustration 1)




For example, the following configurations

Illustration 2)

NetPath is empty




or

Illustration 3)

NetDrive contains not only the shared folder but also a subfolder in the shared folder




cause the problem when you upgrade Allplan.

To solve this problem, you need to adjust the entries in the Windows Registry before you start upgrading Allplan.


Note:

You can check the paths entered in the Windows Registry as follows: Open the Services application and select Service - File Explorer - My own CAD projects (PRJ). In the case of Workgroup Manager, select Common CAD projects (PRJ).
Afterward, File Explorer should open, and you should see the relevant folders.
If, however, File Explorer opens the “My Documents” folder under Windows, this indicates that the paths entered in the Windows Registry are not correct.

What is NemSLock?
Until Version 2005, Allplan had been protected by hardlocks available for the parallel and USB ports. NemSLock, a hardlock-free software protection system, was launched with Allplan 2006. With NemSLock, you no longer need any hardlocks as these tasks are taken on by the computer.
NemSLock is available as a standalone version (NemSLock LicenseManager) and as a server version (NemSLock Server).

What are the advantages of softlock over hardlock as a software protection system?
NemSLock offers a number of advantages:
- Hardlocks are no longer required; i.e. USB ports are not occupied.
- Any problems that might occur in conjunction with NemSLock can be handled more quickly.
- Additional seats and modules can be licensed promptly. No posting required.
- Improved protection against theft

What are the main differences to the hardlock-based protection system?

Can I also change over to NemSLock when I am already using a hardlock?
Yes, you can. This service is even free of charge. As with new customers, you will be given a license for temporary use. You will receive the final license as soon as you return the hardlock to Nemetschek. Hardlocks can be returned free of charge using a comfortable return package provided by Nemetschek.

In which case is NemSLock installed?
NemSLock LicenseManager is automatically installed when a NemSLock license file (ending in .nslock) is used for Allplan Setup. If you have been using a hardlock until now, you need to run Setup (update) again using the .nslock license file.

What are the differences between trial licenses, temporary licenses and final licenses?
Trial licenses are impersonal licenses that can be used to for test and experiment with the program. These licenses are valid for 30 days. For customers it is impossible to register with a trial license. Therefore a temporary or a final license has to be installed.
Temporary licenses are personal, unregistered licenses that come with the program and include the scope of modules you have purchased. This license is also valid for 30 days only. To use the protected program for an unlimited period, you need to register the license by generating a license request with the License Manager.
You receive a final license in response to the license request you have sent to Nemetschek. The license has to be installed on the computer where the license requested was created before. It removes the time limit of temporary licenses.

Allplan comes with a personal license for temporary use including the scope of modules ordered. This license, which is valid for 30 days, can be installed on any computer. However, this license only runs for a full 30 day period when you have not already installed a trial license. In this case, you can only work for the remaining period of validity of the trial license.
You can also register the license after this period of 30 days.

Which license on the disk is to be used for which seat?
The name of the license includes the seat number (s#): “customer#_s#_psd.nslock "

Can I install with a license that is registered for a different computer?
In Version 2009 and higher, you can install with a license that is registered for a different computer. However, this license behaves as if it was a trial license. In other words, you cannot use it to generate a registration request and it will expire after 30 days.

Can I install the license for temporary use again after the 30 days have expired?
No, you can’t. A license for temporary cannot be installed again on the same computer.

What about trial licenses (demo licenses)?
Trial licenses are available. The Allplan DVD includes trial licenses that are valid for 30 days.

What information is required to register?
You need to enter the Client ID (customer number) and the associated CD Key (customer delivery key) at the LicenseManager. In addition, you need to provide Nemetschek with your user data so that we can contact you if problems arise. It is essential that you enter your email address correctly as you get the final licenses by email.
To edit the Client ID or the CD Key administrator privileges are required. If you do not have administrator privileges, the Client ID and CD Key boxes are locked and you can see the Change Client ID and CD Key button in the dialog box.

How can I register licenses for seats?
You need to generate a license request by clicking the relevant button in the license manager. A wizard guides you through the registration steps. Make sure that you enter your customer data, CD Key and Client ID correctly (To edit the Client ID or the CD Key administrator privileges are required; please read the previous paragraph). This process creates a registration file, which needs to be sent to register@nemetschek.de. The registration file contains all the data required for creating a computer-specific (registered) license.

How long does a registration process take?
When all the data is entered correctly, you will usually get your final license in a couple of minutes after you have sent the license request.

What can I do when I do not get the final license after sending a license request.
First check the contact details (the email address, in particular) you have entered in the license request. If necessary, fix the errors and generate another license request. Then send the license request again to register@nemetschek.de. If the email address you entered is correct, you will always get a confirmation.
The e-mail with your final license may be stuck in the spam filter of your e-mail account. Please check this.

Can NemSLock be used to transfer licenses to other computers (as with hardlocks that are simply connected to another computer)?
Yes, you can use the “Transfer license temporarily” tool in the License Manager to transfer licenses in online or offline mode to a different computer. However, you can only transfer all licenses that are installed on your computer. It is not possible to transfer single licenses.

Can a license be returned prior to expiration?
The file can be returned from the import computer prior to expiration in the transfer wizard.

Question:

How can I set up a computer where I can archive projects I do not need regularly?



Answer:

If you work with Workgroup Manager, you can add computers to the workgroup (Services application -> Workgroup Manager -> Administer projects and computers).

Initial situation:
You have set up a workgroup environment
and a computer you want to use as the archive. You do not need to install Allplan on this computer.

Preparation:
Create a new folder (..\Archive) on the archive computer. Share this new folder.
Create a subfolder (..\Allplan) in this new folder. Then create two more subfolders (..\PRJ and ..\USR) in the ..\Allplan subfolder.

Adding the archive folder to the workgroup:
Open the Services application and select
Workgroup Manager -> Administer projects and computers.
In the 'Remote projects' column on the left, right-click in the empty white space. The shortcut menu opens. Select
Add any computer to Allplan Workgroup
Find the archive computer in the list. Select the 'Archive' folder you just created and shared as well as the 'Allplan' subfolder.

Archiving:
Move the projects you want to archive to the archive computer. You can use drag-and-drop operations or 'Cut' and 'Paste' on the shortcut menu.



Summary:

• Using the admin tools, you can move projects to the archive computer.
• You do not need to back up the archive folder every day, as you do not edit the projects.
• It is not necessary that the computer is up and running.
• Switch on the archive computer before you upgrade. When you convert the project data of all projects, Allplan includes archived projects, making sure all projects are up-to-date.
• You can now use the project filter in Allplan to access the archive computer. To do this, open the File menu -> New Project, Open Project. Open the project filter and add all the computers of which you want to see the projects to the filter conditions.

Note:

You cannot create the archive folder on the server with the Allplan data, as you can add only one shared folder per computer.

Question:

How can I install additional Allplan workstations on an existing network (with or without Workgroup Manager)?



Answer:

Before you install the additional workstations, find out the path to the central file storage folder on a computer where Allplan has already been installed. Open the Services application on this computer. The Services application window shows the path to the central file storage folder.

Enter this path when Setup prompts you to specify the central file storage folder.
Select "Minimum" for the Setup type.



Notes:

• Make sure the version you are installing is the same as the one installed on the other workstations.
• In addition, make sure all workstations are running either with Workgroup Manager or without Workgroup Manager. To find out whether Workgroup Manager is installed or not, open the Services application and check the menus: if you can see the Workgroup Manager menu, Workgroup Manager is installed.
• Installing additional workstations does not affect the data (projects, ...) in the central file storage folder.
• If you add new users to a new Allplan workstation, do not forget to add them to the Workgroup Manager, too.
• Version 2014 and earlier: if one of the computers also serves as the Allplan server, you cannot use the approach described above to find out the path to the central file storage folder.
  In this case, you will see the path to a local folder instead of the central file storage folder.
  Use a different computer to find out the path to the central file storage folder.

Task:

You have installed Allplan on several local workstations. Now you want to change the installation so that you can access a common network drive.



Note:

Before you switch to a network installation, it is essential that you back up all the data of all the workstations.
We strongly recommend that you take advantage of the expertise of Nemetschek’s technical support staff. We are happy to help you!



Solution:

The following description shows how to change several workstations where Allplan is installed locally and the project data is also stored locally on each computer to workstations with a common network drive without Workgroup Manager.

1st - getting ready
Choose one of the workstations where you will install all the projects and the office standard (hereinafter referred to as the main workstation).
First, move all the projects to the main workstation.

1.a: copying resources into projects
To make sure that the projects in your office have a uniform appearance, change the path settings for the projects' resources to 'Project'.
Make the following setting for each project:
Allplan -> File menu -> ProjectPilot - Admin -> select the individual projects one after the other -> right mouse button -> Properties -> Settings tab
Set the path settings for 'Pen and line definitions', 'Fonts', 'Patterns, hatching styles, area styles', 'Bar and mesh cross-section catalogs', 'Layer structures, line styles, drawing types' and 'Attributes proposed' from 'Office' to 'Project', if necessary.
The corresponding elements are copied from the office standard directly to the project. This ensures that the project settings stay the same even when you copy the project to the new server with the new office standard.

1.b: same folder name as project name
Open the 'General' tab and select the 'Same folder name as project name' setting if you want to proceed as described in 2b.

1.c: pen color ("Color stands for pen")
The pen color for the "Color stands for pen" setting is a user-specific setting that is not saved in the project but in the user folder (...\Usr).

2.a: backing up projects of the individual workstations and importing them to the main workstation (recommended method):
Back up the individual projects. To do this, open the Services application and select Data Backup -> Create -> Entire folders -> Projects.
You can back up several projects in a single operation.
Before you start, specify the backup folder on the network or on the local hard disk: Services application -> Configuration -> Backup path ->Browse for Folder.

The next step is to import the saved projects to the main workstation.To do this, open theServices application -> Data Backup -> Import -> Projects Before you import the individual projects, you can create new Allplan projects at the main computer. As an alternative, you can also create a new project during the import.

2.b: backing up projects of the individual workstations and importing them to the main workstation (special approach):
This approach should only be used with good reason for exceptional cases as it requires in-depth knowledge of Windows.
With this method, Windows Explorer is used to import the projects to the main workstation.
If some project names exist twice, you need to rename these projects before you back them up.

You can then rename the existing 'project.dat' file in the Prj folder of the main workstation.
Next, select the Services application -> Service -> Hotline Tools -> reorg -> Restore project management file.
The system creates a new project administration file (project.dat), which should list all projects with names.

Now the main workstation contains the latest version of all the projects of the office.

3rd - merging project defaults
Open ProjectPilot at the individual workstations and copy the elements you want to transfer (symbols, smart symbols, lists, schedules, and so on) to the external path. Of course, you can set the external path to a common network folder that can be accessed by all workstations.
Next, open ProjectPilot at the main workstation and copy the contents of the external path to the office standard.

4th - data backup

• Back up the projects, office standard and user settings at the main workstation:
  You can also copy the ..\prj (projects), ..\std (office standard) and ..\usr (user folder) paths to a backup folder (Nemsic, for example) on the hard disk.
• In addition, you need to back up the ..\usr\local folder at every stand-alone computer.
• Export the user interface setting of each user to a file: Allplan -> Tools - > Customize .... -> Export...

5th - uninstalling
Remove Allplan from all workstations.

6th - reinstalling
Before you install the same version again, create and share a folder (Nemdata, for example) on the future data server. Create a subfolder - Allplan - in this folder.

The next step is to reinstall the same version on all the workstations.

Specify the following installation paths:
Program folder:
local (C:\Programs\Nemetschek\Allplan, for example)
Central file storage folder:
Browse -> Network...
Find the sharedNemdata folder and select the Allplan folder.

After this, start installing.

7th - testing the start and restoring the backup
After the installation (check whether Allplan starts), copy the ..\prj and ..\std folders you backed up from the main workstation to the new ...\Nemdata\Allplan server folder.

Next, use Windows Explorer to copy the contents of the former user folder (…\usr\local) of the stand-alone workstation to the new user folder of the computer you just installed.

8th - updating the project administration file
Go to the project.datfile in the ...\Nemdata\Allplan\Prjfolder and rename itproject.alt.After this, do the following:
Services application -> Service -> Hotline Tools -> reorg -> Restore project management file.

9th - summary
Now all the workstations access a common network drive with the same project pool and office standard.
With this type of installation, only one user can access a project at any one time. If several users are to work on a project at the same time, you need to install Workgroup Manager.

Question:

How can I install a hotfix?


Answer:

Allplan automatically downloads hotfixes and installs them the next time you start Allplan.
To define settings in Allplan, open the ? menu and select Update Allplan.

Click the Find now button to find updates and install them the next time you start Allplan.


Notes:

1. Downloading hotfixes manually

You can also download hotfixes manually.
Open our homepage
(http://www.connect.allplan.com) and select
Downloads.

The current hotfix and previous hotfixes are available for download.
Before you can download data, you must log in to Allplan Connect


2. Installing hotfixes downloaded manually

You can install the hotfixes downloaded by double-clicking the file. Make sure both Allplan and the Services application are closed.
Hotfixes are installed one after the other in the correct order. In other words, you must download and install Hotfix 2014-1-1 before you can install Hotfix 2014-1-2.


3. Working with Workgroup Manager

If you work with Workgroup Manager and another user has already downloaded the hotfix, you can see the following message:

There are currently no updates available.

In tis case, the hotfix is in the Downloadfolder on the server. In Allplan select ?-> Update Allplan. Choose one of the following options to install the hotfix the next time you start Allplan:

• Install updates automatically-> the next time you start Allplan, the program will install the hotfix without asking you again.

• Download updates, install manually (recommended)-> the next time you start Allplan, a dialog box opens and you can decide whether you want to install the hotfix.

The default setting is
'Download updates, install manually (recommended)'.

Question:
I purchased a new license and received a Product Key for Allplan. However, I work with an earlier Allplan version. How can I install and license Allplan 2015 or an earlier version despite the new license?


Answer:

Allplan 2016 introduced a new protection system. Since then licensing has been based on CodeMeter by Wibu Systems AG. You can no longer use Softlock (NemSLock) or hardlocks with Allplan. For running Allplan, you get a Product Key by email. Using this key, you can activate your license online.

This new license is not downward compatible. Consequently, you cannot use it for earlier Allplan versions.

For licensing earlier versions, you require the Client ID and CD Key. You can find this information in the delivery note or invoice. Instead of a temporary license, use the appropriate trial license to install Allplan 2015 or an earlier version. Then generate a registration request to license and activate the modules you purchased.

Note:
If you use a license server for which you purchased an additional license, please read the separate document or contact support.de@allplan.com. We will show you how to add the new license to the license server.

If you want to install Allplan 2015 or an earlier version, use a trial license to install the version you need.

Downloading Allplan:
Make sure the Allplan version you install is always up-to-date. In other words, it should include the latest hotfixes and service releases.
You can download the current Allplan version from Allplan Connect or the FTP server.
Allplan Connect:
https://connect.allplan.com/de/support/downloads.html


1. Install Allplan with a trial license
Install Allplan. In the 'Select License Information' dialog box, choose 'Trial license for temporary use' and select the license for 'Architecture' or 'Engineering'.

Important: If you work with Workgroup Manager, select 'Different trial license' -> 'Next'. Open the Workgroup folder for your country and select the appropriate license. Then follow the instructions and install Allplan. Make sure you enter the paths correctly.


2. Request a license registered for your computer
The trial license is valid for 30 days. It is not personalized.
Consequently, you have to enter your personal data manually when generating the registration request.
You can find the required Client ID and CD Key in the delivery note or invoice.

To generate a registration request, do the following:

Open the License Manager (Service application -> Utilities- > License -> License Manager).
Select the license entry for your seat and click 'Request license'. Please follow the instructions displayed on screen.

Note: Editing customer details requires administrator privileges. The system will issue an appropriate message. Close NemSLock License Manager and start the Services application again. To do this, click the Services desktop icon with the right mouse button and select 'Run as administrator' on the shortcut menu.


Enter the necessary details:
The Client IDhas eight zeros (00000000) and the CD Keyhas eight capital F's (FFFFFFFF).

For the Client ID, enter your customer number. You can find your customer number in the letteror delivery notethat came with Allplan.
For the CD Key, enter your CD Key, which you can also find in the letter or delivery note. Make sure you use small letters and capital letters accordingly.

Note:You can find the Client ID and CD Key at top left in the delivery note. The CD Keyusually consists of the numbers 0 to 9 and the capital letters A to F.


Fill out all the fields. Make sure you enter your email address correctly, because registered licenses and replies to status queries of license will be sent to the address you specify here.
Click Next >

For the seat, change the number 94 to the license you purchased, for example, 02, 03 or 04.
Specify how to send the registration file and click Next >.

Start email program ...
The program creates and saves the register.txt file before it opens your default email program. The program automatically attaches the registration file to the email and enters register (please no spam) @ (please no spam) nemetschek.defor the address.

Save the registration file ...
The program creates and saves the register.txt file before it opens the folder with the registration file in Windows Explorer. Now you can use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer with Internet access and so on.

In addition, you can see the data that were written to the registration file.

1. Click Finish.
   
2. Click Close to exit NemSLock License Manager.
   

You will receive a reply by email within a few minutes. This email provides information on the registration process and usually includes the registered license file.

Note: The registered license file is generated by an automated system. Consequently, any additional comments in incoming emails are not read.


3. Installing the license file
Shortly after we received the registration request, we will send you the final license file to the email address you specified in the registration request.
Install this license file as follows:

• Save the license file to any folder on the hard disk.
  If the license comes as a zip file, extract it.
• Next, install the license by double-clicking the license file ("customer#_seat.nslock").
  Confirm the dialog box.
• As an alternative, you can also use License Manager to install the license file (Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager).
  Click "Install - Install license" and then "Browse..." to select the license.
  Click "Finish" to complete the installation process.
• Your registered license is displayed in the License Manager. Clear the check box for the trial license (for example, seat 94 or 98). Make sure your registered license is the only license that is selected.

Information:

This document provides further information on installing Allplan 2017.

Backing up and archiving data:

We strongly recommend that you back up and archive all your data before you upgrade to Allplan 2017.


How to install:


You can find detailed instructions on how to install Allplan 2017 in the following places:

- After you have downloaded Allplan 2017, you can find the install.chm file in the Helpfiles\English folder.
- You can find the install.chm file on the Allplan 2017 DVD in the following folder: <DVD>:\programs\x64\Allplan\Helpfiles\English.

Please read these instructions before you install Allplan 2017.

• System requirements for Allplan 2017
  
  https://connect.allplan.com/en/faqid/20160420112118.html
  
• How to handle licenses when upgrading to Allplan 2017
  
  Allplan 2016 introduced a new protection system. Licensing is now based on CodeMeter by Wibu Systems AG. You can no longer use Softlock, NemSLock server or hardlock with Allplan 2016 and Allplan 2017.
  
  https://connect.allplan.com/en/faqid/20160510151917.html
  
  
  

Some notes on installing Allplan 2017

If you want to switch from Allplan 2014/2015/2016 to Allplan 2017, you can choose between three installation options. We recommend using the second option: first-time installation and copy data from Allplan 2014/2015/2016.

1. First-time installation

This option installs Allplan 2017 to a new folder without affecting any other Allplan installation (2016 or earlier). Setup does transfer neither data nor settings to the new installation.

If you want to transfer data later, you have the following options:

You can uninstall Allplan 2017 and then upgrade from Allplan 2014/2015/2016.
You can integrate the data manually (requires administrative knowledge).

2. First-time installation and copy data from Allplan 2014/2015/2016

This option installs Allplan 2017 to a new folder without affecting any other Allplan installation (2016 or earlier). You can configure the program to automatically copy the office standard (\std), projects (\prj) and user data (\usr) from Allplan 2014/2015/2016 to the new installations folder.
This duplicates the data: you can use all projects, defaults and resources both in Allplan 2016 and in Allplan 2014/2015/2016. This way, you can test the new version without losing your 'old' Allplan version.
Bear in mind, though, that you should not mix data from different versions, as merging data later involves considerable time and effort.

2a. Continue with first-time installation and copy data from version

This option is available when you have already installed <Product_Version> and copied the data to a different computer that accesses the same data server. As a result, the data have already been transferred.

3. Upgrade and transfer data from Allplan 2014/2015/2016

This option installs Allplan 2017 to an existing folder, converting Allplan 2014/2015/2016 to Allplan 2017 and transferring all important settings. Afterwards, you can no longer work with Allplan 2014/2015/2016.
This does nor affect earlier Allplan versions (Allplan 2013 or earlier).



Installing on a network:

• If you work in a network environment (one common central file storage folder), you must upgrade all workstations to Allplan 2017. Therefore, make sure you can upgrade all workstations (deadline for Serviceplus agreement: July 1, 2016) beforeyou start installing.
• During the upgrade, Allplan 2014/2015/2016 must not be running on any workstation.
• When installing with Workgroup Manager, make sure all workstations are checked in before you start upgrading.

Converting data:

• Data from earlier Allplan versions must be converted. Allplan 2017 automatically converts the data of a project you open. Click here for instructions on how to convert all projects in a single step:
  
  https://connect.allplan.com/en/faqid/20090408124904.html
  
  

IBD 2017

IBD 2017 is expected to be released with the Allplan 2017-0-1 Hotfix at the end of July 2016.
https://connect.allplan.com/en/faqid/20160707142752.html

Question:

Why is Allplan running so slow?


Answer:

Check the following points:

1. Current version
Make sure you work with the current Allplan version.

• Do the following or ask your system administrator to do this:
  Open Allplan and click the ‘?’ icon in the upper right-hand corner. Click ‘Update Allplan’.
  Select 'Find now'. If Allplan finds updates or hotfixes, download the installation packages.

• Deactivate the virus scanner while your are installing updates or hotfixes. This might require administrator privileges. Contact your system administrator if you have problems.
• Right-click the Allplan icon on the desktop. A shortcut menu opens.
  Select ‘Run as administrator’ and click ‘Yes’ to confirm the following message.
  As a result, Windows security settings do not block the installation.

2. System requirements:
Check the hardware and software required for your Allplan computer.

2.a)Download and run the system test.
Check the notes.
https://www.allplan.com/de/system/systemvoraussetzungen/

2.b)Check the Allplan system requirements:
https://www.allplan.com/de/system/systemvoraussetzungen/

2.c)You can find information about graphics cards at
https://connect.allplan.com/de/support/grafikkarten.html

2.d)You can find server operating systems you can use for the central file storage of Allplan at
https://connect.allplan.com/en/faqid/20140924094923.html


3. Hotline tools:
Start the Services application, open the ‘Service’ menu and select ‘Hotline Tools’. To save your settings, select the following tools.

- savestd: Saves user defaults.
- savereg: Saves CAD registry settings.

Start the Services application, open the ‘Service’ menu and select the following ‘Hotline Tools’:

- cleanup: Initializes the display.
- cleanstd: Resets CAD defaults.
- cleanreg: Resets CAD registry settings.

Check whether this has solved the problems.
If this is not so, restore the settings you just saved. To do this, start the Services application, open the ‘Service’ menu and select the following ‘Hotline Tools’:
- reststd: Restores saved user defaults.
- restreg: Restores CAD registry settings.


4. Color scheme selected in Allplan:
Start Allplan, open the ‘View’ menu, point to ‘Toolbars’ and select ‘Customize User Interface’. Open the ‘Customize’ tab and set ‘Color scheme and icon design’ to ‘Windows’.


5. Check the availability of all projects that are not online (if you use Workgroup Manager):
Start Allplan, open the ‘File’ menu and select ‘New Project, Open Project’. Deactivate ‘Check availability of all offline projects’.


6. Virus scanner
Check whether an anti-virus program is running in the background of the computer or server.
If so, reduce protection to "programs only".

Scanning "all files" can take a long time, considerably slowing down your computer when you switch between projects or exit the program.
You can exclude the Allplan installation folders from real-time scanning.When you start the Services application, you can see a list of the folders to be excluded.
You can find more information at
https://connect.allplan.com/en/faqid/20091126145752.html
Changes in the settings of the virus scanner only come into effect when you re-start the computer.


7. Aero desktop effects
Deactivate the Aero desktop effects of Windows.
To do this, open the Control Panel, select ‘Ease of Access’ and go to the ‘Make things on the screen easier to see’ area.
Select the ‘Turn off all unnecessary animations (when possible)’ option.


8. Name resolution on the network
If Allplan takes several minutes to start, name resolution on the network may not work.
To check this, do the following:
Right-click the Windows Start Button, select ‘Run’, type in ‘cmd’, click OK, type in ‘Nslookup’ and press ENTER.
Go to the line following the > character, type in the name of the Allplan data server and press ENTER.
The reply starts with the name and address of the server providing name resolution.
You can find the name and address of the Allplan data server in the second group.
If problems occur, contact your network administrator and ask him or her to configure name resolution correctly.


9. Speed of Allplan projects
Check whether some Allplan projects are slower than other Allplan projects.
Start with the empty project and check whether it is slow too.
After this, select any other Allplan project.

If it is only the current project that is slow, the problem may be caused by the data of the current project.
In this case, the data of this project must be analyzed in detail.
Contact technical support.


10. Network: checking out Allplan using Workgroup Manager
If you use Allplan with Workgroup Manager, you can check whether the problems are caused by the network. To do this, check out the workstation with the project in question and use the project on the local Allplan workstation.
You can find detailed information on checking out an Allplan workstation using Workgroup Manager in the
Services application. Open the ‘Help’ and select ‘Workgroup Manager’.

After you have checked out the workstation, Allplan no longer accesses the central file storage of the server.
If this has solved the problems, they are caused by the network. In this case, the network must be checked in detail.
Contact your network administrator and ask him or her to do this.

If the project is still slow, the problem may be caused by the data of the current project.
In this case, the data of this project must be analyzed in detail.
Contact technical support.


11. Log files and system information files
If all the points above do not solve the problems, technical support requires more system information about the computer running Allplan.

• So, we would be grateful if you could send us a support request (Allplan Hotinfo with Allplan logging).
  To create a support request, start the Services application, open the ‘Service’ menu and select ‘Create support request (Hotinfo)’.
  Several dialog boxes open. Select ‘Technical Support Allplan’ and ‘Enquiry with Allplan logging’. Enter all the data required. Finally, click ‘Finish’.
  Another dialog box opens, prompting you to start Allplan. Click the ‘Start Allplan’ button.
  Allplan starts, logging all processes.
  Try to reproduce the problem as exactly as possible.
  Exit Allplan as soon as possible, reducing the data in the log file to a minimum.
  Then click ‘Next’ to generate the support request with the log file.
  You can find more information about Hotinfo at
  https://connect.allplan.com/en/faqid/20140528094911.html
  
• To analyze the Windows system environment, we would ask you to send us the logs created by Windows Event Viewer of your computer.
  To start Windows Event Viewer, right-click the Windows Start Button, select ‘Run’ and type in ‘eventvwr.msc’.
  You can also type in ‘Event Viewer’ in the search box of Windows. This displays the link file to the Windows event logs.
  Using Event Viewer, create *.evtx files for the application log and the system log in the ‘Windows Logs’ area and for the ‘Administrative Events’ log in the ‘Custom Views’ area.

Please send us the files.

Question:

What does this error message mean and how can I fix it? How can I change the path and switch from server to local?


Response:

For the use of Allplan Share, a defined path for the "LocaldataPath" is used for the temporary storage of the project data to be edited. Since Allplan 2021, a default setting has been made that the LocaldataPath should always be in the Windows user. However, for customers who place their users on the server or in the cloud, the problem arises that 80 characters are exceeded. There is a possibility to change this path to local by creating a registry entry.

Notice:

The procedure described below is carried out at your own risk.
Questions about this should definitely be clarified before practical implementation.
Always make a copy of a file before making changes to it.
Before changing registry entries, create a backup of the registry key to be modified by exporting the key in the registry editor under File->export....
We recommend that this work be carried out by an experienced technician.


Proceed as follows:

Be sure to close Allplan before making the change so that no data loss or errors can occur.

1. Create a new folder on a local drive C: or D: of the computer used for Allplan with the name "Local data" and the subfolder "Allplan" (e.g. C:\Local data\Allplan) .
2. In Windows, as administrator, start the Windows Registry Editor (Start-> Run-> Regedit).
3. In the registry, open the key of your version in the left column:
HKEY_LOCAL_MACHINE\SOFTWARE\Nemetschek\Allplan\2021.0\InstallRoot
or e.g. HKEY_LOCAL_MACHINE\SOFTWARE\Nemetschek\Allplan\2022.0\InstallRoot
...
4. In the right-hand window, click with the right mouse button and select New -> String.
Create a string with the name LocalDataDrive and a string with the name LocalDataPath.
5. In the right column of the registry editor, double-click the left mouse button to activate the edit mode for the "LocalDataDrive" key and enter the drive you have selected for the local file storage (e.g. C: ) and confirm the change with "OK". The change in the registry editor is then applied.
6. Then activate the editing mode for the key "LocalDataPath" in the right column of the registry editor by double-clicking the left mouse button and enter the additional path defined for the local file storage (e.g. \LocalDataPath ) and confirm the change with "OK". The change is then adopted in the registry editor. The result should look like this:

7. Close the Registration Editor. Allplan now uses the newly defined path for the Allplan Share cache.
Restart the Allmenu and you will see the local path displayed there.

Task:

You have installed Allplan on several workstations in the network and now additionally want to work on this shared network drive with Workgroupmanager.



Notes:

Before making this change, it is essential to make a complete data backup on the server and on all workstations.
The conversion may only be carried out within one version, i.e. if necessary, the upgrade to the same version should be carried out first and only after the upgrade has been completed should the conversion described here be carried out.
Please ensure in advance that your license contains the "Workgroup manager" option or has been updated accordingly. Otherwise Allplan cannot be started after the conversion.


Response:

1. Exit Allplan on all workstations. Start the changeover on any workstation in the network. Open the Allplan Diagnostic Tool via Allmenu->Service->Allplan Diagnostics. Switch to the "Settings" tab.
3. Under the field "Workgroup Settings" check the box "Workgroup Manager" and confirm with "Set". Confirm the two messages stating that STD and PRJ already exist and will not be copied with "Yes". The first workstation is now converted.
5. This window user has been created as Allplanuser in the workgroup manager environment as a user with administrator rights. Now all users should be added to the workgroup manager via:
   
   Allmenu -> Workgroupmanager -> Manage users -> Right click -> Create user.
   
   Under "User name", a freely selectable Allplan user name with a length of up to 8 characters can be assigned.
   
   Under "Windows user name", the user name that the user uses when logging on to the computer must be specified.
   
   Important: If the user logs on to the computer via a domain, this must also be specified under "Windows user name", e.g.: DOMAIN\User. Under "User group" the administration right can be granted: Administrator" must be selected in the drop-down menu. Existing users can also be given the administration right later.
7. If all users have been added you can ad the remaining workplaces by going on each workstation and adding Workgroup Manager under Allmenu->Service->Allplan Diagnostics->Settings the checkbox "Workgroup Manager" can be set and confirmed with "Set".

Important:

If the check mark at "Workgroup Settings" cannot be activated, it is because the central file storage folder "Net Path" is not entered UNC compliant. (e.g.: \\Servername\ nemdaten\2022). Change this if necessary. Under "Browse" the UNC name of the new server (e.g.: \Servername) or the complete path (e.g.: \Servername) can be entered in the browser above.
(e.g.: \\Servername\ nemdaten\2022) and confirm with Enter. Select your central file storage folder and confirm with "OK".

Question:

How can I remove NemSLock completely from a computer?



Answer:

Do the following:

1. Uninstall Softlock 2006 by clicking Start -> Control Panel -> Programs and Features.
   
3. 
   Select "Nemetschek SoftLock 2006" and then click "Uninstall/Change". Select "Remove" -> Next -> Yes.
   
4. Extract the "NSLFixer2006.zip" file attached and copy it to any folder on your computer. If your email provider or firewall software has blocked this file, you can also download it from our webdrive. Use this link:
   
   https://webdrive.allplan.com/index.php/s/4LrjrymoxESzC6p
   
   The tool "NSLFixer2006.exe" is under Allgemein/Nemslock
   
   (click on the right hand side next to file size on the three dots and chose 'herunterladen')
   
   
5. Start NSLFixer2006.exe by double-clicking it.
   Important note:
   If you are running Windows Vista or a newer operating system, click the program with the right mouse button and select "Run as administrator". Confirm the following message.
   
6. Create the key by clicking "Generate/Enter a key" (1).
   
7. 
   
8. Select the line to the right of "Generate/Enter a key" (2), "1F02E74917D3F6E7348C1F02E74917D35E2599A254864A233C549A25ADD2EDFD", for example, and press "Ctrl+C". Paste this key into an email and send it to "support.de@allplan.com".
   
9. We will send you another key. Please copy this key to the second line (3). If you need to restart the program, paste the key you created into the first line (see step 3, do not click "Generate/Enter a key" again!). Then click "Validate twin key" (4). After you have done this, you should see the following message: "System cleaned. Reinstall NemSLock".
   
10. Update your current Allplan version. Use the temporary license file ("psd" can be found in its file name). You can also find your current temporary licenses at www.connect.allplan.com. Go to "Profile -> License administration".
    Students should use the Allplan Setup program which they can download from Allplan Campus (http://www.allplan-campus.com -> log on -> select "Software" at the top -> download Allplan). Use the trial license provided by Setup.

After this, request a new license by sending a new registration request (Services application -> Utilities -> License -> License Manager). Select the license entry for your seat and click "Request license".
If you work with a license server, reconnect the client with the server.

Question:

How can I work from home with Allplan without a direct LAN connection to a common file storage folder?



Answer:

1. Working from home with direct access to the central data


If you want to work together on projects, you can use Allplan Share, Allplan’s cloud solution, to work with Allplan without a LAN connection to the central file storage folder. This is only possible if Allplan is installed as a standalone version on a computer without access to a central file storage folder; otherwise, Allplan does not start. If the computer is part of a workgroup installation, the computer must be checked out and used outside the LAN (like a standalone workstation). Data access is via cloud services.
This is only possible if you use Allplan Share for cloud storage.

Working with Allplan Share is just as simple as working at a standalone workstation. You and several other users can access and edit a project at the same time.

To get more information on Allplan Share, use the following link or contact your sales partner:

https://www.allplan.com/de/add-ons/allplan-share/


You can also find further information on Allplan Connect; use the following link:


https://connect.allplan.com/de/forum/themen/topic/topics/cad-allgemein-1/moderierter-sammelbeitrag-zugriff-auf-allplan-projekte-aus-dem-homeoffice-via-allplan-share.html


Note:

VPN is not useful for common project storage.
Allplan exchanges many files with the data server. VPN uses advanced encryption, which considerably slows down data transfer.
A connection via VPN is not approved for Allplan because data might get damaged even if the connection is interrupted only briefly. In addition, working over the internet is extremely slow if the internet connection is not fast enough (at least 100 Mbit).
Allplan does not support a VPN connection with IPv6; Allplan detects only IPv4.
Make sure that the VPN connection does not switch to sleep mode.

Please note that we cannot provide support for this constellation.



2. Working from home without access to the central file storage (working locally):



2.1 Allplan with workgroup manager:

If workgroup manager is included in your license, you can check out a computer or laptop with projects from the workgroup environment. You can then work from home without access to the server. The projects on the computer or laptop that is checked out are locked for the CAD users on the network. These users see the comment you entered when you checked out the computer.

You can find instructions at

https://connect.allplan.com/en/faqid/20160923105251.html

When you use a license server, you can get the license via a VPN connection or borrow the license beforehand:

https://connect.allplan.com/en/faqid/20180109095437.html
https://connect.allplan.com/en/faqid/20160523165423.html




2.2 Allplan without workgroup manager:

Using the office computer
If you have neither workgroup manager nor network access, you must uninstall Allplan and install it again by specifying the local paths. To work with a project, you must back it up and then import it to the local installation.

Using a new (private) computer
If you want to use a new computer to work from home, you must return the license at the office computer and then use this license to install Allplan on the new computer.


We recommend that you do not mix data from the office computer and the private computer. Merging data later involves considerable time and effort.

Use the following link to find out how to transfer projects:

https://connect.allplan.com/en/faqid/20180507154505.html

Task:

You have installed Allplan on several workstations in the network with a shared data storage and now additionally you want to work on this shared network drive with Workgroupmanager.



Notes:

Before making this change, it is essential to perform a complete data backup on the server and on all workstations.
We recommend to have this work done by an experienced technician!
The conversion may only be carried out within one version, i.e. if necessary, then the upgrade to the same version should be carried out first and only after the upgrade has been completed should the conversion described here be carried out.


Instructions:

For the network installation, the data is on the server.
However, the configuration files for the workgroup manager are missing. These are only installed during a new installation.
The new installation can be done - if the following steps are followed - in the existing 'central file storage folder'.

Preparation
Open the Allmenu/Services at all workstations and note the following paths, which are displayed in the Allmenu window:
User folder
Central file storage folder (this should be the same on all workstations)


First update your license on all workstations.

In order to be able to use the Workgroupmanager function, you must have purchased it additionally. You will then receive an update for your license(s).
Perform the update as follows: https://connect.allplan.com/de/faqid/20150618142528.html.



1. Uninstall Allplan
Uninstall (only) Allplan on one workstation.


2. New installation
Now perform a new installation of the same version on this workstation again.
Since your license now includes the Workgroupmanager option, this option should also be displayed in the setup.

During the installation, enter the following installation paths:
Workgroupmanager:
check
Program folder:
local (e.g. C:\Programs\Nemetschek\Allplan)
Central file storage folder:
Browse -> Network... select
Enter here again the central file storage folder which you have determined before in the Allmenu.

Afterwards the installation can take place.


3. Test start, create new users and restore backup
After successful installation, test the Allplan start once.´and close Allplan again.

Then, as administrator, create the new users who will work with Allplan via:

Allmenu -> Workgroupmanager -> Manage users -> Right click -> Create user.

Under "User name", a freely selectable Allplan user name with up to 8 characters in length can be assigned.
Under "Windows user name", the user name that the user uses when logging on to the computer must be specified.
Important: If the user logs on to the computer via a domain, this must also be specified under "Windows user name", e.g.: DOMAIN\User

Under "User group" the administration right can be granted:
Administrator" must be selected in the drop-down menu. Existing users can thus also be granted administration rights at a later date.

When setting up the user folder, always select the server here.

Then copy the contents of the previous local user folder (...\usr\local) from the local computer to the new user folder of the newly created user via the Explorer. The user folder is located on the server under ...\Nemdata\usr\<username>.


4. Update project management file
Rename the project.dat file in the server folder...\Nemdaten\Allplan\Net to project.alt. Then perform the following steps:
Allmenu -> Service -> Hotline Tools -> reorg -> Restore project administration file.


5. Set up user rights for the projects
Start Allplan as Allplan administrator and assign the access rights for the projects to the newly created users via

Allplan -> File -> ProjectPilot / Administration

Select the Projects node and mark the desired projects in the right-hand window, to which authorized users are to be added or removed (CTRL or Shift key).

Right-click on one of the selected projects and then click Add / Remove Authorized Persons... in the context menu.
The Add / Remove Authorized Users dialog box appears.

In the list, check all the users you want to add or remove as permissions to the selected projects.
Hint:
The displayed user list is for selection purposes only; it does not represent an overview of the permissions currently assigned to the projects.

Click Add or Remove.
The selected users are added to or removed from the project as authorized persons. It does not matter whether already assigned permissions are added again or unassigned users are removed.


Setting project owners for multiple projects
In the ProjectPilot, in the right window, select the desired projects for which you want to set the owner (CTRL or Shift key).

Right-click on one of the selected projects and then click Change Project Owner... in the context menu.
The Set owner dialog box appears.

In the list, select the user you want to set as the owner of the selected projects.
Note: The displayed list of users is for selection purposes; only one user can be set as the owner.

Click OK.


7. Add the remaining workstations to the workgroup
You can subsequently switch on the workgroup manager on the remaining workstations and do not have to reinstall Allplan on these computers.

Open the following key in the registry editor

HKEY_LOCAL_MACHINE\Software\Nemetschek\Allplan\'Version number'\InstallTrace


Change the value NETMANAGER from off to on.
Restart the allmenu. If the user has been set up as described above, the allmenu now opens with the note Workgroupmanager: YES and the user path on the server.

This completes the changeover.

Question:

Can I "automate" the installation of Allplan?


Answer:

You can install Allplan 2016 in silent mode. This installation mode is fully automatic; you do not need to enter anything. Silent installation is particularly useful if you want to install Allplan 2016 with the same settings on a large number of workstations on a network.

You can only install in silent mode if ...

• You take the licenses for the clients from a license server.
• You have installed the license server.
• You have activated the license of the license server.

For more information on the license server, go to http://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150624160825.htmlhttps://connect.allplan.com/en/faqid/20150618084450.html

Some more tips:

• Before you start installing, unzip the Allplan installation package (for example, using the 7_Zip program) and make sure this package is in a folder that can be accessed by all the clients you want to install.
• Start the command prompt for running the setup program always as a local administrator. To do this, open the shortcut menu and select "Run as administrator".
• Setup will automatically install any Microsoft components required by Allplan such as Microsoft .NET-Framework or Microsoft Report Viewer without prompting you to confirm.

Installing in silent mode involves three steps:

Creating the log file for installing in silent mode

Start by installing Allplan 2016 with the /r option on a typical workstation. During installation, Setup automatically writes all entries to a log file named setup.iss. You can then use this file to install the program on the other workstations.

Installing in silent mode

Next, install Allplan with the /s option on all other workstations. Installation is based on the setup.iss log file you created in the first step.

Checking the installation

Finally, you should check the setup.log file, which was created automatically during setup, to see whether everything was installed correctly.

Note: When installing in silent mode, Setup usually uses the same setup.iss file to install the program on all workstations. However, you can edit some settings of the setup.iss file if you want to adjust paths. For more information, see Adjusting the setup.iss file.

To install Allplan in silent mode, do the following:


1. First installation:
Start by creating a record file. To do this, run setup with the settings you need. You only need to do this once.
Setup writes the license settings to the %AppData%\Nemetschek\Lic3.ini file.
Use the command prompt to start this installation with the "/r" option (for record):

To run the setup program, open the command prompt as a local administrator and type the following:
setup.exe /r

Setup starts and runs as usual.

When you are prompted to choose the license configuration, select the Use active licenseoption.

Setup logs the entire installation process, writing everything to the setup.iss file.

If you want, you can change the name and folder of this file:

setup.exe /r /f1<folder>:\Setup.iss
For example:
setup.exe /r /f1c:\Setup.iss
In this case, the file is saved directly to C:\.

Be careful:
enter "f1" and the folder without any blanks!

Copy the %AppData%\Nemetschek\Lic3.inifile to the %AppData%\Nemetschek folder of every client.
If you install Allplan on a client for the first time, you need to create the Nemetschek folder in %AppData% first (for example, C:\Users\Username\Appdata\Roaming\Nemetschek).

2. Silent installation:

Check that the Lic3.ini file is in the %AppData%\Nemetschek\ folder and that setup can access the setup.iss file.

Setup logs the entire installation process again, writing everything to the setup.log file. You can find this file in the same folder as the setup.iss file. With the /f2 option, you can specify a different folder and file name for the setup.log file.

To start installing Allplan in silent mode on a client, open command prompt as a local administrator and type the following:

setup.exe /s /f1<folder>:\Setup.iss/f2<folder>:\Setup.log

For example:
setup.exe /s /f1c:\Setup.iss/f2c:\Setup.log
In this case, the file is saved directly to C:\.

Check the setup.log file to see whether everything has been installed correctly. The [ResponseResult] section should return the 'ResultCode=0' value.


Note:

If you have several licenses or license servers, select the required license for each client using the Services application - Utilities - License settings.

Refer to the online help for detailed information on installing in silent mode.
To open the help system, press the F1 key during setup. Go to the "Contents" tab, select "Installing" and then "Installing in silent mode".

You can also find information in the help for the license settings:
Services application -> Utilities -> License settings
To open the help system, press the F1 key. Go to the "Contents" tab, select "Licensing Allplan using a license server" and then "Installing in silent mode".


Please note that we cannot provide support for this installation method.

Question:

Can I "automate" the installation of Allplan?


Answer:

You can install Allplan 2017 in silent mode. This installation mode is fully automatic; you do not need to enter anything. Silent installation is particularly useful if you want to install Allplan 2017 with the same settings on a large number of workstations on a network.

Requirements for installing in silent mode:

Pay attention to the different licensing types!

Licensing for stand-alone workstations:
Make sure you have not yet activated a license on the computer where you want to record silent installation. Use the Viewer option for recording.

After having installed all computers in silent mode, you must use the Product Key to activate the license locally on each computer.
To activate the license after installation:

• Open the 'License settings' dialog box: Services application -> Utilities -> License settings
• Click License activationon the left.
• Enter your Product Key.
• Click Activate license.
  

Using a license server:

• The clients take the licenses from a license server.
• The license server is installed.
• The license of the license server is activated.

For more information on the license server, go to http://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20161115093205.htmlhttps://connect.allplan.com/en/faqid/20150618084450.html
Use the Use active licenseoption for recording.

Setup writes the license settings to the %AppData%\Nemetschek\Lic3.ini file.You must distribute this file to all computers.


Some more tips:

• Before you start installing, unzip the Allplan installation package (for example, using the 7_Zip program). Make sure this package is in a folder that can be accessed by all clients you want to install.
• Start the command prompt for running the setup program always as a local administrator. To do this, open the shortcut menu and select "Run as administrator". Make sure you always start the command prompt from the correct folder.
• Setup will automatically install any Microsoft components required by Allplan such as Microsoft .NET-Framework or Microsoft Report Viewer without prompting you to confirm.

Preparing to install in silent mode

To record and run silent installation, you need the installation files of Allplan 2017.
Installing in silent mode involves three steps:

Creating the log file for installing in silent mode

Start by installing Allplan 2017 with the /r option on a typical workstation. During installation, Setup automatically writes all entries to a log file named setup.iss. You can then use this file to install the program on the other workstations.

Installing in silent mode

Next, install Allplan 2017 with the /s option on all other workstations. Installation is based on the setup.iss log file you created in the first step.

Checking the installation

Finally, you should check the setup.log file, which was created automatically during setup, to see whether everything was installed correctly.

Note: When installing in silent mode, Setup usually uses the same setup.iss file to install the program on all workstations. However, you can edit some settings of the setup.iss file if you want to adjust paths. You can find more information in the help; see Adjusting the setup.iss filehttp://help.allplan.com/Allplan/2017-0/1031/Allplan/index.htm#331.htm


To install Allplan in silent mode, do the following:

Install .NET 4.6
Silent setup requires you to install .NET 4.6 in advance. The reason for this is that you have to reboot the computer after installation of .NET 4.6. This reboot would interrupt silent installation.


After you have downloaded the installation files, you must unzip these files before you can use them to install in silent mode.

• Unzip the zip file downloaded. This results in an .exe file (for example, Allplan 2017-0-5-cad.exe).
• Then unzip this .exe file using an appropriate program (for example, 7_Zip) and save the resulting file to any folder. You can now use the command prompt to start Setup.exe for recording.

1. Sample installation:
Start by creating a record file. To do this, run setup with the settings you need. You only need to do this once.

Use the command prompt to start this installation with the "/r" option (for record):

To run the setup program, open the command prompt as a local administrator and type the following:
setup.exe /r

Setup starts and runs as usual.

Stand-alone license:
When you are prompted to choose the license configuration, select the Use vieweroption.
License server:
When you are prompted to choose the license configuration, select the Use active licenseoption.


Setup logs the entire installation process, writing everything to the setup.iss file.

If you want, you can change the name and folder of this file:

setup.exe /r /f1<folder>:\Setup.iss
For example,
setup.exe /r /f1c:\Setup.iss
This saves the file directly to C:\.

Be careful:
There must not be any blanks between "f1" and the folder!

Copy the setup.iss file to a folder that can be accessed by all clients you want to install. It is a good idea to copy this file to the folder with the Allplan installation files.

License server:
Copy the %AppData%\Nemetschek\Lic3.inifile to the %AppData%\Nemetschek folder of every client.
If you install Allplan on a client for the first time, you must create the Nemetschek folder in %AppData% first (for example, C:\Users\Username\Appdata\Roaming\Nemetschek).


2. Silent installation:
Make sure you can access the setup.iss file.

License server:
Make sure the Lic3.ini file is in the %AppData%\Nemetschek\ folder.


Setup logs the entire installation process again, writing everything to the setup.log file. You can find this file in the same folder as the setup.iss file. With the /f2 option, you can specify a different folder and file name for the setup.log file.

To start installing Allplan in silent mode on a client, open command prompt as a local administrator and type the following:

setup.exe /s /f1<folder>:\Setup.iss /f2<folder>:\Setup.log

For example,
setup.exe /s /f1c:\Setup.iss /f2c:\Setup.log
This saves the file directly to C:\.

Check the setup.log file to see whether everything has been installed correctly. The [ResponseResult] section should return the 'ResultCode=0' value.



Note:

If you have several licenses or license servers, select the required license for each client using the Services application - Utilities - License settings.

Refer to the online help for detailed information on installing in silent mode.
http://help.allplan.com/Allplan/2017-0/1031/Allplan/index.htm#321.htm
To open the help system, press the F1 key during setup. Go to the "Contents" tab, select "Installing" and then "Installing in silent mode".

You can also find information in the help for the license settings:
Services application -> Utilities -> License settings
To open the help system, press the F1 key. Go to the "Contents" tab, select "Licensing Allplan using a license server" and then "Installing in silent mode".


Please note that we cannot provide support for this installation method.

Task:

You have installed Allplan locally on several workstations and now wish to change the installation to access a shared network drive with the data store.



Note:

Before you switch to a network installation, you must back up the data of all workstations.
We highly recommend that this work be carried out by a technician. Your sales partner will be happy to provide you with a quote for this.



Solution:

For cases where Allplan is installed locally and the project data is also stored locally on each computer, the following description shows how to change to workstations with a common network drive for common file storage.

1. Getting ready
Choose one of the workstations where you will install all the projects and the office standard (hereinafter referred to as the main workstation).
First, move all the projects to the main workstation.

1.a: copying resources into projects
To make sure that the projects in your office have a uniform appearance, change the path settings for the projects' resources to 'Project'.
Make the following setting for each project:
Allplan -> File -> ProjectPilot - Admin. -> Select projects individually -> right mouse button -> Properties -> Settings tab
Change the path settings for 'Pen and line definitions', 'Fonts', 'patterns, hatching styles, area styles', 'bar and mesh cross-section catalogs', 'layer structures, line styles, drawing types' and 'attributes proposed' from 'Office' to 'Project', if necessary.
The corresponding elements are copied from the office standard directly to the project. This ensures that the project settings stay the same even when you copy the project to the new server with the new office standard.

1.b: pen color ("Color stands for pen")
The pen color for the "Color stands for pen" setting is a user-specific setting that is not saved to the project but to the user folder (...\Usr).

2.a: Importing projects from individual workstations to the main workstation
The projects of the secondary workstations can now be imported at the main workstation via the tool "New Project, Open Project -> Import project". Here you can import one or more projects or zipped project backups from any path. You can select the projects in the “import project” dialog box and import them into the current version. The source version is displayed in the version column.

The main workstation contains the latest version of all the projects of the office.

3. merging project defaults
To do this, copy the elements to be transferred (symbols, smart symbols, lists, etc.) on the secondary workstations in ProjectPilot to the external path, which can of course be set to a shared network folder.
In a second step, copy the elements to be transferred to the office standard on the main workstation in ProjectPilot via the external path.

4. Transfer the central file storage folder from the main computer to the future server:

• Before the switch, create a folder on the server (e.g. Data) and share this folder with anyone with full access (e.g. as Data). Create a subfolderAllplanunder it. (e.g. \\server\Data\Allplan). Allplan works with UNC path. In the case of a network installation, there must therefore be a folder for the central file storage on which Allplan 2022 is to be installed that is shared by all computers.
  1.
• Exit Allplan on all Allplan workstations.
  1.
• Open the Allplan Diagnostic Tool on the first computer viaServices application - > Service - > Allplan Diagnostics. Switch to the "Settings" tab.
  1.
• Under the field "Workgroup settings” press "Search...". In the browser that appears, you can search for the new share by entering the UNC name of the new server at the top followed by the share or the complete path and confirm with Enter. Select your new central file storage folder and confirm with OK. Please note that the new path must conform to UNC only when using the Workgroup Manager. For example: \\server\Data\Allplan)
  1.
• To start the migration, please press "Apply". This will start the copying process and change the configuration. The data is not moved but copied and this workstation is now converted and accesses the new data store.

• You can now switch all the workstations to the future network installation via the same process. For the other workstations, the copying process of the project and STD folder is prevented with a corresponding note, because the routine already recognizes these folders on the new server. Only the configurations on the computer are changed.
  

5. Optional: Activate Workgroup Manager (if the licenses include it)

Please refer to the following FAQ to enable the Workgroup Manager on the workstations:

https://connect.allplan.com/en/faqid/20211001075702.html

6. Summary:
All the workstations access a common network drive with the same project pool and office standard.
Without the Workgroup Manager, only one user can access a project at the same time. Simultaneous work of multiple users in one project is only possible in an Allpan installation with the Workgroup Manager, if the license includes it. Please see section 5.