Question:

How can the complete setup be downloaded from version Allplan 2023?


Response:

As of version 2023, Allplan is installed via Minimal Installer, which downloads only those components that are actually required for the installation case.
If, for example, the complete installation package with all optional components is required for rolling out the setup, it can be downloaded via layout mode.

To do this, run the setup with the command line parameter "layout" and the desired download path.
To do this, download the installation package from Allplan Connect as usual. 
Create a folder locally, e.g. C:\AllplanSetup. Unpack the installation package and copy the Allplan_2023_x_x_Installer.exe into this folder.
Then start the command prompt or Windows PowerShell in the path of the already downloaded installation exe. (e.g.: Allplan_2023_0_0_Installer.exe).
Run the installation with the parameter.
The syntax is as follows:
[PathSetupExe] -layout [PathDownload].

Example:

C:\AllplanSetup\Allplan_2023_0_0_Installer.exe -layout C:\AllplanSetup\.

After starting the setup using this parameter, the installation progress window appears as usual. However, no installation is performed.
The successful download is confirmed accordingly in the dialog after completion.

The setup can now be executed by double-clicking the already existing installation.exe (e.g.: Allplan_2023_0_0_Installer.exe). 

Question:

How can I install a hotfix?


Answer:

Allplan automatically downloads hotfixes and installs them the next time you start Allplan.
To define settings in Allplan, open the ? menu and select Update Allplan.

Click the Find now button to find updates and install them the next time you start Allplan.


Notes:

1. Downloading hotfixes manually

You can also download hotfixes manually.
Open our homepage
(http://www.connect.allplan.com) and select
Downloads.

The current hotfix and previous hotfixes are available for download.
Before you can download data, you must log in to Allplan Connect


2. Installing hotfixes downloaded manually

You can install the hotfixes downloaded by double-clicking the file. Make sure both Allplan and the Services application are closed.
Hotfixes are installed one after the other in the correct order. In other words, you must download and install Hotfix 2014-1-1 before you can install Hotfix 2014-1-2.


3. Working with Workgroup Manager

If you work with Workgroup Manager and another user has already downloaded the hotfix, you can see the following message:

There are currently no updates available.

In tis case, the hotfix is in the Downloadfolder on the server. In Allplan select ?-> Update Allplan. Choose one of the following options to install the hotfix the next time you start Allplan:

• Install updates automatically-> the next time you start Allplan, the program will install the hotfix without asking you again.

• Download updates, install manually (recommended)-> the next time you start Allplan, a dialog box opens and you can decide whether you want to install the hotfix.

The default setting is
'Download updates, install manually (recommended)'.

Question:

What are the differences between a major release, a service release and a hotfix?



Answer:

Major release

The major release is the first release of a new version.
You can download it from the homepage.

Download:
www.connect.allplan.com -> Download -> Software packages
(requires login details for Allplan Connect)

Name (example):
Allplan 2015


Service release

A service release is a collection of improvements to the program, including all the service releases and hotfixes that have been released until now. In addition to improvements, it may also include new features.
You can also use a service release for a new installation or an upgrade (from a previous version).
You can download it from the homepage.
New customers get it as a DVD. Serviceplus customers get it on request.
In addition, they automatically get information about service releases.

Download:
www.connect.allplan.com -> Download -> Software packages
(requires login details for Allplan Connect)

Name (example):
Allplan 2015-1


Hotfix

A hotfix is an improvement to the program that will automatically be installed by Allplan Update.
The basis for the installation is a specific major release or service release.
Hotfixes are installed one after the other in the correct order, that is to say, first Hotfix 2015-1-1 and then Hotfix 2015-1-2.

Allplan automatically installs available hotfixes when it starts.

You can find more information on hotfixes in the following FAQ:
https://connect.allplan.com/en/faqid/20101203111503.html




Tip:

Install program updates as soon as they are available.

Question:

What can I do if Allplan starts as a viewer only and I have to install a new hardlock driver?



Answer:

Install the latest hardlock driver.

How to install:

Use the following link to download the driver:

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

The driver for Windows 7 and 8.1 is in the following folder.
/Download/Allgemein/Dongle/

If you are using Windows 10 then use the driver under the folder:
/Download/Allgemein/Dongle/Win10

Extract and save the 'haspdinst.exe' file to any folder, for example, c:\drivers. Then open the command prompt:
Right-click Start (Windows button) -> Command Prompt (Admin)
Switch to the folder where you saved the file. To do this, type in "cd c:\drivers".

To remove the old drivers, enter the following command:
haspdinst -fremove
Next, install the new driver:
haspdinst -install


Note:

If you use a parallel hardlock, read the following instructions:
https://connect.allplan.com/en/faqid/20121011092418.html

Question:

Why does the autoupdate of hotfix 2017-1-6 break down at about 80% installation progress? In use is Sophos antivirus.


Answer:

Sophos Antivirus incorrectly detects the Allplan Hotfix as ransomware and blocks the installation. But there is no real threat.


Here are two possible solutions:
In any case, stop the installation of the hotfix by using Task Manager


Solution 1:

When you install the Allplan Hotfix, stop the Sophos Anti-Virus program. An administrator password is necessary in normal cases.


Solution 2:

Download Allplan 2017-1-6 manually as a full download.
You can do this via Allplan Connect at:

https://connect.allplan.com/en/support/downloads.html

Question:

How can I fix bugs in Microsoft .NET Framework components?


Note:

This is a Windows problem. The procedure described is not supported by Allplan. You do this at your own risk.
If you are not sure, give these instructions to your system administrator.


Answer:

Online repairing of .NET Framework up to and including version 4.8

Open the support site of Microsoft: https://support.microsoft.com/de-de/help/2698555/microsoft-net-framework-repair-tool-is-available
https://support.microsoft.com/de-de/help/2698555/microsoft-net-framework-repair-tool-is-available
https://support.microsoft.com/de-de/help/2698555/microsoft-net-framework-repair-tool-is-available

Microsoft provides a repair tool for fixing .NET Framework up to and including version 4.8.

Download the “NetFxRepairTool.exe” file and save it to any folder on the hard drive of your computer; for example, C:\Repair_NetFramework.
Run the repair tool by right-clicking the “NetFxRepairTool.exe” file and selecting “Run as administrator” on the shortcut menu. By doing this, you can bypass Windows User Account Control.
Click “Yes” at the following prompts.
Follow the instructions of the repair tool.

After the repair routine is complete, a log shows you whether fixing .NET Framework has been successful.


Offline repairing of .NET Framework up to and including version 4.8

Download the “NetFxRepairTool.exe” file from

https://support.microsoft.com/de-de/help/2698555/microsoft-net-framework-repair-tool-is-available

In addition, download the necessary resources for fixing .NET Framework.
You can download these files from the support site of Microsoft; go to "Offline support".

Download the two files and save them to any new folder on the hard drive of your computer; for example, C:\Repair_NetFramework.




Open the Command Prompt window as an administrator.

Enter the following commands one after another. Confirm each command by selecting Enter.

cd\ [Enter]

cd Repair_NetFramework [Enter]

NetfxRepairTool.exe /addsource C:\Repair_NetFramework [Enter]




The tool repairs .NET Framework.

After the repair routine is complete, a log shows you whether fixing .NET Framework has been successful.


If this does not repair .NET Framework on your computer, try the .NET Framework cleanup tool on the support site of Microsoft.

Download the .NET Framework cleanup tool from
https://blogs.msdn.microsoft.com/astebner/2008/08/28/net-framework-cleanup-tool-users-guide/

After running the .NET Framework cleanup tool, you must reinstall the .NET Framework components removed by the cleanup tool.

Question:

An error occurs during installation of hotfix 2015-1-11 or later. What can I do?



Answer:

To install this and future Allplan 2015 hotfixes using auto-update, you must update the installation service. Requirement: Allplan 2015-1-10 is installed.

1. You can find a batch file attached to this FAQ. Save and extract this file and execute it on every Allplan workstation (right-click this file -> select "Run as administrator" on the shortcut menu...). The batch file looks for the "InstallAULService.exe" file in the local PRG folder of the Allplan installation and runs it as the administrator. This updates the installation service.
Be careful: this requires administrator privileges.

If your e-mail program blocks this file, you can also download it from our FTP server.
Enter the following address in WindowsExplorer (do not use Internet Explorer!):

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/2015/Hotfix/2015-1/UpdAUL.bat


2. Auto-update should now work as usual.



Note:


As an alternative, you can also install the full version of Allplan 1/12/2015. This also updates the installation service.
You can download the full version fromhttps://connect.allplan.com/deor from our FTP server:

To access our FTP server, you require a current Windows operating system. Do the following:
Enter the following address in Windows Explorer (do not use Internet Explorer!):

ftp://hotadmin@ftp.entw.nemetschek.de/download/Allplan/2015/CD/DoWn-allplan2015-1-11-cad.zipftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/2015/CD/DoWn-allplan2015-1-12-cad.zip

Download the corresponding ZIP file and extract it. Right-click the exe file and start it using "Run as administrator".
Install the update.

Question:

During installation of license server the message appears 'installation failed'. What could be the reason for it?



Answer:

Check the following points:

• The license server must be installed in a 64 bit windows system. License server is not working on 32 bit system.
  
• Make sure the license server setup is saved local on the machine and is not executed over network
  
• Stop the real time check of your virus scanner or stop the virus scanner complete during installation. Optionally stop the firewall as well - attention in most cases you have to reboot the server in order to take over the settings.
  
• Run the *.exe file over context menu -> run as administrator.
  
• If the license server installation still fails. The reason could be NET framework. License server uses NET framework 4.6 and in newer version 4.7. If there are components missing the setup will automatically try to install them. This happens in the background. It will be connected to webpage of Microsoft http://go.microsoft.com/fwlink/?LinkId=397708 and the missing files will be downloaded and installed. If a proxy server is blocking this page the download cannot happen and the license server installation fails. In these cases you will have to configure the proxy server settings to allow the Microsoft URL. Microsoft URL has to be trustworthy. Start installation of license server again.
  

Addition for license server 2017 on older sever like 2008 R2 server:

If the license server installation still fails and the setup stays at 50%, then the reason is usually .NET framework.
Try to install the .NET version in advance from Microsoft Download.

Installation of. NET framework 4.6 requires at least Windows Server 2008 R2 with SP 1.
For information, also see the following link: https://www.microsoft.com/de-de/download/details.aspx?id=49982

If the installation of the new version keeps failing, try to install a slightly older license server.
It will works the same way with ALLPLAN 2017 but still is operating with .NET 4.5.2.
Use the following link:
ftp://nemhotline: ha37jvg8f @ftp.nemetschek.de/download/Allgemein/Archiv/WiBu/Lizenzserver
Download the License server until 2017-0.

Note:

After successfully installation of license server you will have to connect via internet again in order to activate the license. If using proxy allow the access of the following URLs as well.

https://lc.codemeter.com/59885/gateways/getLicenses.php

https://lc.codemeter.com/59885/gateways/getTicketInformation.php

Question:

You suddenly receive the error message "System requirements not met. CodeMeter is not installed. An update installation might fix the problem." How can this be fixed?


Answer:

The service required for licensing is no longer running correctly on your computer.

Please proceed as follows on this computer:

In the first step, uninstall the existing components of Codemeter Runtime Kit. You will find the program in your Windows program list.

In the second step, install the Codemeter Runtime program again.
You can download a current and released version of "Codemeter Control Center" from the following link.

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

The program is located in the folder.
/General/Wibu/

(Click on the three dots to the right of the file size and select download)

Start the file "CodemeterRuntime.exe" bypassing the user account control.
For installation, activate the file with the right mouse button and select in the context menu that is then available
"Run as administrator".
Confirm all messages in the setup, as well as the settings made with 'Next'.
Codemeter Control Center will then be installed.


Note:
We recommend excluding Codemeter from the virus scanner. You can get information about this at the following link:
https://connect.allplan.com/de/faqid/20151209133620.html

This FAQ is valid until 24.04.2023, after which a new Allplan Exchange Online Service will be available.

Question:

How do you back up your online data from Allplan Exchange?

Answer:

Do you want to create a local backup of the current plan files from your online data on Allplan Exchange?

Prerequisite:
Check if you have the project access rights "manage" or "distribute" in the desired project.

Now you can use these options for your backup:

• A) On the one hand you can create a plan dispatch list in PDF and EXEL format, so you have an overview of all plan files and their dispatch, as well as their sender and recipient per project.
• B) And you can download the current plan data online yourself with a few clicks.

Prerequisite:
Please log in to Allplan Exchange in both cases: https://allplan-exchange.com

A) Generate plan dispatch list:

 

• 1) Select project
• 2) Select "All documents
• 3) Select the "Print/Export" function, set the desired options here.
• 4) Then execute function 
• 5) Save file 

B) Save plan files: 

• 1) Select the project
• 2) Select "All documents
• 3) Select all entries in the table 
• 4) Download plan files as a ZIP file

Hint:

In the case of plan data, not all plan versions are saved in the ZIP but only the last plan status sent.

Question:

During installation I get an error message saying that SetupSchedTaks.exe does not work anymore.

When I try to start Allplan or the Services application, the following message appears:
The program cannot start; api-ms-win-crt-runtime-l1-1-0.dll is missing.



Answer:

This problem is caused by missing DLl files, which are required by Allplan. These DLL files usually come with the operating system. You will only see these messages if the operating system is not up-to-date. These messages are not caused by Allplan.
Instead, this problem is caused by the KB2999226 or KB2918614 (Universal CRT) Windows updates, which contain parts of Visual C++ Redistributable for Visual Studio 2015. Sometimes you cannot install these updates or they are defective.

If you have not yet installed these updates, install them now. In addition, install all available updates.

If you have already installed these two updates, try to install them again.
If the operating system is configured to automatically install Windows updates, some clients report errors during installation of the KB2918614 or KB29992226 package. These errors are caused by Windows, which blocks installation of files of the Visual Redistributable 2015 package. In this case, you must uninstall or delete the updates. After this, try to install the updates again.


If you cannot install the updates, do the following:
1. Deactivate automatic updates
2. Start -> Control Panel -> Windows Update -> change the settings -> never check for updates
3. Restart the computer
4. Download and install missing updates
5. Activate automatic Windows updates again


If you still cannot install the updates, run Windows diagnostics to check your system for update problems.

You can also install the updates manually. Use the following links:

KB2918614:
https://www.microsoft.com/de-DE/download/details.aspx?id=43759

KB2999226:
https://www.microsoft.com/de-de/download/details.aspx?id=49093


Try this if you still cannot install the updates:
https://www.smartftp.com/support/kb/the-program-cant-start-because-api-ms-win-crt-runtime-l1-1-0dll-is-missing-f2702.html



Note:

Regarding this error message, we cannot fix anything on the part of Allplan. These DLL files, which are required by Allplan, are an integral part of the Windows operating system.

Question:

After I updated Windows (8 to 8.1; 8.1 to 10), Allplan only starts as a viewer. What can I do?


Answer:

Windows update corrupts Nemetschek Softlock License Manager.
To fix Allplan, do the following:

You need the latest installation package for your version.
You can download this package from our webdrive

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

You can find the installation packages in the following path:
Allplan/"Version"/Installationspaket/

Copy the zip file to the local computer and unzip the file.
Start the installation and run an update use our temporary license file.

You can download the temporary license from Allplan Connect:
https://connect.allplan.com


After the installation, you can open License Manager again (Services application -> Utilities -> License -> License Manager). Next, install the temporary license (*_psd.nslock): "Install - Install license"
Note: the status of the temporary license is set to "Expired".

Next, create a new registration request.
To generate a registration request, do the following:

Open License Manager (Services application -> Utilities -> License -> License Manager). Select the license entry for your seat and click "Request license".
Follow the instructions displayed on screen. Complete the form. Do not forget to enter your email address.

Check that the Client ID and CD Key are correct.

Send the registration request to: register@nemetschek.de.

Question:

Which license files can I download from Allplan Connect and what do I need to consider?



Answer:

Allplan Connect provides current and earlier licenses for Allplan (single seat and NemSLock license server), for Allplan BCM and activation codes for the IBD wizards.

If you require licenses for the hardlock license server, please send an email to: logistik-center@nemetschek.de

The licenses are sorted chronologically by Allplan version and seat number.

Always use the current license even if you work with an earlier version.


Assignment is as follows:

• NemSLock pseudo -> temporary license (Allplan with NemSLock)
• NemSLock Server pseudo -> temporary license (Allplan with NemSLock license server)
• Hardlock -> license (Allplan with dongle)

The earlier licenses are only listed for the sake of completeness and should only be used if you have problems with the current licenses.

Depending on the licensing system you use, you need to consider different points.



Allplan with NemSLock

You can download the temporary license for Allplan, which is only necessary for installing Allplan on a new computer.

Note:
You can use the current NemSLock license to install all Allplan versions down to and including Allplan 2006.

• Upgrading an existing seat

The license updates automatically. Insert the DVD into the drive and follow the instructions displayed.
Click 'Existing license file' when you are prompted to select the license file.
If hardware components have changed since the last registration, you need to register again.
In this case, the wizard for creating a registration request starts automatically during installation. Please send this request to the address given and wait for the new license file, which you will get by email. Use this license file for installing.

• New installation on a new computer

The licenses only update automatically when you upgrade. To install Allplan on a new computer, please read the following instructions:
https://connect.allplan.com/de/faqid/20110223160914.html

Note: If you have registered your license for a different computer, you need to return it in advance.
https://connect.allplan.com/de/faqid/0003f546.html



Allplan with NemSLock license server

You can download the temporary license for NemSLock license server and the client license, which are only necessary for installing NemSLock license server or an Allplan seat on a new computer.

• Upgrading existing seats with NemSLock license server

First you need to upgrade the licenses at the license server by registering the licenses again and installing the new, registered license files. Before upgrading the client, you need to select the new license using License Manager so that it is found by the Setup program. You can then run Setup.
For detailed instructions, go to:
https://connect.allplan.com/de/faqid/20120816152004.html

• New installation on a new computer

To install NemSLock license server on a new computer, please read the following instructions: If you want to install a new seat that accesses NemSLock license server, only the last chapter is of relevance ("How to install and configure clients").
https://connect.allplan.com/de/faqid/20121121115347.html

Note:
If you have registered NemSLock license server for a different server, you need to return the license in advance.
https://connect.allplan.com/de/faqid/20121210111844.html



Allplan with dongle

You can download the license for Allplan, which is only necessary for installing Allplan on a new computer.

The Allplan license updates automatically when you upgrade. Insert the DVD into the drive and follow the instructions displayed. Click 'Existing license file' when you are prompted to select the license file.
If the system issues a message prompting you to enter an activation code or announcing that the license is not valid, please contact technical support.

To install a hardlock license, please read the following instructions:
https://connect.allplan.com/de/faqid/0001ca5a.html


Allplan with hardlock license server
You do not need to update the license files, which are only necessary for installing Allplan or the hardlock license server on a new computer.
If you require new licenses, please send an email to: logistik-center@nemetschek.de
To install the hardlock license server, please read the following instructions:
https://connect.allplan.com/de/faqid/20090122092716.html



Allplan BCM

You can download the final license for the current version of Allplan BCM.
To install a BCM license, please read the following instructions:
https://connect.allplan.com/de/faqid/a00002166.html




Allplan IBD wizards

You can download the activation code for the current version of the IBD wizards you have purchased.
If you require activation codes for earlier IBD versions, please contact technical support.

Information:

Quality reporter notified us of a crash. In analyzing the data, we found that you can improve the stability of your Allplan installation by installing the current graphics card driver.

You can find the current driver on the homepage of the graphics card manufacturer.
http://www.amd.com/de Support & Driver -> Download driver
http://www.nvidia.de Download driver

Use the driver on the homepage of the manufacturer. Do not use the driver provided by Windows Update.

Notes for notebook users:
It is essential that you install the graphics card drivers provided by the notebook manufacturer! You can find the current drivers on the homepage of the manufacturer.


Notes:

• If the program still crashes after you have installed the latest graphics card driver, change the graphics mode from OpenGL to GDI+ in Allplan.
  
  Allplan 2012-1 and later:
  Start Allplan and select Tools -> Options.
  Select Desktop environment -> Display > Hardware acceleration - graphics area: switch off the "Use OpenGL for all viewports" option. Restart Allplan.
  
  From Allplan 2011-1 to Allplan 2012-0-2:
  Start the Services application.
  Service -> Hotline Tools -> draw -> OK
  On = OpenGL mode
  Off = GDI+ mode
  
• You can find information on graphics cards at
  https://www.allplan.com/services/cad-software-support/grafikkarten.html

Question:

How can I remove NemSLock completely from a computer?



Answer:

Do the following:

1. Uninstall Softlock 2006 by clicking Start -> Control Panel -> Programs and Features.
   
3. 
   Select "Nemetschek SoftLock 2006" and then click "Uninstall/Change". Select "Remove" -> Next -> Yes.
   
4. Extract the "NSLFixer2006.zip" file attached and copy it to any folder on your computer. If your email provider or firewall software has blocked this file, you can also download it from our webdrive. Use this link:
   
   https://webdrive.allplan.com/index.php/s/4LrjrymoxESzC6p
   
   The tool "NSLFixer2006.exe" is under Allgemein/Nemslock
   
   (click on the right hand side next to file size on the three dots and chose 'herunterladen')
   
   
5. Start NSLFixer2006.exe by double-clicking it.
   Important note:
   If you are running Windows Vista or a newer operating system, click the program with the right mouse button and select "Run as administrator". Confirm the following message.
   
6. Create the key by clicking "Generate/Enter a key" (1).
   
7. 
   
8. Select the line to the right of "Generate/Enter a key" (2), "1F02E74917D3F6E7348C1F02E74917D35E2599A254864A233C549A25ADD2EDFD", for example, and press "Ctrl+C". Paste this key into an email and send it to "support.de@allplan.com".
   
9. We will send you another key. Please copy this key to the second line (3). If you need to restart the program, paste the key you created into the first line (see step 3, do not click "Generate/Enter a key" again!). Then click "Validate twin key" (4). After you have done this, you should see the following message: "System cleaned. Reinstall NemSLock".
   
10. Update your current Allplan version. Use the temporary license file ("psd" can be found in its file name). You can also find your current temporary licenses at www.connect.allplan.com. Go to "Profile -> License administration".
    Students should use the Allplan Setup program which they can download from Allplan Campus (http://www.allplan-campus.com -> log on -> select "Software" at the top -> download Allplan). Use the trial license provided by Setup.

After this, request a new license by sending a new registration request (Services application -> Utilities -> License -> License Manager). Select the license entry for your seat and click "Request license".
If you work with a license server, reconnect the client with the server.

Question:

How to upgrade from Allplan 2016 to Allplan 2017 in conjunction with a license server?


Answer:

Start by updating your license(s) at the license server. After this, upgrade the clients.

Check the version of the license server. If you use the license server 2016-1-4 or later, you can find the version number (Build-ID) at bottom left in the License Settingsprogram. The version number should be at least 1.614.x.x. If you cannot see the Build-ID, you work with an older license server. In this case, update the license server first. Download the software for the license server from Allplan Connect or from our FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2016/DoWn-2016-License_Server_Setup.zip

Start the new License Server Setupon the server or computer you use as the license server. Right-click the *.exe file and select 'Run as administrator' on the shortcut menu.

• Click Install.
• Click Exit.

After this, update the license(s).

• Start the License Settingsprogram on the server.
• Click License activationon the left. Then click the license you want to update.
• The 'Update license' function is now available.
• Click Update license.
• If you have more licenses for the license server, repeat these steps.

You can then upgrade Allplan at the clients. Start Setup and follow the instructions displayed. The license server license will be detected automatically on the network. When you are prompted to select the license file, click 'Use active license'. Follow the installation instructions.


Note: You can only use an existing license server to update licenses. If you want to use a new license server with Allplan 2017 or if you have not yet installed a license server, read the following instructions:
https://connect.allplan.com/en/faqid/20150618134224.html
You can find your Product Key in Allplan Connect as usual. Go to http://connect.allplan.com/license

Question:

How can manufacturer catalogue data be installed or updated retrospectively?



Answer:

To install or update manufacturer catalogue data, such as the reinforcement connections from ERICO-Lenton, at a later date, please proceed as follows:

Firstly, you need the latest installation package for your version
You can find this either on Allplan Connect (www.connect.allplan.com), or from our webdrive at

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

The installation packages can be found under
Allplan/"Version"/Installation package

(Click on the three dots to the right of the file size and select Download)

Note: Do not download all files (that's about 450GB!), but only the installation package for the version you need.

Copy the zip file to your local computer.


1. please open your STD directory of the central file storage via the Allmenu of the Allplan version to be updated.




2. please close all running Allplan applications and the Allmenu in the company again

3. rename the Prod subdirectory in the STD directory you have just opened to Prod_old

4. now unpack the ZIP file of the version you have just downloaded in an empty directory and then start AllplanSetup.exe by double-clicking the left mouse button




5. please select "Update" when asked for the installation option



6. when asked for the licence to be used, simply select "Use active licence"
7. under "Setup type", now select the Customised variant​​​​​​​



8. you can then first decide again on the languages to be installed

9. in the following window, you can select the manufacturers from which you would like to install the current catalogue data for the products. Please make your selection here.​​​​​​​



10. then you will be asked for the country packages, which is usually easy to confirm.

11) Finally, you will see a small overview window in which you can start the update installation.

After successful installation, the current catalogue data should now be available when using the functions for the reinforcement connections and can be used without any further messages.​​​​​​​


Hint:
Ideally, have these instructions carried out by your IT service provider/administrator.

Question:

How can I borrow a license for a client temporarily from the license server?



Answer:

Hotfix 2016-1-4 enables you to temporarily borrow (import) licenses from the license server.
If you want to use this function, note the following points:


Borrowing licensesrequires the following steps. Make sure you do not change the order of these steps. Otherwise, you cannot borrow licenses.

1. Install Allplan 2016-1-4on the client.
2. Go to the server and update the software for the license server to 2016-1-4(Build-ID 1.614.x.x ).
3. Go to the license server and update the licenses.

You can find a detailed description of each step in the following section.

1. Install Allplan 2016-1-4
Make sure all clients are equipped with Allplan 2016-1-4 or later.
If this is not so, install a full update or a hotfix. You can do this manually or use auto-update.
You can find more information in Allplan Connect:
https://connect.allplan.com/en/faqid/20110412100857.html

To install manually
Download the current hotfix(es) manually. To do this, log in to Allplan Connect https://connect.allplan.com/de/support/downloads.htmlad go to Support - Downloads - Latest Hotfixes.
You can also download the hotfixes from our FTP server.
To access our FTP server, you require a current Windows operating system. Do the following:

Enter the following address in Windows Explorer (do not use Internet Explorer!):
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de

You can find the hotfixes in this folder: /download/Allplan/2016/Hotfix/


2. Update the license server 2016-1-4(Build-ID 1.614.x.x )
Not only Allplan but also the license server requires the new version. Check the version of the license server. You can find detailed information on the version (Build-ID) at bottom left in the License Settingsprogram.
Make sure the version of the license server you use is at least 1.614.x.x. If you cannot see the Build-ID, you work with an older license server.
If this is so, update the license server. Download the software for the license server from Allplan Connect or from our FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2016/DoWn-2016-License_Server_Setup.zip

Start the new License Server Setupon the server or computer you use as the license server. Right-click the *.exe file and select 'Run as administrator' on the shortcut menu.

• Click Install.
• Click Exit.
  

If you have not worked with the license server before or if you have not switched to Allplan 2016 until now, you can find detailed information in Allplan Connect:
https://connect.allplan.com/en/faqid/20150618084450.html


3. Update the licenses
You must update your license before you can use this new function for borrowing licenses.

To update a license on the license server

• Start the License Settingsprogram on the server.
• Click License activationon the left. Then click the license you want to update so that this license is highlighted in blue.
• As you can see, the 'Update license' function is now available.
• Click Update license.
• If your license includes configurations for several seats, you must update each license separately.

To borrow a license, do the following:

Notes:
You cannot borrow licenses on the license server. You can do this only at the clients.
You can only borrow and return a license if the client is connected with the license server.
Computers that are not on the company network must use a VPN connection to access the server.

At the client:

• Open the 'License settings' dialog box: Services application -> Utilities -> License settings.
• Click License selectionon the left. Then click the license you want to borrow so that this license is highlighted in blue.
• If this license is a license of the license server, the Todaybutton in the 'Borrow license for:' area is no longer grayed out.
• This button always shows the preset period of time. The default setting is Today.This button is divided into two parts. If you want to change the period of time, click the arrownext to Today. You can now choose from various options.
  Note: When you select 'Today', the license will be available again for all Allplan users on the server tomorrow.
  When you select a number of days, borrowing will always be valid for 24 hours. For example, you borrow a license for 1 day and borrowing starts at 3 o'clock in the afternoon, the license will not be available on the server until 3 o'clock in the afternoon.
• Click Today(selected period of time) to borrow the license immediately.

You can immediately see the borrowed license in the license selection below your computer name. Click the blue information button to get details about this license. For example, you can see when the borrowed license will automatically be returned to the server.

• If you want to return the license to the server before the time period expires, click the license again so that it is highlighted in blue. The Return licensebutton is now available. Click Return licenseto immediately return the selected license to the server.

Question:

My computer does not have Internet access, but I would like to activate the license with the Product Key. What can I do?


Information:

The easiest way to activate and return Allplan licenses is to do this online. In other words, the computer has Internet access. However, you can also activate Allplan on a computer without Internet access (offline licensing). Offline licensing is particularly useful if some Allplan computers in your office do not have Internet access and do not use a license server either.

If the computer without Internet access and the computer with Internet access are neither close to each other (for example, the computer in the office hasInternet access, but the computer at home does not haveInternet access) nor connected with each other (for example, using LAN), offline activation is not very suitable, as you have to access both the computer with Internet access and the computer without Internet access.

Requirements for activating a license offline:

• You have a valid Product Key.
• You have installed Allplan on the computer without Internet access (for example, as a viewer).
• You have another computer with Internet access.

Important: Activating a license offline involves two steps. In addition, you need to upload a receipt file so that you can return the license offline later.

There are the following basic steps:

• Creating and uploading the license request file
• Downloading and importing the license update file
• Creating and uploading the receipt file

The online computer uses the following web page:
http://lc.codemeter.com/59885/depot_151/index.phphttp://lc.codemeter.com/59885/depot/index.php


Note:

As both the license file and the receipt file are saved with the name of the container number by default, it may happen that you mix up these two files. Therefore we strongly recommend that you use meaningful names for the files. For example, the name could include the name of the computer and the Product Key or the words “license” and “receipt”.
This is particularly important if you want to activate several computers offline.


Answer:

A: Activating licenses offline

To activate licenses, use CodeMeter Control Center.

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.

You can find the container numbers in the ‘License’ area.
If you have a stand-alone license, the name of this container is Allplan GmbH and its number is 327XXXXXXX.

Select this container and click Activatelicense on the right. Select
Create license request. Create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.
Go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Activate license.

You can see your license and all available updates, which should be selected. Click Offline License Transferat the bottom on the right.

You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload license request now. This creates your license, which you can download by clicking Download license update file now. Install this license on your computer.

To do this, go to CodeMeter Control Center and click File-> Importlicense.


You can see the activated license in the Services application -> Utilities -> License settingsand you can now use this license for Allplan.


Finally, upload the receipt file.
To do this, open CodeMeter Control Centeragain and select the new Allplan GmbH license with the number 128-XXXXXXX.

Then click License update -> Next -> Create receipt.
Create the receipt file for this container.
Upload this receipt file using the web page.

Take this file to the computer that is online. Click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.




B: Returning licenses offline

You can return licenses in the same way:
Start CodeMeter Control Center and select the container with the license (Allplan GmbH with the number 128-XXXXXXX). Then click License update -> Next -> Create license request.
Here, too, create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.
Here, too, go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Move license.
Click Offline License Transferat the bottom on the right.
You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload request now.
Then click Download license update file now. Download the file and import it. To do this, go to CodeMeter Control Centerand click File -> Importlicense.

Then create a receipt by clicking License update -> Next -> Create receipt.
Upload this receipt file using the web page.
To do this, click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.

The license is now available again and can be used on another computer.

Question:

I activated my license offline. Now I would like to update this license or get the license for the new version.
What can I do?



Answer:

To update the license, you can use CodeMeter Control Center.

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.

You can find the container numbers in the ‘License’ area. Make sure your license container is included in this list.
For license server licenses, this is an Allplan CM6 container with the number 130-XXXXXXX.


Note:
If there is only an Allplan GmbH container with the number 128-XXXXXXX, your license server is too old. In this case, proceed as described here: https://connect.allplan.com/en/faqid/20160527114300.html.


Select this Allplan CM6 container and click License updateon the right. Select Create license request. Create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.

Go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Activate license.


You can see the new license update, which is selected. Click Offline License Transferat the bottom on the right.

You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload license request now. This creates your license, which you can download by clicking Download license update file now. Install this license on your server.

To do this, open CodeMeter Control Centerand click File -> Importlicense.
You can now see the updated license in the license settings.



Finally, upload the receipt file.
To do this, open CodeMeter Control Centeragain and select the Allplan CM6 container with the number 130-XXXXXXX.

Then click License update -> Next -> Create receipt.
Create the receipt file for this container.

Take this file to a computer that is online.

Upload this receipt file using the web page.
Click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.


If you have several license server licenses, all these licenses can be in the same Allplan CM6 container. However, you must upload the license update fileand upload the receiptfor each Product Key or license to update all licenses.



Notes:

• You cannot use Allplan Connect to update licenses. However, you can activate licenses offline for the first time or return licenses using Allplan Connect.
  
• Did you know that you can find details about you licenses in Allplan Connect at http://connect.allplan.com/license. Just load the details about the licenses displayed by clicking the information button at the end of a line.

Question:

I purchased a new license and received a Product Key for Allplan. However, I use earlier Allplan versions with NemSLock server in my office. How can I install Allplan 2015 or an earlier version despite the new license? How can I activate the license on NemSLock server?


Answer:

Allplan 2016 introduced a new protection system. Since then licensing has been based on CodeMeter by Wibu Systems AG. You can no longer use NemSLock server with Allplan. For running Allplan, you get a Product Key by email. Using this key, you can activate your license online.

This new license is not downward compatible. Consequently, you cannot use it for earlier Allplan versions.

If you want to install Allplan 2015 or an earlier version, use a trial license to install the version you need.

Downloading Allplan:
Make sure the Allplan version you install is always up-to-date. In other words, it should include the latest hotfixes and service releases.
You can download the current Allplan version from Allplan Connect or the FTP server.
Downloading from Allplan Connect:
https://connect.allplan.com/de/support/downloads.html

FTP server:
Copy this link and paste it into the address bar of Windows Explorer. Then press ENTER.
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de
This opens the folder on our FTP server.

Go to /download/Allplan/2015/CD (choose the path in accordance with the version you need) and select the appropriate file. Then click Edit -> Copy (Ctrl+C).
Switch to a folder on your computer and select Edit -> Paste (Ctrl+V).
Extract the ZIP file. Right-click the EXE file and select "Run as administrator".
Deactivate the virus scanner during installation.


1. Install Allplan with a trial license
Install Allplan. In the 'Select License Information' dialog box, choose 'Trial license for temporary use' and select the license for 'Architecture' or 'Engineering'.

Important: If you work with Workgroup Manager, select 'Different trial license' -> 'Next'. Open the Workgroup folder for your country and select the appropriate license. Then follow the instructions and install Allplan. Make sure you enter the paths correctly.


2. Use NemSLock server to request a registered license for the new seat

If you have not used a license server until now, install the license server using the trial license for NemSLock Server.

Installing NemSLock Server

• Start the Setup program for NemSLock Server. You can find the latest Setup program on our FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2014/allplan2014-nemslock-lizenz.zip

• The trial license is also on the FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/Allplan 2015 Nemslock Server Trial.nslsrv

• Select the trial license file for NemSLock Server. This license is valid for 30 days, but it includes only seat. The full number of seats purchased will be available to you as soon as you have installed the registered licenses (see below).
• Select the full installation.
• If the service does not start automatically after Setup, select Control Panel -> Administrative Tools -> Services and start the Nemslock Server 2006 service.

Registering licenses

• Open NemSLock 2006 Server Consoleby clicking the corresponding icon on the desktop or by selecting Start -> All Programs -> NemSLock 2006 Server -> NemSLock 2006 Server Console.
• Switch to Moduleson the left.
• Select one of your seats.
• Click the Registration request (register.txt)button.
• Click Edit.
• Fill out all fields marked with an asterisk (*). Make sure you enter your email address correctly, because the registered license file will be sent to this address (and not to the address of the person who sent the registration request!). Click OKto confirm.
• Click Create registration request. Windows Explorer opens and shows the register.txt file.
  If you have closed Windows Explorer, you can find the file in the program folder of NemSLock Server. If you installed the program to the path proposed, the path is
  C:\Program Files (x86)\Nemetschek\NemSLock Server 2006\Programs\License.
• Use an editor to open the new register.txt file.

You can find the entry for your seat in line @23@seat:. Change it and enter your new seat number instead. For example, if you purchased seat 08, change the entry to @23@seat: 08. Save the file.

• You can now use all the options provided by Windows Explorer to copy the registration file to a computer with Internet connection. You can do this on the network or you can use a USB stick. You can then email the file to us.
• Send the email with the registration request to register@nemetschek.de.
• You will promptly receive your registered license for the new seat.

Installing licenses
Exit Allplan on all workstations.

• Open NemSLock 2006 Server Console.
• Click Stop serveron the left.
• Switch to Moduleson the left.
• Click Browse and select the registered license file.
• Click Install license file.
• After this, you can start the server again by clicking Start server.

Note:

If you purchased several new licenses, you have to generate and send a separate registration request for each seat. Just repeat the steps described above. You will then receive a registered license file for each seat. You must install each file.

This FAQ is valid from 24.04.2023, from then on a new Allplan Exchange Online Service will be available to you.

Question:

I would like to start with Allplan Exchange. 
First steps in Allplan Exchange work.

Important note : 

Before you start with the first steps in a new system, it is good for you to know whether the data can also be deleted. The answer to this is YES. When you start saving your first projects and documents online, you can delete them after a test run.

It is up to you to delete the centrally stored data at any time; with the deletion, access is withdrawn from the project participants.

Answer:

The following simplified representation shows that some steps are carried out once and further steps are repeated for each project.

 

(1) REGISTRATION (Login):

By registering in Connect, you will receive a valid USER account for all our online services (such as BIMPLUS and EXCHANGE) , allowing you to log in to Exchange:

https://exchange.allplan.com


 

Logging in should be possible in any case if you have a USER account.
The use of your own COMPANY account depends on your licence.
If you are unable to continue from here, please contact your

sales partner : LINK = https://www.allplan.com/de/beratung-verkauf/vertriebspartner/

If you already have a licence, you can continue with the next points

(2) COMPANY MEMBERS: 

The first user is automatically authorized to invite members to the Exchange account and to define their roles in the Exchange account.
a) In the main menu, select "PROJECTS" | b) select the "INFO BUTTON" | c) here you will see the list of your current MEMBERS | d) you can add more by clicking on the ADD MEMBERS button | e) simply enter the email address, select a language (from the recipient) and a COMPANY ROLE, click on "Send" to finalize the invitation



The newly invited member will receive an email and can complete the registration of his personal account.

Remove member : 

If you want to remove a member, simply click on the icon with the cross (see picture #f) in the corresponding line. A member will then be removed from your company account and will also be removed from all projects in your company account so that the former member can no longer access your data.

(3) PROJECT:

The first project can be created online:

a) In the main menu, select "PROJECTS" | b) Select the icon for "CREATE NEW PROJECT" | c) Enter a name e.g. "MY FRIST STEP" and click on Create | d) You will receive a message that a new project has been created | e) You will find the new project in the overview,
TIP: You have automatically been created as a project participant with the highest project role "Manager" and can therefore continue with step 4.


Delete project : 

If you want to delete a project, simply click on the icon  (see image #f) in the corresponding line. The project will be deleted along with all existing documents, so you and any Project members will no longer have access to the project data. Please note that this step cannot be undone. 
You will be see a message and must explicitly confirm that you have taken note of this.

(4) PROJECT PARTICIPANTS:

You can select the project participants from the group of company members (already created under point 2); by entering a name or email you will automatically receive default values. Select a company member and assign a project role at the same time.

a) In the main menu, select "PROJECTS" | b) Select a project from your account. | c) Switch to the "PARTICIPANTS" tab | d) Click on the "Add project participants" function | e) Simply enter the name or email here, you will receive default values for selection, at the same time you can select the corresponding project role and click on "Add" | f) In the list of project participants you will also see their role, which can be changed at any time.
The project participants now have access to the project and all plans that you will send to the project participant.



 

Remove project participant : 

If you want to remove a project participant, simply click on the icon with the cross (see image #g) in the corresponding line. A project participant is then removed from the project assignment and can no longer access the project data.

(5) PLAN DISTRIBUTION:

LOGIN: Now start Allplan CAD and open your desired CAD PROJECT. a) Switch to the Plan layout area | b) Start the "Allplan Exchange" function | c) The Allplan Exchange dialogue opens | d) Click on "Log in" to use the advantages of the Allplan Exchange online function | e) In the login dialogue, enter the same login data as on the website| f) When logging in to this CAD project for the first time, you will automatically be asked for the assignment, select the desired Allplan Exchange account and the PROJECT previously created online, e.g. "MY FRIST STEP".

a) LEFT: select the plans to be exported from the plan overview | b) MIDDLE : define the file formats for each recipient | c) RIGHT: see the expected results of your selection for each recipient.  | d) Click on EXPORT to create the file formats and send them immediately.



 

(6) DOWNLOAD:

The recipients automatically receive an email notification and are authorised to download the plans centrally online and at the same time the plans are automatically versioned.
In the "INBOX" overview, every registered recipient can download all the documents that have been sent to them. 
And this is how the download works:

a) A recipient can log in to Allplan Exchange on the website | b) The INBOX is the first page you see after logging in | c) Individual or multiple entries can be downloaded - simply select them | d) and click on DOWNLOAD e) A message informs you of the successful action f) The icon in the table visualizes via the color change whether the entry has already been downloaded or not.



 

(7) REPORT:

Allplan Exchange records all history information for each file, e.g. : Upload, sender, recipient and download.
A project-related report output clearly shows the history of all plan versions, their history and their history information.

a) In the main menu, select "PROJECTS" | b) Select a project from your account. | c) You are automatically on the overview of the project documents, select the button "REPORT" | d) The report opens in another browser tab and you can see the entire project history. You can print this display with the usual browser functions or save it as a PDF.

(8) DELETE DATA:

The following data deletions can be found in the corresponding sections 

• Remove company members, see section (2) COMPANY MEMBERS
• Delete project, see section (3) PROJECT
• Remove project participants, see section (4) PROJECT PARTICIPANTS
• Individual documents or document versions can be found here in this section

Delete documents including all document versions

a) In the main menu, select "PROJECTS" | b) Select a project from your account. | c) You will automatically be taken to the overview of project documents | d) Select the document or several documents to be deleted | e) Select the button with the three dots and the DELETE option | f) You will receive a message that the document including its versions and history information will be deleted. Please note that this step cannot be undone.



 

Delete a single document version

Now you only have to navigate down one level more, but the principle is the same as when deleting a document, except that only one version is deleted here. This is useful, for example, if you have accidentally uploaded something and only want to remove these versions from distribution.

a) In the main menu, select "PROJECTS" | b) Select a project from your account. | c) Y You will automatically be taken to the overview of project documents | d) Click on the document containing the versions | e) A side panel opens | f) Here you will find the "Versions" button | g) For better orientation, the breadcrumb menu also helps you and shows which document you have selected | h) Now select the version to be deleted "e.g. Index C" | i) Select the button with the three dots and the DELETE option | j) You will receive a message that the document version including its history information will be deleted. Please note that this step cannot be undone.


 

We hope you have fun with Allplan EXCHANGE

Question:

How can the program "Codemeter Control Center" be installed manually.


Answer:

Exit Allplan.

A current and released version of "Codemeter Control Center" can be downloaded from the following link.

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

The program is located in the folder.
/Allgemein/Wibu/

(Click on the three dots to the right of the file size and select download)


Start the file "CodemeterRuntime.exe" bypassing the user account control. To install, activate the file with the right mouse button and select "Run as administrator".
Confirm all messages in the setup, as well as the default settings with 'Next'.
Codemeter Control Center will then be installed.


Note:
If you are using an Allplan license server, the Codemeter Control Center program is not only available on every Allplan client, but also on the server running the Allplan license server.
Install Codemeter Runtime on your license server in the same way.
Please also note the following instructions for the license server.
https://connect.allplan.com/en/faqid/20200925120630.html

Question:

Why do the toolbar icons and crosshairs disappear?



Answer:

As the on-screen display is filtered by the vertical synchronization of the Nvidia driver, the toolbar icons and crosshairs disappear after some time. This problem often occurs when you switch from the layout editor to drawing file edit mode.

To solve this problem, you need to permanently switch off vertical synchronization in the Nvidia Control Panel. Start by installing the latest Nvidia graphics card driver, which you can find at the following link:

http://www.nvidia.de/Download/Find.aspx?lang=de

Install the driver with administrator privileges and restart the computer after the installation.

To switch off vertical synchronization in the driver, do the following:

Click on the desktop with the right mouse button -> Nvidia Control Panel-> 3D Settings-> Manage 3D Settings.

Scroll down in the settings of the global profile of the Nvidia driver and set "Vertical Synchronization" to "Off". Then click "Apply".

Now vertical synchronization is no longer used, and the icons and crosshairs stay visible.


Note:

Vertical synchronization is not required for other programs such as Excel or Powerpoint.
But it is useful for games, movies or 3D objects that move quickly.

Question:

Allplan no longer starts after a Windows update. A message appears stating that: Vulkan-1.dll cannot be found. How can the problem be solved?



Answer:

If the Allplan Setup was unpacked in your local default path during installation, you can access the contents. At
C:\Benutzer\Öffentlich\Öffentliche Dokumente\Allplan 2020\ISSetupPrerequisites\{E9D9A080-CAE1-4890-88C9-E403DDB4D156}
is the VulkanRT-1.1.106.0-Installer.exe file.

Alternatively, you can find the file at: https://webdrive.allplan.com/s/4LrjrymoxESzC6p
in the following folder.
/General/Tools/Vulkan/
(Click on the three dots to the right of the file size and select download).

Execute this file bypassing the user account control by clicking with the right mouse button on the file VulkanRT-1.1.106.0-Installer.exe -> Execute as administrator.
The problem should then be solved and Allmenu and Allplan should start correctly again.



Hint:

VulkanRT is used from Allplan 2020 for addressing the graphics card. Allplan 2019 does not use this technology and is therefore not affected by the problem.
The error message appears both when starting the Allmenu, when creating a support request via the Hotinfo and when starting Allplan 2020.
Allplan_2020.exe appears in the task manager for a short time. The process is then terminated again