Question:

Why is it not possible to install IBD planning data?
Why does Allplan not accept my activation code?



Answer:

If you have just installed Allplan or if you have used a trial license until now, start Allplan once with your license so that Allplan saves your customer number.
Make sure you install the correct IBD package.

IBD provides additional wizards you can use in Allplan. However, you have to purchase these additional wizards.
Should you have any questions (costs, use), please contact your sales partner.


Some notes on IBD:

IBD CAD Planning Data(building construction, industrial construction, ...) are wizards you can use in Allplan. Consequently, you can only install these wizards on a computer running Allplan.

IBD Building Components(building construction, building alteration, ... ) build on BCM/Nevaris.
If you use Nevaris, you must install IBD building components on a computer running Nevaris andAllplan.
If you want to use IBD building components for BCM, you must install this package on a computer running Allplan BCM.
As you can see, it matters whether you are trying to install IBD building components for Nevaris or BD building components for BCM.
You can find both packages on Allplan Connect.


Make sure you download the right package from Allplan Connect.

You get activation codes for the IBD packages you purchase.
You can see your activation codes on Allplan Connect at http://connect.allplan.com/license.

Pay attention to uppercase and lowercase letters in Setup.

You can find the IBD packages on Allplan Connect at
https://connect.allplan.com/de/support/downloads.html
(requires login details for Allplan Connect)

You can filter by version, such as Allplan IBD Version 2016.


Note:

There is no trial license for IBD. This means that you cannot install IBD if you run Allplan with a trial license.

You can install two IBD packages for free. You do not require codes for IBD CAD Basic Planning Data and IBD CAD Building Alteration Data. You can also find these packages on Allplan Connect.

Question:

Why is it not possible to install IBD planning data?
The customer number displayed is not correct or the number 0000000 is displayed and the activation code is rejected.


Answer:

The customer number depends on the license used for the installation.
Install the appropriate temporary or final license.

In addition, you need to adjust the customer number in the following places.

Services application -> Utilities -> License -> License Manager (NemSLock). Click Options at top right. Click the Customer details tab. Enter your customer number for the Client ID.
Note: If this field is not available, you need to log on as the administrator.

Services application -> Service -> Windows Explorer -> General program data (ETC, LIC) -> License(with earlier versions: Services application -> Service -> Windows Explorer (program folder)). Find the info.001 file and open it using the editor, for example. Go to the Customer line and enter your customer number. After this, save the file.

Now you can install IBD.


Note:

There is no trial license for IBD. This means that you cannot install IBD if you have installed Allplan with a trial license.

If the current IBD activation codes are not on hand, you can download them from Allplan Connect:
connect.allplan.com. After you have logged on, select "PROFILE-> License Management".

• Who is Digital River?

Digital River Ireland Ltd. is a global online order processing company and partner of ALLPLAN. Digital River Ireland Ltd. is therefore an authorized agent for the various digital products and services available to purchase on the ALLPLAN Online Shop.
 

• Who will process my order?

For non-US customers
Digital River Ireland Ltd. will process your order based on the Digital River Ireland Ltd. Terms of Sales and the Digital River Privacy Policy.
For US customers
Digital River Inc. will process your order based on the Digital River Inc. Terms of Sales and the Digital River Privacy Policy.
 

• What rights do I have?

Digital River Ireland Ltd. process all order queries in accordance with the requirements in place for online trade.
 

• Which payment methods can I use?

You can use a variety of payment methods (such as a credit card, SEPA or PayPal*). These payment methods may vary depending on the country and product in question.

* If you wish to use PayPal, payment will also be taken prior to the order being processed further.
 

• Where can I find my bill?

You should receive your bill via email 24 hours after the product is dispatched. Unable to find this email? No problem; you can also download the associated bill as a PDF document from your Customer Account at shop.allplan.com 24 hours after dispatch. 
 

• Why was my transaction unable to be processed?

A transaction may fail for various reasons. Your financial services provider will be able to provide you with the specific reasons. If a transaction fails, we will not debit any funds from you.
 

• Who do I address any technical queries to?

If you should have any further questions, our technical support are happy to help. Find out how you can get in touch by visiting the Technical Support section in the Allplan Connect portal (https://connect.allplan.com/support/kontakt.html).
 

• How do I cancel my subscription?

Please login at shop.allplan.com go to your account and select “My Orders”. Then identify the subscription you would like to cancel and select the button “Cancel”.
 

• What is our refund policy?

This is a B2B shop. In special cases, please visit www.allplan.com and use the contact options available on the website.
 

• How to request a refund?

Please visit www.allplan.com and use the contact options available on the website.
 

• How to cancel an order?

An order is handled and fulfilled immediately. If you would like to cancel your subscription, please see a point ‘How do I cancel my subscription?
 

• What is our privacy policy?

Please select the link ‘Data protection’ in the footer of the web shop.
 

• How to handle a complaint?

Please visit www.allplan.com and use the contact options available on the website.
 

• Other queries

We are of course on hand to help you with any other queries you may have. Please visit www.allplan.com and use the contact options available on the website.
 

This FAQ is valid from 24.04.2023, from then on a new Allplan Exchange Online Service will be available to you.

Question:

I would like to start with Allplan Exchange. 
First steps in Allplan Exchange work.

Important note : 

Before you start with the first steps in a new system, it is good for you to know whether the data can also be deleted. The answer to this is YES. When you start saving your first projects and documents online, you can delete them after a test run.

It is up to you to delete the centrally stored data at any time; with the deletion, access is withdrawn from the project participants.

Answer:

The following simplified representation shows that some steps are carried out once and further steps are repeated for each project.

 

(1) REGISTRATION (Login):

By registering in Connect, you will receive a valid USER account for all our online services (such as BIMPLUS and EXCHANGE) , allowing you to log in to Exchange:

https://exchange.allplan.com


 

Logging in should be possible in any case if you have a USER account.
The use of your own COMPANY account depends on your licence.
If you are unable to continue from here, please contact your

sales partner : LINK = https://www.allplan.com/de/beratung-verkauf/vertriebspartner/

If you already have a licence, you can continue with the next points

(2) COMPANY MEMBERS: 

The first user is automatically authorized to invite members to the Exchange account and to define their roles in the Exchange account.
a) In the main menu, select "PROJECTS" | b) select the "INFO BUTTON" | c) here you will see the list of your current MEMBERS | d) you can add more by clicking on the ADD MEMBERS button | e) simply enter the email address, select a language (from the recipient) and a COMPANY ROLE, click on "Send" to finalize the invitation



The newly invited member will receive an email and can complete the registration of his personal account.

Remove member : 

If you want to remove a member, simply click on the icon with the cross (see picture #f) in the corresponding line. A member will then be removed from your company account and will also be removed from all projects in your company account so that the former member can no longer access your data.

(3) PROJECT:

The first project can be created online:

a) In the main menu, select "PROJECTS" | b) Select the icon for "CREATE NEW PROJECT" | c) Enter a name e.g. "MY FRIST STEP" and click on Create | d) You will receive a message that a new project has been created | e) You will find the new project in the overview,
TIP: You have automatically been created as a project participant with the highest project role "Manager" and can therefore continue with step 4.


Delete project : 

If you want to delete a project, simply click on the icon  (see image #f) in the corresponding line. The project will be deleted along with all existing documents, so you and any Project members will no longer have access to the project data. Please note that this step cannot be undone. 
You will be see a message and must explicitly confirm that you have taken note of this.

(4) PROJECT PARTICIPANTS:

You can select the project participants from the group of company members (already created under point 2); by entering a name or email you will automatically receive default values. Select a company member and assign a project role at the same time.

a) In the main menu, select "PROJECTS" | b) Select a project from your account. | c) Switch to the "PARTICIPANTS" tab | d) Click on the "Add project participants" function | e) Simply enter the name or email here, you will receive default values for selection, at the same time you can select the corresponding project role and click on "Add" | f) In the list of project participants you will also see their role, which can be changed at any time.
The project participants now have access to the project and all plans that you will send to the project participant.



 

Remove project participant : 

If you want to remove a project participant, simply click on the icon with the cross (see image #g) in the corresponding line. A project participant is then removed from the project assignment and can no longer access the project data.

(5) PLAN DISTRIBUTION:

LOGIN: Now start Allplan CAD and open your desired CAD PROJECT. a) Switch to the Plan layout area | b) Start the "Allplan Exchange" function | c) The Allplan Exchange dialogue opens | d) Click on "Log in" to use the advantages of the Allplan Exchange online function | e) In the login dialogue, enter the same login data as on the website| f) When logging in to this CAD project for the first time, you will automatically be asked for the assignment, select the desired Allplan Exchange account and the PROJECT previously created online, e.g. "MY FRIST STEP".

a) LEFT: select the plans to be exported from the plan overview | b) MIDDLE : define the file formats for each recipient | c) RIGHT: see the expected results of your selection for each recipient.  | d) Click on EXPORT to create the file formats and send them immediately.



 

(6) DOWNLOAD:

The recipients automatically receive an email notification and are authorised to download the plans centrally online and at the same time the plans are automatically versioned.
In the "INBOX" overview, every registered recipient can download all the documents that have been sent to them. 
And this is how the download works:

a) A recipient can log in to Allplan Exchange on the website | b) The INBOX is the first page you see after logging in | c) Individual or multiple entries can be downloaded - simply select them | d) and click on DOWNLOAD e) A message informs you of the successful action f) The icon in the table visualizes via the color change whether the entry has already been downloaded or not.



 

(7) REPORT:

Allplan Exchange records all history information for each file, e.g. : Upload, sender, recipient and download.
A project-related report output clearly shows the history of all plan versions, their history and their history information.

a) In the main menu, select "PROJECTS" | b) Select a project from your account. | c) You are automatically on the overview of the project documents, select the button "REPORT" | d) The report opens in another browser tab and you can see the entire project history. You can print this display with the usual browser functions or save it as a PDF.

(8) DELETE DATA:

The following data deletions can be found in the corresponding sections 

• Remove company members, see section (2) COMPANY MEMBERS
• Delete project, see section (3) PROJECT
• Remove project participants, see section (4) PROJECT PARTICIPANTS
• Individual documents or document versions can be found here in this section

Delete documents including all document versions

a) In the main menu, select "PROJECTS" | b) Select a project from your account. | c) You will automatically be taken to the overview of project documents | d) Select the document or several documents to be deleted | e) Select the button with the three dots and the DELETE option | f) You will receive a message that the document including its versions and history information will be deleted. Please note that this step cannot be undone.



 

Delete a single document version

Now you only have to navigate down one level more, but the principle is the same as when deleting a document, except that only one version is deleted here. This is useful, for example, if you have accidentally uploaded something and only want to remove these versions from distribution.

a) In the main menu, select "PROJECTS" | b) Select a project from your account. | c) Y You will automatically be taken to the overview of project documents | d) Click on the document containing the versions | e) A side panel opens | f) Here you will find the "Versions" button | g) For better orientation, the breadcrumb menu also helps you and shows which document you have selected | h) Now select the version to be deleted "e.g. Index C" | i) Select the button with the three dots and the DELETE option | j) You will receive a message that the document version including its history information will be deleted. Please note that this step cannot be undone.


 

We hope you have fun with Allplan EXCHANGE

Question:

How to update the license server and the licenses?



Answer:

Allplan 2016: Before you do anything, make sure Allplan 2016-1-4 or later is running on all clients.
Allplan 2017 and higher: Check the version of the license server as described below and update the licenses.

1. Updating the license server
Check the version of your installed license server on the server. Starting with the license server version 2016-1-4, the detailed version status (Build-ID) is displayed directly in the lower left corner of the License Settings program.
The latest version 1.11xx.xxx.xxx should be displayed here. If an older Build ID is displayed, then you still have an older license server in use. In any case, please update your license server. Download the software for the license server from Allplan Connect - license server version 2021 or from the following link.

https://webdrive.allplan.com/index.php/s/4LrjrymoxESzC6p

The package is in the folder

/Allplan/Lizenzserver/2021/

Start the new License Server Setup on the server or computer you use as the license server. Right-click the *.exe file and select 'Run as administrator' on the shortcut menu.

• Click Install.
• Click Exit.
  

If you have not yet installed the license server or if you have not switched to Allplan 2016 or higer until now, you can find detailed step-by-step instructions at
https://connect.allplan.com/en/faqid/20150618084450.html


2. Updating the licenses
Update the licenses at the license server as follows:

• Start the License Settingsprogram on the server.
• Click License activationon the left. Then click the license you want to update so that this license is highlighted in blue.
• As you can see, the 'Update license' function is now available.
• Click Update license.
• If your license includes configurations for several seats, you must update each license separately.
  
  

Note: When updating the license it can be that you will receive a higher version of the license as the version of Allplan you are using. The license is downward comatible and can be used until Allplan 2016.

Question:

You suddenly receive the error message "System requirements not met. CodeMeter is not installed. An update installation might fix the problem." How can this be fixed?


Answer:

The service required for licensing is no longer running correctly on your computer.

Please proceed as follows on this computer:

In the first step, uninstall the existing components of Codemeter Runtime Kit. You will find the program in your Windows program list.

In the second step, install the Codemeter Runtime program again.
You can download a current and released version of "Codemeter Control Center" from the following link.

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

The program is located in the folder.
/General/Wibu/

(Click on the three dots to the right of the file size and select download)

Start the file "CodemeterRuntime.exe" bypassing the user account control.
For installation, activate the file with the right mouse button and select in the context menu that is then available
"Run as administrator".
Confirm all messages in the setup, as well as the settings made with 'Next'.
Codemeter Control Center will then be installed.


Note:
We recommend excluding Codemeter from the virus scanner. You can get information about this at the following link:
https://connect.allplan.com/de/faqid/20151209133620.html

Question:

What license issues do I need to consider when upgrading from Allplan 2021/2022/2023 to Allplan 2024?

Answer:

Installation options during Setups

Upgrade - program update with transfer of all project data, office and user settings.
The existing Allplan installation is upgraded to version 2024. If several Allplan versions are installed, only the latest version will be suggested for upgrade.  Projects, office and user settings are automatically transferred from 2021/2022/2023 to Allplan 2024. Allplan 2021/2022/2023 is then no longer available.

New installation without transfer of project data, office and user settings:
Existing Allplan installations remain unchanged. Office and user settings are not transferred to version 2024. You can import projects after installation using the following Allplan function:
New project, open-> Import projects.

New installation with transfer of office and user settings:
Existing Allplan installations remain unchanged. Office and user settings are automatically transferred from 2021/2022/2023 to version 2024. In the case of multiple installed Allplan versions, only the most current version is suggested for transfer. If you have installed with a central file store, make sure that you create a folder with a suitable share on your central file store (server) beforehand. This folder can then be selected as the "central file storage folder" during setup. You can import projects after installation with the following Allplan function:
Project new, open-> Import projects.



Depending on the licensing system you use, you need to consider different points.

There is no license request when installing Allplan 2024. Therefore, make sure in advance that your licenses are also suitable for this version, e.g. by purchase or a valid service contract.


1. Upgrade Allplan 2024 – stand-alone workstation

Your license for Allplan 2024 will be updated after installation, when you start Allplan 2024 for the first time. Start Allplan 2024 and you will be prompted to update the license. Select "Update now" here. The license is updated online. You can then start Allplan 2024 directly or close the license window.

Note: To install Allplan 2024 on a new computer, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Transferring license to a new computer.

You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license

2. Upgrading Allplan 2024 with a license server

Start by updating your license(s) at the license server. After this, upgrade the clients. To do this, start the License Settings program on the server. Click License Activation on the left, and then click the license you want to update. Click Update License.
After the license(s) update, you can perform the Allplan upgrade installation on the client computers.

NOTE: Check the version of your installed license server on the server. Starting with the license server version 2016-1-4, the detailed version status (Build-ID) is displayed directly in the lower left corner of the License Settings program.
At least version 1.1196.xxx.xxx should be displayed here. If an older Build ID is displayed, then you still have an older license server in use. In any case, please update your license server. Download the software for the license server from the Allplan Connect service portal. Detailed instructions can be found at connect.allplan.com/license under the menu item Information on installation and Licensing' and the instructions 'Updating license server and licenses'.


Note: You can update the licenses only at a license server you have already installed. If you want to switch to Allplan 2024 and move the license server to a new server, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Moving license server to a new server.

You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license


 

What are the advantages of the new licensing method?

• Better protection; easier to use (for example, when you want to transfer the license to a different computer).

What is the Product Key?

• The Product Key is a unique, 26-digit character string. You can use it to activate a license for Allplan.

How do I get my Product Key(s)?

• If you are the administrator of your company, you can find your Product Key at https://connect.allplan.com/licence. If you are a new customer, you will receive an additional email with your Product Key. http://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlFor more information, go tohttp://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlhttps://connect.allplan.com/en/faqid/20150618130717.html

How do I transfer my activated license to a different computer or to a new computer?

• Before you can transfer the license to a different computer, you first have to return the license on the computer where you originally activated it. Then you can enter the Product Key on a different computer, activating the license there. For more information, go to http://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlhttp://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlhttps://connect.allplan.com/en/faqid/20150618131629.html

How do install Allplan or activate my license on a computer without Internet access?

• The easiest way to activate and return Allplan licenses is to do this online. In other words, the computer has Internet access. However, you can also activate Allplan on a computer without Internet access. For more information, go to http://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlhttps://connect.allplan.com/en/faqid/20150618131413.html

How can I update a license (for example, after I have purchased an additional option)?

• Open the 'License settings' dialog box. Go to the 'License activation' area and click the license you want to update. Then click 'Update license'. For more information, go to http://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlhttps://connect.allplan.com/en/faqid/20150618142528.html

Can I still use hardlocks?

• No, you can't. Allplan 2016 no longer supports hardlocks.

How do I install Allplan as a trial version?

• Download Allplan 2016 from Allplan Connect. You will receive the Product Key for the trial version by email.

Question:

What are the differences between a major release, a service release and a hotfix?



Answer:

Major release

The major release is the first release of a new version.
You can download it from the homepage.

Download:
www.connect.allplan.com -> Download -> Software packages
(requires login details for Allplan Connect)

Name (example):
Allplan 2015


Service release

A service release is a collection of improvements to the program, including all the service releases and hotfixes that have been released until now. In addition to improvements, it may also include new features.
You can also use a service release for a new installation or an upgrade (from a previous version).
You can download it from the homepage.
New customers get it as a DVD. Serviceplus customers get it on request.
In addition, they automatically get information about service releases.

Download:
www.connect.allplan.com -> Download -> Software packages
(requires login details for Allplan Connect)

Name (example):
Allplan 2015-1


Hotfix

A hotfix is an improvement to the program that will automatically be installed by Allplan Update.
The basis for the installation is a specific major release or service release.
Hotfixes are installed one after the other in the correct order, that is to say, first Hotfix 2015-1-1 and then Hotfix 2015-1-2.

Allplan automatically installs available hotfixes when it starts.

You can find more information on hotfixes in the following FAQ:
https://connect.allplan.com/en/faqid/20101203111503.html




Tip:

Install program updates as soon as they are available.

Question:

Although the server is not connected with the Internet, I would like to activate the license with the Product Key for the license server. What can I do?

Information:

The easiest way to activate and return Allplan licenses is to do this online. In other words, the server has Internet access. However, you can also activate your license on a computer without Internet access (offline licensing).

Requirements for activating a license offline:

• You have a valid Product Key.
• The license server is installed on the server. At least license server 2016-1-5 is installed.
  You can find detailed information on the version (Build-ID) at bottom on the left in the License Settings program.
• You have another computer with Internet access.

Important: Activating a license offline involves two steps. In addition, you need to upload a receipt file so that you can return the license offline later.

There are the following basic steps:

• Creating and uploading the license request file
• Downloading and importing the license update file
• Creating and uploading the receipt file

If you have several license server licenses, you need to do this for each license.

The online computer uses the following web page:
http://lc.codemeter.com/59885/depot/index.php



Note:

As both the license file and the receipt file are saved with the name of the container number by default, it may happen that you mix up these two files. Thus, we strongly recommend that you use meaningful names for the files. For example, include the word “license” in the name of the license file and “receipt” in the name of the receipt file.
This is particularly important if you want to activate several licenses offline.


Answer:

Activating licenses offline

To activate licenses, use CodeMeter Control Center.
Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.

Select the empty Allplan CM6container (long number starting with 130; gray symbol).
If the container is not available, save the file attached to the C:\Program Files\Allplan GmbH\License Settings folder. Then open this file using the shortcut menu. This imports the empty container to CodeMeter Control Center.

Select the new, empty Allplan CM6 container and click Activate licenseon the right. Select Create license request. Create a *.WibuCmRaC file for this container.


Take this file to a computer that is online. Go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license. Click Activate license.

Next, select the Fimcode 6000100area on the right.

You can see your license with all available updates. Make sure everything is selected. Click Offline License Transferat the bottom on the right.

You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload license request now. This creates your license, which you can download by clicking Download license update file now. Install this license on your server.

To do this, open CodeMeter Control Centerand click File -> Importlicense.


The activated license is now visible in the License settingsand can be used for the Allplan clients.


Finally, upload the receipt file.
To do this, open CodeMeter Control Centeragain and select the new Allplan CM6 container (with the number 130-XXXXXXX).

Then click License update -> Next -> Create receipt.
Create the receipt file for this container.
Upload this receipt file using the web page.

Take this file to the computer that is online. Click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.


Note:
After you have activated the license on the server, proceed as described in “Installing and configuring the license server”. You can find this guide here:
https://connect.allplan.com/en/faqid/20150618084450.html.


Returning licenses offline
You can return licenses in the same way:

• Creating and uploading the license request file
• Downloading and importing the license update file
• Creating and uploading the receipt file

Question:

How can the program "Codemeter Control Center" be installed manually.


Answer:

Exit Allplan.

A current and released version of "Codemeter Control Center" can be downloaded from the following link.

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

The program is located in the folder.
/Allgemein/Wibu/

(Click on the three dots to the right of the file size and select download)


Start the file "CodemeterRuntime.exe" bypassing the user account control. To install, activate the file with the right mouse button and select "Run as administrator".
Confirm all messages in the setup, as well as the default settings with 'Next'.
Codemeter Control Center will then be installed.


Note:
If you are using an Allplan license server, the Codemeter Control Center program is not only available on every Allplan client, but also on the server running the Allplan license server.
Install Codemeter Runtime on your license server in the same way.
Please also note the following instructions for the license server.
https://connect.allplan.com/en/faqid/20200925120630.html

Question:

I activated my license offline. Now I would like to update this license or get the license for the new version.
What can I do?



Answer:

To update the license, you can use CodeMeter Control Center.

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.

You can find the container numbers in the ‘License’ area. Make sure your license container is included in this list.
For license server licenses, this is an Allplan CM6 container with the number 130-XXXXXXX.


Note:
If there is only an Allplan GmbH container with the number 128-XXXXXXX, your license server is too old. In this case, proceed as described here: https://connect.allplan.com/en/faqid/20160527114300.html.


Select this Allplan CM6 container and click License updateon the right. Select Create license request. Create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.

Go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Activate license.


You can see the new license update, which is selected. Click Offline License Transferat the bottom on the right.

You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload license request now. This creates your license, which you can download by clicking Download license update file now. Install this license on your server.

To do this, open CodeMeter Control Centerand click File -> Importlicense.
You can now see the updated license in the license settings.



Finally, upload the receipt file.
To do this, open CodeMeter Control Centeragain and select the Allplan CM6 container with the number 130-XXXXXXX.

Then click License update -> Next -> Create receipt.
Create the receipt file for this container.

Take this file to a computer that is online.

Upload this receipt file using the web page.
Click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.


If you have several license server licenses, all these licenses can be in the same Allplan CM6 container. However, you must upload the license update fileand upload the receiptfor each Product Key or license to update all licenses.



Notes:

• You cannot use Allplan Connect to update licenses. However, you can activate licenses offline for the first time or return licenses using Allplan Connect.
  
• Did you know that you can find details about you licenses in Allplan Connect at http://connect.allplan.com/license. Just load the details about the licenses displayed by clicking the information button at the end of a line.

Question:

I purchased the license server. How can I install and configure the license server?



Answer:

Allplan is using since version 2016 a new protection system. Licensing is based on CodeMeter by Wibu Systems AG since then. You can no longer use NemSLock Server with Allplan 2016 and higher.

Allplan requires a Product Key. Using this key, you can activate your license online. The Product Key is a unique, 26-digit character string. You can use it to activate a license for Allplan.
You can find your Product Key in Allplan Connect. Go to http://connect.allplan.com/license
Note: The license is downwards compatible til version Allplan 2016-1-4 even if a higher version is displayed.

To install the license server, download the software for the license server from Allplan Connect


The Wibu license server is part of the CodeMeter driver, which is installed along with Allplan. If you have already installed Allplan on the license server, you do not have to install additional software. But you can also install the license server separately; you do not have to install Allplan.
In any case, install and activate the license server before you install Allplan on the clients.

You can activate a license in online mode only if you have ...

• Internet access
• a Product Key
• a license server license; you cannot use other licenses with the license server.

Installing the license server

• You must install the license server on a 64-bit Windows system.
• Start License Server Setup on the computer you want to use as the license server.
• Click Install.
• Start the license server by starting the License Settings program. Go to the License activation area, enter your Product Key and click Activate license.
• If you have more licenses for the license server, enter the respective Product Keys and activate the licenses.
• Afterwards, start CodeMeter Control Center.

To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen: enter Codemeter and press ENTER. A dialog box opens. Click WebAdmin at bottom right.

Or
Enter Localhost:22350in the address bar of your browser.

• Select Configuration -> Server -> Access server in the Network server area and click Activate.
• Click Apply.

Configuring the license server (optional)

You can use the CodeMeter WebAdmin application to administer the license server.
To start and stop the license server service, you can use CodeMeter Control Center.

• CodeMeter Control Center -> Action -> Start or Stop CodeMeter Service

Access control
By default, all users on the LAN, who have installed the CodeMeter driver, can use a license from the license server.

• Basic access control: you can enter a list of client computer names or IP addresses that are allowed to access the license server.
• Advanced access control: you can specify global access rules (for all licenses) to control access to the licenses.

License tracking
To activate license tracking, you have to set the HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\LogLicenseTracking registry entry to 1 and restart CodeMeter Service.

After having activated this key, you can use CodeMeter WebAdmin to create a report showing details about the licenses used over a specific period of time. To do this, open CodeMeter WebAdmin and go to the 'Server' - 'License Tracking' page. Select the period of time and the license for which you want to generate a report. Then click 'Create report'. If you click a single bar, you will get detailed analyses per day or per hour.

CodeMeter WebAdmin saves the reports to C:\ProgramData\CodeMeter\Logs.



Installing and configuring clients

Usually the license server license will be detected automatically in the network.
Install Allplan on the clients. There is no license druing setup necessary.
Follow the installation instructions.

• You do not need to activate the clients.

Allplan automatically finds the license server on the local network. If you have not selected a license, Allplan automatically selects the first available license.

After having installed Allplan on the clients, you can use the 'License Settings' dialog boxto check and configure license selection.
Services application -> Utilities -> License settings

Areas:

• License activation: this area is not relevant to clients taking their license from the license server.
• License selection: use this section if you get the license from a license server or if you have several licenses and you want to select the preferred license.
• Start as a viewer: click this button if you want to start Allplan as a viewer.

License selection

You can see the names of the available licenses with their seat numbers.
The 'Available' column indicates how many licenses are still available. Click the dropdown arrow to see a list of users currently working with a license.

Priority:
Select the check box in front of a license to select this license as a favorite. You can mark as many licenses as you want. Allplan will then prefer these licenses. Click to select one ore more licenses Allplan is not to use. If you do not select any license or if you have selected several favorites, Allplan will automatically use the first free license it finds.

Find license server automatically:
When you select this option, Allplan automatically detects a license server on the LAN. In some cases, such as VPN connections, Allplan may not be able to detect a server automatically. In this case, you can enter the server manually (see Additional server name).
Note: Only the Windows administrator can change this option.

Additional server name:
If 'Find license server automatically' is not active or Allplan has not automatically found a license server, you can manually enter the name or the IP address of the server. If 'Find license server automatically' is active, you can enter an additional server. After having entered the server name, click 'Update' to see the licenses of the license server. Use semicolons to separate several server names.


Note:

You can find detailed information on the license server in the License Settings help (F1 key).

Allplan communicates with the license server via TCP/IP. By default, communication is via Port 22350 unless you change the port in CodeMeter WebAdmin.

If a firewall is active on your computer, you must enable port 22350 for TCP and UDP. If the firewall filters in an application-specific manner, you have to enable the CodeMeter.exe license server service. You can find this service in the %Program Files (x86)%\CodeMeter\Runtime\bin Windows folder. Define the CodeMeter.exe service as an exception in the firewall. Some anti-virus programs also include firewall functions. If you are not sure, contact the manufacturer of the anti-virus program.

This FAQ is valid until 24.04.2023, after which a new Allplan Exchange Online Service will be available.

Question:

How do you back up your online data from Allplan Exchange?

Answer:

Do you want to create a local backup of the current plan files from your online data on Allplan Exchange?

Prerequisite:
Check if you have the project access rights "manage" or "distribute" in the desired project.

Now you can use these options for your backup:

• A) On the one hand you can create a plan dispatch list in PDF and EXEL format, so you have an overview of all plan files and their dispatch, as well as their sender and recipient per project.
• B) And you can download the current plan data online yourself with a few clicks.

Prerequisite:
Please log in to Allplan Exchange in both cases: https://allplan-exchange.com

A) Generate plan dispatch list:

 

• 1) Select project
• 2) Select "All documents
• 3) Select the "Print/Export" function, set the desired options here.
• 4) Then execute function 
• 5) Save file 

B) Save plan files: 

• 1) Select the project
• 2) Select "All documents
• 3) Select all entries in the table 
• 4) Download plan files as a ZIP file

Hint:

In the case of plan data, not all plan versions are saved in the ZIP but only the last plan status sent.

This FAQ is valid from 24.04.2023, from then on a new Allplan Exchange Online Service will be available to you.

Hello,
 

as announced in September 2022 we have revised and modernized the current Allplan Exchange Online service.
Now it's time to "move". In this email we explain what this means for you.

--------------------------------------------------------------------------------------------------------------

The switch to the new Allplan Exchange Online service will take place all day on Monday, 24rd of April 2023.

The web address of Allplan Exchange remains unchanged: https://exchange.allplan.com

--------------------------------------------------------------------------------------------------------------

IMPORTANT information:

• The existing Allplan Exchange Online service will be stopped on the day of the transition (no read access), your plan and project data, as well as all verified user data, will be migrated by us to the new Allplan Exchange Online service.
• Use of the new Allplan Exchange Online service will only be possible in conjunction with Allplan version 2023.
• We will send you a reminder email one week before the transition day so that you can make backups if necessary and plan the upgrade to Allplan version 2023.
• Older Allplan versions will no longer have a connection to the new Allplan Exchange Online service after the switch.
• After the transition, your Exchange account will have the same password as all our Allplan online services (e.g. Connect, Bimplus, Learn Now, etc. ).

What do you need to do actively?

• Please perform an Allplan upgrade to Allplan 2023 after the transition date.
• In the upgrade setup, please use the option " The program will be updated; all project data,
  office settings, and user settings will be transferred".
  This is the only way we can ensure the continuous history of your online planning data.

Further information:

• The product name "Allplan Exchange" will remain.
• For data protection reasons, we will only transfer the minimum amount of personal data to the new Allplan Exchange Online service.
• Only the data entered online will be considered during the transition.
• The Exchange offline function is not affected by this changeover.
• Only confirmed user accounts will be transferred to the new system.
• E-mails sent from the old Allplan Exchange Online service and the download links they contain will no longer work after the transition. Instead, the new Allplan Exchange Online service has the Inbox, which contains an overview of all delivered plan data.
• Even after the transition, the familiar workflows from the old Allplan Exchange Online service remain in place.
• The desktop Chrome browser is the preferred browser for an optimized experience using the new Allplan Exchange at this time, but the application is available through other browsers and on mobile devices (but not optimized just yet)

What you can do:

• You can manually back up your online data and plan distribution lists before the transition. (FAQ)
• Have you forgotten your password? You can assign your password again here. (FAQ)
• Get started quickly with the new Allplan Exchange Online service. (FAQ)

If you have any further questions, please contact support.de (please no spam) @ (please no spam) allplan.com

This transition is necessary to keep our systems up to date, secure and stable.

We apologize for any inconvenience during this time and thank you for your patience and understanding while we perform this necessary work.

Best regards,

Your Allplan Exchange Team

Question:

How can the complete setup be downloaded from version Allplan 2023?


Response:

As of version 2023, Allplan is installed via Minimal Installer, which downloads only those components that are actually required for the installation case.
If, for example, the complete installation package with all optional components is required for rolling out the setup, it can be downloaded via layout mode.

To do this, run the setup with the command line parameter "layout" and the desired download path.
To do this, download the installation package from Allplan Connect as usual. 
Create a folder locally, e.g. C:\AllplanSetup. Unpack the installation package and copy the Allplan_2023_x_x_Installer.exe into this folder.
Then start the command prompt or Windows PowerShell in the path of the already downloaded installation exe. (e.g.: Allplan_2023_0_0_Installer.exe).
Run the installation with the parameter.
The syntax is as follows:
[PathSetupExe] -layout [PathDownload].

Example:

C:\AllplanSetup\Allplan_2023_0_0_Installer.exe -layout C:\AllplanSetup\.

After starting the setup using this parameter, the installation progress window appears as usual. However, no installation is performed.
The successful download is confirmed accordingly in the dialog after completion.

The setup can now be executed by double-clicking the already existing installation.exe (e.g.: Allplan_2023_0_0_Installer.exe). 

Question:

Why is Allplan running so slow?


Answer:

Check the following points:

1. Current version
Make sure you work with the current Allplan version.

• Do the following or ask your system administrator to do this:
  Open Allplan and click the ‘?’ icon in the upper right-hand corner. Click ‘Update Allplan’.
  Select 'Find now'. If Allplan finds updates or hotfixes, download the installation packages.

• Deactivate the virus scanner while your are installing updates or hotfixes. This might require administrator privileges. Contact your system administrator if you have problems.
• Right-click the Allplan icon on the desktop. A shortcut menu opens.
  Select ‘Run as administrator’ and click ‘Yes’ to confirm the following message.
  As a result, Windows security settings do not block the installation.

2. System requirements:
Check the hardware and software required for your Allplan computer.

2.a)Download and run the system test.
Check the notes.
https://www.allplan.com/de/system/systemvoraussetzungen/

2.b)Check the Allplan system requirements:
https://www.allplan.com/de/system/systemvoraussetzungen/

2.c)You can find information about graphics cards at
https://connect.allplan.com/de/support/grafikkarten.html

2.d)You can find server operating systems you can use for the central file storage of Allplan at
https://connect.allplan.com/en/faqid/20140924094923.html


3. Hotline tools:
Start the Services application, open the ‘Service’ menu and select ‘Hotline Tools’. To save your settings, select the following tools.

- savestd: Saves user defaults.
- savereg: Saves CAD registry settings.

Start the Services application, open the ‘Service’ menu and select the following ‘Hotline Tools’:

- cleanup: Initializes the display.
- cleanstd: Resets CAD defaults.
- cleanreg: Resets CAD registry settings.

Check whether this has solved the problems.
If this is not so, restore the settings you just saved. To do this, start the Services application, open the ‘Service’ menu and select the following ‘Hotline Tools’:
- reststd: Restores saved user defaults.
- restreg: Restores CAD registry settings.


4. Color scheme selected in Allplan:
Start Allplan, open the ‘View’ menu, point to ‘Toolbars’ and select ‘Customize User Interface’. Open the ‘Customize’ tab and set ‘Color scheme and icon design’ to ‘Windows’.


5. Check the availability of all projects that are not online (if you use Workgroup Manager):
Start Allplan, open the ‘File’ menu and select ‘New Project, Open Project’. Deactivate ‘Check availability of all offline projects’.


6. Virus scanner
Check whether an anti-virus program is running in the background of the computer or server.
If so, reduce protection to "programs only".

Scanning "all files" can take a long time, considerably slowing down your computer when you switch between projects or exit the program.
You can exclude the Allplan installation folders from real-time scanning.When you start the Services application, you can see a list of the folders to be excluded.
You can find more information at
https://connect.allplan.com/en/faqid/20091126145752.html
Changes in the settings of the virus scanner only come into effect when you re-start the computer.


7. Aero desktop effects
Deactivate the Aero desktop effects of Windows.
To do this, open the Control Panel, select ‘Ease of Access’ and go to the ‘Make things on the screen easier to see’ area.
Select the ‘Turn off all unnecessary animations (when possible)’ option.


8. Name resolution on the network
If Allplan takes several minutes to start, name resolution on the network may not work.
To check this, do the following:
Right-click the Windows Start Button, select ‘Run’, type in ‘cmd’, click OK, type in ‘Nslookup’ and press ENTER.
Go to the line following the > character, type in the name of the Allplan data server and press ENTER.
The reply starts with the name and address of the server providing name resolution.
You can find the name and address of the Allplan data server in the second group.
If problems occur, contact your network administrator and ask him or her to configure name resolution correctly.


9. Speed of Allplan projects
Check whether some Allplan projects are slower than other Allplan projects.
Start with the empty project and check whether it is slow too.
After this, select any other Allplan project.

If it is only the current project that is slow, the problem may be caused by the data of the current project.
In this case, the data of this project must be analyzed in detail.
Contact technical support.


10. Network: checking out Allplan using Workgroup Manager
If you use Allplan with Workgroup Manager, you can check whether the problems are caused by the network. To do this, check out the workstation with the project in question and use the project on the local Allplan workstation.
You can find detailed information on checking out an Allplan workstation using Workgroup Manager in the
Services application. Open the ‘Help’ and select ‘Workgroup Manager’.

After you have checked out the workstation, Allplan no longer accesses the central file storage of the server.
If this has solved the problems, they are caused by the network. In this case, the network must be checked in detail.
Contact your network administrator and ask him or her to do this.

If the project is still slow, the problem may be caused by the data of the current project.
In this case, the data of this project must be analyzed in detail.
Contact technical support.


11. Log files and system information files
If all the points above do not solve the problems, technical support requires more system information about the computer running Allplan.

• So, we would be grateful if you could send us a support request (Allplan Hotinfo with Allplan logging).
  To create a support request, start the Services application, open the ‘Service’ menu and select ‘Create support request (Hotinfo)’.
  Several dialog boxes open. Select ‘Technical Support Allplan’ and ‘Enquiry with Allplan logging’. Enter all the data required. Finally, click ‘Finish’.
  Another dialog box opens, prompting you to start Allplan. Click the ‘Start Allplan’ button.
  Allplan starts, logging all processes.
  Try to reproduce the problem as exactly as possible.
  Exit Allplan as soon as possible, reducing the data in the log file to a minimum.
  Then click ‘Next’ to generate the support request with the log file.
  You can find more information about Hotinfo at
  https://connect.allplan.com/en/faqid/20140528094911.html
  
• To analyze the Windows system environment, we would ask you to send us the logs created by Windows Event Viewer of your computer.
  To start Windows Event Viewer, right-click the Windows Start Button, select ‘Run’ and type in ‘eventvwr.msc’.
  You can also type in ‘Event Viewer’ in the search box of Windows. This displays the link file to the Windows event logs.
  Using Event Viewer, create *.evtx files for the application log and the system log in the ‘Windows Logs’ area and for the ‘Administrative Events’ log in the ‘Custom Views’ area.

Please send us the files.

Question:

How can I fix Allplan program data?


Answer:

You can fix Allplan program data by renaming the program folders and installing an update.
Due to the new names, Allplan cannot find the resources during the update. Consequently, it creates new resources.

To fix Allplan program data, do the following:

You need the latest installation package for your version.
You can download this package from Allplan Connect (www.connect.allplan.com)
Copy the zip file to the local computer and unzip the file.

• Open the Services application of the Allplan version you want to fix.
• Select Service -> Windows Explorer -> CAD program folder.
• Rename the "PRG" folder "PRG_OLD". If Windows Explorer tells you that a file is still in use, restart the computer and try again.
• Start the *.exe file of the installation package you just unzipped.
• Select "Update installation".
• When Setup prompts you for the license, select "Current license file" or "Use active license".
• Select "Minimum" for the Setup type.

Allplan gets new program resources during installation.
As soon as the installation is complete, you can test how Allplan behaves.


Note:

If you are not sure, give these instructions to your system administrator.
Keep in mind that you install the version of the installation package you downloaded. This means that you may have to reinstall any subsequent hotfixes.

Question:

What license issues do I need to consider when upgrading from Allplan 2020/2021/2022 to Allplan 2023?

Answer:

Installation options during Setups

Upgrade - program update with transfer of all project data, office and user settings.
The existing Allplan installation is upgraded to version 2023. If several Allplan versions are installed, only the latest version will be suggested for upgrade.  Projects, office and user settings are automatically transferred from 2020/2021/2022 to Allplan 2023. Allplan 2020/2021/2022 is then no longer available.

New installation without transfer of project data, office and user settings:
Existing Allplan installations remain unchanged. Office and user settings are not transferred to version 2023. You can import projects after installation using the following Allplan function:
New project, open-> Import projects.

New installation with transfer of office and user settings:
Existing Allplan installations remain unchanged. Office and user settings are automatically transferred from 2020/2021/2022 to version 2023. In the case of multiple installed Allplan versions, only the most current version is suggested for transfer. If you have installed with a central file store, make sure that you create a folder with a suitable share on your central file store (server) beforehand. This folder can then be selected as the "central file storage folder" during setup. You can import projects after installation with the following Allplan function:
Project new, open-> Import projects.



Depending on the licensing system you use, you need to consider different points.

There is no license request when installing Allplan 2023. Therefore, make sure in advance that your licenses are also suitable for this version, e.g. by purchase or a valid service contract.


1. Upgrade Allplan 2023 – stand-alone workstation

Your license for Allplan 2023 will be updated after installation, when you start Allplan 2023 for the first time. Start Allplan 2023 and you will be prompted to update the license. Select "Update now" here. The license is updated online. You can then start Allplan 2023 directly or close the license window.

Note: To install Allplan 2023 on a new computer, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Transferring license to a new computer.

You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license

2. Upgrading Allplan 2023 with a license server

Start by updating your license(s) at the license server. After this, upgrade the clients. To do this, start the License Settings program on the server. Click License Activation on the left, and then click the license you want to update. Click Update License.
After the license(s) update, you can perform the Allplan upgrade installation on the client computers.

NOTE: Check the version of your installed license server on the server. Starting with the license server version 2016-1-4, the detailed version status (Build-ID) is displayed directly in the lower left corner of the License Settings program.
At least version 1.1196.xxx.xxx should be displayed here. If an older Build ID is displayed, then you still have an older license server in use. In any case, please update your license server. Download the software for the license server from the Allplan Connect service portal. Detailed instructions can be found at connect.allplan.com/license under the menu item Information on installation and Licensing' and the instructions 'Updating license server and licenses'.


Note: You can update the licenses only at a license server you have already installed. If you want to switch to Allplan 2023 and move the license server to a new server, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Moving license server to a new server.

You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license


Downloading licenses from Allplan Connect
You can also obtain your activation codes for Allplan 2022 IBD in the Allplan Connect service portal.
To do this, click Profile > License Management.
You can only use this function as an administrator.
 

Frage:

Wie werden Grafikkartentreiber aktualisiert?



Antwort:

Je nachdem, welcher Hersteller die eingebaute Grafikkarte produziert, können Sie über die entsprechende Herstellerwebseite den aktuellen Grafikkartentreiber herunterladen und per Doppelklick installieren.

Hersteller und Modell werden wie folgt ermittelt:

• Mit Rechtsklick auf "Arbeitsplatz" bzw. "Computer" den Unterpunkt "Verwalten" auswählen
• In der Computerverwaltung rechts "Gerätemanager" anklicken, und den linken Unterpunkt "Grafikkarte" erweitern

Wenn die Modellnummer mit ATI beginnt, wechseln Sie bitte auf die Webseite des Herstellers AMD:
http://www.amd.com

Wenn die Modellnummer mit NVidia beginnt, wechseln Sie bitte auf die Webseite des Herstellers NVidia:
http://www.nvidia.de


Suchen Sie die entsprechende Verlinkung auf der Webseite zu den Treibern. Dort müssen Sie unter Angabe der Modellnummer und des Betriebssystems die entsprechenden Treiber auswählen, herunterladen und per Doppelklick installieren.

Bitte starten Sie nach der Installation der Grafikkarten-Treiber in jedem Fall Ihren Rechner neu!

Wählen Sie bei Grafikkarten von NVidia auf der Herstellerseite die Download-Option "NVIDIA Treiber automatisch erkennen lassen", um die korrekten Treiber automatisch suchen zu lassen.


Hinweise:

Falls Sie einen Laptop einsetzen, ist es möglich, dass Sie vom Grafikkartenhersteller direkt auf die Webseite des Laptopherstellers weitergeleitet werden. Suchen Sie bitte in diesem Fall dort nach den aktuellen Treibern.

Falls Ihnen als Modellname "Chipset" angezeigt wird, besitzt Ihr Rechner eine On-Board-Grafikkarte. Diese integrierten Grafiklösungen sind für CAD-Programme wie Allplan ungeeignet.

Problem:

Printing with Windows printer drivers is only possible in a restricted way or not possible at all.



Solution:

Resetting all the files with the default values in question involves several steps.
Work through these steps one after the other and check whether the problem is solved after each step.

Step 1

Check whether you can print a test page.
Start -> Control Panel -> Devices and Printers -> select the printer -> Printer properties -> General tab -> Print Test Page.

If you can print the test page but you still cannot print from Allplan -> step 2.

Step 2

Carry out the cleanprint hotline tool.
Exit Allplan, start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanprint -> OK

If the problem still occurs -> step 3

Step 3

Reset the plastw.dat file.
Exit Allplan, start the Services application and do the following:
Service -> Hotline Tools -> cleanstd: resets CAD defaults -> OK
Information is displayed. Confirm it by clickingOK.
question: would you like to reset all CAD settings? It is essentialthat you clickNo.
A dialog box with a list is displayed. Select the plastw.dat file and confirm by clicking OK.

Now it should be possible to print without any problem.



Note:

You can find up-to-date printer drivers provided by the printers' manufacturers on the Internet.
If you have problems with the printer, please download the current driver and install it.

Hewlett Packard: http://www.hp.com
Epson: http://www.epson.de
Océ: http://www.oce.de
Canon: http://www.canon.de
Brother: http://www.brother.de
Lexmark: http://www.lexmark.de

Question:

How can I switch the license server from hardlock to NemSLock?



Answer:

• If you have not yet requested the switch, please send a short email to "nemslock@nemetschek.de". Describe your request briefly and include your customer number and the seat number(s) you want to switch. Bear in mind that switching may take up to two working days.
• Before you install, check whether you have all the necessary files:
• At least one temporary license for NemSLock Server, for example: 1234567a_001_psd.nslsrv
• At least one temporary license for the client, for example: 1234567a_001_psd_client.nslock
• You can download the Setup program from our FTP server:
  ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2012/Allplan2012-nemslock12.zip
  

How to install NemSLock Server

• Start the Setup program for NemSLock Server.
• Select one of the temporary license files for NemSLock Server. These licenses are valid for 30 days. However, each license includes only one seat of each configuration purchased. The full number of seats purchased will be available to you as soon as you have installed the registered licenses (see below). If you purchased a configuration for one seat only, you will, of course, receive only one temporary license.
• If you received several license files, use the Server Console to install these additional licenses as described in the section entitled "How to install licenses".
  

How to register licenses

• Open NemSLock 2006 Server Console by clicking the corresponding icon on the desktop or by selecting Start -> All Programs -> NemSLock 2006 Server -> NemSLock 2006 Server Console.
• Click "Licenses" on the left.
• Select the seat you want to register. If your license contains several configurations, please see the notes further down.
• Click "Registration request (register.txt)".
• Click "Edit".
• You must fill out all fields marked with an asterisk (*). Make sure you enter your email address correctly, because the registered license file will be sent to this address (and not to the address of the person who sent the registration request!). Click OK to confirm.
• Click “Send”. The standard email program installed on your computer opens, and the registration file is attached to the email.
  Send this email with the registration request to the following address: register@nemetschek.de.

Notes:

• If the email program does not start or you computer does not have Internet access, you can also send the register.txt file manually to Allplan. Click “Browse”. Windows Explorer starts and opens the folder with the registration file. Now you can use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer with Internet access and so on.
• If your license includes configurations for several seats, you must send a separate registration request for each seat. You will then receive a registered license file for each seat. You must install each file.
• The registered licenses you receive by email are valid for 14 days, starting from the day of registration. Please return the dongle within this period of 14 days. As soon as we have received the dongle, we will send you the unlimited licenses.

How to install licenses

• Open NemSLock 2006 Server Console.
• Click “Stop server” on the left.
• Click "Modules" on the left.
• Click ”Browse” to navigate to the registered license file.
• Click “Install license file”.
• You can then start the server again by clicking “Start server”.

How to set up users
You do not need to enter a user for the license server version on the Allplan 2009 (Build 50) DVD or later. In this case, every user can do everything: retrieve licenses, check out licenses and manage data using the console. If you want to limit these options or if you are working with an older version of NemSLock Server, you need to set up users.

There are two options: Both options are described in detail in "Installing and configuring NemSLock Server". This section shows how to use the Server Console to set up users directly.

• Open NemSLock 2006 Server Console.
• Click “Users” on the left.
• Create a new user by clicking the “New user” button. In addition to the Windows user name, you need to enter a description of the user. You can also assign administrator privileges for the license server to the user and grant him/her the right to temporarily export licenses from the license server. Furthermore, you can limit the seats the user can select. To do this, click "Seats". Otherwise, the user can select any license.

Be careful:

• As long as you have not appointed an administrator, each user can manage the license server using the console, including users who are not entered in the console.
• The Windows user "administrator" is not a special user; in other words, when one or more users have been appointed administrators, this user can no longer start the console for this license server.
• Only registered users can retrieve licenses from the license server using a client.
• You can enter users in the “Users.mcf” file. If the license server service is terminated, the file deleted and the service started again, each user can again use the console to manage the license server.

How to install and configure clients

• Use one of the nslock license files you received to install the clients. Do not use the trial license or the license server license. It is irrelevant which of the client licenses you use, as the actual license will come from the license server later.
• You do not need to register the clients.
• When switching from Hardlock to NemSLock (server), you need to update the client using a nslock license file.

After having installed the client, you need to switch to the license server:

• Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
• If the license server window is hidden, click "Server" at the bottom. It is a good idea to lock this window. All you need to do is click the drawing pin icon.
• Enter the computer name or IP address of the license server in the empty box. Then click the "Update” icon to the right.
• Now the user can select one of the seats provided. Click "Close" to complete the configuration. Now you can start Allplan.

Notes:

• If a user selects several configurations for a seat and starts Allplan, the license server will provide the required licenses; in other words, starting Allplan once might require two licenses. Consequently, fewer licenses are available to other users.
• Clients communicate with the server by TCP/IP via port 10977. So you need to configure the firewall accordingly.
  

How to return the dongle
Return the dongle as agreed. As soon as we have received the dongle, we will send you the unlimited server licenses by email. Use the Server Console to install these licenses on the license server as described in "How to install licenses".

Question:

How can I switch the license server from hardlock to NemSLock?



Answer:

• If you have not yet requested the switch, please send a short email to "nemslock@nemetschek.de". Describe your request briefly and include your customer number and the seat number(s) you want to switch. Bear in mind that switching may take up to two working days.
• Before you install, check whether you have all the necessary files:
• At least one temporary license for NemSLock Server, for example: 1234567a_001_psd.nslsrv
• At least one temporary license for the client, for example: 1234567a_001_psd_client.nslock
• You can find the current setup on our FTP server:
  ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2014/allplan2014-nemslock-lizenz.zip

How to install NemSLock Server

• Start the Setup program for NemSLock Server.
• Select one of the temporary license files for NemSLock Server. These licenses are valid for 30 days. However, each license includes only one seat of each configuration purchased. The full number of seats purchased will be available to you as soon as you have installed the registered licenses (see below). If you purchased a configuration for one seat only, you will, of course, receive only one temporary license.
• If you received several license files, use the Server Console to install these additional licenses as described in the section entitled "How to install licenses".

How to register licenses

• Open NemSLock 2006 Server Console by clicking the corresponding icon on the desktop or by selecting Start -> All Programs -> NemSLock 2006 Server -> NemSLock 2006 Server Console.
• Click "Modules" on the left.
• Select the seat you want to register. If your license includes configurations for several seats, you must send a separate registration request for each seat. You will then receive a registered license file for each seat. You must install each file.
• Click the "Registration request (register.txt)" button.
• Click "Edit".
• Fill out all fields marked with an asterisk (*). Make sure you enter your email address correctly, because the registered license file will be sent to this address (and not to the address of the person who sent the registration request!). Click OK to confirm.
• Click "Create registration request". Windows Explorer opens and shows the register.txt file. If this window is closed, you can find this file in the program folder of NemSLock Server. If you installed the program to the path proposed, the path is:
  C:\Program Files (x86)\Nemetschek\NemSLock Server 2006\Programs\License
• Now you can use all the options provided by Windows Explorer to copy the registration file to a computer with Internet access on the network. Alternatively, you can also use an USB stick. You can then email this file to us.
• Send the email with the registration request to register@nemetschek.de

How to install licenses

• Open NemSLock 2006 Server Console.
• Click "Stop server" on the left.
• Click "Modules" on the left.
• Click "Browse" to navigate to the registered license file.
• Click "Install license file".
• After this, you can start the server again by clicking "Start server".

How to set up users (optional)

• predefined user ALLis created automatically. If there is no other user, each user is given the privileges of the user ALL. By default, this user can use all licenses but cannot check out any licenses. By double-clicking the user, you can change the user's privileges.
• predefined user ALLallows all users to use licenses. In order to do this, the users must be able to access the server. You do not need to create individual user profiles until you want to assign specific rights to individual users or limit access to selected users. predefined user ALL. If you want to work only with individual users, you should deactivate the predefined user ALL by revoking the user's right to use licenses.
• predefined user ALL has administrator privileges unless another user is created and appointed as the administrator. As soon as you have appointed an administrator, ALL no longer has administrator privileges.
• You can enter users in the “Users.mcf” file. predefined user ALL has administrator privileges again. In addition, each user can once again administer the license server using the console.
• The administrator user is not a special user. If there are several administrator users, only one administrator user can start the console for this license server at any one time.
• If you are setting up users without giving administrator privileges to anyone, the program will ask you whether you want to appoint yourself as the administrator.

You can also specify a domain (user authentication for Windows server). However, this is not mandatory. If you do not specify a domain, the program uses the Windows user name for each user.

The program writes the user accounts and the associated access rights as ASCII text to the users.mcf file.

You can find this file in the \Programs folder of the NemSLock Server installation. You cannot rename, delete or move this file. If the program can no longer connect to this file, you must exit NemSLock Server, restart it and enter all users again from scratch. predefined user ALLis retained.

Note:
Experienced administrators can use the PowerShell script NemGenUsers.ps1. This file is in the \Programs folder of the NemSLock Server installation or you can find it as an FAQ in Allplan Connect:

connect.allplan.com/en/faqid/20120907161911.html


How to install and configure clients

• Use one of the nslock license files you received to install the clients. Do not use the trial license or the license server license. It is irrelevant which of the client licenses you use, as the actual license will come from the license server later.
• You do not need to register the clients.
• When switching from Hardlock to NemSLock (server), you need to update the client using a nslock license file.

After having installed the client, you need to switch to the license server:

• Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
• If the license server window is hidden, click "Server" at the bottom. It is a good idea to lock this window. All you need to do is click the drawing pin icon.
• Enter the computer name or IP address of the license server in the empty box. Then click the "Update” icon to the right.
• Now the user can select one of the seats provided. Click "Close" to complete the configuration. Now you can start Allplan.
• After having successfully connected to the license server, clear the check boxes for the trial licenses in the area at the top.

Notes:

• If a user selects several configurations for a seat and starts Allplan, the license server will provide the required licenses; in other words, starting Allplan once might require two licenses. Consequently, fewer licenses are available to other users.
• Clients communicate with the server by TCP/IP via port 10977. So you need to configure the firewall accordingly.
• The license server and the licenses are downward compatible; they can be used in conjunction with older Allplan versions.
  

How to return the dongle
Return the dongle as agreed. As soon as we have received the dongle, we will send you the unlimited server licenses by email. Use the Server Console to install these licenses on the license server as described in "How to install licenses".

Question:

Why do the toolbar icons and crosshairs disappear?



Answer:

As the on-screen display is filtered by the vertical synchronization of the Nvidia driver, the toolbar icons and crosshairs disappear after some time. This problem often occurs when you switch from the layout editor to drawing file edit mode.

To solve this problem, you need to permanently switch off vertical synchronization in the Nvidia Control Panel. Start by installing the latest Nvidia graphics card driver, which you can find at the following link:

http://www.nvidia.de/Download/Find.aspx?lang=de

Install the driver with administrator privileges and restart the computer after the installation.

To switch off vertical synchronization in the driver, do the following:

Click on the desktop with the right mouse button -> Nvidia Control Panel-> 3D Settings-> Manage 3D Settings.

Scroll down in the settings of the global profile of the Nvidia driver and set "Vertical Synchronization" to "Off". Then click "Apply".

Now vertical synchronization is no longer used, and the icons and crosshairs stay visible.


Note:

Vertical synchronization is not required for other programs such as Excel or Powerpoint.
But it is useful for games, movies or 3D objects that move quickly.

Question:

Allplan no longer starts after a Windows update. A message appears stating that: Vulkan-1.dll cannot be found. How can the problem be solved?



Answer:

If the Allplan Setup was unpacked in your local default path during installation, you can access the contents. At
C:\Benutzer\Öffentlich\Öffentliche Dokumente\Allplan 2020\ISSetupPrerequisites\{E9D9A080-CAE1-4890-88C9-E403DDB4D156}
is the VulkanRT-1.1.106.0-Installer.exe file.

Alternatively, you can find the file at: https://webdrive.allplan.com/s/4LrjrymoxESzC6p
in the following folder.
/General/Tools/Vulkan/
(Click on the three dots to the right of the file size and select download).

Execute this file bypassing the user account control by clicking with the right mouse button on the file VulkanRT-1.1.106.0-Installer.exe -> Execute as administrator.
The problem should then be solved and Allmenu and Allplan should start correctly again.



Hint:

VulkanRT is used from Allplan 2020 for addressing the graphics card. Allplan 2019 does not use this technology and is therefore not affected by the problem.
The error message appears both when starting the Allmenu, when creating a support request via the Hotinfo and when starting Allplan 2020.
Allplan_2020.exe appears in the task manager for a short time. The process is then terminated again