Your frequently asked questions – and our solutions
Our technical support team has been asked lots of questions by Allplan users over the years and our solutions have been stored in a knowledge database.
As a Serviceplus customer , you can search the full database for the answers you need.
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Default path settings
Question:
How can I permanently change the path settings presented for selection in specific tools (save, import)?
Answer:
When you save, import and export elements or files, Allplan automatically proposes a specific folder where the data is saved or taken from.
You can specify which Allplan file type is saved in which folder. These folders are automatically presented in the "Save" dialog box of the relevant file type. However, you can change them at any time.
To set this proposed folder on an individual basis, do the following:
Select the Tools menu ->Options... -> Desktop environment(Allplan 2009 and earlier: Tools -> Options... -> Global Options-> "Settings"tab).
You can click thePAah setting sbutton to the right of Folders for savingto define defaults. You can choose Project, Private, Custom or Last for the path setting:
- Project: the file type is saved in the current project (not available for NDW and NPL files).
- Private: the file type is saved in the user's private project.
- Custom: you can specify any folder for the file type. To select the folder, click the path displayed in the Folder column and enter a new path or click ... in the Browse column and select the path in a dialog box.
- Last: the file type is saved in the path you selected last.
Download PDF FAQ_EN_Default_path_settings.pdf
Resetting Windows printer drivers in Allplan
Problem:
Printing with Windows printer drivers is only possible in a restricted way or not possible at all.
Solution:
Resetting all the files with the default values in question involves several steps.
Work through these steps one after the other and check whether the problem is solved after each step.
Step 1
Check whether you can print a test page.
Start -> Control Panel -> Devices and Printers -> select the printer -> Printer properties -> General tab -> Print Test Page.
If you can print the test page but you still cannot print from Allplan -> step 2.
Step 2
Carry out the cleanprint hotline tool.
Exit Allplan, start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanprint -> OK
If the problem still occurs -> step 3
Step 3
Reset the plastw.dat file.
Exit Allplan, start the Services application and do the following:
Service -> Hotline Tools -> cleanstd: resets CAD defaults -> OK
Information is displayed. Confirm it by clickingOK.
question: would you like to reset all CAD settings? It is essentialthat you clickNo.
A dialog box with a list is displayed. Select the plastw.dat file and confirm by clicking OK.
Now it should be possible to print without any problem.
Note:
You can find up-to-date printer drivers provided by the printers' manufacturers on the Internet.
If you have problems with the printer, please download the current driver and install it.
Hewlett Packard: http://www.hp.com
Epson: http://www.epson.de
Océ: http://www.oce.de
Canon: http://www.canon.de
Brother: http://www.brother.de
Lexmark: http://www.lexmark.de