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Allplan does not start after crashing - cannot find a license for running Allplan
Question:
After crashing, Allplan does not start anymore. When you open license selection in the license settings, you can see the following message: "Cannot find a license for running Allplan." How to solve this problem?
Answer:
Restart the service:
Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.
CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.
The crash causes this problem. The fact that the license is not available is a consequential error.
Note:
If Allplan crashes often,
send the following information by email to your Allplan Support:
- An exact description of the last step before the error or crash occurred.
- The error message itself (as a screenshot). To find out how to take a screenshot, look at
https://connect.allplan.com/en/faqid/0001cb36.html - A support request (Hotinfo) with question 01. To find out how to create a support request, look at
https://connect.allplan.com/en/faqid/20140528094911.html - The 'Allplan.out' log file. To find out how to create a log file, look at
https://connect.allplan.com/en/faqid/0001a27a.html