General Terms of Use for the ALLPLAN Connect Portal and the ALLPLAN Campus Portal
 

1. Subject matter of the contract and scope of application

1.1. The following terms of use govern the use of the ALLPLAN Connect and ALLPLAN Campus Portal web platforms ("Platforms"), as well as access to ALLPLAN Cloud (BIMPLUS, Share, Exchange etc.) and the content, services and contributions ("Applications") contained on these Platforms by ALLPLAN Deutschland GmbH ("ALLPLAN"), as well as the prerequisites for the use of the Platforms and Applications by ALLPLAN's customers ("Customer") and other users ("Authorized Users") (Customers and Authorized Users are also referred to collectively as "Users").

1.2. ALLPLAN's offer on the platforms and these terms of use are not aimed at consumers, but exclusively at users who use our platforms in the context of their respective commercial, business, craft or professional activities.

1.3. By using the platforms and applications, the user unconditionally accepts these Terms of Use. If the user does not agree to these terms of use, he may not use the platforms and applications for himself or for third parties.

1.4. Deviating, conflicting or supplementary general terms and conditions of the user only become part of the contract if and insofar as ALLPLAN has expressly agreed to their validity in writing. This requirement of consent also applies if ALLPLAN provides the platforms and applications without reservation in the knowledge of the user's GTC.

 

2. Scope of services, provision of platforms and applications

2.1. The user is given the opportunity to use the platforms and applications free of charge via a telecommunications connection (Internet).

2.2. In order to use the platforms and applications, it is necessary to set up a user account. The user account is set up by ALLPLAN. If the customer does not yet have a user account, he will receive the necessary access data from ALLPLAN.

2.3. A further prerequisite for using the platforms and applications is online access to the Internet; Internet dial-up may be associated with dial-up or telephone costs of the respective provider, which the user must bear himself. The actual use of the platforms and applications is free of charge for the user, unless explicit reference is made to a chargeable use. ALLPLAN reserves the right, at its own discretion, to charge for free applications at a later date. There is no entitlement to general free use of the platforms and applications.

2.4. ALLPLAN provides the platforms and applications on central servers for use by the user. The current technical specifications of the software, hardware and network configurations required by the user as well as the supporting browsers and data formats can be found in the "System requirements" information, which is available on the Internet at https://connect.allplan.com/de/support/sysinfo.html. ALLPLAN is not responsible for the suitability and quality of the required hardware and software on the part of the user or for the telecommunications connection between the user and ALLPLAN. ALLPLAN also does not owe any support in the operation of the platforms and applications by the customer.

2.5. When registering for the platforms, the user is requested to provide truthful and complete personal information in accordance with the specifications of the respective registration form and to update this information if necessary. In the event of false information, ALLPLAN reserves the right to exclude the user in whole or in part from using the platforms and applications.

 

3. User group, use and data backup

3.1. The ALLPLAN Connect platform is aimed at users of ALLPLAN software, ALLPLAN customers and other interested parties. The user group is not subject to any restrictions. The user may use the ALLPLAN Connect platform and the respective applications for professional and private purposes, provided that the user complies with the legal provisions applicable to the type of use and does not misuse the platform and applications for illegal purposes.

3.2. The ALLPLAN Campus platform is aimed at students and teachers in the fields of architecture and civil engineering or related courses of study and training. A prerequisite for the use of this platform and its applications is that the user provides suitable evidence that he or she belongs to the aforementioned group of people. Commercial or freelance use of the platform and its applications by the user or third parties is not permitted. The user is prohibited from reproducing content and/or making it available for use to third parties who do not belong to the aforementioned group of persons, thereby enabling them to use it commercially. Infringements regularly lead to the withdrawal of permission to use and will be prosecuted.

3.3. Unless expressly authorized to do so in writing by ALLPLAN, the user is not entitled to use the platforms and applications beyond the use permitted in accordance with these terms of use or to have them used by third parties or to make them accessible to third parties. In particular, the user is not permitted to reproduce, sell or transfer platforms or applications or parts thereof to third parties for a limited or unlimited period of time, especially not to rent or lend them either commercially or free of charge.

3.4. The use of the applications offered on the platforms by the user is subject not only to these terms of use but also to statutory regulations, in particular copyright regulations. The user agrees not to violate the terms of use and/or legal rights of third parties and/or ALLPLAN in any way. Infringements by the user regularly lead to the withdrawal of permission to use; ALLPLAN reserves the right to prosecute infringements under civil and criminal law.

3.5. User activities aimed at modifying applications on the platforms and/or rendering them inoperable or preventing, impeding or delaying their use are prohibited and may be punished by ALLPLAN under criminal and civil law. In particular, users are prohibited from installing files with executable programs or scripts (e.g. cgi, perl, php formats), distributing or installing so-called junk or spam mails, viruses, worms or Trojan horses etc., carrying out e-mail bombing or denial-of-service attacks, distributing copyright-protected works (e.g. software, mp3 files, audio formats, image formats) without authorization.

3.6. The user is obliged to compensate ALLPLAN for all damages resulting from a breach of the aforementioned obligations or from a breach of his own rights or the rights of third parties; this also includes indirect damages and financial losses. The user indemnifies ALLPLAN against all third-party claims resulting from such a breach.

 

4. Responsibility for applications

4.1. ALLPLAN endeavors to ensure that the applications published on the platforms are correct, complete and up-to-date. Nevertheless, ALLPLAN cannot assume any guarantee or liability for the completeness and accuracy of the applications posted by users. ALLPLAN also does not guarantee that the quality of the applications posted is suitable for the intended purpose of the user.

4.2. Cross-references ("links") to content provided by other providers are to be distinguished from the applications that ALLPLAN makes available for use; the cross-reference therefore also makes "third-party content" available for use. ALLPLAN accepts no responsibility for this third-party content and only prevents its use if it is technically possible and reasonable for ALLPLAN to do so. Cross-references are always "living" (dynamic) references. ALLPLAN has checked the third-party content at the time of the initial linking to determine whether it could give rise to civil or criminal liability. However, ALLPLAN will not be able to constantly check the content to which the cross-reference refers for changes that could give rise to new liability. Only if ALLPLAN establishes or is informed by others that a specific offer to which a cross-reference exists triggers civil or criminal liability will ALLPLAN remove the reference to this offer, insofar as this is technically possible and reasonable for ALLPLAN.

4.3. Users have the option of posting their own content and forum contributions on the platforms. It is prohibited to publish content of the following kind: Insults, untrue claims, abusive criticism, calls for boycotts of any kind, account numbers, private addresses and telephone numbers, references ("links") to pages with illegal or legally questionable content, as well as commercial advertising. ALLPLAN will remove such contributions without further inquiry and exclude the user from further use of the platform.

 

5. AI Assistant

5.1. Usage requirements and restrictions

(i) The AI Assistant is a Chatbot that is integrated into the ALLPLAN Connect platform as a web service and works on the basis of artificial intelligence (AI). It is used for automated user communication for purposes such as providing information on the use of ALLPLAN products, answering frequently asked questions and, if necessary, providing support for certain services. The use of the AI Assistant requires prior registration on ALLPLAN Connect and the creation of a user account.

(ii) The user is prohibited from using the AI Assistant:

• in a manner that violates applicable law;
• for the purpose of exploiting, harming or attempting to exploit or harm minors in any way;
• for the production or dissemination of demonstrably false information and/or content;
• to generate or disseminate personal data that can be used to harm a person or to defame, disparage or otherwise harass others;
• for fully automated decision-making that adversely affects a person's legal rights or otherwise creates or modifies a binding legal obligation;
• for any use that is intended to or has the effect of discriminating against or harming individuals or groups based on their social behavior, known or predicted personality traits or other vulnerabilities;
• to provide medical advice or to interpret medical results;
• to generate or disseminate information used for the administration of justice, law enforcement, immigration or asylum procedures (e.g. predicting a person's intent to commit fraud/crime, e.g. by analyzing texts, making connections between statements made in documents).
 

5.2. Contents

(i) Unless otherwise specified in these Terms of Use, ALLPLAN has no rights to the Output (as defined in section 5.10(b)(ii) below) generated by the use of the AI Assistant. The user is responsible for the generated output and its subsequent use. The use of the output must comply with these Terms of Use.

(ii) The user can enter data via text input or file uploads (upload files such as tables, images, PDF documents) (together "input") and receive output generated by the AI Assistant based on the input ("output"). Input and Output are collectively referred to as "Content". To the extent permitted by law, ALLPLAN has no ownership rights in the Input and the user has full license/ownership rights in such Input. However, ALLPLAN (and its subcontractors) may store and use Content solely within the scope of contractually and technically permissible use for ensuring operation and analyzing user behavior - but not for improving or training AI models.

(iii) The user is obliged to ensure that the entries are free of personal data. It is the user's responsibility to ensure that the user's input is free of personal data, as ALLPLAN and its subcontractors do not require personal data for the provision of the AI Assistant. Therefore, ALLPLAN is not liable for the use and storage of personal data and trade secrets in the event of the intentional or unintentional inclusion of personal data and/or trade secrets in the user's input. The users receive all rights to the outputs, insofar as these were generated through the use of the AI Assistant. A does not claim any ownership rights to these outputs. Users are responsible for all content and must ensure that it does not violate applicable law, ethical standards or these Terms of Use.

(iv) The user accepts that his/her entries (e.g. text entries, prompts) may be processed by ALLPLAN and, if applicable, by subcontractors commissioned by ALLPLAN in order to ensure the functionality of the AI Assistant. In addition, these inputs may be used by ALLPLAN to further develop its own products and services, provided that this is done in accordance with the technical and contractual conditions of the platforms used. Use for the improvement of own AI models or functionalities takes place exclusively if and insofar as this is not prohibited by technical or contractual restrictions - in particular the Microsoft Azure platform. Data processed via the Azure OpenAI Service may not be used for training purposes or to improve functionality.

(v) The AI Assistant is based on artificial intelligence ("AI") and machine learning methods. The information provided by the system is generated automatically and without human involvement. Artificial intelligence and machine learning are constantly evolving technologies based on probabilities. Therefore, the use of the AI Assistant may result in erroneous, inaccurate, misleading or incomplete output that inaccurately reflects real circumstances (e.g. locations, events or contexts) or does not represent legally, technically or economically feasible solutions. The contents do not constitute legally binding advice or decision-making aids. It is intended solely for general information and inspiration purposes. The AI Assistant is also not in a position to check the accuracy or plausibility of the user's input. The user is obliged to check all inputs and outputs independently and at his own expense with regard to their correctness, completeness and suitability for the respective application purpose. This includes in particular a careful human review before decisions are made on the basis of the information provided by the AI Assistant.

5.3. Limited warranty

ALLPLAN reserves the right to temporarily or permanently shut down the AI Assistant at any time - even without prior notice - in particular in the event of maintenance requirements, violation of these terms of use or legal risks. The ALLPLAN also makes no warranty, express or implied, as to the data sources on which the AI has been trained, including their ethical nature and legality. In addition, ALLPLAN does not warrant the results produced by the AI using the AI Assistant, including the quality, appearance and content of the results, ease of use, compliance with applicable regulations, compliance with industry standards (e.g. structural integrity) and non-infringement of copyrights, in particular if construction documentation is generated from the results using ALLPLAN solutions. The content does not constitute legally binding advice or decision support. They are for general information and inspiration purposes only. With this in mind, ALLPLAN recommends using the AI for inspirational purposes only and does not guarantee any specific results.

5.4. Updates and restrictions

ALLPLAN reserves the right to restrict the use of the AI Assistant in the event of a breach of these terms of use (remotely or otherwise), to update the AI Assistant electronically or to change the AI Assistant output by updating the AI Assistant.

5.5. Licenses

The AI Assistant is based on Azure Open AI Services provided by Microsoft Ireland Operations Ltd, One Microsoft Place, South County Business Park, Leopardstown, Dubin 18, Ireland. Azure OpenAI Service is a cloud-based platform that enables organizations to develop and deploy their own generative AI applications, leveraging the power of AI models. Azure Open AI Services are operated within Microsoft's Azure cloud environment.

5.6. Data protection

(i) The AI Assistant is used within the framework of an instruction-bound order processing relationship in accordance with Art. 28 GDPR. The respective customer who uses the chatbot is responsible in terms of data protection law.

(ii) Inputs (text prompts, file uploads) and outputs (AI-generated texts) are processed via the Azure OpenAI Services of Microsoft Ireland Operations Ltd. Microsoft acts as sub-processor. An order processing contract and standard contractual clauses have been concluded. In the event that data processing is carried out by the Microsoft Corporation based in the USA, the Microsoft Corporation is certified in accordance with the Data Privacy Framework, so that an adequacy decision by the European Commission within the meaning of Art. 45 GDPR is also available for data transfers to the Microsoft Corporation.

(iii) The AI models used (e.g. GPT-4o) do not store any information about entries, customer data or responses beyond the end of the conversation. Processing takes place exclusively on the basis of the current request. The models are not trained with user data.

(iv) Text prompts and AI responses can be temporarily stored within Microsoft Azure to ensure system security and error detection. This data is not passed on to third parties and is automatically deleted after six months at the latest. Input files (e.g. documents, images, tables) are removed immediately after processing.

(v) The data will not be used to train AI models or to improve Microsoft, OpenAI or third-party services. The Azure OpenAI Service is fully controlled by Microsoft and is separate from publicly available OpenAI services (such as ChatGPT or the OpenAI API).

(vi) The input of personal data is not permitted under the terms of use (see also 5 b) (iii). Further information can be found in the data processing agreement pursuant to Art. 28 GDPR at the following link: https://www.allplan.com/fileadmin/user_upload/countries/international/pdfs/legal/AV_ALLPLAN_alle_Verarbeitungen_mit_Anlagen_de_01062025.pdf or https://www.allplan.com/fileadmin/user_upload/countries/international/pdfs/legal/AV_ALLPLAN_alle_Verarbeitungen_mit_Anlagen_en-01062025.pdf.

 

6. Blocking of use and deletion of content

6.1. ALLPLAN is entitled to block the user's access to the platforms and applications in the event of a breach of these terms of use or reasonable suspicion of a breach without further notice and justification. Posts that violate applicable law, morals and good manners or the rights of third parties, or that contain lewd, immoral or offensive content will be deleted without comment and the user may be blocked from using the platforms or deleted completely. If a user violates the terms of use listed here, their user account and the links they have set will be deleted completely and without giving reasons, even after activation.

6.2. ALLPLAN expressly reserves the right to delete content on the platforms and posts in the forum without giving any particular reason. There is no entitlement to the retention of platform content and posts in the forum. However, user contributions in the forum are generally only deleted if there is a breach of section 4.3. and/or ALLPLAN could incur liability as a result. There is no entitlement to the deletion of posted contributions. However, if the content of a post allows a clear personal reference to the author, the deletion or anonymization of the respective post can be requested. Older contributions remain as anonymized contributions even after deletion of a user account.

 

7. Data security, data protection and forum use

7.1. The disclosure of user information and data on the platforms and applications is at the user's own risk. ALLPLAN accepts no liability whatsoever for the loss or unauthorized use of information and/or data by third parties.

7.2. Notwithstanding this, ALLPLAN endeavors to ensure that the applications provided within the platforms are protected in accordance with the usual standards and legal regulations. ALLPLAN observes the statutory data protection regulations. User data is treated confidentially. Data will only be passed on to third parties if this is permitted by the data protection regulations or if the user consents to this. The data protection information provided by ALLPLAN for these platforms applies.

7.3. Users have the option of sending messages to each other via the platform applications. The sender does not know the recipient's address. In addition to the name and e-mail address, the anonymized IP address is also stored for each forum post. However, e-mail and anonymized IP addresses can only be viewed by ALLPLAN employees. ALLPLAN reserves the right to check these messages in order to investigate misuse, but only if and insofar as there is a concrete suspicion of a serious breach of these terms of use or of statutory regulations.

 

8. Disclaimer of warranty and liability

8.1. The use of the platforms and applications is at the user's own risk. ALLPLAN accepts no liability for the accuracy and completeness of the content posted by the user on the platform pages or by third parties. ALLPLAN does not guarantee that the applications provided are suitable for the user's purposes. Responsibility for the use of the applications provided lies with the user.

8.2. Furthermore, ALLPLAN does not guarantee the constant availability of the platforms and applications and, subject to Section 8.5 below, does not accept any liability for server failures or other events that restrict the availability of the platforms and applications in whole or in part, temporarily or completely.

8.3. ALLPLAN hereby expressly distances itself from the content of all websites linked on the platforms and applications. The responsibility lies solely with the operator of the respective site. ALLPLAN accepts no responsibility for this content. This declaration applies to all links in the platforms and applications as well as to links posted by users in the forums. Many posts in these forums contain expressions of opinion and further references. ALLPLAN expressly does not adopt the content of third-party posts as its own, unless a specific response to the individual post indicates otherwise. Subject to section 8.5 below, the provider of the website to which reference is made or the user who publishes contributions on a platform or application is solely liable for illegal, incorrect or incomplete content and for damages resulting from the use or non-use of the information.

8.4. Subject to section 8.5 below, liability for any loss of data by the user is excluded. The user is advised to create sufficient backups of his data himself.

8.5. ALLPLAN shall be liable, irrespective of the legal grounds, exclusively in accordance with the following provisions:

(i) ALLPLAN has unlimited liability

• in the event of intent or gross negligence,
• for damages resulting from injury to life, body or health,
• in accordance with the provisions of the Product Liability Act and
• when assuming a guarantee.

(ii) Unless a case of section 8.5.(i) exists, ALLPLAN is only liable for slight negligence if ALLPLAN breaches a contractual obligation, the fulfillment of which is essential for the proper execution of the contract, the breach of which jeopardizes the achievement of the purpose of the contract and on the observance of which the customer may regularly rely (cardinal obligations). In these cases, liability is limited to the foreseeable damage typical for the contract. Otherwise, ALLPLAN's liability for simple negligence is excluded.

(iii) Claims under this clause 8.5 shall become time-barred after 12 months, with the proviso that the statutory limitation period shall apply to claims under clause 8.5(i).

(iv) Insofar as ALLPLAN's liability is excluded or limited, this also applies to the personal liability of ALLPLAN's employees, representatives and vicarious agents.

8.6. Unless a case of Section 8.5 (i) exists, ALLPLAN's liability towards Authorized Users is excluded.

8.7. The user is obliged to notify ALLPLAN immediately in writing or by e-mail of any damage within the meaning of the above liability regulations, so that ALLPLAN is informed as early as possible and can possibly limit or mitigate the damage together with the user in good time. Notwithstanding this, the user is also obliged to take measures to limit the damage.

 

9. Upload content and contributions

9.1. Each user can upload their own content, texts, images, graphics, etc. to the applications for use by third party users. By uploading the above content, the uploading user warrants and guarantees that he is authorized to transfer use to third-party users and that the uploaded content is free from third-party rights. The posting user indemnifies ALLPLAN against all claims by third parties if the rights of the rights holder are infringed due to the posting and transfer of use to third parties.

9.2. By posting their own content in accordance with the above Section 9.1, the posting user grants ALLPLAN and other third-party users an irrevocable and transferable right of use, unlimited in terms of time, place and content, for all known types of use of the respective content posted by them. The posting user agrees that the content posted by him/her may also be used commercially by third parties for their own professional purposes - in particular for marketing purposes - and may therefore in particular be edited, reproduced and published by them.

9.3. The ownership rights and copyrights to posted content remain with the posting user. ALLPLAN does not guarantee that the rights of the posting user will be observed by third party users. The posting of content is therefore always at the posting user's own risk and peril. The posting user bears the risk of legal action in the event of infringements of property rights.

9.4. It is prohibited to post illegal, racist, pornographic, discriminatory, defamatory and other content that is contrary to public decency, as well as calls for boycotts, political calls and commercial offers subject to a charge on the platforms. Failure to comply with this restriction regularly leads to the deletion of the posted content, to the blocking of the posting user and can also lead to civil and criminal prosecution in individual cases.

 

10. Download content and contributions

10.1. Every user can download content, texts, images, graphics, etc. published on the platforms by ALLPLAN and other users and released for free use for their own use for all known types of use. By downloading content, the user does not acquire any ownership rights to the downloaded content; ownership and copyright remain with the rights holder. ALLPLAN accepts no liability for the quality of the content posted by third parties, in particular that the downloaded content is suitable for the intended use. Any use of content posted on the platforms is always at the user's own risk, who downloads the content for his own use. The user is obliged to check the downloaded content using the latest virus scanning software. Liability for damage to the user's IT system caused by the download is excluded.

10.2. The user undertakes not to use the downloaded content for unlawful purposes; in particular, he must respect the copyrights and property rights as well as the personal rights of third parties. Any use of brands, logos, trademarks and the like is not permitted without the consent of the rights holder. The user may use content downloaded from the platforms for their own professional purposes, in particular editing and reproducing it. When using the content, the user is obliged to name the source. Copyright notices of third parties may not be removed.

10.3. Content downloaded from the platforms may not be used for commercial purposes, in particular not by students in the context of any self-employed or employed activity. This applies in particular to the use of ALLPLAN licenses for students. If content - in particular the ALLPLAN student version - is used for commercial purposes, ALLPLAN is entitled to revoke the right of use.

10.4. Any unlawful use of content posted on the platforms will result in the user being blocked by ALLPLAN and may lead to civil and criminal prosecution by the respective rights holder. This applies in particular to the commercial use of ALLPLAN licenses for students.

 

11. Copyright of ALLPLAN

The layout and design elements of the platforms and applications, the graphics and images used and the texts of the platforms and applications are protected by copyright. Any reproduction of the texts, images and graphics provided on these pages as well as texts in other electronic or printed publications requires the express written permission of ALLPLAN or the author, apart from use for personal or educational purposes. The author's copyright remains unaffected. The right of use lies with the publisher and may not be passed on to third parties without written permission.

 

12. Discontinuation or modification of services

12.1. Unless otherwise contractually agreed, ALLPLAN is under no obligation to keep the platforms and applications available.

12.2. The platforms and applications are constantly evolving and may therefore change from time to time - for example, individual functions or features may be added or removed. ALLPLAN reserves the right to redesign the platforms and applications at any time. ALLPLAN may also discontinue platforms and applications temporarily or permanently without replacement, for example for technical or legal reasons. Where possible, especially in the case of the permanent discontinuation of a platform or application for economic reasons, ALLPLAN will inform the user of the impending discontinuation and, if it is an application that enables the management of personal content, will allow the user sufficient time to secure it, taking into account the respective interests. Claims for compensation or other claims by the user against ALLPLAN as a result of the temporary or permanent cessation of operation of a platform or individual applications are excluded.

 

13. Changes to the terms of use

ALLPLAN reserves the right to amend these terms of use with effect for the future. ALLPLAN will inform the customer of any changes and make the amended conditions available to the customer. By using or continuing to use the platforms and applications after an amendment, the customer declares its agreement with the amendments and acceptance of the amended terms and conditions.

 

14. Final provisions

14.1. These terms of use govern the use of the platforms and applications conclusively. No tacit, verbal or written ancillary agreements have been made. Amendments or additions to these Terms of Use must be made in writing. This also applies to any amendment or waiver of this written form requirement. The electronic form fulfills the written form requirement.

14.2. Should a provision of these Terms of Use be partially or completely invalid or unenforceable or contain a loophole, all other provisions shall remain unaffected. In this case, the invalid clause shall be replaced by a valid and enforceable provision that comes closest to the economic and legal purpose of the invalid clause. The same applies to the closing of a contractual loophole.

14.3. These Terms of Use are governed by German law to the exclusion of the German conflict of laws rules and the UN Convention on Contracts for the International Sale of Goods.

14.4. The exclusive place of jurisdiction is ALLPLAN's head office. ALLPLAN is, however, also entitled to take legal action at the customer's registered office.

 

15. Notices to the Platform Operator

Notices to the operator are to be addressed to:

ALLPLAN GmbH
Konrad-Zuse-Platz 1
81829 München
Tel: +49 89 92793-2600
Fax: +49 89 92793-5114
www.allplan.com/en
info (please no spam) @ (please no spam) allplan.com

(Status as of December 2025)