Support Forum

Problem videocard [Gelöst]

defense
defense
12.05.2011 - 07:52 Uhr

We installed the new driver for our videocard Nvidea G-force 9500GT.

We still get the message that the card is not good or the latest driver is not installed. Also in the animation screen (F4) some textures etc. are suddenly gone. By using Allmenu -> Hotline tools -> Cleanup the problem is not solved. This problem came by installing v. 2011. (we also installed the necessery hotfixes - 5x).

Our IT-service says that the problem is that Allplan 2011 runs on Windows XP instead of Windows 7. Because of Windows XP don't support Direct X 10. Now it is running with Direct X 9. Are they right?

In that case the only thing we can do is install Windows 7.

Stefanie_Fischer
Stefanie_F…
17.05.2011 - 08:00 Uhr

Hi,

your IT is right: XP does not support Direct X 10.

But the upcomming message when starting Allplan means, that you should update your driver. Cleanup has no impact on this meassage.

If you want to inform about graphic cards Click here .
Here you can see, that your graphic card was not tested and is therefore not recomended for Allplan 2011 and XP.

See also here

defense
defense
24.05.2011 - 12:27 Uhr

Thansk for your reply Stefanie.

We have upgraded the driver of the videocard. But still have the same problems.

Our videocard support Direct X10. So if we run Windows 7 with Direct X 10 the problem could be solved. Is that correct?

Or do we need another videocard?