Support Forum

[Frage] Problem with activation on diffrent computer [Gelöst]

Schlagworte:
  • Allplan
  • 2019
  • Architecture
arkus
arkus
07.11.2022 - 16:29

Hello,

At the end of November, you had problems transferring licenses between computers. This was also posted on your website.
Now, even though you fixed the problem, I can't transfer the license from my computer to my laptop.
Attached are screenshots showing this issue.

Please solve the problem quickly, because I urgently need a license on my laptop.

Thanks for your reply and have a nice day,
Miran

Anhänge (3)

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Posnetek zaslona 2022-11-07 172110.png
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61-mal heruntergeladen
Größe: 91,48 KiB
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Posnetek zaslona 2022-11-07 172401.png
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12-mal heruntergeladen
Größe: 21,68 KiB
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Posnetek zaslona 2022-11-07 172717.png
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33-mal heruntergeladen
Größe: 42,18 KiB

Lösung anzeigen Lösung verbergen

Bertrand_C
Bertrand_C
07.11.2022 - 17:26

Hello,

Please contact Allplan support.
Here, it is only a forum between users. We cannot reset your licenses.
Allplan will be able to do it.


Progettisti_Associati
Progettist…
07.11.2022 - 16:37

You can try to manage your license on the site: http://lc.codemeter.com/59885/depot
“Ticket” is your Allplan Product Key.

arkus
arkus
07.11.2022 - 17:04

I was trying to do that, but I see that the problem is that CmContainer is locked!

Anhänge (1)

img
Posnetek zaslona 2022-11-07 175451.png
Typ: image/png
43-mal heruntergeladen
Größe: 238,10 KiB
Bertrand_C
Bertrand_C
07.11.2022 - 17:26 [Lösung]

Hello,

Please contact Allplan support.
Here, it is only a forum between users. We cannot reset your licenses.
Allplan will be able to do it.