Question:

What are the differences between a major release, a service release and a hotfix?



Answer:

Major release

The major release is the first release of a new version.
You can download it from the homepage.

Download:
www.connect.allplan.com -> Download -> Software packages
(requires login details for Allplan Connect)

Name (example):
Allplan 2015


Service release

A service release is a collection of improvements to the program, including all the service releases and hotfixes that have been released until now. In addition to improvements, it may also include new features.
You can also use a service release for a new installation or an upgrade (from a previous version).
You can download it from the homepage.
New customers get it as a DVD. Serviceplus customers get it on request.
In addition, they automatically get information about service releases.

Download:
www.connect.allplan.com -> Download -> Software packages
(requires login details for Allplan Connect)

Name (example):
Allplan 2015-1


Hotfix

A hotfix is an improvement to the program that will automatically be installed by Allplan Update.
The basis for the installation is a specific major release or service release.
Hotfixes are installed one after the other in the correct order, that is to say, first Hotfix 2015-1-1 and then Hotfix 2015-1-2.

Allplan automatically installs available hotfixes when it starts.

You can find more information on hotfixes in the following FAQ:
https://connect.allplan.com/en/faqid/20101203111503.html




Tip:

Install program updates as soon as they are available.

What are the advantages of the new licensing method?

• Better protection; easier to use (for example, when you want to transfer the license to a different computer).

What is the Product Key?

• The Product Key is a unique, 26-digit character string. You can use it to activate a license for Allplan.

How do I get my Product Key(s)?

• If you are the administrator of your company, you can find your Product Key at https://connect.allplan.com/licence. If you are a new customer, you will receive an additional email with your Product Key. http://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlFor more information, go tohttp://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlhttps://connect.allplan.com/en/faqid/20150618130717.html

How do I transfer my activated license to a different computer or to a new computer?

• Before you can transfer the license to a different computer, you first have to return the license on the computer where you originally activated it. Then you can enter the Product Key on a different computer, activating the license there. For more information, go to http://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlhttp://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlhttps://connect.allplan.com/en/faqid/20150618131629.html

How do install Allplan or activate my license on a computer without Internet access?

• The easiest way to activate and return Allplan licenses is to do this online. In other words, the computer has Internet access. However, you can also activate Allplan on a computer without Internet access. For more information, go to http://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlhttps://connect.allplan.com/en/faqid/20150618131413.html

How can I update a license (for example, after I have purchased an additional option)?

• Open the 'License settings' dialog box. Go to the 'License activation' area and click the license you want to update. Then click 'Update license'. For more information, go to http://connect.allplan.com/de/support/loesungen.html?tx_nemsolution_pi1%5BdokID%5D=20150703152726.htmlhttps://connect.allplan.com/en/faqid/20150618142528.html

Can I still use hardlocks?

• No, you can't. Allplan 2016 no longer supports hardlocks.

How do I install Allplan as a trial version?

• Download Allplan 2016 from Allplan Connect. You will receive the Product Key for the trial version by email.

Question:

What license issues do I need to consider when upgrading from Allplan 2021/2022/2023 to Allplan 2024?

Answer:

Installation options during Setups

Upgrade - program update with transfer of all project data, office and user settings.
The existing Allplan installation is upgraded to version 2024. If several Allplan versions are installed, only the latest version will be suggested for upgrade.  Projects, office and user settings are automatically transferred from 2021/2022/2023 to Allplan 2024. Allplan 2021/2022/2023 is then no longer available.

New installation without transfer of project data, office and user settings:
Existing Allplan installations remain unchanged. Office and user settings are not transferred to version 2024. You can import projects after installation using the following Allplan function:
New project, open-> Import projects.

New installation with transfer of office and user settings:
Existing Allplan installations remain unchanged. Office and user settings are automatically transferred from 2021/2022/2023 to version 2024. In the case of multiple installed Allplan versions, only the most current version is suggested for transfer. If you have installed with a central file store, make sure that you create a folder with a suitable share on your central file store (server) beforehand. This folder can then be selected as the "central file storage folder" during setup. You can import projects after installation with the following Allplan function:
Project new, open-> Import projects.



Depending on the licensing system you use, you need to consider different points.

There is no license request when installing Allplan 2024. Therefore, make sure in advance that your licenses are also suitable for this version, e.g. by purchase or a valid service contract.


1. Upgrade Allplan 2024 – stand-alone workstation

Your license for Allplan 2024 will be updated after installation, when you start Allplan 2024 for the first time. Start Allplan 2024 and you will be prompted to update the license. Select "Update now" here. The license is updated online. You can then start Allplan 2024 directly or close the license window.

Note: To install Allplan 2024 on a new computer, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Transferring license to a new computer.

You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license

2. Upgrading Allplan 2024 with a license server

Start by updating your license(s) at the license server. After this, upgrade the clients. To do this, start the License Settings program on the server. Click License Activation on the left, and then click the license you want to update. Click Update License.
After the license(s) update, you can perform the Allplan upgrade installation on the client computers.

NOTE: Check the version of your installed license server on the server. Starting with the license server version 2016-1-4, the detailed version status (Build-ID) is displayed directly in the lower left corner of the License Settings program.
At least version 1.1196.xxx.xxx should be displayed here. If an older Build ID is displayed, then you still have an older license server in use. In any case, please update your license server. Download the software for the license server from the Allplan Connect service portal. Detailed instructions can be found at connect.allplan.com/license under the menu item Information on installation and Licensing' and the instructions 'Updating license server and licenses'.


Note: You can update the licenses only at a license server you have already installed. If you want to switch to Allplan 2024 and move the license server to a new server, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Moving license server to a new server.

You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license


 

Question:

You suddenly receive the error message "System requirements not met. CodeMeter is not installed. An update installation might fix the problem." How can this be fixed?


Answer:

The service required for licensing is no longer running correctly on your computer.

Please proceed as follows on this computer:

In the first step, uninstall the existing components of Codemeter Runtime Kit. You will find the program in your Windows program list.

In the second step, install the Codemeter Runtime program again.
You can download a current and released version of "Codemeter Control Center" from the following link.

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

The program is located in the folder.
/General/Wibu/

(Click on the three dots to the right of the file size and select download)

Start the file "CodemeterRuntime.exe" bypassing the user account control.
For installation, activate the file with the right mouse button and select in the context menu that is then available
"Run as administrator".
Confirm all messages in the setup, as well as the settings made with 'Next'.
Codemeter Control Center will then be installed.


Note:
We recommend excluding Codemeter from the virus scanner. You can get information about this at the following link:
https://connect.allplan.com/de/faqid/20151209133620.html

Question:

How to update the license server and the licenses?



Answer:

Allplan 2016: Before you do anything, make sure Allplan 2016-1-4 or later is running on all clients.
Allplan 2017 and higher: Check the version of the license server as described below and update the licenses.

1. Updating the license server
Check the version of your installed license server on the server. Starting with the license server version 2016-1-4, the detailed version status (Build-ID) is displayed directly in the lower left corner of the License Settings program.
The latest version 1.11xx.xxx.xxx should be displayed here. If an older Build ID is displayed, then you still have an older license server in use. In any case, please update your license server. Download the software for the license server from Allplan Connect - license server version 2021 or from the following link.

https://webdrive.allplan.com/index.php/s/4LrjrymoxESzC6p

The package is in the folder

/Allplan/Lizenzserver/2021/

Start the new License Server Setup on the server or computer you use as the license server. Right-click the *.exe file and select 'Run as administrator' on the shortcut menu.

• Click Install.
• Click Exit.
  

If you have not yet installed the license server or if you have not switched to Allplan 2016 or higer until now, you can find detailed step-by-step instructions at
https://connect.allplan.com/en/faqid/20150618084450.html


2. Updating the licenses
Update the licenses at the license server as follows:

• Start the License Settingsprogram on the server.
• Click License activationon the left. Then click the license you want to update so that this license is highlighted in blue.
• As you can see, the 'Update license' function is now available.
• Click Update license.
• If your license includes configurations for several seats, you must update each license separately.
  
  

Note: When updating the license it can be that you will receive a higher version of the license as the version of Allplan you are using. The license is downward comatible and can be used until Allplan 2016.

This FAQ is valid from 24.04.2023, from then on a new Allplan Exchange Online Service will be available to you.

Question:

I would like to start with Allplan Exchange. 
First steps in Allplan Exchange work.

Important note : 

Before you start with the first steps in a new system, it is good for you to know whether the data can also be deleted. The answer to this is YES. When you start saving your first projects and documents online, you can delete them after a test run.

It is up to you to delete the centrally stored data at any time; with the deletion, access is withdrawn from the project participants.

Answer:

The following simplified representation shows that some steps are carried out once and further steps are repeated for each project.

 

(1) REGISTRATION (Login):

By registering in Connect, you will receive a valid USER account for all our online services (such as BIMPLUS and EXCHANGE) , allowing you to log in to Exchange:

https://exchange.allplan.com


 

Logging in should be possible in any case if you have a USER account.
The use of your own COMPANY account depends on your licence.
If you are unable to continue from here, please contact your

sales partner : LINK = https://www.allplan.com/de/beratung-verkauf/vertriebspartner/

If you already have a licence, you can continue with the next points

(2) COMPANY MEMBERS: 

The first user is automatically authorized to invite members to the Exchange account and to define their roles in the Exchange account.
a) In the main menu, select "PROJECTS" | b) select the "INFO BUTTON" | c) here you will see the list of your current MEMBERS | d) you can add more by clicking on the ADD MEMBERS button | e) simply enter the email address, select a language (from the recipient) and a COMPANY ROLE, click on "Send" to finalize the invitation



The newly invited member will receive an email and can complete the registration of his personal account.

Remove member : 

If you want to remove a member, simply click on the icon with the cross (see picture #f) in the corresponding line. A member will then be removed from your company account and will also be removed from all projects in your company account so that the former member can no longer access your data.

(3) PROJECT:

The first project can be created online:

a) In the main menu, select "PROJECTS" | b) Select the icon for "CREATE NEW PROJECT" | c) Enter a name e.g. "MY FRIST STEP" and click on Create | d) You will receive a message that a new project has been created | e) You will find the new project in the overview,
TIP: You have automatically been created as a project participant with the highest project role "Manager" and can therefore continue with step 4.


Delete project : 

If you want to delete a project, simply click on the icon  (see image #f) in the corresponding line. The project will be deleted along with all existing documents, so you and any Project members will no longer have access to the project data. Please note that this step cannot be undone. 
You will be see a message and must explicitly confirm that you have taken note of this.

(4) PROJECT PARTICIPANTS:

You can select the project participants from the group of company members (already created under point 2); by entering a name or email you will automatically receive default values. Select a company member and assign a project role at the same time.

a) In the main menu, select "PROJECTS" | b) Select a project from your account. | c) Switch to the "PARTICIPANTS" tab | d) Click on the "Add project participants" function | e) Simply enter the name or email here, you will receive default values for selection, at the same time you can select the corresponding project role and click on "Add" | f) In the list of project participants you will also see their role, which can be changed at any time.
The project participants now have access to the project and all plans that you will send to the project participant.



 

Remove project participant : 

If you want to remove a project participant, simply click on the icon with the cross (see image #g) in the corresponding line. A project participant is then removed from the project assignment and can no longer access the project data.

(5) PLAN DISTRIBUTION:

LOGIN: Now start Allplan CAD and open your desired CAD PROJECT. a) Switch to the Plan layout area | b) Start the "Allplan Exchange" function | c) The Allplan Exchange dialogue opens | d) Click on "Log in" to use the advantages of the Allplan Exchange online function | e) In the login dialogue, enter the same login data as on the website| f) When logging in to this CAD project for the first time, you will automatically be asked for the assignment, select the desired Allplan Exchange account and the PROJECT previously created online, e.g. "MY FRIST STEP".

a) LEFT: select the plans to be exported from the plan overview | b) MIDDLE : define the file formats for each recipient | c) RIGHT: see the expected results of your selection for each recipient.  | d) Click on EXPORT to create the file formats and send them immediately.



 

(6) DOWNLOAD:

The recipients automatically receive an email notification and are authorised to download the plans centrally online and at the same time the plans are automatically versioned.
In the "INBOX" overview, every registered recipient can download all the documents that have been sent to them. 
And this is how the download works:

a) A recipient can log in to Allplan Exchange on the website | b) The INBOX is the first page you see after logging in | c) Individual or multiple entries can be downloaded - simply select them | d) and click on DOWNLOAD e) A message informs you of the successful action f) The icon in the table visualizes via the color change whether the entry has already been downloaded or not.



 

(7) REPORT:

Allplan Exchange records all history information for each file, e.g. : Upload, sender, recipient and download.
A project-related report output clearly shows the history of all plan versions, their history and their history information.

a) In the main menu, select "PROJECTS" | b) Select a project from your account. | c) You are automatically on the overview of the project documents, select the button "REPORT" | d) The report opens in another browser tab and you can see the entire project history. You can print this display with the usual browser functions or save it as a PDF.

(8) DELETE DATA:

The following data deletions can be found in the corresponding sections 

• Remove company members, see section (2) COMPANY MEMBERS
• Delete project, see section (3) PROJECT
• Remove project participants, see section (4) PROJECT PARTICIPANTS
• Individual documents or document versions can be found here in this section

Delete documents including all document versions

a) In the main menu, select "PROJECTS" | b) Select a project from your account. | c) You will automatically be taken to the overview of project documents | d) Select the document or several documents to be deleted | e) Select the button with the three dots and the DELETE option | f) You will receive a message that the document including its versions and history information will be deleted. Please note that this step cannot be undone.



 

Delete a single document version

Now you only have to navigate down one level more, but the principle is the same as when deleting a document, except that only one version is deleted here. This is useful, for example, if you have accidentally uploaded something and only want to remove these versions from distribution.

a) In the main menu, select "PROJECTS" | b) Select a project from your account. | c) Y You will automatically be taken to the overview of project documents | d) Click on the document containing the versions | e) A side panel opens | f) Here you will find the "Versions" button | g) For better orientation, the breadcrumb menu also helps you and shows which document you have selected | h) Now select the version to be deleted "e.g. Index C" | i) Select the button with the three dots and the DELETE option | j) You will receive a message that the document version including its history information will be deleted. Please note that this step cannot be undone.


 

We hope you have fun with Allplan EXCHANGE

• Who is Digital River?

Digital River Ireland Ltd. is a global online order processing company and partner of ALLPLAN. Digital River Ireland Ltd. is therefore an authorized agent for the various digital products and services available to purchase on the ALLPLAN Online Shop.
 

• Who will process my order?

For non-US customers
Digital River Ireland Ltd. will process your order based on the Digital River Ireland Ltd. Terms of Sales and the Digital River Privacy Policy.
For US customers
Digital River Inc. will process your order based on the Digital River Inc. Terms of Sales and the Digital River Privacy Policy.
 

• What rights do I have?

Digital River Ireland Ltd. process all order queries in accordance with the requirements in place for online trade.
 

• Which payment methods can I use?

You can use a variety of payment methods (such as a credit card, SEPA or PayPal*). These payment methods may vary depending on the country and product in question.

* If you wish to use PayPal, payment will also be taken prior to the order being processed further.
 

• Where can I find my bill?

You should receive your bill via email 24 hours after the product is dispatched. Unable to find this email? No problem; you can also download the associated bill as a PDF document from your Customer Account at shop.allplan.com 24 hours after dispatch. 
 

• Why was my transaction unable to be processed?

A transaction may fail for various reasons. Your financial services provider will be able to provide you with the specific reasons. If a transaction fails, we will not debit any funds from you.
 

• Who do I address any technical queries to?

If you should have any further questions, our technical support are happy to help. Find out how you can get in touch by visiting the Technical Support section in the Allplan Connect portal (https://connect.allplan.com/support/kontakt.html).
 

• How do I cancel my subscription?

Please login at shop.allplan.com go to your account and select “My Orders”. Then identify the subscription you would like to cancel and select the button “Cancel”.
 

• What is our refund policy?

This is a B2B shop. In special cases, please visit www.allplan.com and use the contact options available on the website.
 

• How to request a refund?

Please visit www.allplan.com and use the contact options available on the website.
 

• How to cancel an order?

An order is handled and fulfilled immediately. If you would like to cancel your subscription, please see a point ‘How do I cancel my subscription?
 

• What is our privacy policy?

Please select the link ‘Data protection’ in the footer of the web shop.
 

• How to handle a complaint?

Please visit www.allplan.com and use the contact options available on the website.
 

• Other queries

We are of course on hand to help you with any other queries you may have. Please visit www.allplan.com and use the contact options available on the website.
 

Question:

Why is it not possible to install IBD planning data?
The customer number displayed is not correct or the number 0000000 is displayed and the activation code is rejected.


Answer:

The customer number depends on the license used for the installation.
Install the appropriate temporary or final license.

In addition, you need to adjust the customer number in the following places.

Services application -> Utilities -> License -> License Manager (NemSLock). Click Options at top right. Click the Customer details tab. Enter your customer number for the Client ID.
Note: If this field is not available, you need to log on as the administrator.

Services application -> Service -> Windows Explorer -> General program data (ETC, LIC) -> License(with earlier versions: Services application -> Service -> Windows Explorer (program folder)). Find the info.001 file and open it using the editor, for example. Go to the Customer line and enter your customer number. After this, save the file.

Now you can install IBD.


Note:

There is no trial license for IBD. This means that you cannot install IBD if you have installed Allplan with a trial license.

If the current IBD activation codes are not on hand, you can download them from Allplan Connect:
connect.allplan.com. After you have logged on, select "PROFILE-> License Management".

Question:

Why is it not possible to install IBD planning data?
Why does Allplan not accept my activation code?



Answer:

If you have just installed Allplan or if you have used a trial license until now, start Allplan once with your license so that Allplan saves your customer number.
Make sure you install the correct IBD package.

IBD provides additional wizards you can use in Allplan. However, you have to purchase these additional wizards.
Should you have any questions (costs, use), please contact your sales partner.


Some notes on IBD:

IBD CAD Planning Data(building construction, industrial construction, ...) are wizards you can use in Allplan. Consequently, you can only install these wizards on a computer running Allplan.

IBD Building Components(building construction, building alteration, ... ) build on BCM/Nevaris.
If you use Nevaris, you must install IBD building components on a computer running Nevaris andAllplan.
If you want to use IBD building components for BCM, you must install this package on a computer running Allplan BCM.
As you can see, it matters whether you are trying to install IBD building components for Nevaris or BD building components for BCM.
You can find both packages on Allplan Connect.


Make sure you download the right package from Allplan Connect.

You get activation codes for the IBD packages you purchase.
You can see your activation codes on Allplan Connect at http://connect.allplan.com/license.

Pay attention to uppercase and lowercase letters in Setup.

You can find the IBD packages on Allplan Connect at
https://connect.allplan.com/de/support/downloads.html
(requires login details for Allplan Connect)

You can filter by version, such as Allplan IBD Version 2016.


Note:

There is no trial license for IBD. This means that you cannot install IBD if you run Allplan with a trial license.

You can install two IBD packages for free. You do not require codes for IBD CAD Basic Planning Data and IBD CAD Building Alteration Data. You can also find these packages on Allplan Connect.