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Please check the following points:

Is the spelling of the search term correct or does it differ from the source?
What about the names of the items you are looking for? Have synonyms been used? For example, TV for television, people for persons, or materials for textures.
Does the sequence of the search terms match that in reality?
Have you entered the search term in the language that is currently set in Allplan Connect?
Are you a Serviceplus customer? Are you trying to find items that are reserved for Serviceplus customers? 
Are you a Serviceplus customer? Have you entered your customer number in your user profile? Otherwise, you cannot find items that are reserved for Serviceplus customers.

Some points to bear in mind:
Use only one search term at any one time, if possible.
Keep search terms as simple as possible.
Try synonyms.
Select the "available" option (you need to be logged in) to restrict the search to items that are actually available to you.
Clear the "available" option (you need to be logged in) to expand the search to all items.
As a Serviceplus customer, make sure that you have filled out your user profile completely. In particular, please check that you have entered your customer number!

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