Support Forum

Document size warning

Schlagworte:
  • Allplan 2021
  • [AIDP-121217]
fani
fani
28.01.2021 - 10:49 *

Allplan displays the document size warning unreasonably and repeatedly.
While the memory occupancy is at 1%.
The maximum document size is set to 2048MB.

You need to restart Allplan to continue working with the program.

Ps. Does anybody know why MYSUPPORT does not help or communicate?

Balázs Schneider
NAZCA Engineering Office

- first Allplan install on Interactive Unix in 1993
- 25 years in localization of Allplan
- 25 years in technical support for Allplan
- 30+ years using Allplan as structural engineer

1 - 10 (13)
fani
fani
03.02.2021 - 07:01

After the problem has occurred more than once, the associative labels have all become broken and are no longer updated.
So I think the problem is in the associative framework.

I finally managed to make a videos of the phenomenon.

This video shows that the associative labels in the live project a broken (no update) and the warning does not appears.
https://youtu.be/5byxlqAACf0

This video show the "document size warning" issue in a restored backup state of the same project, where the labels were still not broken.
https://youtu.be/CWBk5mJyLys

Ps.: MYSUPPORT has disappeared

Balázs Schneider
NAZCA Engineering Office

- first Allplan install on Interactive Unix in 1993
- 25 years in localization of Allplan
- 25 years in technical support for Allplan
- 30+ years using Allplan as structural engineer

jvelletti
jvelletti
04.02.2021 - 10:48

Zitiert von: fani

Ps.: MYSUPPORT has disappeared

yes: "MySupport" in Allplan Connect is a connection to an internal Tol, that is used by Support team of only some Countries.
f.e. the US team is using Zendesk, so customers from Allplan INC will see a Link to there Zendesk.
Customers from Countries using this internal Tool (like Germany, france, italy, spain, austria, swizerland) can see with mySupport their tickets.
Customers from all others Countries: as Connect does not have access to there Tickets Systems, they will just see the lInk to the Addresslist where to get support. but without Access to their tool(s), it is useless to show "MySupport"

this may change in the future, if i get access and an API to read such support tickets.

Allplan Webentwicklung

Private messages must be private. No support request via Private message.

fani
fani
04.02.2021 - 12:14

Hi

Thank you for your reply.

But believe me, it was there on last week. You can check my call on 2021.01.27.

And I still think there should be a more direct access to support, than a local dealer.

Probably not for everyone, but for those who are a little bit more than a customer.

Balázs Schneider
NAZCA Engineering Office

- first Allplan install on Interactive Unix in 1993
- 25 years in localization of Allplan
- 25 years in technical support for Allplan
- 30+ years using Allplan as structural engineer

jvelletti
jvelletti
04.02.2021 - 12:20

Zitiert von: fani

But believe me, it was there on last week. You can check my call on 2021.01.27.

i know that "MySupport" was there. The Rule: "showMySupport" was broken, but that rule was fixed ..

Allplan Webentwicklung

Private messages must be private. No support request via Private message.

fani
fani
04.02.2021 - 12:40

Ok. I understand.

But:

1. A local dealer is neither help nor support. Just an unnecessary link in the necessary communication chain in my case.

2. Allplan 2021 in its current form is unreliable, I can not publish acceptable a trustworthy drawings from it.

Balázs Schneider
NAZCA Engineering Office

- first Allplan install on Interactive Unix in 1993
- 25 years in localization of Allplan
- 25 years in technical support for Allplan
- 30+ years using Allplan as structural engineer

Ricardo_RES
Ricardo_RE…
08.03.2021 - 08:36 *

Hello! For avoiding repeatly receiving this warning 'document size warning' don't click ok just press ESC on your keybord and the warning never shows again on that work session (at least worked for me).
Good work!

fani
fani
08.03.2021 - 09:12

Zitiert von: Ricardo_RES
Hello! For avoiding repeatly receiving this warning 'document size warning' don't click ok just press ESC on your keybord and the warning never shows again on that work session (at least worked for me).

Good work!

Thanks Ricardo.

This is exactly what I do, but it does not prevent associative labels from detaching from the model.

Balázs Schneider
NAZCA Engineering Office

- first Allplan install on Interactive Unix in 1993
- 25 years in localization of Allplan
- 25 years in technical support for Allplan
- 30+ years using Allplan as structural engineer

Rainer_Buehne
Rainer_Bue…
08.03.2021 - 11:37

Does this occur when you work with switched-off drawing files?
Does it disappear when you switch on those drawing files modifiable (yellow status)?

best regards
rb

Allplan Product Owner

fani
fani
14.03.2021 - 08:11

It is still there is Allplan 2021-0-6.

Here is a small example to reproduce the issue:

https://youtu.be/q9WoyGLcHvg

The issue causes data loss, by means of breaking the links of associative labels!

Balázs Schneider
NAZCA Engineering Office

- first Allplan install on Interactive Unix in 1993
- 25 years in localization of Allplan
- 25 years in technical support for Allplan
- 30+ years using Allplan as structural engineer

1 - 10 (13)