Support Forum

[Frage] 2024 installation issues

Schlagworte:
  • Installation; 2024.
Jan_Cloet
Jan_Cloet
08.02.2024 - 15:57

Hello,

Is anyone experiencing issues with the 2024 installation?
On my desktop it appears impossible to install Allplan 2024.0.3.
No issues with any other software, including 2021, 2022, 2023.

Tried Graphic card updates, BIOS update, installing with other user, downloading all the dll and install from C drive and did not have a firewall runing in any way when trying so.

The startup window pops up for 1 second but the installation menu does not appear further.

On my laptop I am not experiencing any issues.

Support ask me to reinstall my computer from scratch. %$#&[´~$***£´%
So it doesn't really want to help me...

(I'm hearing 2024 is not that stable yet from other users but it'd be nice to get into it myself)

Bertrand_C
Bertrand_C
08.02.2024 - 16:27

Hello,

Did you check your antivirus software?
Try disabling the antivirus during installation. It might help...


Jan_Cloet
Jan_Cloet
09.02.2024 - 07:14

Nothing running of firewall that could be causing issues.

MichaelTheuer
MichaelThe…
09.02.2024 - 09:29

Good morning,

what´s about the system requirements? Have you checked anything? You can check your system with a small app…..please see screenshot!
Have you tried it with right mouse click and temporary admin-rights (see also screenshot)

Best wishes

Michael

Michael Theuer
Customer Success Manager
Allplan GmbH

Anhänge (2)

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system requirements.png
Typ: image/png
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Größe: 47,70 KiB
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context menu and admin.png
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Größe: 117,94 KiB
Jan_Cloet
Jan_Cloet
09.02.2024 - 15:59

Check.
Both requirements and admin rights are ok.
I even tried to install via local admin user directly.

Judy_AllplanFR
Judy_Allpl…
10.02.2024 - 06:26

Hi Jan,

Can you compare your regional setting between yours computers. We sometimes has issue with such settings where Allplan doesn't start or can't be installed.

The same for the "Language for non-Unicode Programs" must be set to English.

Thank you for your feedback.

Mr Judy GURAVADU
Responsable Technique Préfabrication & Ingénierie
Precast Sales & Support

Allplan France & Allplan Software Engineering

Depuis 2006

Jan_Cloet
Jan_Cloet
23.02.2024 - 11:07

Thanks Judy,
This has been checked.
I hope the 2025 version is executable...