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Версия:  Allplan 2022 / Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 15.12.2021 15:05:07

Question:

How can I transfer the license permanently to a new computer?
How can I temporarily transfer the license of a registered computer to a different computer?
How can I interchange the licenses of two registered computers?



Answer:

If you activated the license online by entering a Product Key, you can return the Product Key and then use it for a different computer. You can return and activate the license only if the computers have Internet access. The computer where you want to return or activate the license does not have to be online all the time. It is enough if it is online while you are returning or activating the license.


Returning a license
To return a license in online mode

  • Open the 'License settings' dialog box: Services application -> Utilities -> License settings
  • Write down the Product Key for the license you are returning.
  • Click License activationon the left. Then click the license you want to return.
  • Click Return license.


You can now activate the license on a different computer.


Activating a license
If you want to transfer the license permanently, you can activate a license while you are installing Allplan or after you have installed Allplan. By activating a license, you connect the license with the new or other computer. As a result, you can start Allplan on this computer.
If you want to transfer the license only temporarily, install Allplan as a viewer on the second computer and
activate the license later.

To activate the license during installation:
Start Setup and follow the instructions displayed.

  • In the 'Installation Option' dialog box, select the 'Enter Product Key' option and click 'Next'.
  • Enter your Product Key.
  • Click 'Activate license'.


To activate the license after installation:

  • Open the 'License settings' dialog box: Services application -> Utilities -> License settings
  • Click License activationon the left.
  • Enter your Product Key.
  • Click Activate license.



Here comes a practical example:
If you want to use a Product Key for running Allplan on two or more computers, you must use computer A to return the license before you can use this license with computer B. To return the license, open the Services application -> Utilities -> License settings -> Return license. If this computer always uses the same Product Key, you can find this Product Key in the box below License activation. This box always displays the last Product Key entered.

If you switch between several licenses, it is a good idea to save the Product Keys used in a text file on the desktop. This way, you can copy the Product Keys quickly and easily to the license settings.


Note: When license cannot be returned due to defect
If your computer has a defect and does not start anymore, or your hard disk has crashed and you had to install a new one, we need a statutory declaration from you. You will receive this declaration after your situation has been checked by the technical support team. Please contact your local Allplan Support with a brief description of what happened.


Further Notes:
You can also find your Product Key in Allplan Connect. Go to http://connect.allplan.com/license
Click Profile -> License administration.
Only administrators can use this function.

Загрузка PDF  FAQ_EN_Transferring_license_to_a_new_or_another_comp...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018  | Последнее изменение: 01.10.2021 16:38:59

Question:

  • Why can't I create elements?
  • Why can't I move a drawing?
  • Why are elements not created correctly?
  • Why does the program crash when I import a DXF file from the land registry office?
  • Why is the outline of a circumscribed area not detected correctly?
  • Why can't I calculate shadows?
  • Why are elements not displayed correctly in animation?
  • Why are parts of dimension text missing?
  • Why do the contents of the screen suddenly rotate?
  • Why can't I get a preview when I move or copy elements?
  • Why are areas not calculated correctly?




Finding the reason for these problems:

Check whether an offset is set in the project settings (File -> New Project, Open Project-> select the project and open the shortcut menu -> Properties; Allplan 2009 and earlier: Tools -> Options ->Advanced Draft -> Settings). If there are offset coordinates, clear the check box.

Select Tools -> Measure(->)Coordinates.
Click in the middle of the drawing in plan view.
If there are very large values (for example, x/y/z greater than 5000 m), you have found the reason for these problems.

The system has problems calculating and displaying data with very large coordinates. The more data you have with very large coordinates, the greater this effect.



Solution:

  • Click Tools -> Options... -> Desktop environment -> Generaland select Optimize working with large coordinates(Allplan 2009 and earlier: Tools -> Options -> Global Options -> Miscellaneous tab -> Optimize working with large coordinates). After this you must restart Allplan. Otherwise, this setting has no effect.

This is a user setting you must define separately for each user.

  • Usually, the best solution is to move the data towards the Allplan origin. Use the "Move" tool. When Allplan prompts you to specify the target point ("To point"), select Global point in the dialog line. You can find detailed information in the help for Allplan. Look for the Global pointtopic.



Note:

If the data are still not displayed correctly, do the following:
Exit Allplan -> Services application-> Service -> Hotline Tools-> cleanup -> start Allplan.

Загрузка PDF  FAQ_EN_Large_coordinates.pdf
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015  | Последнее изменение: 01.10.2021 16:38:58

Note:

You can help the technical support team to process your request by generating a support request with the Hotinfo program and sending it to us.

The generated support request will help to avoid unnecessary questions and delays, as it automatically contains all necessary information pertinent to the problem in question.


Procedure:

The Hotinfo program is installed along with Allplan; you can start it over the following ways:
1. Start -> All Programs -> Nemetschek -> Allplan [version number] -> Hotinfo [version number].
2. Allplan -> ? -> Generate support request (Hotinfo)
3. Allmenu/Services -> Service -> Create Support request (Hotinfo)


Select the team with whom you wish to communicate:
Choose the relevant entry, for example, Technical Support Allplan. The email address of the selected team is entered automatically.

Select the areas on which you have questions:
Please select the question that is pertinent to your support request.
You only need to select question 2 when Allplan support is requesting it from you.

01. General inquiry
02. Inquiry with Allplan logging

Note on question 02:
If you have selected question "02. Inquiry with Allplan logging", you can start Allplan straight form the Hotinfo after the questions.
This will generate and attach a log (trace).
Start Allplan by clicking on the button “Start Allplan”
Carefully reproduce the problem – for example, perform the steps that lead to the failure.
Then click "Next" to generate the support request with the trace.
You can click the "Take screenshot" button at any time while Allplan is running in logging mode. This way, you can quickly and easily save any error messages that may be displayed.

Enter your contact address:
Please enter your name, telephone number and email address
so that the technical support team can contact you.

Please describe the problem:
Describe the problem in detail (for example, include the exact wording of error messages).

Select the files you want to attach to the email:
You can include additional files with important information such as damaged drawing files, NID files or other files.

Note:
These files are only attached to the email when you send the Hotinfo by clicking “Finish” -> Option “Start email program…" or send it to us over File -> Send Message...".
See note further down.

Create the screenshots you want to attach to the email:
You can use the "New screenshot" button to take screenshots of the entire screen and send them as a file attachment to the Hotinfo.

Note:
These files are only attached to the email when you send the Hotinfo by clicking “Finish” -> Option “Start email program…" or send it to us over File -> Send Message...".
See note further down

Finish
Here you have the possibility over the pre-selected option "Start Email program..." to start your email program with the created Hotinfo, the generated files as a file attachment and the correct destination address. You only need to press 'Send'.

Over option "Open Hotinfo file to save it..."you can open the support request, save, and send as an email attachment to support.de (please no spam) @ (please no spam) allplan.com, if no e-mail program is installed locally.
In this case, make sure to attach in addition to the support request all additional files also. Attach the "attached files" and "generated screenshots" independently as attachment to your email.

Загрузка PDF  FAQ_EN_Generating_a_support_request_using_Hotinfo.pd...
Версия:  Allplan 2015 / Allplan 2014 / Allplan 2013  | Последнее изменение: 01.10.2021 16:38:51

Question:

How can I move NemSLock Server to a new server?



Answer:

Reinstalling NemSLock Server

  • Select one of the temporary license files for NemSLock server (for example, 1234567a_001_psd.nslsrv). These licenses are valid for 30 days. However, each license includes only one seat of each configuration purchased. The full number of seats purchased will be available to you as soon as you have installed the registered licenses (see below). If you purchased a configuration for one seat only, you will, of course, receive only one temporary license.
  • When you opt for the “Custom” setup type, you can choose between the following program features:
    Console
    You can use this program to administer NemSLock Server. The console can be installed on several workstations. This way, you can administer the server from a number of different locations. However, you can only connect one console to the server at any one time.
    Server
    The actual license server.
    Logviewer
    This tool analyzes the log files of NemSLock Server.
    User List Generator
    You can use this tool to create the users for NemSLock Server from a text file or based on a server.
    By default, Setup installs all these features.
  • If your license includes configurations for several seats, you need to install the additional temporary license files for NemSLock server after the installation (see below).


Transferring the user administration from the old server (if users are available)

  • You can find the user administration in the program folder of the license server. Copy the "users.mcf" file to the program folder of the new license server.
  • Stop the license server service on the new server before you copy the file. To do this, start the "stopService.bat" program, which is also in the program folder of the license server.
  • After copying, start the license server service again. To do this, use the "startService.bat" program.


Returning the registered licenses

  • Open NemSLock 2006 Server Console on the old server by clicking the icon on the desktop or Start -> (All) Programs -> NemSLock 2006 Server -> NemSLock 2006 Server Console.
  • Click "Stop server".
  • Click "Modules".
  • Click "Transfer license permanently".
  • Confirm the following dialog boxes. Click “Browse”.Windows Explorer starts and opens the folder with the hcws-format file. Now you can use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer with Internet access and so on.Send this file by email to register@nemetschek.de.
  • We will send you an email, confirming that we have received the licenses.
  • You always have to return all licenses.
  • After you have done this, they are only valid for two more days.


Registering the license(s) on the new server

  • Open NemSLock 2006 Server Console on the new license server.
  • Click "Modules" on the left.
  • Select the seat you want to register. If your license contains configurations for several seats, read the notes further down.
  • Click "Registration request (register.txt)".
  • Click "Edit".
  • Fill out all fields marked with an asterisk (*). Make sure you enter your email address correctly, because the registered license file will be sent to this address (and not to the address of the person who sent the registration request!). Click OK to confirm.
  • Click "Create registration request".Windows Explorer starts and opens the folder with the "register.txt" file. Now you can use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer with Internet access and so on.Send the registration request by email to register@nemetschek.de.


If your license includes configurations for several seats, you must send a separate registration request for each seat. You will then receive a registered license file for each seat. You must install each file.

How to install licenses

  • Open NemSLock 2006 Server Console.
  • Click "Stop server" on the left.
  • Click "Modules" on the left.
  • Click ”Browse” to navigate to the registered license file.
  • Click "Install license file".
  • After this, you can start the server again by clicking "Start server".


Configuring the clients

  • Now you need to change each client to the new license server.
  • Click Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
  • If the license server window is hidden, click "Configure NemSLock Server"at the bottom. It is a good idea to lock this window. All you need to do is click the drawing pin icon.
  • Enter the computer name or IP address of the license server in the empty box. Then click the "Update” icon to the right.
  • Now the user can select one of the seats provided. Click "Close" to complete the configuration. Now you can start Allplan.
  • After having successfully connected to the license server, clear the check boxes for the trial licenses in the area at the top.


Notes:

  • If a user selects several configurations for a seat and starts Allplan, the license server will provide the required licenses; in other words, starting Allplan once might require two licenses. Consequently, fewer licenses are available to other users.
  • 2014-1 and later: If the latest version of License Manager is installed (file version 1. 0. 26. 153 or later, see License Manager- Options- System), you can also select several licenses. If one of the selected licenses is currently being used by someone else, the program will automatically select the next available license.
  • Clients communicate with the server by TCP/IP via port 10977. So you need to configure the firewall accordingly.
  • The license server and the licenses are downward compatible; they can be used in conjunction with older Allplan versions.
Загрузка PDF  FAQ_EN_Moving_NemSLock_Server_to_a_new_server.pdf ...
Версия:  Allplan 2013 / Allplan 2012 / Allplan 2011  | Последнее изменение: 05.10.2021 14:24:45

Question:

How can I use Allplan to create PDF documents (Portable Document Format) that can be opened and viewed using PDF viewers such as the free Acrobat Reader?



Answer:

You can export PDF files directly from Allplan.
In addition to the design, bitmap areas and text, the direct export tool transfers layers, OLE objects, transparency and gradients.
Of course, you can also use external programs such as Adobe PDF and FreePDF to create PDF files. However, these programs do not provide all the options mentioned above. For example, transparency is not transferred.

Allplan provides the following options for exporting PDF data:

1. using the layout editor:
Create -> Plot Layout -> Export PDF Data

2. using the print preview:
Click the Export PDF Data icon in the toolbar at the top

3. exporting 3D PDF files from the animation window:
You can create a PDF file from the animation window. This file contains the 3D model displayed in the animation window.
This option is not described any further in this FAQ.


General settings:

When exporting PDF data, you specify the file name in a dialog box, where you can also make basic settings for the PDF file:

  • Resolution (in dpi)
  • Document size (paper size (with margin) or printable area (without margin))
  • Entire layout content
  • Archiving format PDF/A 1a
  • Export layers
  • Embed TrueType fonts
  • ...
  • Add to file (first select an existing PDF file in this dialog box and then select this option -> the PDF file is attached as a new page to the existing file)
  • Grayscale (version 2011 and later)
  • Open file with associated application (should be selected. After you have created it, the PDF file automatically opens in this application so that you can check it.)



Note on the page format (new in Allplan 2011):

In Allplan 2011 and later versions, you set up a page in Allplan. The page size should be used as the size for the PDF file.
You need to exactly define the size you require for the page.

To use the page size for exporting the PDF file, select the following options:

  • Select 'Paper size (with margin)'.
  • Clear the 'Entire layout content' check box, if necessary.



Notes on 1. settings in the Plot Layout module:

You can make advanced settings in the "Plot Layouts" dialog box.
The following settings are used for exporting PDF data:

  • Plot elements / options (Selection tab)
  • Paper format and orientation (Output tab); see the above notes on the page format.
  • Resizing: Resizing factor, resize pen thickness and rotation by 90° (Settings tab)
  • Pen and color assignments... (Settings tab)
    -> Line thickness for monochrome output and line colors for color output
    -> Line display in color, black or using shades of gray (can only be changed when you select a color printer beforehand)
    -> Gamma correction
  • No pen optimization/ Use one pen only (number:)
  • Plot profile (Settings tab)




Notes on 2. settings in the print preview:

The PDF file is exported as it is currently displayed on screen.
You can make the settings that are used for the "Print" tool directly in the print preview (Display tab in the Print Preview Options).



Notes:

To export PDF data in color, you need to install a printer driver that supports color and select this driver in the layout before you start exporting the PDF data.
It is advisable to install a printer driver for a large-format color plotter such as an HP DesignJet even if your office is not equipped with a large-format printer/plotter.
[Install as a local printer/ without plug & play, port: FILE, do not share the printer, do not print a test page.]

Загрузка PDF  FAQ_EN_Creating_PDF_files.pdf
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