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Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015  | Последнее изменение: 12.11.2020
2 user(s) found this FAQ helpful

Question:

Allplan does not react promptly or seems to hang after I have selected the "Open on a Project-Specific Basis" or "New Project, Open Project" tool.

One of the following virus scanners is running: Trendmicro, McAfee, Kaspersky, Avira, F-Prot and others.
What can I do to solve this problem?



Answer:

Check whether updating the software of the virus scanner solves the problem.

If it doesn't, configure the real time scanner of the virus scanner so that it no longer scans the program folder and data folder of Allplan.

Start the Services application. Make a note of the following paths displayed in the Services application window:

Program folder
General program data
Central file storage folder

Define these folders as exemptions in your virus scanner.


Bear in mind that virus scanners may be installed on the server and the clients (provided you work with a server).
For more information on the virus scanner, contact the manufacturer.

Загрузка PDF  FAQ_EN_Real_time_scanner_blocks_Allplan_data.pdf ...
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 30.09.2020
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Question:

Suddenly, one of the following error messages pops up: "This license is no longer available", "CmActLicense runtime system is not installed!" or "NemAll_DataResource20.dll: Start Error 102". After this, Allplan does not start anymore. How can I solve this problem?


Answer:

The local Windows service, which is used by licensing, is not running correctly.

If communication with the local Wibu service is blocked, Allplan cannot find the license anymore. This is often caused by the virus scanner.
So you need to exclude the "Codemeter" folder from virus scans.
You can find this folders in the following path:
C:\Program files (X86)\Codemeter
C:\Program files\Codemeter
C:\ProgramData\CodeMeter

Then restart the service:

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.



Important note:

Follow this link to find out how to configure the virus scanner in conjunction with real-time scanning. Exclude all Allplan folders with their subfolders from virus scans. You can display the paths to the Allplan folders in the Services application window.

https://connect.allplan.com/en/faqid/20091126145752.html


Загрузка PDF  FAQ_EN_Windows_service_for_licensing_is_blocked_by_v...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 24.10.2019
3 user(s) found this FAQ helpful

Question:

Allplan does not start. When you open license selection in the license settings, you can see the following message: "Cannot find a license for running Allplan." Sometimes you might also see one of the following error messages: "This license is no longer available", "CmActLicense runtime system is not installed!" or "NemAll_DataResource20.dll: Start Error 102". Allplan no longer starts after these messages. How to solve this problem?

Answer:

Check the following points:

On the client:

Open the license settings: Services application -> Utilities -> License settings

1. Has the license been blocked on the client?
Check the 'License selection' area to find out whether your license has been blocked. This is indicated by the symbol. If the license is blocked, Allplan cannot use it.
Click this symbol to unblock the license again. If you want, you can select the check box in front of the license to select it as a favorite. Allplan will then prefer this license.
If you do not select any license or if you have selected several favorites, Allplan will automatically use the first free license it finds.


2. Has the server been found?

Select the 'Find license server automatically' option. You should now see the license provided by the server.

Note: In some cases, such as VPN connections, Allplan may not be able to detect a server automatically. In this case, you can enter the server manually.


3. Is the local Windows service, which is used by licensing, running correctly?

If communication with the local Wibu service is blocked, Allplan cannot find the license anymore. This is often caused by the virus scanner.
So you need to exclude the "Codemeter" folder from virus scans. You can find this folder in the following path: C:\Program files (X86)\Codemeter or C:\Programme (x86)\Codemeter

Then restart the service:

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.


On the license server:

4. Is the 'Start network server' option active?

Start CodeMeter Control Center on the server.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen, enter Codemeter and press ENTER. A dialog box opens. Click WebAdmin at bottom right.

Or
Enter Localhost:22350in the address bar of your browser.

  • Select Settings -> Server -> Access serverin the Network serverarea and click Activate.


Update the license settings on the client. To do this, click Updateor open the dialog box with the license settings again. You should now see the license on the client.


5. Restart the license server service on the server

To start and stop the license server service, you can use CodeMeter Control Center.

  • CodeMeter Control Center -> Action -> Stop CodeMeter Service
  • CodeMeter Control Center -> Action -> Start CodeMeter Service


Update the license settings on the client. To do this, open the dialog box with the license settings again. You should now see the license on the client.


6. Is the virus scanner blocking the Windows service, which is used by licensing, at the server?

If communication with the Wibu service is blocked, Allplan cannot find the license anymore. This is often caused by the virus scanner.
So you need to exclude the "Codemeter" folder from virus scans.
You can find this folder in the following path: C:\Program files (X86)\Codemeter or C:\Programme (x86)\Codemeter
In addition, exclude the C:\Program Files\Allplan GmbHfolder.

Then restart the license server service:
If the service is running, stop it and restart it.


7. Check the firewall

Allplan communicates with the license server via TCP/IP. By default, communication is via port 22350 unless you change the port in CodeMeter WebAdmin. So you need to configure the firewall accordingly.

If a firewall is active on your computer, you must enable port 22350 for TCP and UDP. If the firewall filters in an application-specific manner, you have to enable the CodeMeter.exe license server service. You can find this service in the %Program Files (x86)%\CodeMeter\Runtime\bin Windows folder. Define the CodeMeter.exe service as an exception in the firewall. Some anti-virus programs also include firewall functions. If you are not sure, contact the manufacturer of the anti-virus program.

Загрузка PDF  FAQ_EN_License_server_-_cannot_find_a_license_.pdf ...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 24.10.2019
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Question:

The licensing service crashes regularly or does not start at all. Afterwards, no license is available. How can I solve this problem?



Answer:

Problems with the licensing service may have various causes.

If this problem occurs with specific clients only, you can find the cause on these clients. If this problem occurs with all clients, you can find the cause on the server.
Check the following points:


1. Virus scanner
The Codemeter Runtime Server service is running both on the client and on the server.

If the service is blocked on the client, this is often caused by the virus scanner.
However, this may also happen on the server.

If communication with the Wibu service is blocked, Allplan cannot find the license anymore. This is often caused by the virus scanner.
So, you need to exclude the "Codemeter" folder from virus scans. You can find this folder in the virus scanner in the following path: C:\Program files (X86)\Codemeteror C:\Programs (x86)\Codemeter. You can find the “Codemeter” folder in the following path:C:\Program files\Codemeteror C:\Programs\Codemeter.

Restart the service:

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.



2. Update the CodeMeter program
Go to the Wibu website and install CodeMeter User Runtime Version for Windows (64-bit version).
You can find the installation program at https://www.wibu.com/de/anwendersoftware.html

Start the "CodeMeterRuntime.exe" file.
To do this, right-click this file and select
"Run as administrator".
Confirm all messages displayed and the defaults by clicking “Next”.
CodeMeter Control Center will be installed afterwards.



3. Other causes
Open the “C:\Windows\System32\drivers\” or “C:\Windows\SysNative\drivers\” folder and check whether this folder includes a file called "Multikey.sys". You must delete this file.
Before you delete this file, open Windows Device Manager (Control Panel) and check whether a driver called "Virtual USB Multikey X64" is installed.
If this driver is installed, uninstall it
before you delete the "Multikey.sys” file.
If this driver is not installed, delete the "Multikey.sys” file straightaway.

Note:
Sometimes, the system uses the "Multikey.sys” file in the c:\windows\system32\drivers\ folder to emulate a dongle.
This file is blacklisted by Wibu, as it interferes with the Wibu license system.

Sometimes, you can even find the "Virtual USB Multikey x64" device driver when you open Windows Device Manager.
If this driver exists, the "Multikey.sys” file will also exist.



4. Windows
The license server is based on .Net Framework. Allplan uses .NET 4.6. (Allplan 2019 and later will use .NET 4.7). Like any other Windows service, the Codemeter Windows service running on the license server depends on Windows components such as WMI. WMI depends on RPC, and RPC depends on COM distribution.

There may be a bug in Net. Framework of the operating system.
Fixing Net. Framework may solve the problem.

Check Windows Event Viewer and system information for .Net or WMI errors.
.Net may not be installed correctly,
Control Panel -> Administrative Tools -> Event Viewer -> Windows Logs
Check the application, installation and system.
Windows Event Viewer -> Windows Logs -> Application may include an application error in Allplan licensing. This error may be connected with .Net Framework.
Event ID = 1026 This ID indicates an error which you may fix by repairing the installation of .Net Framework.

Fixing Net. Framework may solve the problem.
Go to the Microsoft Support website at https://support.microsoft.com/de-de/help/2698555/microsoft-.net-framework-repair-tool-is-available.
There you can find a repair tool for fixing errors in .Net Framework.


Check Windows Event Viewer and system information for .Net or WMI errors.
.Net may not be installed correctly,
Control Panel -> Administrative Tools -> Event Viewer -> Windows Logs
Check the application, installation and system.




Note:
Do you have a second server? Test the license server on this sever. Install the license server on this server and activate the license there. Use the description at
https://connect.allplan.com/en/faqid/20150618134224.html
Has this solved the problems?

Загрузка PDF  FAQ_EN_Licensing_service_is_not_running.pdf
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