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Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011  | Последнее изменение: 05.10.2020
19 user(s) found this FAQ helpful

Question:

I just installed an upgrade. How can I convert all the projects at once?



Answer:

Back up all the projects beforehand!

Do the following:

  • Exit Allplan on all workstations.
  • Only when working with Workgroup Manager:
    Log in as the Allplan administrator (sysadm).
  • Start the Services application.
  • Only when working with Workgroup Manager:
    Make sure all the computers where projects are located are up and running.
    To check this, select:
    Services application -> Workgroup Manager -> Information -> Display Project List(the second column displays the computer where the project is located).
  • Go to the computer where you want to convert the data and set the drawing file size to the maximum value:
    Services application->Service ->Hotline Tools->docsize ->512 (or 1024, if available) ->OK
    Note:
    After data conversion, you can set the drawing file size back to the initial value.
  • Start converting the data (use the computer where you have changed the drawing file size):
    Services application ->Service ->Hotline Tools -> datwaprjs: convert data of all projects
    If you reply "Yes" at the following two prompts, the program will convert the data of all projects.



Notes:

The time it takes to convert the data depends on various factors:

  • Number of projects
  • Size of each project
  • Performance of the computer converting the data
  • Network performance


It is possible to start data conversion from several workstations at the same time.

Загрузка PDF  FAQ_EN_Converting_all_Allplan_projects_in_a_single_o...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011  | Последнее изменение: 17.10.2019
5 user(s) found this FAQ helpful

Allplan from version 2011

Parts of Allplan 2011 have been reprogrammed and are completely new. Allplan uses a graphics library, which has been developed especially for CAD programs and visualization tasks. Depending on the data type and application, the display speed of Allplan is much higher than that of earlier versions, and refresh operations are considerably shorter. What's more, you can create hidden line images in real time.
This new technology is not a one-to-one implementation of the software-based solution in the previous version. Instead, a hardware-based approach is used. When it comes to data processing, the graphics card takes on much of the work. The different behavior of these two technologies that may occur in some parts is inherent. Therefore, the resulting display and refresh operations may differ slightly from what you are used to.



General graphics card requirements for Allplan

To fully exploit hardware acceleration capabilities, you require an Open GL 2.0 and DirectX10 (chip-based) compatible graphics card with 512 MB or more memory. Although Windows XP does not support DirectX10, Allplan only requires the chip-based support of the graphics card to manage the graphics library. OpenGL 2.0 is used in 2D and in visualization windows. These changes employ the latest technology in graphic display, so selecting a capable graphics card, and using the proper drivers is essential.

For more information on graphics card specifications, go to:

http://en.wikipedia.org/wiki/Comparison_of_AMD_graphics_processing_units
http://en.wikipedia.org/wiki/Comparison_of_NVIDIA_graphics_processing_units#Quadro)



Professional graphics cards versus Consumer-Level cards

Graphic card manufacturers typically have different product lines targeted for "gamers" and "professional users". While the hardware setup is very similar in case of both cards, there are key differences in their firmware and driver. "Consumer-Level cards" (such as Nvidia GeForce and AMD/ATI Radeon) are optimized for 3D games and technologically designed for DirectX10, as speed is more important than image quality.
Typically a 3D model in a game contains a low number of polygons with textures applied to them, while in CAD applications polygon count is high, and the image quality of wireframe models or shaded models is more important than navigation speed. Also, professional cards' memory usage is optimized for using multiple application windows, while in gaming this is not relevant.
Another key difference between the two product lines is the way they are delivered and supported. Professional cards (such as Nvidia Quadro and AMD/ATI FireGL/PRO) are built according to the video chip manufacturer's references, so you can always be sure that the driver delivered by the video chip manufacturer (such as Nvidia or AMD/ATI) fits your card.
The manufacturers of Consumer-Level cards (such as ASUS, Sapphire, Gigabyte, PNY and so on) may diverge from the chip manufacturer's references, so their drivers may not be compatible with the chip manufacturer's reference driver. Also, the product life cycle and driver release cycles are much shorter in case of gaming cards, usually 6 months up to 1 year at most and a 1-year warranty period maximum.

Example: comparison of graphics cards

Consumer-Level cards
Professional graphics cards / workstation
Products
Radeon
FireMV
FireGL/Pro
Mobility FireGL/Pro
Markets
  • Private customers: desktop systems and notebook systems
  • Corporate desktop systems
  • Corporate CAD and DCC desktop systems and notebook systems
Applications
  • Home/office publishing, productivity, multimedia, games, Internet
  • Finance, clearance, logistics, airport information displays
  • CAD/CAM/CAE, AEC, DCC, GIS, MI, visual simulation, scientific research/imaging
Certification
  • WHQL certification
  • Industrial applications
  • WHQL certification
  • Professional 3D applications
  • WHQL certification
Operating
systems
  • Windows 98SE / Me / XP
  • Windows Vista,
    Windows 7
  • Windows XP, XP64,Vista, Vista 64, Windows 7, Windows 7 64
  • Linux
Drivers
  • Optimized for DirectX
  • Basic Open GL
  • Optimized and designed for DirectX
  • Optimized and advanced Open GL
Life cycle
  • Available for 1 year on average
  • Available for 2-3 years on average
Support
  • Basic, private customers
  • Direct access to dedicated support by trained technicians
Warranty
  • 1 year
  • 3 years with replacementof components




Professional graphics cards versus Consumer-Level cards

Professional graphics cards differ considerably from "Consumer-Level cards" for private users with regard to specific market segments with special requirements:

  • Extensive application tests and certifications with CAD providers
  • Optimized and advanced support for API as well as further developments
  • Longer product life cycles and availability
  • Direct product support
  • Longer warranty period


Nemetschek Allplan GmbH cooperates with Nvidia und AMD to test graphics card drivers for the Nvidia FX Quadro/ Quadro and AMD/ATI FireGL/ Fire Pro series. These product lines are tested, certified and recommended for Allplan by Nemetschek Allplan Systems GmbH.

For more information on certified graphics cards, go to:

www.nemetschek.eu/info/grafikkarten
www.nemetschek.eu/info/graphiccards

There are four different categories and areas:

Graphics cardApplicationQuality testsStatus
Gaming graphics cards3D GamesTested / not testedNot recommended
    
Professional graphics cards3D basisCertified and recommendedEnd of life
    
Professional graphics cards3D performanceCertified and recommendedEnd of life
    
Professional graphics cards3D high performanceCertified and recommendedEnd of life




Recommended graphics cards for laptops (Windows)

For reasons detailed above, we cannot recommend any specific card and driver combination for laptops. However, there are professional graphics cards available for high-end laptops such as NVidia FX Quadro & Quadro NVidia "M" or AMD/ATI FireGL & FirePro "Mobility".
These graphics cards are just as good as their desktop counterparts.
Laptops with Consumer-Level cards have been tested only briefly and cannot be recommended. We have had bad experience with on-board Intel graphics cards.



Graphics cards drivers for Apple Macintosh

Since Macs come with a default graphics card (on-board or gaming), and the drivers are bundled with system updates, we cannot recommend a specific card.
Graphics cards for MacOsX 10.6 (Leopard) or later and Boot Camp support Open GL 2.0 and DirectX10. Currently, there is only one series that is equipped with a professional graphics card: Mac Pro with NVidia FX4800 for Mac.


Notes for Allplan and Macintosh:

  • There is no provision for a direct installation under Macintosh.
  • Access to Windows must be straight from the Boot Camp installation.
  • For performance reasons, Parallels Desktop cannot be used in conjunction with Nemetschek Allplan.


We kindly ask you to understand that Nemetschek Allplan cannot provide support for Boot Camp installations.



Installing graphics cards drivers (Windows)

Graphics cards only work properly if they have a hardware provider supplied driver (not system built-in driver) installed correctly. It may happen that remnants of a previous installation interfere with the current driver installation. If you experience display issues with the drivers listed below, please "clean-install" the driver again. "Clean-install" means removing all previous driver files before installing a new driver. Unfortunately, a simple uninstall may not efficiently remove all components of a driver. There are tools that can do it, like ATI's cat uninstaller or third-party tools like driver cleaner or driver cleaner pro 1.5.



Graphics card drivers for laptops (Windows)

In most cases, graphic card drivers for laptops are supplied by the laptop manufacturer, and graphic card provider supplied drivers will not install on laptops. This makes it practically impossible for us to test laptop graphics cards. If you are experiencing display issues with your laptop, and your supplier does not offer you a driver update, you might try - at your own risk - to tweak a desktop driver to work on your laptop. Note that this is obviously not encouraged by your laptop supplier.

Загрузка PDF  FAQ_EN_Graphics_cards_for_Allplan.pdf
Версия:  Allplan 2019  | Последнее изменение: 08.05.2019
3 user(s) found this FAQ helpful

Question:

What license issues do I need to consider when upgrading from Allplan 2016/2017/2018 to Allplan 2019?


Answer:

Installation options during Setups

First-time installation with copying data (default): this option copies and converts the data of the previous version to the new version. You can choose to transfer projects, too. This option does not change the previous version.
Upgrade: this option also transfers the data to the new version. However, you can no longer use the previous version after upgrading.
First-time installation: this option installs Allplan 2019 in parallel to the version you are running. However, your data will neither be transferred nor converted. You can find more information in the help. Just press F1 during Setup.


Depending on the licensing system you use, you need to consider different points.

1. Upgrade Allplan 2019 – stand-alone workstation
The license for Allplan 2019 updates automatically. Start Setup and follow the instructions displayed. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.
Note: The licenses only update automatically when you upgrade. To install Allplan 2019 on a new computer, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Transferring license to a new computer.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license

2. Upgrading Allplan 2019 with a license server
Start by updating your license(s) at the license server. After this, upgrade the clients. To do this, start the License Settings program on the server. Click License Activation on the left, and then click the license you want to update. Click Update License.

After updating your license(s) you can upgrade Allplan at the clients. Start Allplan Setup and follow the instructions displayed. The license server license will be detected automatically on the network. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.

Add-on: If your license server displays a detailed version number (build ID) directly in the lower left corner of the program License Settings, it is usually compatible with the new version and does not need to be updated. You only need to update the license(s).
If you still want to update your license server, download the software for the license server from the Allplan Connect service portal. Detailed instructions can be found at connect.allplan.com/license under the menu item Information on installation and Licensing' and the instructions 'Updating license server and licenses'.

Note: You can update the licenses only at a license server you have already installed. If you want to switch to Allplan 2019 and move the license server to a new server, please read on
connect.allplan.com/license within the menu item Information on Installation and Licensing the
instructions Moving license server to a new server.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license


Downloading licenses from Allplan Connect

You can also obtain your activation codes for Allplan 2019 IBD in the Allplan Connect service portal.
To do this, click Profile > License Management.

You can only use this function as an administrator.


License for Allplan Allfa 2018

You will get your license by mail from customercare@allplan.com. So that we can create the license for you, please send us your IP address or the Host ID of the Allfa database server (Oracle).

Загрузка PDF  FAQ_EN_How_to_handle_licenses_when_upgrading_to_Allp...
Версия:  Allplan 2020  | Последнее изменение: 24.10.2019
5 user(s) found this FAQ helpful

Question:

What license issues do I need to consider when upgrading from Allplan 2017/2018/2019 to Allplan 2020?


Answer:

Installation options during Setups

First-time installation with copying data (default): this option copies and converts the data of the previous version to the new version. You can choose to transfer projects, too. This option does not change the previous version.
Upgrade: this option also transfers the data to the new version. However, you can no longer use the previous version after upgrading.
First-time installation: this option installs Allplan 2020 parallel to the version you are running. However, your data will neither be transferred nor converted. You can find more information in the help. Just press F1 during Setup.


Depending on the licensing system you use, you need to consider different points.

1. Upgrade Allplan 2020 – stand-alone workstation

The license for Allplan 2020 updates automatically. Start Setup and follow the instructions displayed. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.

Note:
The licenses only update automatically when you upgrade. To install Allplan 2020 on a new computer, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Transferring license to a new computer.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license


2. Upgrading Allplan 2020 with a license server


Start by updating your license(s) at the license server. After this, upgrade the clients. To do this, start the License Settings program on the server. Click License Activation on the left, and then click the license you want to update. Click Update License.

After updating your license(s) you can upgrade Allplan at the clients. Start Allplan Setup and follow the instructions displayed. The license server license will be detected automatically on the network. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.

NOTE: If your license server displays a detailed version number (build ID) directly in the lower left corner of the program License Settings, it is usually compatible with the new version and does not need to be updated. You only need to update the license(s).
If you still want to update your license server, download the software for the license server from the Allplan Connect service portal. Detailed instructions can be found at connect.allplan.com/license under the menu item Information on installation and Licensing' and the instructions 'Updating license server and licenses'.

Note: You can update the licenses only at a license server you have already installed. If you want to switch to Allplan 2020 and move the license server to a new server, please read on
connect.allplan.com/license within the menu item Information on Installation and Licensing the
instructions Moving license server to a new server.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license


Downloading licenses from Allplan Connect

You can also obtain your activation codes for Allplan 2020 IBD in the Allplan Connect service portal.
To do this, click Profile > License Management.

You can only use this function as an administrator.


License for Allplan Allfa 2019

You will get your license by mail from customercare@allplan.com. So that we can create the license for you, please send us your IP address or the Host ID of the Allfa database server (Oracle).

Загрузка PDF  FAQ_EN_How_to_handle_licenses_when_upgrading_to_Allp...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 24.10.2019
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Question:

The licensing service crashes regularly or does not start at all. Afterwards, no license is available. How can I solve this problem?



Answer:

Problems with the licensing service may have various causes.

If this problem occurs with specific clients only, you can find the cause on these clients. If this problem occurs with all clients, you can find the cause on the server.
Check the following points:


1. Virus scanner
The Codemeter Runtime Server service is running both on the client and on the server.

If the service is blocked on the client, this is often caused by the virus scanner.
However, this may also happen on the server.

If communication with the Wibu service is blocked, Allplan cannot find the license anymore. This is often caused by the virus scanner.
So, you need to exclude the "Codemeter" folder from virus scans. You can find this folder in the virus scanner in the following path: C:\Program files (X86)\Codemeteror C:\Programs (x86)\Codemeter. You can find the “Codemeter” folder in the following path:C:\Program files\Codemeteror C:\Programs\Codemeter.

Restart the service:

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.



2. Update the CodeMeter program
Go to the Wibu website and install CodeMeter User Runtime Version for Windows (64-bit version).
You can find the installation program at https://www.wibu.com/de/anwendersoftware.html

Start the "CodeMeterRuntime.exe" file.
To do this, right-click this file and select
"Run as administrator".
Confirm all messages displayed and the defaults by clicking “Next”.
CodeMeter Control Center will be installed afterwards.



3. Other causes
Open the “C:\Windows\System32\drivers\” or “C:\Windows\SysNative\drivers\” folder and check whether this folder includes a file called "Multikey.sys". You must delete this file.
Before you delete this file, open Windows Device Manager (Control Panel) and check whether a driver called "Virtual USB Multikey X64" is installed.
If this driver is installed, uninstall it
before you delete the "Multikey.sys” file.
If this driver is not installed, delete the "Multikey.sys” file straightaway.

Note:
Sometimes, the system uses the "Multikey.sys” file in the c:\windows\system32\drivers\ folder to emulate a dongle.
This file is blacklisted by Wibu, as it interferes with the Wibu license system.

Sometimes, you can even find the "Virtual USB Multikey x64" device driver when you open Windows Device Manager.
If this driver exists, the "Multikey.sys” file will also exist.



4. Windows
The license server is based on .Net Framework. Allplan uses .NET 4.6. (Allplan 2019 and later will use .NET 4.7). Like any other Windows service, the Codemeter Windows service running on the license server depends on Windows components such as WMI. WMI depends on RPC, and RPC depends on COM distribution.

There may be a bug in Net. Framework of the operating system.
Fixing Net. Framework may solve the problem.

Check Windows Event Viewer and system information for .Net or WMI errors.
.Net may not be installed correctly,
Control Panel -> Administrative Tools -> Event Viewer -> Windows Logs
Check the application, installation and system.
Windows Event Viewer -> Windows Logs -> Application may include an application error in Allplan licensing. This error may be connected with .Net Framework.
Event ID = 1026 This ID indicates an error which you may fix by repairing the installation of .Net Framework.

Fixing Net. Framework may solve the problem.
Go to the Microsoft Support website at https://support.microsoft.com/de-de/help/2698555/microsoft-.net-framework-repair-tool-is-available.
There you can find a repair tool for fixing errors in .Net Framework.


Check Windows Event Viewer and system information for .Net or WMI errors.
.Net may not be installed correctly,
Control Panel -> Administrative Tools -> Event Viewer -> Windows Logs
Check the application, installation and system.




Note:
Do you have a second server? Test the license server on this sever. Install the license server on this server and activate the license there. Use the description at
https://connect.allplan.com/en/faqid/20150618134224.html
Has this solved the problems?

Загрузка PDF  FAQ_EN_Licensing_service_is_not_running.pdf
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019  | Последнее изменение: 05.11.2020
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Question:
How can I work together on a project with a partner from another country?

Answer:
Using Allplan 2019 and later, you can work on projects across countries.
You can define projects in a country-specific manner. This means that a project gets the resources (for example, hatching, patterns, layers and so on) and reinforcement settings of a specific country. Depending on your license, you can install one or more additional country packages. For example, you can then create a project with resources and settings for Germany and another one with resources and settings for the UK.


Requirements:

Whether you can use country packages depends on the Allplan license.

Only the ‘Cubed’ and ‘Exponential’ license types include country packages.
These license types enable you to use as many country packages as you like. You can create and open projects with any country code.

The ‘Lineared’ and ‘Squared’ license types only include one country package by default. This also applies to all conventional license types such as ‘Architecture’ and ‘Engineering’. In other words, you can only create and open projects with this country code.

Installing country packages:

When installing Allplan 2019 for the first time or upgrading from Allplan 2018 or earlier, you must explicitly install the additional country packages.

A default installation onlyinstalls the country package of your country. If you want to use different country packages, you must do a custom installation. Only a custom installation allows you to select the country packages you want to install.
You can do this whenever you want - be it the first installation or an upgrade or update.

Doing a custom installation:
Start Setup.

Select Customfor the Setup type.
When it comes to selecting Features, you can select the language packages you want to install.
You can see a list of all Allplan languages included in your license.
After this, you can select the countries. Select the country packages you want to install.
Click ‘Next’ to confirm all other dialog boxes.

Note:Please note that the more country packages you select, the longer the installation will take and the more hard disk space will be required.

Using country packages in Allplan:

You must define the country when you create a project. You cannot change the country later.

Creating a new project:
When creating a new project, you can select the county in country-specific templates.
Select the country and the template you need.

If you do not select a project template, you must select the required country in the next dialog box.


In the project:
The status bar shows the country set for a project.
The units for length entries and reinforcement set in the Options are project-specific settings. These units are preset depending on the country selected.



Important note:
  • When checking out a project in a workgroup environment, you can choose which country-specific office standard you want to check out.
  • Click in the ‘License Settings’ to see which countries are included in your license.
  • There is a default country, which is usually the country entered in your license. Setup always installs the data for this default country in the STD and ETC folders. During installation, Setup creates a STD.??? folder and an ETC.??? folder for each additionalcountry package selected (??? stands for the country code). The office path and default path are always based on the country set for the project that is currently open. That is to say, when you open a project and save a favorite or library element in the office path or default path, these elements will only be available in projects with the same country settings. ProjectPilot is an exception; here, the office path and default path always refer to the STD and ETC folders.


Загрузка PDF  FAQ_EN_Country-specific_projects_-_working_together_...
Версия:  Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 13.05.2020
1 user(s) found this FAQ helpful

Question:

The windows for options and the window for IFC import and export are closed immediately when opened. How can this issue be solved?



Answer:


1. HP computer

If you are using an HP (Hewlett-Packard) computer, please take these steps. Otherwise proceed to number 2.

Check whether the security software "HP ProtectTools" is installed on this computer. If yes, then uninstall "HP ProtectTools". This software suite consists of several progams. In most cases, these programs are:

  • HP ProtectTools Device Access Manager
  • Embedded Security for HP
  • Face Recognition for HP ProtectTools
  • File Sanitizer For HP ProtectTools
  • Privacy Manager for HP ProtectTools
  • Theft Recovery
  • Drive Encryption for HP ProtectTools
  • HP ProtectTools Security Manager



It is possible that more or less HP software than the listed is installed. When you uninstall the "HP ProtectTools Security Manager", no other dependent software should be listed during uninstallation.

If there is dependent software listed during uninstallation, please uninstall these programs first. As the last step, "HP ProtectTools Security Manager" should be uninstalled.

An example message, listing dependent software which is still installed:




Important notice: Please restart the computer to complete uninstalling the software.




2. Dell computer

If you are using a Dell computer, please take these steps. Otherwise contact the Allplan support.

Check whether the security software "Dell Data Protection" is installed on this computer. If yes, then uninstall "Dell Data Protection". This software suite consists of several progams. In most cases, these programs are:

  • Dell Data Protection | Security Tools Authentication
  • Dell Data Protection | Security Tools


It is possible that more or less Dell software than the listed is installed. When you uninstall the "Dell Data Protection", no other dependent software should be listed during uninstallation.

If there is dependent software listed during uninstallation, please uninstall these programs first. As the last step, "Dell Data Protection" should be uninstalled.

An example message, listing dependent software which is still installed:




Important notice: Please restart the computer to complete uninstalling the software.




Notes:

HP ProtectTools Security Suite was developed by McAfee in cooperation with HP. It is pre-installed on most HP business notebooks and on some HP desktop computers.

HP ProtectTools are using Full Volume Encryption (FVE) by McAfee Safeboot, which changes the Win32 API behaviour. This causes problems in Allplan.

Also Dell is using similar mechanisms for the Dell Data Protection Suite. They have the same influence on Allplan.

Please note that these programs in either case have negative effects on stability and functionality of Allplan, even if you might not notice it (example: working options and IFC windows in different Allplan version).


Загрузка PDF  FAQ_EN_Options_window_IFC_window_closed_immediately_...
Версия:  Allplan 2021  | Последнее изменение: 02.10.2020
1 user(s) found this FAQ helpful

Question:

What license issues do I need to consider when upgrading from Allplan 2018/2019/2020 to Allplan 2021?


Answer:

Installation options during Setups

First-time installation with copying data (default): this option copies and converts the data of the previous version to the new version. You can choose to transfer projects, too. This option does not change the previous version.
Upgrade: this option also transfers the data to the new version. However, you can no longer use the previous version after upgrading.
First-time installation: this option installs Allplan 2021 parallel to the version you are running. However, your data will neither be transferred nor converted. You can find more information in the help. Just press F1 during Setup.


Depending on the licensing system you use, you need to consider different points.

1. Upgrade Allplan 2021 – stand-alone workstation

The license for Allplan 2020 updates automatically. Start Setup and follow the instructions displayed. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.

Note:
The licenses only update automatically when you upgrade. To install Allplan 2020 on a new computer, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Transferring license to a new computer.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license


2. Upgrading Allplan 2021 with a license server


Start by updating your license(s) at the license server. After this, upgrade the clients. To do this, start the License Settings program on the server. Click License Activation on the left, and then click the license you want to update. Click Update License.

After updating your license(s) you can upgrade Allplan at the clients. Start Allplan Setup and follow the instructions displayed. The license server license will be detected automatically on the network. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.


NOTE:
Check the version of your installed license server on the server. Starting with the license server version 2016-1-4, the detailed version status (Build-ID) is displayed directly in the lower left corner of the License Settings program.

The latest version 1.1196.xxx.xxx should be displayed here. If an older Build ID is displayed, then you still have an older license server in use. In any case, please update your license server. Download the software for the license server from the Allplan Connect service portal. Detailed instructions can be found at connect.allplan.com/license under the menu item Information on installation and Licensing' and the instructions 'Updating license server and licenses'.

Note: You can update the licenses only at a license server you have already installed. If you want to switch to Allplan 2021 and move the license server to a new server, please read on
connect.allplan.com/license within the menu item Information on Installation and Licensing the
instructions Moving license server to a new server.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license


Downloading licenses from Allplan Connect

You can also obtain your activation codes for Allplan 2021 IBD in the Allplan Connect service portal.
To do this, click Profile > License Management.

You can only use this function as an administrator.


License for Allplan Allfa 2019

You will get your license by mail from customercare@allplan.com. So that we can create the license for you, please send us your IP address or the Host ID of the Allfa database server (Oracle).

Загрузка PDF  FAQ_EN_How_to_handle_licenses_when_upgrading_to_Allp...
Версия:  Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013  | Последнее изменение: 19.03.2018
1 user(s) found this FAQ helpful

Question:

What effects do Windows 8.1 updates have on Allplan versions?


Answer:

Allplan versions 2014-0-2 and later are running on Windows 8.1.
To make sure that Allplan runs smoothly after you have updated to Windows 8.1, you need to do the following:

1st step: backing up and restoring Allplan user settings

Prior to installing the Windows update, select
Services application -> Data Backup -> Create -> Entire folders -> Private settings -> Full
to back up your own Allplan user settings.

If you find out that some settings are missing after you have updated to Windows 8.1, you can select
Services application -> Data Backup -> Import -> Entire folders -> Private settings -> Full
to restore these settings.

In addition, you are strongly advised to back up and archive all the data before you update the operating system!



2nd step: restoring Allplan licensing

Depending on the licensing system you use, there are different issues to bear in mind.

NemSLock
After the Windows update you need to fix Nemetschek Softlock License Manager as described in the following document:
https://connect.allplan.com/de/faqid/20131024085525.html


Hardlock
Uninstall the hardlock driver (Sentinel runtime driver) during the update to Windows 8.1 as described below:
https://connect.allplan.com/de/faqid/20131028131634.html

Install the latest hardlock driver after the Windows update. You can find the driver and the instructions using the following link:
https://connect.allplan.com/de/faqid/20131028125253.html

Загрузка PDF  FAQ_EN_Windows_81_update.pdf
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017  | Последнее изменение: 16.10.2020
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Question:

I have some questions about large radii of circles:

How can I display them so that they are completely circular?
How can I transfer them correctly using PDF export?
How can I display them correctly in printouts?



Answer:


What large radii of circles look like depends on the settings in the ‘Options’.
Select Tools -> Options -> Desktop environment -> Display ->Hardware acceleration -> graphics -> Speed / quality and move the slide bar to the right: ‘Perfect’ setting.

When it comes to PFD files, you can use the settings in the ‘PDF Export’ dialog box to define how large radii of circles look.
Select the Export document of better qualitycheck box in this dialog box.

When it comes to printouts, you can use the settings in the palette to define how large radii of circles look.
Do the following: Create -> Layout Editor -> Print Layouts -> ‘Printer’ tab- More settingsarea
Select the ‘Print at highest quality’ check box.

Загрузка PDF  FAQ_EN_Large_radii_of_circles_on_screen_and_in_print...
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