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Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018  | Последнее изменение: 10.12.2020
 

Question:

  • Why can't I create elements?
  • Why can't I move a drawing?
  • Why are elements not created correctly?
  • Why does the program crash when I import a DXF file from the land registry office?
  • Why is the outline of a circumscribed area not detected correctly?
  • Why can't I calculate shadows?
  • Why are elements not displayed correctly in animation?
  • Why are parts of dimension text missing?
  • Why do the contents of the screen suddenly rotate?
  • Why can't I get a preview when I move or copy elements?
  • Why are areas not calculated correctly?




Finding the reason for these problems:

Check whether an offset is set in the project settings (File -> New Project, Open Project-> select the project and open the shortcut menu -> Properties; Allplan 2009 and earlier: Tools -> Options ->Advanced Draft -> Settings). If there are offset coordinates, clear the check box.

Select Tools -> Measure(->)Coordinates.
Click in the middle of the drawing in plan view.
If there are very large values (for example, x/y/z greater than 5000 m), you have found the reason for these problems.

The system has problems calculating and displaying data with very large coordinates. The more data you have with very large coordinates, the greater this effect.



Solution:

  • Click Tools -> Options... -> Desktop environment -> Generaland select Optimize working with large coordinates(Allplan 2009 and earlier: Tools -> Options -> Global Options -> Miscellaneous tab -> Optimize working with large coordinates). After this you must restart Allplan. Otherwise, this setting has no effect.

This is a user setting you must define separately for each user.

  • Usually, the best solution is to move the data towards the Allplan origin. Use the "Move" tool. When Allplan prompts you to specify the target point ("To point"), select Global point in the dialog line. You can find detailed information in the help for Allplan. Look for the Global pointtopic.



Note:

If the data are still not displayed correctly, do the following:
Exit Allplan -> Services application-> Service -> Hotline Tools-> cleanup -> start Allplan.

Загрузка PDF  FAQ_EN_Large_coordinates.pdf
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 30.09.2020
 

Question:

I purchased the license server. How can I install and configure the license server?



Answer:

Allplan is using since version 2016 a new protection system. Licensing is based on CodeMeter by Wibu Systems AG since then. You can no longer use NemSLock Server with Allplan 2016 and higher.

Allplan requires a Product Key. Using this key, you can activate your license online. The Product Key is a unique, 26-digit character string. You can use it to activate a license for Allplan.
You can find your Product Key in Allplan Connect. Go to http://connect.allplan.com/license
Note: The license is downwards compatible til version Allplan 2016-1-4 even if a higher version is displayed.



To install the license server, download the software for the license server from Allplan Connect
or from our FTP server:
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2017/DoWn-License_Server_Setup.zip

The Wibu license server is part of the CodeMeter driver, which is installed along with Allplan. If you have already installed Allplan on the license server, you do not have to install additional software. But you can also install the license server separately; you do not have to install Allplan.
In any case, install and activate the license server before you install Allplan on the clients.

You can activate a license in online mode only if you have ...

  • Internet access
  • a Product Key
  • a license server license; you cannot use other licenses with the license server.




Installing the license server

  • You must install the license server on a 64-bit Windows system.
  • Start License Server Setup on the computer you want to use as the license server.
  • Click Install.
  • Start the license server by starting the License Settings program. Go to the License activation area, enter your Product Key and click Activate license.
  • If you have more licenses for the license server, enter the respective Product Keys and activate the licenses.
  • Afterwards, start CodeMeter Control Center.

To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen: enter Codemeter and press ENTER. A dialog box opens. Click WebAdmin at bottom right.

Or
Enter Localhost:22350in the address bar of your browser.

  • Select Configuration -> Server -> Access server in the Network server area and click Activate.
  • Click Apply.



Configuring the license server (optional)

You can use the CodeMeter WebAdmin application to administer the license server.
To start and stop the license server service, you can use CodeMeter Control Center.

  • CodeMeter Control Center -> Action -> Start or Stop CodeMeter Service


Access control
By default, all users on the LAN, who have installed the CodeMeter driver, can use a license from the license server.

  • Basic access control: you can enter a list of client computer names or IP addresses that are allowed to access the license server.
  • Advanced access control: you can specify global access rules (for all licenses) to control access to the licenses.


License tracking
To activate license tracking, you have to set the HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\LogLicenseTracking registry entry to 1 and restart CodeMeter Service.

After having activated this key, you can use CodeMeter WebAdmin to create a report showing details about the licenses used over a specific period of time. To do this, open CodeMeter WebAdmin and go to the 'Server' - 'License Tracking' page. Select the period of time and the license for which you want to generate a report. Then click 'Create report'. If you click a single bar, you will get detailed analyses per day or per hour.

CodeMeter WebAdmin saves the reports to C:\ProgramData\CodeMeter\Logs.



Installing and configuring clients

Note for Version 2016: Install at least Allplan 2016-1-4 on the clients.

The license server license will be detected automatically on the network.
Install Allplan on the clients. When you are prompted to select the license file, click Use active license. Follow the installation instructions.

  • You do not need to activatethe clients.


Allplan automatically finds the license server on the local network. If you have not selected a license, Allplan automatically selects the first available license.

After having installed Allplan on the clients, you can use the 'License Settings' dialog boxto configure license selection.
Services application -> Utilities -> License settings

Areas:

  • License activation: this area is not relevant to clients taking their license from the license server.
  • License selection: use this section if you get the license from a license server or if you have several licenses and you want to select the preferred license.
  • Start as a viewer: click this button if you want to start Allplan as a viewer.



License selection

You can see the names of the available licenses with their seat numbers.
The 'Available' column indicates how many licenses are still available. Click the dropdown arrow to see a list of users currently working with a license.

Priority:
Select the check box in front of a license to select this license as a favorite. You can mark as many licenses as you want. Allplan will then prefer these licenses. Click to select one ore more licenses Allplan is not to use. If you do not select any license or if you have selected several favorites, Allplan will automatically use the first free license it finds.

Find license server automatically:
When you select this option, Allplan automatically detects a license server on the LAN. In some cases, such as VPN connections, Allplan may not be able to detect a server automatically. In this case, you can enter the server manually (see Additional server name).
Note: Only the Windows administrator can change this option.

Additional server name:
If 'Find license server automatically' is not active or Allplan has not automatically found a license server, you can manually enter the name or the IP address of the server. If 'Find license server automatically' is active, you can enter an additional server. After having entered the server name, click 'Update' to see the licenses of the license server. Use semicolons to separate several server names.


Note:

You can find detailed information on the license server in the License Settings help (F1 key).

Allplan communicates with the license server via TCP/IP. By default, communication is via Port 22350 unless you change the port in CodeMeter WebAdmin.

If a firewall is active on your computer, you must enable port 22350 for TCP and UDP. If the firewall filters in an application-specific manner, you have to enable the CodeMeter.exe license server service. You can find this service in the %Program Files (x86)%\CodeMeter\Runtime\bin Windows folder. Define the CodeMeter.exe service as an exception in the firewall. Some anti-virus programs also include firewall functions. If you are not sure, contact the manufacturer of the anti-virus program.

Загрузка PDF  FAQ_EN_Installing_and_configuring_the_license_server...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014  | Последнее изменение: 25.11.2019
 

Question:

How can I permanently change the path settings presented for selection in specific tools (save, import)?



Answer:

When you save, import and export elements or files, Allplan automatically proposes a specific folder where the data is saved or taken from.
You can specify which Allplan file type is saved in which folder. These folders are automatically presented in the "Save" dialog box of the relevant file type. However, you can change them at any time.

To set this proposed folder on an individual basis, do the following:
Select the Tools menu ->Options... -> Desktop environment(Allplan 2009 and earlier: Tools -> Options... -> Global Options-> "Settings"tab).

You can click thePAah setting sbutton to the right of Folders for savingto define defaults. You can choose Project, Private, Custom or Last for the path setting:

  • Project: the file type is saved in the current project (not available for NDW and NPL files).
  • Private: the file type is saved in the user's private project.
  • Custom: you can specify any folder for the file type. To select the folder, click the path displayed in the Folder column and enter a new path or click ... in the Browse column and select the path in a dialog box.
  • Last: the file type is saved in the path you selected last.
Загрузка PDF  FAQ_EN_Default_path_settings.pdf
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 01.12.2020
 

Question:

How can I fix Allplan program data?


Answer:

You can fix Allplan program data by renaming the program folders and installing an update.
Due to the new names, Allplan cannot find the resources during the update. Consequently, it creates new resources.

To fix Allplan program data, do the following:

You need the latest installation package for your version.
You can download this package from Allplan Connect (www.connect.allplan.com) or from our FTP server.

Accessing the FTP server:
Enter the following address in Windows Explorer (do not use Internet Explorer!):
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de

You can find the installation packages in the following path:
/download/Allplan/"version"/CD/
Copy the zip file to the local computer and unzip the file.

  • Open the Services application of the Allplan version you want to fix.
  • Select Service -> Windows Explorer -> CAD program folder.
  • Rename the "PRG" folder "PRG_OLD". If Windows Explorer tells you that a file is still in use, restart the computer and try again.
  • Start the *.exe file of the installation package you just unzipped.
  • Select "Update installation".
  • When Setup prompts you for the license, select "Current license file" or "Use active license".
  • Select "Minimum" for the Setup type.



Allplan gets new program resources during installation.
As soon as the installation is complete, you can test how Allplan behaves.


Note:

If you are not sure, give these instructions to your system administrator.
Keep in mind that you install the version of the installation package you downloaded. This means that you may have to reinstall any subsequent hotfixes.

Загрузка PDF  FAQ_EN_Fixing_Allplan.pdf
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013  | Последнее изменение: 30.09.2020
 

Question:

I have used the "Check out" tool to check out the computer from the network and remove the network connection.
Why is Workgroup Manager no longer working?



Answer:

Windows disables network functionality as soon as you remove the network connection (unplug the network cable).
Running Allplan, however, requires specific network protocols (even if the computer is checked out).



Solution:

To make sure that the operating system's network functionality is not interrupted, you can install a virtual network interface card.
Microsoft provides a driver for this (loopback adapter).

How to install:

Windows 8/10:
Right-click the Windows Start button -> select "Run".
Type in "hdwwiz" in the search field. Right-click the program found -> select "Run as admin".
Click Next -> select the required hardware manually in a list and install it -> click "Next".
Select "Network adapter" in the list -> click "Next".
Select "Microsoft" in the list on the left -> "Microsoft loopback adapter for KM TEST" is presented for selection on the right -> click "Next" -> click "Next".

Windows 7:
Click the Windows Start button -> type in "hdwwiz" in the search field. Right-click the program found -> select "Run as administrator".
Click Next -> select the required hardware manually in a list and install it -> click "Next".
Select "Network adapter" in the list -> click "Next".
Select "Microsoft" in the list on the left -> "Microsoft loopback adapter" is presented for selection on the right -> click "Next" -> click "Next".

Windows Vista:
Start the "Hardware Wizard" by selecting
Start -> Control Panel -> Hardware and clicking Continue -> Next.
Select "Install the hardware that I manually select from a list (advanced)" in the box and choose "Network adapter" in the list that follows.
This selects and installs the "Microsoft loopback adapter".

Загрузка PDF  FAQ_EN_Installing_loopback_adapter_for_a_stand-alone...
Версия:  Allplan 2015 / Allplan 2014 / Allplan 2013  | Последнее изменение: 30.11.2017 17:22
 

Question:

How to install and run NemSLock Server?



Answer:

Before installing, check whether the package you received includes the following items:

  • Temporary licenses for NemSLock Server, e.g. 1234567a_001_psd.nslsrv
  • Temporary licenses for clients, e.g. 1234567a_001_psd_client.nslock



How to install NemSLock Server

  • Start the Setup program for NemSLock Server. You can find the latest Setup program on our FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2014/allplan2014-nemslock-lizenz.zip

  • Select one of the temporary license files for NemSLock Server. These licenses are valid for 30 days. However, each license includes only one seat of each configuration purchased. The full number of seats purchased will be available to you as soon as you have installed the registered licenses (see below). If you purchased a configuration for one seat only, you will, of course, receive only one temporary license.
  • When you opt for the “Custom” setup type, you can choose between the following program features:
    Console
    You can use this program to administer NemSLock Server. You can also install the console on more workstations so that you can administer the server from a number of different locations. However, you can only connect one console to the server at any one time.
    Server
    The actual license server.
    Logviewer
    This tool analyzes the log files of NemSLock Server.

By default, Setup installs all these features.
If you have several temporary licenses for NemSLock Server, use the server console to install the remaining licenses after the installation. The procedure is described in the section "How to install licenses".


How to register licenses

  • Open NemSLock 2006 Server Console by clicking the corresponding icon on the desktop or by selecting Start -> All Programs -> NemSLock 2006 Server -> NemSLock 2006 Server Console.
  • Click "Modules" on the left.
  • Select the seat you want to register. If your license includes configurations for several seats, you must send a separate registration request for each seat. You will then receive a registered license file for each seat. You must install each file.
  • Click the "Registration request (register.txt)" button.
  • Click "Edit".
  • You must fill out all fields marked with an asterisk (*). Make sure you enter your email address correctly, because the registered license file will be sent to this address (and not to the address of the person who sent the registration request!). Click OK to confirm.
  • Click "Create registration request". Windows Explorer opens and shows the register.txt file. If this window is closed, you can find this file in the program folder of NemSLock Server. If you installed the program to the path proposed, the path is:
    C:\Program Files (x86)\Nemetschek\NemSLock Server 2006\Programs\License
  • Now you can use all the options provided by Windows Explorer to copy the registration file to a computer with Internet access on the network. Alternatively, you can also use an USB stick. You can then email this file to us.
  • Send the email with the registration request to register@nemetschek.de



How to install licenses

  • Open NemSLock 2006 Server Console.
  • Click "Stop server" on the left.
  • Click "Modules" on the left.
  • Click "Browse" to navigate to the registered license file.
  • Click "Install license file".
  • After this, you can start the server again by clicking "Start server".



How to set up users (optional)

  • predefined user ALLis created automatically. If there is no other user, each user is given the privileges of the user ALL. By default, this user can use all licenses but cannot check out any licenses. By double-clicking the user, you can change the user's privileges.
  • predefined user ALLallows all users to use licenses. In order to do this, the users must be able to access the server. You do not need to create individual user profiles until you want to assign specific rights to individual users or limit access to selected users. predefined user ALL. If you want to work only with individual users, you should deactivate the predefined user ALL by revoking the user's right to use licenses.
  • predefined user ALL has administrator privileges unless another user is created and appointed as the administrator. As soon as you have appointed an administrator, ALL no longer has administrator privileges.
  • You can enter users in the “Users.mcf” file. predefined user ALL has administrator privileges again. In addition, each user can once again administer the license server using the console.
  • The administrator user is not a special user. If there are several administrator users, only one administrator user can start the console for this license server at any one time.
  • If you are setting up users without giving administrator privileges to anyone, the program will ask you whether you want to appoint yourself as the administrator.


You can also specify a domain (user authentication for Windows server). However, this is not mandatory. If you do not specify a domain, the program uses the Windows user name for each user.

The program writes the user accounts and the associated access rights as ASCII text to the users.mcf file.

You can find this file in the \Programs folder of the NemSLock Server installation. You cannot rename, delete or move this file. If the program can no longer connect to this file, you must exit NemSLock Server, restart it and enter all users again from scratch. predefined user ALLis retained.

Note:
Experienced administrators can use the PowerShell script NemGenUsers.ps1. This file is in the \Programs folder of the NemSLock Server installation or you can find it as an FAQ in Allplan Connect:

connect.allplan.com/en/faqid/20120907161911.html



How to install and configure clients

  • Use one of the nslock license files you received to install the clients. Do not use the trial license or the license server license. It is irrelevant which of the client licenses you use, as the actual license will come from the license server later.
  • You do not need to register the clients.
  • When switching from Hardlock to NemSLock (server), you need to update the client using a nslock license file.


After having installed the client, you need to switch to the license server:

  • Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
  • If the license server window is not visible, select "Configure NemSLock Server" at the bottom. Lock this window. All you need to do is click the drawing pin icon.
  • Enter the computer name or IP address of the license server in the empty box. Then click the "Update” icon to the right.
  • Now the user can select one of the seats provided.
  • After having successfully connected to the license server, clear the check boxes for the trial licenses in the area at the top.
  • Click "Close" to complete the configuration. Now you can start Allplan.



Notes:

  • If a user selects several configurations for a seat and starts Allplan, the license server will provide the required licenses; in other words, starting Allplan once might require two licenses. Consequently, fewer licenses are available to other users.
  • 2014-1 and later: If the latest version of License Manager is installed (file version 1. 0. 26. 153 or later, see License Manager- Options- System), you can also select several licenses. If one of the selected licenses is currently being used by someone else, the program will automatically select the next available license.
  • Clients communicate with the server by TCP/IP via port 10977. So you need to configure the firewall accordingly.
  • The license server and the licenses are downward compatible; they can be used in conjunction with older Allplan versions.
Загрузка PDF  FAQ_EN_Installing_and_configuring_NemSLock_Server.pd...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018  | Последнее изменение: 27.12.2019
 

Question:

What are the reasons why I cannot modify the format properties (pen thickness, color, ...) of elements in a DWG/DXF file I have just imported?



Answer:

There are four reasons why these elements cannot be modified.

1st -the elements are smart symbols:

  • To retain the smart symbols but still be able to modify the elements, select Modify -> Bonus Tools -> Smart Symbols -> Modify Smart Symbol(until V2006: Modify -> Bonus Tools -> Smart Symbols -> Modify Display Parameters) and click the relevant element. Now you can modify it (using Modify Format Properties, for example). For more detailed information on how to modify smart symbols, please contact us.
  • If you do not want to retain the smart symbol, you can also resolve it: Modify -> Bonus Tools -> Smart Symbols -> Unlink Smart Symbol, select the smart symbol(s) you want to resolve and click the right mouse button to confirm.
  • To resolve the smart symbols during import, select the file to be imported, click the"Options..."button,open the "Advanced Settings" tab (until Allplan 2008 "Advanced Transfer Settings")and select the"Smart symbol"check box in the"Explode elements" area. To confirm the dialog box, click OKand open the file.


2nd - theelements are composite elements:

  • To explode a composite element, select Modify -> Advanced Draft -> Explode Composite Element. Select the composite element(s).
  • To resolve the composite elements during import, select the file to be imported, click the "Options..." button, open the"Advanced Settings" tab" (until Allplan 2008: "Advanced Transfer Settings") andselect the "Composite elements"check box in the"Explode compounds" area. To confirm the dialog box, click OKand open the file.


3rd - the elements are on frozen layers:

  • To modify these elements, you first have to set the corresponding layers to modifiable. Open the layer selection by clickingFormat -> Select, Set Layers.On theSelect Layer/Visibilitytab, set all the layers to modifiable.


4th - the elements have the "from layer" format property:

  • To find this out, click an element with the right mouse button and selectFormat Propertieson the shortcut menu: pen thickness, line type or line color is not available for elements with the "from layer" format property.
  • To modify the format properties of the layer, select Format -> Select, Set Layers and open the'Format Definition' tab. Check that the''Match from layer based on line style, pen, line, color assigned (fixed setting)"optionis selected in the"Layers' format properties" area. Next, select the layer on which the element resides and change its format properties.
  • To remove this property, clickEdit -> Modify Format Properties, select the"Change 'from layer' for pen, line and color" option(pen thickness, line type and line color must not be selected) and select the elements.
  • To resolve the "from layer" property during import, select the file to be imported, click the "Options..." button, open the"Advanced Settings" tab" (until Allplan 2008: "Advanced Transfer Settings") andselect the "From layer"check box in the"Explode compounds" area. To confirm the dialog box, click OKand open the file.




Note:

If you have any further questions regarding data exchange, this topic is described in detail in the online Help. All you need to do is press the F1 key. Open the Index tab and selectInterfaces.

Загрузка PDF  FAQ_EN_Elements_cannot_be_modified_after_import.pdf ...
Версия:  Allplan 2013 / Allplan 2012 / Allplan 2011 / Allplan 2009  | Последнее изменение: 30.11.2017
 

Question:

How can I output a test plot with different data types used in Allplan?



Solution:

Allplan comes with drawing files containing test data that can be used for this purpose.

If necessary, create a new project and copy the drawing files with the test data to this new project.

Open ProjectPilot: Allplan -> File -> ProjectPilot - Admin.

Set the external path to the '..\New\Testplot' folder, which is a subfolder of the local Allplan program folder.
Click 'External path' with the right mouse button and, on the shortcut menu, choose 'Select external path'.
Select the '..\New\Testplot' folder, which is a subfolder of the local Allplan program folder: c:\Programs\Nemetschek\Allplan\New\Testplot, for example.

The following layouts and drawing files are available:

  • Layout 1 - Test Plot Allplan Testbild / Allplan Test Layout
  • Layout 2 - Test Plot Muster & Schaffur / Patterns & Hatching
  • Layout 3 - Test Plot Allplan Testbild / Allplan Test Layout
  • Drawing file 25 - Füllflächen + Stifte / Fills + Pens
  • Drawing file 26 - Muster / Patterns (Version 2006 and later)
  • Drawing file 27 - Schraffuren / Hatching (Version 2006 and later)
  • Drawing file 100 - Allplan Test Drawing File (Version 2008 and later)


Copy these layouts and drawing files to the new project.
Select the relevant drawing files with the right mouse button and choose 'Copy to ...' on the shortcut menu.
Select the new project.

If necessary, create a layout, place the drawing files in this layout, specify an output device and and print the layout.

Note:

Make the following settings to ensure that the data is output correctly:

  • Select "white" for the background color.
  • Turn off "Color stands for pen" in "Show/Hide".
  • Turn off "Surface elements in background of each document" on the "Selection" tab of "Plot Layouts".
  • Use Windows drivers for printing.
  • For HP plotters, select the "Avoid out of memory condition" or "Output as a bitmap" option in the plotter properties.
  • For optimum color output with sRGB values, apply the settings described in the FAQ entitled Color adjustment - Windows drivers and Nemetschek vector drivers.
    https://connect.allplan.com/en/faqid/0001a106.html



Notes:

Colors in printouts can vary depending on several factors such as

  • Output device used
  • Paper used
  • Ink used
  • Driver type used (Windows or Nemetschek drivers)

In particular, colors can differ regarding

  • Color display
  • Brightness


Colors in printouts can even vary if you use the same output device but different Windows drivers.
On-screen display can be influenced by various factors such as different settings for contrast and color temperature.

As the possible settings are so widespread, you can see that it is essential to print out test data in advance.

Загрузка PDF  FAQ_EN_Printing_test_plots.pdf
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