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Версия:  Allplan 2020 / Allplan 2019  | Последнее изменение: 08.04.2020
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Question:

You may ask yourself on which occasions or user actions Allplan synchronizes drawing files and plans with the Bimplus Cloud in an Allplan Share project.


Answer:

The following cases apply to drawing files:


Case 1:
Drawing files in a share project are uploaded to the Bimplus cloud for synchronization if all three of the following conditions apply:

  • A change has occurred on the drawing files
  • The drawing files have been changed to gray or deselected
  • Open on a project-specific basis is closed


If other users have the drawing file which meets all the criteria in case one, grayed out (i.e. it is passively in the background), then after the first user has carried out all three steps, they will automatically receive a message informing them that there have been changes to the drawing file. They can then either display or reject these changes.
If the other users do not see this message, they should make sure that they are using the latest version of their Allplan installation and that the check mark is set in the options for
Options -> Desktop Environment -> Save/Load -> For changes in reference drawing files show message. If the check mark is not set, simply set it and restart Allplan.

Case two:
In Allplan, click on Allplan A in the top left-hand corner and select Save all -> all drawing files that have changes are synchronized.

In this case too, as in case 1, a message is sent to all users who have the drawing file, to which all the criteria from case 1 apply, in grey (i.e. passively in the background).

Case three:
Even if you simply open the function New project, Open Project, all drawing files that have been modified are synchronized

Case four:
When you call up the Layout Editor, all drawing files that have been changed are also synchronized



The following applies to plans:
If drawing file contents in the plan change, then the plan is NOT uploaded - no need . Plans are only uploaded if either something changes in the plan layout (move or delete a plan element in the plan, etc.) or, for example, the scale or drawing type of a plan element is changed. The upload then takes place automatically when you change the plan or leave the plan layout.




Note:

In Allplan version 2018, these notes also apply accordingly; only case 2 for drawing files does not work in this version.

Загрузка PDF  FAQ_EN_When_do_Allplan_share_projects_synchronize_dr...
Версия:  Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015  | Последнее изменение: 19.02.2018
2 user(s) found this FAQ helpful

Task:

You would like to export your Allplan 3D animation model and present it to somebody who does not work with Allplan.



Preparation:

Install a plug-in for Internet Explorer on the computer where you want to view the 3D data. Using this plug-in, you can open VRML files.

Plug-ins of this kind can be found on the Internet. Visit the website of Parallelgraphics, for example.
This plug-in is available for the following browsers:
Internet Explorer 6.0, Netscape Browser 8.0, Mozilla Firefox 1.5, Opera 8.5 or later versions.

http://www.cortona3d.com/Products/Cortona-3D-Viewer.aspx



Solution:

Open an animation window in Allplan.
Select File->Export ->Export to Cinema 4D/VRML/3DS/U3Dand save the data under any name in Windows Explorer.
It is advisable to save the file in an empty folder as the textures used in Allplan are copied together with the VRM fileto this folder.
You can then view the VRML file in Internet Explorer. All you need to do is double-click it. The functions provided for navigating and zooming are similar to those you can use in Allplan's animation window.



Note:

The Export 3D PDFtool is provided on the animation window's shortcut menu in Allplan 2008 and later versions. You can use Adobe Reader Version 2008 and later to view PDF files created in this manner.

Загрузка PDF  FAQ_EN_Presenting_3D_animation_model_without_Allplan...
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015  | Последнее изменение: 16.10.2020
9 user(s) found this FAQ helpful

Information:

Quality reporter notified us of a crash. In analyzing the data, we found that you can improve the stability of your Allplan installation by installing the current graphics card driver.

You can find the current driver on the homepage of the graphics card manufacturer.
http://www.amd.com/de Support & Driver -> Download driver
http://www.nvidia.de Download driver

Use the driver on the homepage of the manufacturer. Do not use the driver provided by Windows Update.

Notes for notebook users:
It is essential that you install the graphics card drivers provided by the notebook manufacturer! You can find the current drivers on the homepage of the manufacturer.


Notes:

  • If the program still crashes after you have installed the latest graphics card driver, change the graphics mode from OpenGL to GDI+ in Allplan.

    Allplan 2012-1 and later:
    Start Allplan and select Tools -> Options.
    Select Desktop environment -> Display > Hardware acceleration - graphics area: switch off the "Use OpenGL for all viewports" option. Restart Allplan.

    From Allplan 2011-1 to Allplan 2012-0-2:
    Start the Services application.
    Service -> Hotline Tools -> draw -> OK
    On = OpenGL mode
    Off = GDI+ mode
  • You can find information on graphics cards at
    https://www.allplan.com/services/cad-software-support/grafikkarten.html
Загрузка PDF  FAQ_EN_Quality_Reporter_-_graphics_card_driver_cause...
Версия:  Allplan 2015 / Allplan 2014 / Allplan 2013  | Последнее изменение: 17.12.2015
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Question:

After I have installed Allplan, the program no longer accepts the parallel dongle connected to the computer. Allplan starts as a viewer.
What can I do?



Answer:

The dongle query changed with Allplan 2013. The dongles causing these problems are usually parallel dongles that are connected to a port (LPT3) that was added later.

Determine the I/O range of the LPT port:

Open the Control Panel and then the Device Manager.

  • Select "Ports -> ECP Printer Port" for a direct parallel port.
  • Select "Multifunction adapter" and the corresponding port for a parallel adapter (e.g., SUNIX).


Properties -> Resources

Note down the first value in the first line below resource settings.

For example:

Resource typeSetting
I/O range0378 – 037F
I/O range0778 – 077F



In this example, the value is 0378.

Open Allplan's license settings:
Services application -> Utilities -> License -> License Settings

Switch to:
License check tab -> Specify searching order ... (or environment variable...)

Enter theI/O value followed by a "p"in the "HL_SEARCH=..." box. For example,
0378p

Click "OK" and then "Apply".


Загрузка PDF  FAQ_EN_Parallel_dongle_is_no_longer_accepted_after_i...
Версия:  Allplan 2016  | Последнее изменение: 27.02.2018
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Question:

How can I borrow a license for a client temporarily from the license server?



Answer:

Hotfix 2016-1-4 enables you to temporarily borrow (import) licenses from the license server.
If you want to use this function, note the following points:


Borrowing licensesrequires the following steps. Make sure you do not change the order of these steps. Otherwise, you cannot borrow licenses.

  1. Install Allplan 2016-1-4on the client.
  2. Go to the server and update the software for the license server to 2016-1-4(Build-ID 1.614.x.x ).
  3. Go to the license server and update the licenses.


You can find a detailed description of each step in the following section.

1. Install Allplan 2016-1-4
Make sure all clients are equipped with Allplan 2016-1-4 or later.
If this is not so, install a full update or a hotfix. You can do this manually or use auto-update.
You can find more information in Allplan Connect:
https://connect.allplan.com/en/faqid/20110412100857.html

To install manually
Download the current hotfix(es) manually. To do this, log in to Allplan Connect https://connect.allplan.com/de/support/downloads.htmlad go to Support - Downloads - Latest Hotfixes.
You can also download the hotfixes from our FTP server.
To access our FTP server, you require a current Windows operating system. Do the following:

Enter the following address in Windows Explorer (do not use Internet Explorer!):
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de

You can find the hotfixes in this folder: /download/Allplan/2016/Hotfix/


2. Update the license server 2016-1-4(Build-ID 1.614.x.x )
Not only Allplan but also the license server requires the new version. Check the version of the license server. You can find detailed information on the version (Build-ID) at bottom left in the License Settingsprogram.
Make sure the version of the license server you use is at least 1.614.x.x. If you cannot see the Build-ID, you work with an older license server.
If this is so, update the license server. Download the software for the license server from Allplan Connect or from our FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2016/DoWn-2016-License_Server_Setup.zip

Start the new License Server Setupon the server or computer you use as the license server. Right-click the *.exe file and select 'Run as administrator' on the shortcut menu.

  • Click Install.
  • Click Exit.

If you have not worked with the license server before or if you have not switched to Allplan 2016 until now, you can find detailed information in Allplan Connect:
https://connect.allplan.com/en/faqid/20150618084450.html


3. Update the licenses
You must update your license before you can use this new function for borrowing licenses.

To update a license on the license server

  • Start the License Settingsprogram on the server.
  • Click License activationon the left. Then click the license you want to update so that this license is highlighted in blue.
  • As you can see, the 'Update license' function is now available.
  • Click Update license.
  • If your license includes configurations for several seats, you must update each license separately.




To borrow a license, do the following:

Notes:
You cannot borrow licenses on the license server. You can do this only at the clients.
You can only borrow and return a license if the client is connected with the license server.
Computers that are not on the company network must use a VPN connection to access the server.

At the client:

  • Open the 'License settings' dialog box: Services application -> Utilities -> License settings.
  • Click License selectionon the left. Then click the license you want to borrow so that this license is highlighted in blue.
  • If this license is a license of the license server, the Todaybutton in the 'Borrow license for:' area is no longer grayed out.
  • This button always shows the preset period of time. The default setting is Today.This button is divided into two parts. If you want to change the period of time, click the arrownext to Today. You can now choose from various options.
    Note: When you select 'Today', the license will be available again for all Allplan users on the server tomorrow.
    When you select a number of days, borrowing will always be valid for 24 hours. For example, you borrow a license for 1 day and borrowing starts at 3 o'clock in the afternoon, the license will not be available on the server until 3 o'clock in the afternoon.
  • Click Today(selected period of time) to borrow the license immediately.


You can immediately see the borrowed license in the license selection below your computer name. Click the blue information button to get details about this license. For example, you can see when the borrowed license will automatically be returned to the server.

  • If you want to return the license to the server before the time period expires, click the license again so that it is highlighted in blue. The Return licensebutton is now available. Click Return licenseto immediately return the selected license to the server.
Загрузка PDF  FAQ_EN_License_server_-_borrowing_licenses_temporari...
Версия:  Allplan  | Последнее изменение: 08.05.2019
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Question:

I want to switch to Windows 10 (64-bit). What do I need to know?


Answer:

Depending on the initial situation, keep in mind the following points.

Windows 8.1 to Windows 10:

You work with Allplan 2016 or later.
Wibu:
Changing the operating system should not affect the protection system. However, we nevertheless recommend that you return the license of the computer before you switch to Windows 10. Reactivate the license afterwards.
You can find a description of the steps at:
https://connect.allplan.com/en/faqid/20150821083335.html

You work with Allplan 2015 or an older version.
Softlock:
Allplan is protected by Softlock. Fix Softlock License Manager as described in the following document:
https://connect.allplan.com/en/faqid/20131024085525.html

Hardlock:
If Allplan does not accept the hardlock after the switch, reinstall the hardlock driver. You can find a description of the steps at:
https://connect.allplan.com/en/faqid/20131028125253.html



Windows 7 to Windows 10:

You work with Allplan 2016 or later.
Wibu:
You must return the license of the computer before you switch to Windows 10. Reactivate the license afterwards. You can find a description of the steps at:
https://connect.allplan.com/en/faqid/20150821083335.html

You work with Allplan 2015 or an older version.
Softlock:
As this switch changes all system components, you must keep in mind the following points. Return the license to us before you switch to the new operating system. You can find a description of the steps at:
https://connect.allplan.com/en/faqid/20150821084653.html
After the switch fix Softlock License Manager as described in the following document: https://connect.allplan.com/en/faqid/0001cc7e.html

Hardlock:
If Allplan does not accept the hardlock after the switch, reinstall the hardlock driver. You can find a description of the steps at:
https://connect.allplan.com/en/faqid/20131028125253.html



Note:
Allplan 2015-1-10 and later versions are running on Windows 10.
Allplan 2016-0-2 and later versions are running on Windows 10.
We cannot say whether earlier Allplan versions are compatible with Windows 10.

Загрузка PDF  FAQ_EN_Switching_the_operating_system_to_Windows_10_...
Версия:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011  | Последнее изменение: 17.05.2017
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Question:

I want to update the operating system of my computer. As far as I know, I have to return the license. How should I proceed?


Answer:

Use your computer to return the license before you switch to another operating system.

  • To return the license, select
    Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
    (Services application -> Utilities -> License -> License Manager (NemSLock)).

    Click "Relocate licenses-> Transfer licenses permanently to a computer" -> click "Next" and then "Create". The 'Send hardware change file (*.hrdwchg)' dialog box opens. Click 'Browse'.
    The program creates and saves the COMPUTERNAME.hrdwchgfile. Then Windows Explorerstarts and the folder with the hardware change file opens. You can now use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer having Internet access and so on. Email this file to register@nemetschek.de.


Note:
After you have created this file, the Allplan license of your old computer will still be valid for two more days.
As soon as we have removed the registration, we will send you a confirmation by email.


You can now switch to the new operating system.
After having done this, you need to register the license for the new system.

  • To register the license, select
    Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
    (Services application -> Utilities -> License -> License Manager (NemSLock)).
  • Select the license entry for your seat and click "Request license". Follow the instructions
    displayed on screen.
  • Create a new registration request (register.txt) and email this file to register@nemetschek.de.



You will promptly receive the final license.
Finally, install this license file to complete the switch.


Загрузка PDF  FAQ_EN_Returning_license_because_of_new_operating_sy...
Версия:  Allplan 2017  | Последнее изменение: 09.10.2017
2 user(s) found this FAQ helpful

Information:

This document provides further information on installing Allplan 2017.

Backing up and archiving data:

We strongly recommend that you back up and archive all your data before you upgrade to Allplan 2017.


How to install:


You can find detailed instructions on how to install Allplan 2017 in the following places:

- After you have downloaded Allplan 2017, you can find the install.chm file in the Helpfiles\English folder.
- You can find the install.chm file on the Allplan 2017 DVD in the following folder: <DVD>:\programs\x64\Allplan\Helpfiles\English.

Please read these instructions before you install Allplan 2017.

Some notes on installing Allplan 2017

If you want to switch from Allplan 2014/2015/2016 to Allplan 2017, you can choose between three installation options. We recommend using the second option: first-time installation and copy data from Allplan 2014/2015/2016.

1. First-time installation

This option installs Allplan 2017 to a new folder without affecting any other Allplan installation (2016 or earlier). Setup does transfer neither data nor settings to the new installation.

If you want to transfer data later, you have the following options:

You can uninstall Allplan 2017 and then upgrade from Allplan 2014/2015/2016.
You can integrate the data manually (requires administrative knowledge).

2. First-time installation and copy data from Allplan 2014/2015/2016

This option installs Allplan 2017 to a new folder without affecting any other Allplan installation (2016 or earlier). You can configure the program to automatically copy the office standard (\std), projects (\prj) and user data (\usr) from Allplan 2014/2015/2016 to the new installations folder.
This duplicates the data: you can use all projects, defaults and resources both in Allplan 2016 and in Allplan 2014/2015/2016. This way, you can test the new version without losing your &apos;old&apos; Allplan version.
Bear in mind, though, that you should not mix data from different versions, as merging data later involves considerable time and effort.

2a. Continue with first-time installation and copy data from version

This option is available when you have already installed <Product_Version> and copied the data to a different computer that accesses the same data server. As a result, the data have already been transferred.

3. Upgrade and transfer data from Allplan 2014/2015/2016

This option installs Allplan 2017 to an existing folder, converting Allplan 2014/2015/2016 to Allplan 2017 and transferring all important settings. Afterwards, you can no longer work with Allplan 2014/2015/2016.
This does nor affect earlier Allplan versions (Allplan 2013 or earlier).



Installing on a network:

  • If you work in a network environment (one common central file storage folder), you must upgrade all workstations to Allplan 2017. Therefore, make sure you can upgrade all workstations (deadline for Serviceplus agreement: July 1, 2016) beforeyou start installing.
  • During the upgrade, Allplan 2014/2015/2016 must not be running on any workstation.
  • When installing with Workgroup Manager, make sure all workstations are checked in before you start upgrading.



Converting data:

IBD 2017

IBD 2017 is expected to be released with the Allplan 2017-0-1 Hotfix at the end of July 2016.
https://connect.allplan.com/en/faqid/20160707142752.html


Загрузка PDF  FAQ_EN_Hotletter_2017.pdf
Версия:  Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011  | Последнее изменение: 30.11.2017
1 user(s) found this FAQ helpful

Question:

Can I run Allplan on Apple computers?



Answer:

You have to options for running Allplan on Mac computers: natively using Boot Camp or virtually using Parallels Desktop. Please note that Allplan supports Boot Camp only. For installations with Parallels Desktop, we merely offer an installation guide ("Allplan On Mac", see below).

Hardware requirements

  • MacBook Pro or iMac
  • Intel Core i5 or i7 Processor
  • 4 GB RAM
  • 20 GB free hard disk space
  • AMD or Nvidia graphics card


Software requirements

  • Mac OS X Mountain Lion 10.8
  • Windows 7, 64-bit, Service Pack 1


In addition when using Boot Camp:

  • Boot Camp Windows installation
  • A blank CD or DVD
  • The function of the DEL key needs to be moved to an existing key; otherwise, logging on to Windows requires an external keyboard.

In addition when using Parallels Desktop:

  • Parallels Desktop 8 for Mac
  • A license for Parallels Desktop 8 (you can request a trial license for Parallels Desktop while installing)
  • Allplan On Mac setup file; you can download this file from Allplan Connect: connect.allplan.comde/support/downloads.html
  • Windows 7 Professional 64-bit license and DVD
  • Allplan 2012-1 DVD or download
  • You can find further information on Allplan On Mac at:https://connect.allplan.com/de/more/allplan-on-mac.html



Notes:

There is no provision for a direct installation under Mac OS.
We kindly ask you to understand that Allplan cannot provide support for installing Boot Camp.

An installation with Parallels Desktop is subject to the following conditions and restrictions:

  • The Allplan On Mac software is free to download.
  • Setup is offered as a "technology demo".
  • As this is a technology demo, Allplan does not assume any responsibility or liability for the reliability of the complete system in any environment; nor does it provide any technical support.
  • There may be some restrictions in conjunction with some hardware combinations.

We tested the following constellations: Windows 7 64-bit | Parallels 8+9 | Allplan 2013-1
Allplan 2014-1 runs with Parallels 9.

Загрузка PDF  FAQ_EN_Installing_Allplan_on_Apple_computers.pdf ...
Версия:  Allplan 2018  | Последнее изменение: 23.11.2017 09:33
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Question:

What license issues do I need to consider when upgrading from Allplan 2015/2016/2017 to Allplan 2018?



Answer:

Depending on the licensing system you use, you need to consider different points.


1. Upgrading stand-alone workstations

1a. Stand-alone workstation - upgrading from Allplan 2016 or 2017
The license for Allplan 2018 updates automatically. Start Setup and follow the instructions displayed. When you are prompted to select the license file, click ‘Use active license’.
Follow the instructions and install Allplan.

Note: Licenses only update automatically when you upgrade. If you want to install Allplan 2018 on a new computer, read the following instructions: https://connect.allplan.com/en/faqid/20150618131629.html

You can find your Product Key in Allplan Connect as usual. Go to http://connect.allplan.com/license


1b. Stand-alone workstation - upgrading from Allplan 2015
Allplan 2016 introduced a new protection system. Licensing is now based on CodeMeter by Wibu Systems AG. You require a Product Key for Allplan. Start Setup and follow the instructions displayed. When you are prompted to select the license file, click &apos;License activation&apos;. Enter your Product Key (26-digit code) and click &apos;Activate license&apos;. By activating the license, you connect the license with the computer. Follow the instructions and install Allplan.
You can find detailed information at
https://connect.allplan.com/en/faqid/20150618130717.html




2. Upgrading license server workstations

2a. License server workstations - upgrading from Allplan 2016 or 2017
Start by updating your license(s) at the license server. After this, upgrade the clients.

Check the version of the license server. If you use the license server 2016-1-4 or later, you can find the version number (Build-ID) at bottom left in the License Settingsprogram. The version number should be at least 1.614.x.x. If you cannot find the Build-ID, you work with an older license server. In this case, update the license server first. Download the software for the license server from Allplan Connect.

You can find detailed information at
https://connect.allplan.com/en/faqid/20160527114300.html

After having updated the licenses, you can upgrade Allplan at the clients. Start Setup and follow the instructions displayed. The license server license will be detected automatically on the network. When you are prompted to select the license file, click &apos;Use active license&apos;. Follow the instructions and install Allplan.

Note: You can only use an existing license server to update licenses. If you want to use a new license server with Allplan 2018, read the following instructions:
https://connect.allplan.com/en/faqid/20150618134224.html

You can find your Product Key for Allplan 2018 in Allplan Connect as usual. Go to http://connect.allplan.com/license


2b. License server workstations - upgrading from Allplan 2015
Start by installing the license server. After this, upgrade the clients.
You can find detailed information at
https://connect.allplan.com/en/faqid/20150618084450.html


Downloading licenses from Allplan Connect

You can find your license for Allplan 2014 BCM and the activation code for Allplan 2018 IBDin Allplan Connect. As an extra servicewe provide the old licenses for hardlock stand-alone workstations, the temporary licenses for NemSLock and the Product Keys for the new software protection system. Click
Profile > License administration.
Only administrators can use this function.


License for Allplan Allfa 2017
You will get your license by mail from customercare@allplan.com. So that we can create the license for you, please send us your IP address or the Host ID of the Allfa database server (Oracle)

Загрузка PDF  FAQ_EN_How_to_handle_licenses_when_upgrading_to_Allp...
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