Help Allplan Connect

In qualità di membro della Allplan community, puoi usufruire dei vantaggi dell'esperienza degli altri utenti Allplan di tutto ilmondo. Per partecipare alle discussioni del Forum è necessario connettersi con un log in.

Welcome to the Allplan Connect Forum

Welcome to the User Area of the Allplan Connect Forums. The use of this area is based on a fixed set of rules, and we would therefore like to draw your attention to a few important points with regard to the use of the User Forum.

The Allplan Connect Label

This label describes the rules for producing a thread (posting, contribution), and also a few rules about social interaction within the Allplan Connect Forum.

Forum Rules

1. There are already answers to many questions in the Forum or in our FAQs. The first recommendation is to search through the FAQ databank and the Forum in order to find an answer rapidly to the questions raised.
2. There are a number of different categories in the Forum. Before embarking on a topic, consideration needs to be given to placing it in the most appropriate category. Topics which end up in the wrong categories run the risk of not being noticed.
3.The title of a thread submitted should be short and to the point, and above all should accurately describe the content. Titles such as “Beginner seeks help” or “Problem” are not very helpful.
4. Additions such as “HELP! URGENT!“ etc. are superfluous (and tend to detract from the motivation).
5. It is recommended that questions be formulated in most specific and clear manner possible, so that the answer can be short and to the point as well. Examples such as “XY isn’t working. What might the reason be?” are likewise not a very good idea. It is helpful to indicate the Allplan Version and the extensions being used, with the version if appropriate.
6. Punctuation marks and upper and lower case letters make reading easier. More than one question mark or exclamation mark per sentence, however, are really unnecessary.
7. If the question has been answered, the Resolved Tick also needs to be inserted. This means that it is no longer necessary for anyone to scratch their heads to find a solution.
8. Be patient. If you don’t get an answer to your question within a day, you shouldn’t keep repeating the question in the Forum. A better idea is to wait a few days to see if an answer comes up.
9. It is usual practice to quote the article to which you are making reference in your reply. There are two points to bear in mind in this context:

10. Adopting a friendly tone and providing clearly detailed descriptions increase the chances of obtaining helpful responses. Nothing should be written which might be injurious or offensive to the other party in the communication. As soon as a question has been answered, you will not be able to delete it. Deleting contributions can only be carried out by the Forum moderators, in exceptional cases and with good reason.
11. On the Internet, and in forums, the very unrestrained way of talking often results in a familiar form of address which is not necessarily to everyone’s taste. As a general rule of thumb, this might be helpful: If a posting has been signed with a first name, then the person concerned will not mind a familiar form of address; otherwise, we would ask you to adopt a more formal approach.
12. In normal conversation, tone of voice and gestures provide a lot of information which gets lost when a text can only be read. This is why, on the Net, a comment which is meant to be ironic or sarcastic could be taken seriously. Make sure that this cannot happen. As an indicator to the reader, use can be made of what are called “Emoticons“ or“Smiley faces”.
13. Insults, swearing, harassment, general bad-mouthing and personal attacks are strictly forbidden. Any such contributions will be deleted, and may lead to the blocking of the Forum Account.
14. E-mails should not be quoted on the Forum without the permission of the author. The author would already have posted the information received had he wished to do so, but there may be good reasons why he only made it available to you personally.
15. Contributions should not contain any data which reveals the identity of third parties (name, E-mail address, telephone numbers, etc.).
16. Any contributions which constitute contraventions of the law will be deleted from the Forum. The Net is not a space outside the law. You are fully responsible for the content of your contributions, legally and in every other respect.
17. The author himself is responsible for his contributions. With regard to reading messages on the Net, this means that Allplan Deutschland GmbH will check on whether the opinions you voice are meant seriously or are sensible, but will not act in any editorial capacity.
18. The subsequent amendment or deletion of contributions is not desirable. As soon as another reply has been provided for the contribution, the previous one can no longer be altered.
19. The Allplan Connect Forum is not an advertising or publicity platform. Any publicity for products or services is therefore to be refrained from.

Desideri inserire la tua Admin Key, invitare i collaboratori a connettersi alla tua rete aziendale Allplan Connect o collegarti con il tuo amministratore? Effettua il login per accedere alla pagina di connessione della tua azienda.

Per poter scaricare i contenuti devi essere registrato in Allplan Connect.

Ci sono tre differenti livelli di login al portale Allplan Connect: Utente, Cliente e Cliente Serviceplus.
Buona parte dei contenuti del portale sono riservati esclusivamente ai Clienti e/o ai Clienti con contratto Serviceplus.

Se sei un Cliente, converti il tuo account inserendo nel profilo il tuo Codice cliente e l'Admin key in modo da ottenere il diritto ad accedere ai contenuti che ti spettano.

Ci sono alcuni contenuti che sono disponibili solo per alcune lingue di Allplan e quindi sono accessibili solo agli utenti di alcuni paesi.

Ti preghiamo di verificare ciò che segue:

L'accesso e l'utilizzo del portale di servizi Allplan Connect è gratuito per tutti gli utenti.

L'accesso ai contenuti è però differenziato a seconda dello stato dell'utente. Ulteriori informazioni sono disponibili alla seguente voce: "Diritti degli utenti in Allplan Connect".

1. Diritti di accesso in Allplan Connect per Utenti NON registrati:

Accesso alle pagine  

• Navigazione principale
• Positions vacant (sola lettura)
• 10 % delle Frequent Asked Questions 

2.   Ulteriori diritti per Utenti registrati SENZA Codice Cliente:

• 5% dei contenuti in Download
• 20% dei contenuti di E-Learning (Formazione)
• 50% della Documentazione
• 70% dei Forum (lettura e scrittura)
• Ultimi aggiornamenti Hotfix
•  

3.   Ulteriori diritti per Utenti registrati CON Codice Cliente confermato:

• Totale del 30% dei contenuti in Download
• Totale del 40% dei contenuti di E-Learning (Formazione)
• 80% dei contenuti dell'area Supporto, inclusi Hotfix and pacchetti di installazione
• Accesso ai PM (Messaggi Personali), in ricezione e risposta ai PM ricevuti

4.   Ulteriori diritti per Utenti registrati CON Codice Cliente confermato e contratto ServicePlus:

• Totale dell'80% dei Forum (lettura e scrittura)
• Totale del 95% dei contenuti (Download, E-Learning, FAQ)
• Accesso ai PM (Messaggi Personali) in spedizione e ricezione
• Ulteriori download (ad es. Service Release per versioni riservate)
• MySupport (accesso alle proprie hotline)
• Funzionalità Chat
• Visualizzazione del profilo pubblico di tutti i partecipanti al Forum

5.   Ulteriori diritti per Beta tester: 

• Accesso al Forum "Beta tester"
• FAQ aggiuntive durante le fasi di Beta test
• Ulteriori contenuti in download (ad es. versioni non ancora in distribuzione)

6.   Ulteriori diritti per Utenti registrati come Admin (Amministratori) di un'azienda:

• Accesso alla pagina delle licenze software
• Possibilità di invitare collaboratori
• Possibilità di abilitare altri utenti della stessa azienda (stesso Codice Cliente) 
• Amministrazione della propria rete aziendale
• Possibilità di assegnare diritti di amministrazione ad altri membri della propria rete aziendale o, se necessario, di toglierli
• Accesso completo al proprio profilo di rete aziendale

7. Sono assegnati anche ulteriori diritti per gli utenti registrati come   Personale Allplan,   Partner, Webmaster, Moderatori del Forum, ecc.

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