Recommended Steps to Resolve
1. Check Network Connection
Ensure the affected computer has a stable connection to the network and can access the central file storage.
Use the ping command to test connectivity to the server.
2. Check Disk Space
Verify that there is sufficient free space on the network drive and the local drive.
3. Review Antivirus/Firewall Settings
Temporarily disable real-time scanning for Allplan data folders to see if the error persists.
Add exceptions for Allplan folders in your antivirus/firewall settings.
4. Inspect Hardware
Check and, if necessary, replace network cables and switches.
Test the network card for faults.
5. Review Windows Event Logs
Open the Windows Event Viewer (eventvwr.msc) and look under “Administrative Events” for network-related errors.
6. Check Power/Energy Settings
Disable energy-saving options that might put the network card or hard drive to sleep.
7. Consult IT Support
If the above steps do not resolve the issue, contact your IT department for further investigation, especially regarding network configuration and server health.
Best Practices for Allplan Network Stability
- Always use wired connections for workstations running Allplan.
- Ensure all users have sufficient permissions to access the central file storage.
- Regularly check and maintain network hardware.
- Keep Allplan and Windows updated.
- Document and monitor network performance.
If you need more specific troubleshooting (e.g., details about your network setup, server type, or error logs), please provide additional information. Source:
https://help.allplan.com/Allplan/2023-1/1031/Allplan/6219.htm
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