Version:  Allplan 2017  | Last modified: 19.07.2017
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Question:

Why does the autoupdate of hotfix 2017-1-6 break down at about 80% installation progress? In use is Sophos antivirus.


Answer:

Sophos Antivirus incorrectly detects the Allplan Hotfix as ransomware and blocks the installation. But there is no real threat.


Here are two possible solutions:
In any case, stop the installation of the hotfix by using Task Manager


Solution 1:

When you install the Allplan Hotfix, stop the Sophos Anti-Virus program. An administrator password is necessary in normal cases.


Solution 2:

Download Allplan 2017-1-6 manually as a full download.
You can do this via Allplan Connect at:

https://connect.allplan.com/en/support/downloads.html

Download PDF  FAQ_EN_Sophos_Antivirus_prevents_the_installation_of...
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