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Version:  Allplan 2020 / Allplan 2019 / Allplan 2018  | Last modified: 28.01.2020
1 user(s) found this FAQ helpful

Question:

Why is Allplan running so slow?


Answer:

Check the following points:

1. Current version
Make sure you work with the current Allplan version.

  • Do the following or ask your system administrator to do this:
    Open Allplan and click the ‘?’ icon in the upper right-hand corner. Click ‘Update Allplan’.
    Select 'Find now'. If Allplan finds updates or hotfixes, download the installation packages.
  • Deactivate the virus scanner while your are installing updates or hotfixes. This might require administrator privileges. Contact your system administrator if you have problems.
  • Right-click the Allplan icon on the desktop. A shortcut menu opens.
    Select ‘Run as administrator’ and click ‘Yes’ to confirm the following message.
    As a result, Windows security settings do not block the installation.



2. System requirements:
Check the hardware and software required for your Allplan computer.

2.a)Download and run the system test.
Check the notes.
https://www.allplan.com/de/system/systemvoraussetzungen/

2.b)Check the Allplan system requirements:
https://www.allplan.com/de/system/systemvoraussetzungen/

2.c)You can find information about graphics cards at
https://connect.allplan.com/de/support/grafikkarten.html

2.d)You can find server operating systems you can use for the central file storage of Allplan at
https://connect.allplan.com/en/faqid/20140924094923.html


3. Hotline tools:
Start the Services application, open the ‘Service’ menu and select ‘Hotline Tools’. To save your settings, select the following tools.

- savestd: Saves user defaults.
- savereg: Saves CAD registry settings.

Start the Services application, open the ‘Service’ menu and select the following ‘Hotline Tools’:

- cleanup: Initializes the display.
- cleanstd: Resets CAD defaults.
- cleanreg: Resets CAD registry settings.

Check whether this has solved the problems.
If this is not so, restore the settings you just saved. To do this, start the Services application, open the ‘Service’ menu and select the following ‘Hotline Tools’:
- reststd: Restores saved user defaults.
- restreg: Restores CAD registry settings.


4. Color scheme selected in Allplan:
Start Allplan, open the ‘View’ menu, point to ‘Toolbars’ and select ‘Customize User Interface’. Open the ‘Customize’ tab and set ‘Color scheme and icon design’ to ‘Windows’.


5. Check the availability of all projects that are not online (if you use Workgroup Manager):
Start Allplan, open the ‘File’ menu and select ‘New Project, Open Project’. Deactivate ‘Check availability of all offline projects’.


6. Virus scanner
Check whether an anti-virus program is running in the background of the computer or server.
If so, reduce protection to "programs only".

Scanning "all files" can take a long time, considerably slowing down your computer when you switch between projects or exit the program.
You can exclude the Allplan installation folders from real-time scanning.When you start the Services application, you can see a list of the folders to be excluded.
You can find more information at
https://connect.allplan.com/en/faqid/20091126145752.html
Changes in the settings of the virus scanner only come into effect when you re-start the computer.


7. Aero desktop effects
Deactivate the Aero desktop effects of Windows.
To do this, open the Control Panel, select ‘Ease of Access’ and go to the ‘Make things on the screen easier to see’ area.
Select the ‘Turn off all unnecessary animations (when possible)’ option.


8. Name resolution on the network
If Allplan takes several minutes to start, name resolution on the network may not work.
To check this, do the following:
Right-click the Windows Start Button, select ‘Run’, type in ‘cmd’, click OK, type in ‘Nslookup’ and press ENTER.
Go to the line following the > character, type in the name of the Allplan data server and press ENTER.
The reply starts with the name and address of the server providing name resolution.
You can find the name and address of the Allplan data server in the second group.
If problems occur, contact your network administrator and ask him or her to configure name resolution correctly.


9. Speed of Allplan projects
Check whether some Allplan projects are slower than other Allplan projects.
Start with the empty project and check whether it is slow too.
After this, select any other Allplan project.

If it is only the current project that is slow, the problem may be caused by the data of the current project.
In this case, the data of this project must be analyzed in detail.
Contact technical support.


10. Network: checking out Allplan using Workgroup Manager
If you use Allplan with Workgroup Manager, you can check whether the problems are caused by the network. To do this, check out the workstation with the project in question and use the project on the local Allplan workstation.
You can find detailed information on checking out an Allplan workstation using Workgroup Manager in the
Services application. Open the ‘Help’ and select ‘Workgroup Manager’.

After you have checked out the workstation, Allplan no longer accesses the central file storage of the server.
If this has solved the problems, they are caused by the network. In this case, the network must be checked in detail.
Contact your network administrator and ask him or her to do this.

If the project is still slow, the problem may be caused by the data of the current project.
In this case, the data of this project must be analyzed in detail.
Contact technical support.


11. Log files and system information files
If all the points above do not solve the problems, technical support requires more system information about the computer running Allplan.

  • So, we would be grateful if you could send us a support request (Allplan Hotinfo with Allplan logging).
    To create a support request, start the Services application, open the ‘Service’ menu and select ‘Create support request (Hotinfo)’.
    Several dialog boxes open. Select ‘Technical Support Allplan’ and ‘Enquiry with Allplan logging’. Enter all the data required. Finally, click ‘Finish’.
    Another dialog box opens, prompting you to start Allplan. Click the ‘Start Allplan’ button.
    Allplan starts, logging all processes.
    Try to reproduce the problem as exactly as possible.
    Exit Allplan as soon as possible, reducing the data in the log file to a minimum.
    Then click ‘Next’ to generate the support request with the log file.
    You can find more information about Hotinfo at
    https://connect.allplan.com/en/faqid/20140528094911.html
  • To analyze the Windows system environment, we would ask you to send us the logs created by Windows Event Viewer of your computer.
    To start Windows Event Viewer, right-click the Windows Start Button, select ‘Run’ and type in ‘eventvwr.msc’.
    You can also type in ‘Event Viewer’ in the search box of Windows. This displays the link file to the Windows event logs.
    Using Event Viewer, create *.evtx files for the application log and the system log in the ‘Windows Logs’ area and for the ‘Administrative Events’ log in the ‘Custom Views’ area.


Please send us the files.

Download PDF  FAQ_EN_Allplan_is_running_slow.pdf
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015  | Last modified: 25.11.2019
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Note:

You can help the technical support team to process your request by generating a support request with the Hotinfo program and sending it to us.

The generated support request will help to avoid unnecessary questions and delays, as it automatically contains all necessary information pertinent to the problem in question.


Procedure:

The Hotinfo program is installed along with Allplan; you can start it over the following ways:
1. Start -> All Programs -> Nemetschek -> Allplan [version number] -> Hotinfo [version number].
2. Allplan -> ? -> Generate support request (Hotinfo)
3. Allmenu/Services -> Service -> Create Support request (Hotinfo)


Select the team with whom you wish to communicate:
Choose the relevant entry, for example, Technical Support Allplan. The email address of the selected team is entered automatically.

Select the areas on which you have questions:
Please select the question that is pertinent to your support request.
You only need to select question 2 when Allplan support is requesting it from you.

01. General inquiry
02. Inquiry with Allplan logging

Note on question 02:
If you have selected question "02. Inquiry with Allplan logging", you can start Allplan straight form the Hotinfo after the questions.
This will generate and attach a log (trace).
Start Allplan by clicking on the button “Start Allplan”
Carefully reproduce the problem – for example, perform the steps that lead to the failure.
Then click "Next" to generate the support request with the trace.
You can click the "Take screenshot" button at any time while Allplan is running in logging mode. This way, you can quickly and easily save any error messages that may be displayed.

Enter your contact address:
Please enter your name, telephone number and email address
so that the technical support team can contact you.

Please describe the problem:
Describe the problem in detail (for example, include the exact wording of error messages).

Select the files you want to attach to the email:
You can include additional files with important information such as damaged drawing files, NID files or other files.

Note:
These files are only attached to the email when you send the Hotinfo by clicking “Finish” -> Option “Start email program…" or send it to us over File -> Send Message...".
See note further down.

Create the screenshots you want to attach to the email:
You can use the "New screenshot" button to take screenshots of the entire screen and send them as a file attachment to the Hotinfo.

Note:
These files are only attached to the email when you send the Hotinfo by clicking “Finish” -> Option “Start email program…" or send it to us over File -> Send Message...".
See note further down

Finish
Here you have the possibility over the pre-selected option "Start Email program..." to start your email program with the created Hotinfo, the generated files as a file attachment and the correct destination address. You only need to press 'Send'.

Over option "Open Hotinfo file to save it..."you can open the support request, save, and send as an email attachment to support.de (please no spam) @ (please no spam) allplan.com, if no e-mail program is installed locally.
In this case, make sure to attach in addition to the support request all additional files also. Attach the "attached files" and "generated screenshots" independently as attachment to your email.

Download PDF  FAQ_EN_Generating_a_support_request_using_Hotinfo.pd...
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014  | Last modified: 30.03.2020
3 user(s) found this FAQ helpful

Question:

How can I check out a computer and continue to work as a normal CAD user with my usual settings and permissions?



Answer:

Install the "Microsoft Loopback Adapter" driver.
This driver is necessary so that network services are running on the computer all the time.
Go to Allplan Connect for a detailed description: https://connect.allplan.com/en/faqid/000162ae.html


Sign in as the Allplan administrator to the computer.


Step 1: add the computer to workgroup manager
You must add the computer to the workgroup so that you can store data (data server) on this computer. Do the following:

Create data folders:
Create a folder - for example, “Nemdata” - on the computer and share it (full control).
Create the “Allplan” subfolder in this folder. Create two subfolders - “usr” and “prj” - in the Allplan folder.
In this example: “...\Nemdata\Allplan\prj” and “...\Nemdata\Allplan\usr”

To share a folder for the Allplan file storage

  1. Start File Explorer on the computer that you want to use for file storage and switch to the folder that you want to share (in this example, the “Nemdata” folder).
  2. Right-click the folder that you want to share and select Give access to -> Specific peopleon the shortcut menu.
  3. Select Everyoneand click Share.


Add computer:

  1. Start the Services application as the workgroup administrator.
  2. Click and select Manage computers and projects.
  3. Click the Add any computer to Allplan workgroupicon and select the computer that you want to add.
  4. Select the “Allplan” subfolder under the share and click “OK” to confirm. This computer is now listed under workgroup server.


Note:If you have problems adding the computer to workgroup manager, read the following instructions:
https://connect.allplan.com/en/faqid/20200317162849.html



Step 2: define project owner
A user can only move a project if the user is the owner of this project.
The ownership of a project can only be changed by an Allplan administrator (or the owner of the project).
Allplan -> File -> ProjectPilot ->
Go to the “Projects” node, right-click the required project and click Propertieson the shortcut menu.
Define the owner.


Step 3: move projects
Sign in as the user who wants to check out the computer.
Select the Services application -> Workgroup Manager -> Manage computers and projects.
Click the main server and select the project that you want to move.
Drag the projects one after the other to the computer to be checked out.

Important note: You can take projects with you in several ways.

1. You move the project to the computer.
Move project: Drag the project to the destination computer, or open the shortcut menu of the project and click “Cut”. After this, open the shortcut menu of the destination computer and click “Paste”.
After you have checked in the computer, move the project back to the server so that it is available to all and included in backups again.

2. You copy projects. Click a project, select and hold the Ctrl key and drag the project to the destination computer. Or: Open the shortcut menu of the project and click “Copy”. After this, open the shortcut menu of the destination computer and click “Paste”.

You can continue in two ways: Lock the original project on the server to protect it from changes. Consequently, nobody in the office can work on this project, but it is still on the server. When you check in the computer again, you unlock the project on the server, delete the project and copy your copy back to the server if you have changed the project.
Alternatively, both projects remain active. Consequently, both the project copied and the original on the server can be worked on. In this case, however, you must adjust the data manually when you are back in the office by copying the changed drawing files of the projects by using ProjectPilot.




Step 4: check out the computer
Select the Services application -> Workgroup Manager -> Manage computers and projects.
Click your computer and then click Check outin the lower-right area.
Confirm the message that tells you that there are still user folders on the computer to be checked out.
Enter a comment and click OK. Users in the office see this comment when they try to access a project that is on the computer that is checked out.
Specify the parts of the office standard you want to copy to the computer and click OK to confirm.
The first time you check out the computer, you must copy the office standard once so that the entire STD folder is on this computer. This is no longer necessary when you check out the computer afterward because the contents of the STD folder do not change very often.


Conclusion:

You can now remove the computer from the network and work on your projects when you are out of the office. To make sure that the projects are not changed in the office in the meantime, the projects that are on the computer checked out are locked for the CAD users on the network. These users see the comment you entered when you checked out the computer.



Notes:


Download PDF  FAQ_EN_Workgroup_Manager_checking_out_computer_and_w...
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 07.04.2020
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Question:

How can I use a license server license outside the office (for example, when working with my own computer from home)?



Answer:

Computers that are not on the company network must use a VPN connection to access the server.
You can get licenses from the license server directly over the network or VPN.

Note the following points when you use VPN:
Communication with the license server is by TCP/IP via port 22350.
Make sure that the VPN connection does not switch to sleep mode. Otherwise, it is better to borrow a license by using VPN instead of getting the license directly from the server.
You can use only iPv4 for the VPN connection; iPv6 is not supported by Allplan.
The firewall must be configured on both sides - client and server - so that the connection is allowed. Otherwise, add the port as an exception to the firewall.

Allplan automatically finds the license server on the local network. If you have not selected a license, Allplan automatically selects the first available license.

After having installed Allplan on the clients, you can use the “License Settings” dialog box to configure license selection.
Services application -> Utilities -> License settings
License selection
Find license server automatically:
When you select this option, Allplan automatically detects a license server on the LAN. In some cases, such as VPN connections, Allplan might not be able to detect a server automatically. In this case, you can enter the server manually (see Additional server name).
Note: Only the Windows administrator can change this option.

Additional server name:
If “Find license server automatically” is not selected or Allplan has not automatically found a license server, you can manually enter the name or the IP address of the server. Enter only the name or the IP address of the server; do not enter a UNC path. After having entered the server name, click “Update” to see the licenses of the license server. Use semicolons to separate several server names.

If the license is visible and the connection is stable, you can get the license directly from the server when you start Allplan. If the connection is not stable, we recommend that you borrow a license. To get instructions, use the following link:
https://connect.allplan.com/en/faqid/20160523165423.html


Note:
VPN is not useful for common project storage, but you can use VPN to get a license.

Download PDF  FAQ_EN_License_server_-_getting_licenses_by_using_VP...
Version:  Allplan 2015 / Allplan 2014 / Allplan 2013  | Last modified: 25.06.2019
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Question:

What can I do if Allplan starts as a viewer only and I have to install a new hardlock driver?



Answer:

Install the latest hardlock driver.

How to install:

Use the following link to download the driver:

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

The driver for Windows 7 and 8.1 is in the following folder.
/Download/Allgemein/Dongle/

If you are using Windows 10 then use the driver under the folder:
/Download/Allgemein/Dongle/Win10

Extract and save the 'haspdinst.exe' file to any folder, for example, c:\drivers. Then open the command prompt:
Right-click Start (Windows button) -> Command Prompt (Admin)
Switch to the folder where you saved the file. To do this, type in "cd c:\drivers".

To remove the old drivers, enter the following command:
haspdinst -fremove
Next, install the new driver:
haspdinst -install


Note:

If you use a parallel hardlock, read the following instructions:
https://connect.allplan.com/en/faqid/20121011092418.html

Download PDF  FAQ_EN_Installing_a_new_hardlock_driver.pdf
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013  | Last modified: 28.10.2019
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Question:

I installed Allplan with Workgroup Manager on a new computer for the first time. When I start Allplan, I get the following message: The user profile "DOMAIN\user name" was not found. Temporarily, the profile of local will be used.
Therefore, I cannot access any project. What can I do?



Answer:

You have logged in to the computer with a new Windows user who does not yet exist in Workgroup Manager administration of Allplan.
You need to add this new user to Workgroup Manager. To do this, log in as the administrator to the computer or use a different computer where a user has administrator privileges for Workgroup Manager.

Services application -> Workgroup Manager -> Administrate users -> right-click -> Create user

For the "user name", you can enter any Allplan user name, which can be up to 8 characters long.
For the "Windows user name", you must enter the name the user uses for login.
Important: If the user uses a domain for login, you must add it to the "Windows user name", for example, DOMAIN\user.


There is one Allplan administrator and any number of normal Allplan users.
A Windows user with any login name becomes an Allplan administrator if you go to "User group" and
select "Administrator"on the dropdown menu. Using this approach, you can also assign administration privileges to existing users.


You must enter the email address and the password only if the user is notpart of the workgroup but needs access to online projects (Workgroup Online).


Important: Click "Apply" and then "OK" to close the dialog box and the user overview respectively.



Note:

After you have created the user as an Allplan user, do not forget to assign the relevant projects to this user. Otherwise, this user is not allowed to edit the projects.
To find out how to
make several projects available to users: https://connect.allplan.com/en/faqid/0001cbd2.html

Download PDF  FAQ_EN_The_user_profile_was_not_found_Temporarily_th...
Version:  Allplan 2019 / Allplan 2018  | Last modified: 05.05.2020
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Question:

How can I set up Allplan Share? What are the requirements?


Answer:

1)System requirementsfor Allplan Share

Software required

Allplan Version 2018 or higher

Network infrastructure required

Minimum requirements:

A 20-Mbit/s Internet connection for downloading and uploading data

Recommended setup:

At least a 50-Mbit/s Internet connection for downloading and uploading data

2) Licensing

You have two options to buy the Allplan Share option.

1. You can visit the Allplan Shop at ‘shop.allplan.com’.

Allplan Options -> Allplan Share

a. Specify how many licenses you want to buy and add the Allplan Share option to the cart.

b. Follow the instructions displayed and buy the Allplan Share option.

After you have bought the Allplan Share option, the licenses will be assigned to your Bimplus team. You can manage these licenses using ‘My Account’ - ‘Subscriptions and Users’.

2. You can contact the Allplan sales partner in your area.

3) Assigning licenses

Regardless of how you buy the Allplan Share option, you can manage the Allplan Share licenses in the Allplan Shop. Go to the ‘Subscriptions and Users’ area. As an alternative, you can also manage the licenses on the Bimplus portal. Here, go to the ‘Team members’ area.

Allplan Shop - ‘Subscriptions and Users’

1. Log in to the Allplan Shop and open ‘My Account’.

2. Click ‘Subscriptions and Users’ to see your licenses.

3. Select the Allplan Share option on the tab.

4. You can assign one or more Allplan Share licenses to team members. To do this, select the user in the list and assign the license by selecting the check box. You can remove the license at any time by clearing the check box.

If the list does not include the user to whom you want to assign a license, click ‘Invite new Bimplus team member’, enter the email address of the new team member and select a role.

As soon as the new team member has accepted the invitation, you can find this person in the list.

4) Using Allplan Share

To use the Allplan Share option, you require Allplan 2018. The Workgroup Manager option is not necessary.

Starting a project

You have three options to start an Allplan Share project:

1. You can create a new project and save it on Bimplus by setting the location to BIMPLUS. To create a Bimplus project with Allplan Share content, you require ‘Bimplus team owner’ or ‘Bimplus team admin’ privileges.

2. You can copy an existing Allplan project to Bimplus by selecting ‘Copy to’. You can then share this project with other project partners. This does not affect the source project.

3. You can move an existing Allplan project to Bimplus by selecting ‘Move to’. This moves the source project to Bimplus. As a result, this project is no longer available on the local computer or local network.

5) Managing users and assigning users to the project

Allplan Share is a cloud-based solution. Therefore, Allplan Share uses the Bimplus user management for project collaboration. As a result, Allplan Share is independent of local user management systems like Workgroup Manager.

After you have copied or moved an existing Allplan project to Bimplus, you must reassign the users to this project. Otherwise, they cannot access this project.

To define the project members, use the Bimplus project administration. In addition, you must invite new project members to the Bimplus project.

If these Bimplus project members are to use the Allplan Share option too, you must assign an Allplan Share license to each member in advance (as described in ‘3) Assigning licenses’).


Download PDF  FAQ_EN_Allplan_Share.pdf
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 06.12.2019
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Question:

Which graphics cards are recommended for Allplan?



Answer:


Follow this link to see a list of the AMD/ATI & NVidia graphics cards manufacturers that are CERTIFIED FOR ALLPLAN.
We have tested the OpenGL functionality and the animation performance of various Allplan modules with specially prepared data with each of the cards available.
https://www.allplan.com/services/cad-software-support/grafikkarten.html

The tested drivers can be found on the homepage of the individual manufacturer. The driver versions that were used in the tests are included in the tables so that you can compare the data. However, we strongly recommend that you always installthe current driver of the manufacturer.

It is a good idea to check your system using the system tool you can find on our homepage:
https://www.allplan.com/services/cad-software-support/downloads.html



Additional information:

Allplan 2011 was revised completely for accelerated graphical representation.
To guarantee full performance support for Allplan 2011 and later, please check that your graphics cards meet the hardware requirements for DirectX 10 & OpenGL 2.0 (chip-based). In addition, you need to install the current drivers. Allplan will automatically switch to the conventional drawing method when it starts and finds old graphics cards that do not meet the requirements stated above.

For more information on graphics card specifications, go to

http://en.wikipedia.org/wiki/Comparison_of_AMD_graphics_processing_units
http://en.wikipedia.org/wiki/Comparison_of_NVIDIA_graphics_processing_units#Quadro)



Note:

We kindly ask you to understand that products of other manufacturers that are not mentioned have not been tested and therefore cannot be recommended.

Download PDF  FAQ_EN_Recommended_graphics_cards_for_Allplan.pdf ...
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 25.11.2019
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Question:

Does Allplan create backup files (*.bak)?
How can I use these files?



Answer:

Allplan creates backup files when you do the following:

  1. Copy, Move Elements between Documents …
    Allplan creates a backup file of the destination drawing file or layout.
  2. Deleting drawing files and layoutsin the "Open on a project-specific basis" dialog box
    If you have selected "Create backup copies of drawing files", Allplan creates a backup file of the drawing file or layout.
  3. Importing data to drawing files
    If you have selected "Create backup copies of drawing files", Allplan creates a backup file of the drawing file.


Note on points 2 and 3:

To select the "Create backup copies of drawing files" option, click
Tools -> Options -> Desktop environment -> Save/load area (until V2009 Global Options -> Miscellaneous -> Autosave, Backup)->Create backup copies of drawing files.


Restoring:

If need be, you can restore the original drawing file or layout.
Make a note of the drawing file number or layout number and determine the corresponding project folder as follows:
Services application -> Service -> Hotline Tools -> wopro

Open this folder in Windows Explorer.

Rename the corresponding drawing file "tb000001.ndw" "tb000001.ndw.old" or the corresponding layout "pb000001.000" "pb000001.000.old.", for example.
Delete the bak extension from the corresponding bak file.

Example 1:

You have inadvertently copied the wrong elements to drawing file 4711.
1st step: exit the project in Allplan.
2nd step: delete file tb004711.ndw or rename it tb004711.ndw.old.
3rd step: find file tb004711.ndw.bak and rename it tb004711.ndw.

Example 2:

You have inadvertently copied the wrong elements to layout 815.
1st step: exit the project in Allplan.
2nd step: delete file pb000815.000 or rename it pb000815.000.old.
3rd step: find file pb000815.000.bak and rename it pb000815.000.



Note:

These backup files can considerably increase the volume of data to be backed up. So it is a good idea to delete the .bak files you no longer require before you start backing up data. To delete the .bak files, you can select the Services application and click Utilities -> Delete temporary files.

You can also find this information in the help for Allplan. Please refer to the topic "Using bak files".

Download PDF  FAQ_EN_Using_bak_files.pdf
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014  | Last modified: 20.08.2019
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Questions:

Why can’t I see anything in a project or why are elements missing from drawing files?
Why are layers not visible?
Why is it not possible to select a privilege set in layer selection?



Answer:

Probably, you have not yet been assigned any privilege sets or the layers are frozen in the privilege set in question. First, check whether you can select another privilege set.


1. Selecting another privilege set

To do this, select the project in question and open the layer settings(Format -> Select, Set Layers). Go to the “Privilege set in list box” area at the top on the right and check whether you can select another privilege set (for example, ALLPLAN).
By default, all layers have full access rights in the predefined ALLPLAN privilege set.

If there is no privilege set with full access rights, you should assign the privilege sets correctly.
This can only be done by a user with administrator privilegesor, in the case of a project-specific layer structure, by the project owner.

Thus, log on as a user with administrator privileges and do the following:


2. Assigning a privilege set

Select the project with the frozen layers.

Open the layer settings(Format -> Select, Set Layers). Switch to the "Privilege Set" tab and click Define, modify privilege set.

Select the relevant user and assign the privilege set using the arrows.

Click OKto confirm.


3. Adjusting layers’ access rights in the privilege set

Finally, check the access rights of the layers in the privilege set assigned.
Go to the "Privilege set in list box" area at the top on the right and select the relevant privilege set (for example, ALLPLAN).

Check the area on the left to see whether there are frozen layers (gray or white). To change this, select these layers or simply select all layers using CTRL+A. Then click the Full access right (modifiable)icon in the “Change rights” area.
Click OKto confirm.

The next time you open this project, you can select this privilege set in the layer settings. You can then see all layers and set them to modifiable.

Do the same with print sets.


Alternative:

Since version 2006, the administrator has been able to select Show all users all print sets and privilege setsin the “Administrator options” group on the “Privilege Set” tab (“Design group” in version 2006). Thus, you do not need to assign new users to privilege sets. This option applies to all projects.

However, as soon as a user has been given a privilege set or print set, this option no longer applies to this user.



Note:

As a project can have its own layer structure, it is essential that you check the privilege set in the correct project.
To find out whether a project has its own layer structure, click
File -> New Project, Open Project-> right-click the relevant project -> Properties. Check whether the path settings for Layerstructuresare set to Officeor Project.

Download PDF  FAQ_EN_Enabling_privilege_set_for_user.pdf
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