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Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011  | Last modified: 17.10.2019
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Allplan from version 2011

Parts of Allplan 2011 have been reprogrammed and are completely new. Allplan uses a graphics library, which has been developed especially for CAD programs and visualization tasks. Depending on the data type and application, the display speed of Allplan is much higher than that of earlier versions, and refresh operations are considerably shorter. What's more, you can create hidden line images in real time.
This new technology is not a one-to-one implementation of the software-based solution in the previous version. Instead, a hardware-based approach is used. When it comes to data processing, the graphics card takes on much of the work. The different behavior of these two technologies that may occur in some parts is inherent. Therefore, the resulting display and refresh operations may differ slightly from what you are used to.



General graphics card requirements for Allplan

To fully exploit hardware acceleration capabilities, you require an Open GL 2.0 and DirectX10 (chip-based) compatible graphics card with 512 MB or more memory. Although Windows XP does not support DirectX10, Allplan only requires the chip-based support of the graphics card to manage the graphics library. OpenGL 2.0 is used in 2D and in visualization windows. These changes employ the latest technology in graphic display, so selecting a capable graphics card, and using the proper drivers is essential.

For more information on graphics card specifications, go to:

http://en.wikipedia.org/wiki/Comparison_of_AMD_graphics_processing_units
http://en.wikipedia.org/wiki/Comparison_of_NVIDIA_graphics_processing_units#Quadro)



Professional graphics cards versus Consumer-Level cards

Graphic card manufacturers typically have different product lines targeted for "gamers" and "professional users". While the hardware setup is very similar in case of both cards, there are key differences in their firmware and driver. "Consumer-Level cards" (such as Nvidia GeForce and AMD/ATI Radeon) are optimized for 3D games and technologically designed for DirectX10, as speed is more important than image quality.
Typically a 3D model in a game contains a low number of polygons with textures applied to them, while in CAD applications polygon count is high, and the image quality of wireframe models or shaded models is more important than navigation speed. Also, professional cards' memory usage is optimized for using multiple application windows, while in gaming this is not relevant.
Another key difference between the two product lines is the way they are delivered and supported. Professional cards (such as Nvidia Quadro and AMD/ATI FireGL/PRO) are built according to the video chip manufacturer's references, so you can always be sure that the driver delivered by the video chip manufacturer (such as Nvidia or AMD/ATI) fits your card.
The manufacturers of Consumer-Level cards (such as ASUS, Sapphire, Gigabyte, PNY and so on) may diverge from the chip manufacturer's references, so their drivers may not be compatible with the chip manufacturer's reference driver. Also, the product life cycle and driver release cycles are much shorter in case of gaming cards, usually 6 months up to 1 year at most and a 1-year warranty period maximum.

Example: comparison of graphics cards

Consumer-Level cards
Professional graphics cards / workstation
Products
Radeon
FireMV
FireGL/Pro
Mobility FireGL/Pro
Markets
  • Private customers: desktop systems and notebook systems
  • Corporate desktop systems
  • Corporate CAD and DCC desktop systems and notebook systems
Applications
  • Home/office publishing, productivity, multimedia, games, Internet
  • Finance, clearance, logistics, airport information displays
  • CAD/CAM/CAE, AEC, DCC, GIS, MI, visual simulation, scientific research/imaging
Certification
  • WHQL certification
  • Industrial applications
  • WHQL certification
  • Professional 3D applications
  • WHQL certification
Operating
systems
  • Windows 98SE / Me / XP
  • Windows Vista,
    Windows 7
  • Windows XP, XP64,Vista, Vista 64, Windows 7, Windows 7 64
  • Linux
Drivers
  • Optimized for DirectX
  • Basic Open GL
  • Optimized and designed for DirectX
  • Optimized and advanced Open GL
Life cycle
  • Available for 1 year on average
  • Available for 2-3 years on average
Support
  • Basic, private customers
  • Direct access to dedicated support by trained technicians
Warranty
  • 1 year
  • 3 years with replacementof components




Professional graphics cards versus Consumer-Level cards

Professional graphics cards differ considerably from "Consumer-Level cards" for private users with regard to specific market segments with special requirements:

  • Extensive application tests and certifications with CAD providers
  • Optimized and advanced support for API as well as further developments
  • Longer product life cycles and availability
  • Direct product support
  • Longer warranty period


Nemetschek Allplan GmbH cooperates with Nvidia und AMD to test graphics card drivers for the Nvidia FX Quadro/ Quadro and AMD/ATI FireGL/ Fire Pro series. These product lines are tested, certified and recommended for Allplan by Nemetschek Allplan Systems GmbH.

For more information on certified graphics cards, go to:

www.nemetschek.eu/info/grafikkarten
www.nemetschek.eu/info/graphiccards

There are four different categories and areas:

Graphics cardApplicationQuality testsStatus
Gaming graphics cards3D GamesTested / not testedNot recommended
    
Professional graphics cards3D basisCertified and recommendedEnd of life
    
Professional graphics cards3D performanceCertified and recommendedEnd of life
    
Professional graphics cards3D high performanceCertified and recommendedEnd of life




Recommended graphics cards for laptops (Windows)

For reasons detailed above, we cannot recommend any specific card and driver combination for laptops. However, there are professional graphics cards available for high-end laptops such as NVidia FX Quadro & Quadro NVidia "M" or AMD/ATI FireGL & FirePro "Mobility".
These graphics cards are just as good as their desktop counterparts.
Laptops with Consumer-Level cards have been tested only briefly and cannot be recommended. We have had bad experience with on-board Intel graphics cards.



Graphics cards drivers for Apple Macintosh

Since Macs come with a default graphics card (on-board or gaming), and the drivers are bundled with system updates, we cannot recommend a specific card.
Graphics cards for MacOsX 10.6 (Leopard) or later and Boot Camp support Open GL 2.0 and DirectX10. Currently, there is only one series that is equipped with a professional graphics card: Mac Pro with NVidia FX4800 for Mac.


Notes for Allplan and Macintosh:

  • There is no provision for a direct installation under Macintosh.
  • Access to Windows must be straight from the Boot Camp installation.
  • For performance reasons, Parallels Desktop cannot be used in conjunction with Nemetschek Allplan.


We kindly ask you to understand that Nemetschek Allplan cannot provide support for Boot Camp installations.



Installing graphics cards drivers (Windows)

Graphics cards only work properly if they have a hardware provider supplied driver (not system built-in driver) installed correctly. It may happen that remnants of a previous installation interfere with the current driver installation. If you experience display issues with the drivers listed below, please "clean-install" the driver again. "Clean-install" means removing all previous driver files before installing a new driver. Unfortunately, a simple uninstall may not efficiently remove all components of a driver. There are tools that can do it, like ATI's cat uninstaller or third-party tools like driver cleaner or driver cleaner pro 1.5.



Graphics card drivers for laptops (Windows)

In most cases, graphic card drivers for laptops are supplied by the laptop manufacturer, and graphic card provider supplied drivers will not install on laptops. This makes it practically impossible for us to test laptop graphics cards. If you are experiencing display issues with your laptop, and your supplier does not offer you a driver update, you might try - at your own risk - to tweak a desktop driver to work on your laptop. Note that this is obviously not encouraged by your laptop supplier.

Download PDF  FAQ_EN_Graphics_cards_for_Allplan.pdf
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 28.10.2019
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Question:
Which server or server operating system can be used for data storage of Allplan.

Reply:
Since Allplan 2018 for pure data storage we recommend as a server operating system Windows Server 2012 R2 or Windows Server 2016.

Please note also the compatibility to the used client operating systems when selecting the server operating system.

Windows Server 2008 R2 - Windows 7
Windows Server 2012 R2 - Windows 8.1
Windows Server 2016 - Windows 10

When you want to install Allplan on the server operating system (e.g.Citrix), you have to consider the corresponding system requirements. For Allplan 2016/2017 that eg is: Windows Server 2012 R2.

General information about the system requirements here:

https://www.allplan.com/en/system/system-requirements/


Notes on NAS systems:

NAS server are not generally recommended. Because the product variety and quality is very diverse, no effective quality control can take place. We can give no guarantee about operability. In the past we had performance or stability problems, false representations up to the loss of data in some cases.

This phenomenon occurs most in NAS systems of the lower price segment, which have not installed sufficiently fast hardware. If nevertheless a NAS system is to be used we recommend generally a high-performance hardware and the use of the operating system "Windows Storage Server 2012".

Download PDF  FAQ_EN_Server_operating_system_for_the_data_storage_...
Version:  Allplan  | Last modified: 26.11.2018
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Question:

How can I fix bugs in Microsoft .Net Framework components?



Answer:

Repairing .Net Framework up to and including version 4.6

Open the support site of the Microsoft company: https://support.microsoft.com/de-de/kb/2698555
Microsoft provides a repair tool for fixing .NET Framework up to and including version 4.6.

You can find this tool at https://www.microsoft.com/en-us/download/details.aspx?id=30135
Download the ‘NetFxRepairTool.exe’ file and save it to any folder on the hard disk of your computer.
Run the repair tool by right-clicking the ‘NetFxRepairTool.exe’ file and selecting ‘Run as administrator’ on the shortcut menu. This allows you to bypass Windows User Account Control.
Click ‘Yes’ at the following prompts.

Follow the instructions of the repair tool.

Repairing Net.Framework 4.7

Use the Net.Framework 4.7. Setup program to repair NetFramework 4.7.

You can download the Setup program for Net Framework 4.7 Setup from

https://support.microsoft.com/de-at/help/3186612/the-net-framework-4-7-developer-pack-and-language-packs

Go to the ‘Download information’ section and click ‘Download the Microsoft.NET Framework 4.7 Developer Pack now’.

You can see another dialog box in which you can select the installation package you want to download.

You can choose between NDP47-DevPack-KB3186612-ENU.exe (all language packages) and NDP47-DevPack-KB3186612-DEU.exe (German language package).

Select a package and download it. Then copy the Net Framework Setup program downloaded into a new folder you created on the hard disk (for example, C:\NetFrameworkSetup).

Start Windows Command Prompt.
Click in the Windows search box and type in ‘cmd’. The search result is ‘Command Prompt’.
Right-click ‘Command Prompt’ and select ‘Run as administrator’ on the shortcut menu.

Under Windows 8 and Windows 10, you can also start Command Prompt as the administrator by right-clicking the Microsoft logo on the Windows task bar.
You can then select ‘Command Prompt (Admin)’.

Depending on the Setup package downloaded
and the folder with the Setup package (for example, C:\NetFrameworkSetup),
enter the following command: C:\NetFrameworkSetup\NDP47-DevPack-KB3186612-DEU.exe /repair /norestart or
C:\NetFrameworkSetup\NDP47-DevPack-KB3186612-ENU.exe /repair /norestart.

You can see a dialog box with the installation options of Microsoft .Net Framework Setup. Click the ‘Repair’ button.

This repairs the Net Framework 4.7 components.

You can define some optional parameters when installing or repairing .NET Framework 4.7:







If this does not repair Microsoft.NetFramework on your computer, you can try the .Net Framework cleanup tool on Microsoft’s support site.

You can download the .Net Framework cleanup tool from
https://blogs.msdn.microsoft.com/astebner/2008/08/28/net-framework-cleanup-tool-users-guide/

After running the .Net Framework cleanup tool, you must re-install the .Net Framework components removed by the cleanup tool.


Download PDF  FAQ_EN_Repairing_Microsoft_Net_Framework_46_and_Net_...
Version:  Allplan 2019 / Allplan 2018  | Last modified: 17.06.2019
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Question:

How can I set up Allplan Share? What are the requirements?


Answer:

1)System requirementsfor Allplan Share

Software required

Allplan Version 2018 or higher

Network infrastructure required

Minimum requirements:

A 20-Mbit/s Internet connection for downloading and uploading data

Recommended setup:

At least a 50-Mbit/s Internet connection for downloading and uploading data

2) Licensing

You have two options to buy the Allplan Share option.

1. You can visit the Allplan Shop at ‘shop.allplan.com’.

Allplan Options -> Allplan Share

a. Specify how many licenses you want to buy and add the Allplan Share option to the cart.

b. Follow the instructions displayed and buy the Allplan Share option.

After you have bought the Allplan Share option, the licenses will be assigned to your Bimplus team. You can manage these licenses using ‘My Account’ - ‘Subscriptions and Users’.

2. You can contact the Allplan sales partner in your area.

3) Assigning licenses

Regardless of how you buy the Allplan Share option, you can manage the Allplan Share licenses in the Allplan Shop. Go to the ‘Subscriptions and Users’ area. As an alternative, you can also manage the licenses on the Bimplus portal. Here, go to the ‘Team members’ area.

Allplan Shop - ‘Subscriptions and Users’

1. Log in to the Allplan Shop and open ‘My Account’.

2. Click ‘Subscriptions and Users’ to see your licenses.

3. Select the Allplan Share option on the tab.

4. You can assign one or more Allplan Share licenses to team members. To do this, select the user in the list and assign the license by selecting the check box. You can remove the license at any time by clearing the check box.

If the list does not include the user to whom you want to assign a license, click ‘Invite new Bimplus team member’, enter the email address of the new team member and select a role.

As soon as the new team member has accepted the invitation, you can find this person in the list.

4) Using Allplan Share

To use the Allplan Share option, you require Allplan 2018. The Workgroup Manager option is not necessary.

Starting a project

You have three options to start an Allplan Share project:

1. You can create a new project and save it on Bimplus by setting the location to BIMPLUS. To create a Bimplus project with Allplan Share content, you require ‘Bimplus team owner’ or ‘Bimplus team admin’ privileges.

2. You can copy an existing Allplan project to Bimplus by selecting ‘Copy to’. You can then share this project with other project partners. This does not affect the source project.

3. You can move an existing Allplan project to Bimplus by selecting ‘Move to’. This moves the source project to Bimplus. As a result, this project is no longer available on the local computer or local network.

5) Managing users and assigning users to the project

Allplan Share is a cloud-based solution. Therefore, Allplan Share uses the Bimplus user management for project collaboration. As a result, Allplan Share is independent of local user management systems like Workgroup Manager.

After you have copied or moved an existing Allplan project to Bimplus, you must reassign the users to this project. Otherwise, they cannot access this project.

To define the project members, use the Bimplus project administration. In addition, you must invite new project members to the Bimplus project.

If these Bimplus project members are to use the Allplan Share option too, you must assign an Allplan Share license to each member in advance (as described in ‘3) Assigning licenses’).


Download PDF  FAQ_EN_Allplan_Share.pdf
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017  | Last modified: 24.10.2019
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Question:

How can I temporarily borrow a license for a client from the license server?



Answer:

To borrow a license, do the following:

Notes:
You cannot borrow licenses on the license server. You can do this only at the clients.
You can only borrow and return a license if the client is connected with the license server.
Computers that are not on the company network must use a VPN connection to access the server.

At the client:

  • Open the 'License settings' dialog box: Services application -> Utilities -> License settings.
  • Click License selectionon the left. Then click the license you want to borrow so that this license is highlighted in blue.
  • If this license is a license server license, the Todayand Borrowbuttons in the 'Borrow license for:' area are no longer grayed out.
  • The Todaybutton always shows the preset period of time. The default setting is Today. If you want to change the period of time, click the Todaybutton. You can then choose from various options.
    Note: When you select 'Today', the license will be available again for all Allplan users on the server tomorrow.
    When you select a number of days, borrowing will always be valid for 24 hours. For example, you borrow a license for 1 day and borrowing starts at 3 o'clock in the afternoon, the license will not be available on the server until 3 o'clock in the afternoon. The same applies to selecting days on the calendar.
  • After having specified the correct period, click Borrowto borrow the license at once.


You can immediately see the borrowed license in the license selection below your computer name. Click the green information button to get details about this license. For example, you can see when the borrowed license will automatically be returned to the server.

  • If you want to return the license to the server before the time period expires, click the license again so that it is highlighted in blue. The Return licensebutton is now available. Click Return licenseto immediately return the selected license to the server.


Download PDF  FAQ_EN_License_server_-_borrowing_licenses_temporari...
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014  | Last modified: 20.08.2019
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Questions:

Why can’t I see anything in a project or why are elements missing from drawing files?
Why are layers not visible?
Why is it not possible to select a privilege set in layer selection?



Answer:

Probably, you have not yet been assigned any privilege sets or the layers are frozen in the privilege set in question. First, check whether you can select another privilege set.


1. Selecting another privilege set

To do this, select the project in question and open the layer settings(Format -> Select, Set Layers). Go to the “Privilege set in list box” area at the top on the right and check whether you can select another privilege set (for example, ALLPLAN).
By default, all layers have full access rights in the predefined ALLPLAN privilege set.

If there is no privilege set with full access rights, you should assign the privilege sets correctly.
This can only be done by a user with administrator privilegesor, in the case of a project-specific layer structure, by the project owner.

Thus, log on as a user with administrator privileges and do the following:


2. Assigning a privilege set

Select the project with the frozen layers.

Open the layer settings(Format -> Select, Set Layers). Switch to the "Privilege Set" tab and click Define, modify privilege set.

Select the relevant user and assign the privilege set using the arrows.

Click OKto confirm.


3. Adjusting layers’ access rights in the privilege set

Finally, check the access rights of the layers in the privilege set assigned.
Go to the "Privilege set in list box" area at the top on the right and select the relevant privilege set (for example, ALLPLAN).

Check the area on the left to see whether there are frozen layers (gray or white). To change this, select these layers or simply select all layers using CTRL+A. Then click the Full access right (modifiable)icon in the “Change rights” area.
Click OKto confirm.

The next time you open this project, you can select this privilege set in the layer settings. You can then see all layers and set them to modifiable.

Do the same with print sets.


Alternative:

Since version 2006, the administrator has been able to select Show all users all print sets and privilege setsin the “Administrator options” group on the “Privilege Set” tab (“Design group” in version 2006). Thus, you do not need to assign new users to privilege sets. This option applies to all projects.

However, as soon as a user has been given a privilege set or print set, this option no longer applies to this user.



Note:

As a project can have its own layer structure, it is essential that you check the privilege set in the correct project.
To find out whether a project has its own layer structure, click
File -> New Project, Open Project-> right-click the relevant project -> Properties. Check whether the path settings for Layerstructuresare set to Officeor Project.

Download PDF  FAQ_EN_Enabling_privilege_set_for_user.pdf
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013  | Last modified: 28.10.2019
1 user(s) found this FAQ helpful

Question:

I have used the "Check out" tool to check out the computer from the network and remove the network connection.
Why is Workgroup Manager no longer working?



Answer:

Windows disables network functionality as soon as you remove the network connection (unplug the network cable).
Running Allplan, however, requires specific network protocols (even if the computer is checked out).



Solution:

To make sure that the operating system's network functionality is not interrupted, you can install a virtual network interface card.
Microsoft provides a driver for this (loopback adapter).

How to install:

Windows 8/10:
Right-click the Windows Start button -> select "Run".
Type in "hdwwiz" in the search field. Right-click the program found -> select "Run as admin".
Click Next -> select the required hardware manually in a list and install it -> click "Next".
Select "Network adapter" in the list -> click "Next".
Select "Microsoft" in the list on the left -> "Microsoft loopback adapter for KM TEST" is presented for selection on the right -> click "Next" -> click "Next".

Windows 7:
Click the Windows Start button -> type in "hdwwiz" in the search field. Right-click the program found -> select "Run as administrator".
Click Next -> select the required hardware manually in a list and install it -> click "Next".
Select "Network adapter" in the list -> click "Next".
Select "Microsoft" in the list on the left -> "Microsoft loopback adapter" is presented for selection on the right -> click "Next" -> click "Next".

Windows Vista:
Start the "Hardware Wizard" by selecting
Start -> Control Panel -> Hardware and clicking Continue -> Next.
Select "Install the hardware that I manually select from a list (advanced)" in the box and choose "Network adapter" in the list that follows.
This selects and installs the "Microsoft loopback adapter".

Download PDF  FAQ_EN_Installing_loopback_adapter_for_a_stand-alone...
Version:  Allplan 2020 / Allplan 2019  | Last modified: 24.10.2019
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Question:
How can I work together on a project with a partner from another country?

Answer:
Using Allplan 2019 and later, you can work on projects across countries.
You can define projects in a country-specific manner. This means that a project gets the resources (for example, hatching, patterns, layers and so on) and reinforcement settings of a specific country. Depending on your license, you can install one or more additional country packages. For example, you can then create a project with resources and settings for Germany and another one with resources and settings for the UK.


Requirements:

Whether you can use country packages depends on the Allplan license.

Only the ‘Cubed’ and ‘Exponential’ license types include country packages.
These license types enable you to use as many country packages as you like. You can create and open projects with any country code.

The ‘Lineared’ and ‘Squared’ license types only include one country package by default. This also applies to all conventional license types such as ‘Architecture’ and ‘Engineering’. In other words, you can only create and open projects with this country code.

Installing country packages:

When installing Allplan 2019 for the first time or upgrading from Allplan 2018 or earlier, you must explicitly install the additional country packages.

A default installation onlyinstalls the country package of your country. If you want to use different country packages, you must do a custom installation. Only a custom installation allows you to select the country packages you want to install.
You can do this whenever you want - be it the first installation or an upgrade or update.

Doing a custom installation:
Start Setup.

Select Customfor the Setup type.
When it comes to selecting Features, you can select the language packages you want to install.
You can see a list of all Allplan languages included in your license.
After this, you can select the countries. Select the country packages you want to install.
Click ‘Next’ to confirm all other dialog boxes.

Note:Please note that the more country packages you select, the longer the installation will take and the more hard disk space will be required.

Using country packages in Allplan:

You must define the country when you create a project. You cannot change the country later.

Creating a new project:
When creating a new project, you can select the county in country-specific templates.
Select the country and the template you need.

If you do not select a project template, you must select the required country in the next dialog box.


In the project:
The status bar shows the country set for a project.
The units for length entries and reinforcement set in the Options are project-specific settings. These units are preset depending on the country selected.



Important note:
  • When checking out a project in a workgroup environment, you can choose which country-specific office standard you want to check out.
  • Click in the ‘License Settings’ to see which countries are included in your license.
  • There is a default country, which is usually the country entered in your license. Setup always installs the data for this default country in the STD and ETC folders. During installation, Setup creates a STD.??? folder and an ETC.??? folder for each additionalcountry package selected (??? stands for the country code). The office path and default path are always based on the country set for the project that is currently open. That is to say, when you open a project and save a favorite or library element in the office path or default path, these elements will only be available in projects with the same country settings. ProjectPilot is an exception; here, the office path and default path always refer to the STD and ETC folders.


Download PDF  FAQ_EN_Country-specific_projects_-_working_together_...
Version:  Allplan  | Last modified: 07.07.2017
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Question:

How can I access the FTP server of technical support?



Answer:

You can download data from and upload data to the FTP server.

To access our FTP server, you require a current Windows operating system. Do the following:

Please enter the following address in Windows Explorer (do not use Internet Explorer!):

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de


1. Downloading data:
You can find our data in the /Download folder.
Right-click the folder(s) or file(s) you want to download and select "Save Target As ...".
Specify where you want to copy the data by selecting a folder on your computer.

If customers agree, we can provide customer-specific data in the /Customerfolder.
For this, you will get separate instructions.


2. Uploading customer data:
If we agree, customers can upload data to the /Upload folder.



Notes:

  • You can upload only files. You cannot upload folders to the server. If you want to upload an entire project, please save this project to a ZIP file first.
  • You can also use Internet browsers to access the FTP server. However, there are some restrictions. Use an FTP client program (for example, FileZilla)to avoid errors. This makes it easier for you to upload and download data. See the following information.
  • Login details for FTP program:
    Address:
    ftp.nemetschek.de
    Login:
    nemhotline
    Password:
    ha37jvg8f
Download PDF  FAQ_EN_Data_on_FTP_server_.pdf
Version:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011  | Last modified: 08.05.2019
2 user(s) found this FAQ helpful

Question:

I have installed Allplan using the temporary Softlock license ("customer#_seat_psd.nslock") and "Trial" is displayed for its status in the License Manager.
How can I register this license?



Answer:

You use License Manager to create a registration request and send it by email to register@nemetschek.de.
In response, you get a final license file. Installing this license removes the lime limit.
Below is a description of the necessary steps.



Notes:

  • Using the temporary license, you can start Allplan as a trial version. You can work with Allplan without any restrictions for 30 days.
    After expiration of this period, Allplan starts as a viewer only. However, you can still request and install the final license.
  • When running Windows Vista, start Nemetschek License Manager as the administrator:
    Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
    Click "License Manager" with the right mouse button and choose "Run as administrator" on the shortcut menu.




How to proceed:

1. Request a license registered for your computer

  1. On the Windows taskbar, click Start - (All) Programs - Nemetschek - Nemetschek Softlock 2006 - License Manager(or Services application -> Utilities -> License -> License Manager (NemSLock)).

    When running Windows Vista, start License Manager as the system administrator: click Start - (All) Programs - Nemetschek - Nemetschek Softlock 2006 - License Manager.
    Click License Managerwith the right mouse button. On the shortcut menu, click Run as administrator.
  2. Select the seat you want to register so that it is highlighted in blue.

    Note:You can only register seats you have purchased. If you can see only seats with numbers between 90 and 99 (= trial licenses for temporary use), you first need to install the personal license for temporary use.
  3. Click License requestat top left.

    The License Request Wizardstarts. The Welcome to the license request wizarddialog box provides information on the steps that follow.
  4. Click Next >.
    The Customer detailsdialog box opens.

    Note: Editing customer details requires administrator privileges. If you do not have these privileges, you will see a corresponding message. Cancel NemSLock License Manager and start again by selecting the Run as administrator option on the shortcut menu.
  5. Enter the necessary details:

    - If the Client IDhas eight zeros (00000000) and the CD Keyhas eight capital F's (FFFFFFFF), you selected the Trial license for temporary useoption when you installed Allplan.
    In this case, install the personal license for temporary use before you create the registration request.

    - If Client IDand CD Keydo not match the numbers printed on your delivery note (for example, typing errors, small letters and capital letters mixed up), you can enter Client ID and CD Key manually.

    - Fill out all the fields.

    Make sure you enter your email address correctly, because registered licenses and replies to status queries of license will be sent to the address you specify here.

    Note:Check the entries for Client ID(customer number) and CD Key , making sure these numbers are the same as those printed on the delivery note you received from Allplan. The CD Keyusually consists of the numbers 0 to 9 and the capital letters A to F.

    Tip: You can also find these numbers in the personal license file for temporary use (*_psd.nslock). Open the license file in an editor and scroll down to the end of the file. You can then copy the license codes displayed after CUSTOMERand CDKEYto the Clipboard and paste them into the appropriate boxes.
  6. Click Next >.
  7. Select the Program, Versionand Seatand click Next >.

    Note: If the Client IDis invalid (for example, when you use a trial license) you cannot confirm the dialog box by clicking OK. Instead, you will see a corresponding message.
  8. Specify how to send the registration file and click Next >.

    Start email program ...
    The program creates and saves the register.txt file before it opens your default email program. The program automatically attaches the registration file to the email and enters register (please no spam) @ (please no spam) nemetschek.defor the address.

    Save the registration file ...
    The program creates and saves the register.txt file before it opens the folder with the registration file in Windows Explorer. Now you can use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer with Internet access and so on.

    In addition, you can see the data that were written to the registration file.
  9. Click Finish.
  10. Click Close to exit NemSLock License Manager.


You will receive a reply by email within a few minutes. This email provides information on the registration process and usually includes the registered license file.

Note: The registered license file is generated by an automated system. Consequently, any additional comments in incoming emails are not read. If you have any questions or need more information, please contact Allplan directly.



2. Install the license file

Shortly after you sent the registration request to 'register@nemetschek.de' as described in step 1, the final license file will be sent to the email address you specified in the registration request.
Install this license file as follows:

  • Save the license file to any folder on the hard disk.
    If the license comes as a zip file, extract it.
  • Next, install the license file by double-clicking it ("customer#_seat.nslock").
    Confirm the dialog box.
  • As an alternative, you can also use License Manager to install the license file (Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager).
    Click "Install - Install license" at top left in Nemetschek SoftLock License Manager and select the license by clicking "Browse...".
    Click "Finish" to complete the installation process.


Note:

Do not use the same computer to register several license files for different seats. This would connect the seats. You cannot separate the seats again without the help of technical support.

Download PDF  FAQ_EN_Nemetschek_Softlock_-_first_steps.pdf
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