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Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013  | Last modified: 14.11.2018
2 user(s) found this FAQ helpful

Problem:

Printing with Windows printer drivers is only possible in a restricted way or not possible at all.



Solution:

Resetting all the files with the default values in question involves several steps.
Work through these steps one after the other and check whether the problem is solved after each step.

Step 1

Check whether you can print a test page.
Start -> Control Panel -> Devices and Printers -> select the printer -> Printer properties -> General tab -> Print Test Page.

If you can print the test page but you still cannot print from Allplan -> step 2.

Step 2

Carry out the cleanprint hotline tool.
Exit Allplan, start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanprint -> OK

If the problem still occurs -> step 3

Step 3

Reset the plastw.dat file.
Exit Allplan, start the Services application and do the following:
Service -> Hotline Tools -> cleanstd: resets CAD defaults -> OK
Information is displayed. Confirm it by clickingOK.
question: would you like to reset all CAD settings? It is essentialthat you clickNo.
A dialog box with a list is displayed. Select the plastw.dat file and confirm by clicking OK.

Now it should be possible to print without any problem.



Note:

You can find up-to-date printer drivers provided by the printers' manufacturers on the Internet.
If you have problems with the printer, please download the current driver and install it.

Hewlett Packard: http://www.hp.com
Epson: http://www.epson.de
Océ: http://www.oce.de
Canon: http://www.canon.de
Brother: http://www.brother.de
Lexmark: http://www.lexmark.de

Download PDF  FAQ_EN_Resetting_Windows_printer_drivers_in_Allplan....
Version:  Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 06.11.2018 13:16
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Question:

What can I do if Allplan does not start?


Answer:


Work through the following steps:

Step 1 - run as administrator
Start Allplan with the ‘Run as administrator’ option.
To do this, right-click the Allplan icon and click ‘Run as administrator’.
If Allplan does not start, go to step 2.

Step 2 - cleanup
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanup -> OK
If Allplan does not start, go to step 3.

Step 3 - cleanstd
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanstd: reset CAD defaults -> OK -> OK -> Yes -> OK
If Allplan does not start, restore the settings:
Services application -> Service -> Hotline Tools -> laststd: restore the last settings -> OK -> OK -> Yes -> OK
Go to step 4.

Step 4 - cleanreg
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanreg: reset CAD registry settings -> OK -> OK -> Yes -> OK
If Allplan does not start, restore the registry settings:
Services application -> Service -> Hotline Tools -> lastreg:restore most recent CAD registry settings -> OK -> OK -> Yes -> OK
Go to step 5.

Step 5 (Allplan 2016 and later)
Restart the Wibu service:
Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.

If Allplan does not start, go to step 6.

Step 6 (Allplan 2016 and later)
Go to the Wibu website and install CodeMeter User Runtime Version for Windows (64-bit version).
You can find the installation program at https://www.wibu.com/de/anwendersoftware.htmlor on the Nemetschek FTP server ftp://nemhotline:ha37jvg8f@ftp.nemetschek.deat download/General/Wibu/CodemeterRuntime.exe

Start the ‘CodeMeterRuntime.exe’ file.
To do this, right-click this file and select
‘Run as administrator’.
Confirm all messages displayed and the defaults by clicking ‘Next’.
CodeMeter Control Center will be installed afterwards.
If Allplan does not start, go to step 7.

Step 7 - contact Technical Support
Send the following information by email to support.de@allplan.com:
a. An exact description of the last step before the error or crash occurred.
b. The error message itself (as a screenshot). To find out how to take a screenshot, look at
https://connect.allplan.com/en/faqid/0001cb36.html
c. A support request (Hotinfo) with question 01. To find out how to create a support request, look at
https://connect.allplan.com/en/faqid/20140528094911.html
d. The 'Allplan.out' log file. To find out how to create a support request, look at
https://connect.allplan.com/en/faqid/0001a27a.html
e. Allplan 2016 and later -> a screenshot of the Wibu Control Center. To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.


We will contact you.

Download PDF  FAQ_EN_Allplan_does_not_start.pdf
Version:  Allplan 2017  | Last modified: 23.11.2017
2 user(s) found this FAQ helpful

Question:

How can I upgrade version 2014 or earlier to Allplan 2017?



Answer:

A direct upgrade and thus a quality-assured data conversion to Allplan 2017 is only possible with versions 2016, 2015 and 2014.
The following pages describe the necessary steps for upgrading an earlier version and converting the data.
Find the section describing the procedure for the initial version you are currently using and start there.

Notes

  • You can download the latest Allplan version from our Connect portal (www.connect.allplan.com) or from our FTP server.
    You can find the corresponding links in the following description.
  • In a network environment you must upgrade all the workstations on the network, while the data need to be converted on one workstation only.
  • When the hardware has changed, start by installing the same version on the new computer so that you can check whether everything works properly.
    It is never a good idea to change both the hardware and the version in one go. If you want to do this, contact your sales office.
  • When upgrading, you cannot select the "Workgroup Manager" option directly.
    Here, too, please contact your sales office.
  • You can always upgrade from the last three versions, that is to say, if you want to upgrade version 2011, you can upgrade to version 2014 and then directly to version 2017. This saves you time. You can download the installation packages from our Connect portal (www.connect.allplan.com). Install the program and convert the data as described on the following pages.


1. Upgrading Allplan 2014, 2015 or 2016 to Allplan 2017
You can upgrade these versions directly.
Upgrade to Allplan 2017.

LICENSE
Allplan 2016 introduced a new protection system. You can find the necessary information about licensing in Allplan 2017 in this FAQ on Allplan Connect: https://connect.allplan.com/en/faqid/20160510151917.html

You can also download the installation package from our FTP server:
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/2017/CD


Converting the data:
Convert all the data to Allplan 2017.
Set the drawing file size to the maximum value:
Start → Programs → Nemetschek → Allplan 2017 →
Services 2017 → Service → Hotline Tools → docsize → 512 → OK
and then
Services application → Service → Hotline Tools → datwaprjs: convert data of all projects
If you reply "Yes" at the following two prompts, the program will convert the data of all projects.
Notes:

  • You can start converting data from several workstations at the same time.
  • FAQs on data conversion on Allplan Connect:
    https://connect.allplan.com/en/faqid/20090408124904.html
  • When you have finished converting data, reset the drawing file size to the original value:
    Start -> Programs -> Nemetschek -> Allplan 2017 -> Services application 2017 -> Service -> Hotline Tools -> docsize -> 256 -> OK



2. Upgrading Allplan 2013, 2014 or 2015 to Allplan 2016
You can upgrade these versions directly.
Upgrade to Allplan 2016. Use the Product Key that came with the current version.

LICENSE
Allplan 2016 introduced a new protection system. You can find the necessary information about licensing in Allplan 2016 in this FAQ on Allplan Connect:https://connect.allplan.com/en/faqid/20150616150616.html

You can also download the Allplan version from our FTP server:
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/2016/CD


Converting the data:
Convert all the data to Allplan 2016.
Set the drawing file size to the maximum value:
Start -> Programs -> Nemetschek -> Allplan 2016 -> Services application 2016 -> Service -> Hotline Tools -> docsize -> 512 -> OK
and then
Services application -> Service -> Hotline Tools -> datwaprjs: convert data of all projects
If you reply "Yes" at the following two prompts, the program will convert the data of all projects.
Notes:

  • You can start converting data from several workstations at the same time.
  • FAQs on data conversion in Allplan Connect:
    https://connect.allplan.com/en/faqid/20090408124904.html
  • When you have finished converting data, reset the drawing file size to the original value:
    Start -> Programs -> Nemetschek -> Allplan 2016 -> Services application 2016 -> Service -> Hotline Tools -> docsize -> 256 -> OK



3. Upgrading Allplan 2009(not Allplan Edition), Allplan 2011 or 2012to Allplan 2013
Upgrade all the relevant workstations to Allplan 2013.
You can also download the Allplan version from our FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/2013/CD

Download the installation package for your operating system, unzip the package and start the *.exe file by double-clicking it.
When you are prompted to select the license during the upgrade, choose Existing license fileor License file from any folderand use the upgrade license from the 2017-Upgrade-Dummy-Lizenzen.ziparchive attached. Using this license, you can only upgrade Allplan; you cannot start it.

Converting the data:
Convert all the data to Allplan 2013:
Start -> Programs -> Nemetschek -> Allplan 2013 -> Services application 2013 -> Service -> Hotline Tools -> docsize -> 256 -> OK
and then
Services application -> Service -> Hotline Tools -> datwaprjs: convert data of all projects
If you reply "Yes" at the following two prompts, the program will convert the data of all projects.
Notes:


Next upgrade:
Follow the steps described in chapter "2. Upgrading Allplan 2013, 2014 or 2015 to Allplan 2016".

Allplan 2008 and older versions:
If you want to upgrade a version that is older than Allplan 2009, use the following description: https://connect.allplan.com/en/faqid/20140911152529.html

Find the section describing the procedure for the initial version you are currently using and start there. Follow the instructions given until you reach chapter "4. Upgrading Allplan 2006 or 2008(not Allplan Edition) to Allplan 2009". You can then use this FAQ.

Download PDF  FAQ_EN_Upgrading_older_versions_to_Allplan_2017.pdf...
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