Search Result

1 - 5 (5)
  • 1
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 17.06.2021 11:10
5 user(s) found this FAQ helpful

Question:

I would like to install Allplan, which requires a Product Key. How can I install Allplan or activate the Product Key later?


Answer:

Allplan is using since version 2016 a new protection system. Licensing is based on CodeMeter by Wibu Systems AG since then. You can no longer use Softlock or hardlock with Allplan 2016 and higher.

Allplan requires a Product Key. Using this key, you can activate your license online. The Product Key is a unique, 26-digit character string. You can use it to activate a license for Allplan.
You can find your Product Key in Allplan Connect. Go to http://connect.allplan.com/license
Note: The license is downwards compatible til version Allplan 2016 even if a higher version is displayed.

You can activate a license while you are installing Allplan or after you have installed Allplan. By activating a license, you connect the license with the computer. As a result, you can start Allplan on this computer.

The easiest and quickest way to activate a license is to do this online. In other words, the computer has Internet access.

To activate the license during installation:
Start Setup and follow the instructions displayed.

  • In the 'Installation Option' dialog box, select the Licenser activationoption and click Next.
  • Enter your Product Key.
  • Click Activate license.



To activate the license after installation:

  • Open the 'License settings' dialog box: Services application -> Utilities -> License settings.
  • Click License activationon the left.
  • Enter your Product Key.
  • Click Activate license.



Notes:

You can find your Product Key in Allplan Connect. Go to http://connect.allplan.com/license
Click Profile -> License administration.
Only administrators can use this function.


Step-by-step guide as a film:
You can watch a film about the new licensing system. To do this, go to: https://connect.allplan.com/de/support/loesungen.html

Download PDF  FAQ_EN_First_steps_-_activating_the_license_using_th...
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013  | Last modified: 17.06.2021 11:10
2 user(s) found this FAQ helpful

Problem:

Printing with Windows printer drivers is only possible in a restricted way or not possible at all.



Solution:

Resetting all the files with the default values in question involves several steps.
Work through these steps one after the other and check whether the problem is solved after each step.

Step 1

Check whether you can print a test page.
Start -> Control Panel -> Devices and Printers -> select the printer -> Printer properties -> General tab -> Print Test Page.

If you can print the test page but you still cannot print from Allplan -> step 2.

Step 2

Carry out the cleanprint hotline tool.
Exit Allplan, start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanprint -> OK

If the problem still occurs -> step 3

Step 3

Reset the plastw.dat file.
Exit Allplan, start the Services application and do the following:
Service -> Hotline Tools -> cleanstd: resets CAD defaults -> OK
Information is displayed. Confirm it by clickingOK.
question: would you like to reset all CAD settings? It is essentialthat you clickNo.
A dialog box with a list is displayed. Select the plastw.dat file and confirm by clicking OK.

Now it should be possible to print without any problem.



Note:

You can find up-to-date printer drivers provided by the printers' manufacturers on the Internet.
If you have problems with the printer, please download the current driver and install it.

Hewlett Packard: http://www.hp.com
Epson: http://www.epson.de
Océ: http://www.oce.de
Canon: http://www.canon.de
Brother: http://www.brother.de
Lexmark: http://www.lexmark.de

Download PDF  FAQ_EN_Resetting_Windows_printer_drivers_in_Allplan....
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 17.06.2021 11:14
Not voted yet. Be the first to vote this FAQ as helpful!

Question:

What can I do if Allplan does not start?


Answer:


Work through the following steps:

Step 1 - run as administrator
Start Allplan with the ‘Run as administrator’ option.
To do this, right-click the Allplan icon and click ‘Run as administrator’.
If Allplan does not start, go to step 2.

Step 2 - cleanup
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanup -> OK
If Allplan does not start, go to step 3.

Step 3 - cleanstd
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanstd: reset CAD defaults -> OK -> OK -> Yes -> OK
If Allplan does not start, restore the settings:
Services application -> Service -> Hotline Tools -> laststd: restore the last settings -> OK -> OK -> Yes -> OK
Go to step 4.

Step 4 - cleanreg
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanreg: reset CAD registry settings -> OK -> OK -> Yes -> OK
If Allplan does not start, restore the registry settings:
Services application -> Service -> Hotline Tools -> lastreg:restore most recent CAD registry settings -> OK -> OK -> Yes -> OK
Go to step 5.

Step 5 (Allplan 2016 and later)
Restart the Wibu service:
Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.

If Allplan does not start, go to step 6.

Step 6 (Allplan 2016 and later)
Go to the Wibu website and install CodeMeter User Runtime Version for Windows (64-bit version).
You can find the installation program at https://www.wibu.com/de/anwendersoftware.htmlor on the Nemetschek FTP server ftp://nemhotline:ha37jvg8f@ftp.nemetschek.deat download/General/Wibu/CodemeterRuntime.exe

Start the ‘CodeMeterRuntime.exe’ file.
To do this, right-click this file and select
‘Run as administrator’.
Confirm all messages displayed and the defaults by clicking ‘Next’.
CodeMeter Control Center will be installed afterwards.
If Allplan does not start, go to step 7.

Step 7 - contact Technical Support
Send the following information by email to support.de@allplan.com:

  1. An exact description of the last step before the error or crash occurred.
  2. The error message itself (as a screenshot). To find out how to take a screenshot, look at
    https://connect.allplan.com/en/faqid/0001cb36.html
  3. A support request (Hotinfo) with question 01. To find out how to create a support request, look at
    https://connect.allplan.com/en/faqid/20140528094911.html
  4. The 'Allplan.out' log file. To find out how to create a support request, look at
    https://connect.allplan.com/en/faqid/0001a27a.html
  5. Allplan 2016 and later -> a screenshot of the Wibu Control Center. To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.


We will contact you.

Download PDF  FAQ_EN_Allplan_does_not_start.pdf
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 17.06.2021 11:23
Not voted yet. Be the first to vote this FAQ as helpful!

Question:

I have installed a Windows update. Now the license is no longer available.
When I start Allplan, I can see the following error message: "This license is no longer available" or "CmActLicense runtime system is not installed!" How can I restore the license?




Answer:

CodeMeter Control Center always saves the license to a container with the number Allplan GmbH 128-XXXXXXX on your computer.

Start CodeMeter Control Center:
Open the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.
Check the Licenses area to see whether there is the following container: Allplan GmbH 128-XXXXXXX.
The container must have a blue-green symbol and not a red symbol


Work through the following steps:

Step 1 Restart CodeMeterService
The local Windows service, which is used by licensing, must be running.

Restart this service:
CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.

Now check whether the Allplan GmbH 128-XXXXXXX container is displayed.

If this has solved your problem, all you need to do is exclude Codemeter from virus scans as described in the following document: https://connect.allplan.com/en/faqid/20151209133620.html

If the container is still not visible, go to step 2.


Step 2 Contact Support
Send the following information for analysis by e-mail to support.de@allplan.com:
If the container is not displayed, or is still displayed with a red symbol, please send us

1. a screenshot of the Codemeter Control Center. License tab.
Either found in the Windows Start menu via CodeMeter -> CodeMeter Control Center. Or enter Codemeter in the search bar on the start page.

2. the computer name from which the screenshot was taken. (can be found on the start page of the Allmenu->second line "Computer Name")

3. the license/workstation number, or the product key used

Download PDF  FAQ_EN_No_valid_license_available.pdf
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017  | Last modified: 17.06.2021 11:24
1 user(s) found this FAQ helpful

Question:

ProjectPilot does not open, displaying the following error message:
“Unable to create ProjectPilot control. Is the registry correct?” What can I do?



Answer:

Step 1
Start the Services application -> Service -> Windows Explorer -> CAD program folder.
Open the "PRG" folder.
Find the following file: "NemProjectPilot10.exe"
Right-click this file -> select "Run as administrator" on the shortcut menu.
Try to start ProjectPilot from Allplan.
If ProjectPilot does still not start, go to step 2.


Step 2
Check whether updating the software of the virus scanner solves the problem.
If it doesn't, configure the real-time scanner of the virus scanner so that
it no longer scans the program folder and data folder of Allplan.
Start the Services application: Make a note of the following paths displayed in the Services application window:
Program folder
General program data
Central file storage folder
Define these folders as exemptions in your virus scanner.
If ProjectPilot does still not start, go to step 3.



Step 3
This problem is often caused by an "external path" that no longer exists. When you start ProjectPilot,
the program tries to access the "external path", which is stored in the Windows Registry.
If this path no longer exists, you will see the above error message.

To correct this error, do the following:

  • Start the Services application -> Service -> Windows Explorer -> My own CAD documents (USR).
  • Find the "extern.cfg"file in the user folder and delete this file.


If ProjectPilot does still not start, go to step 4.



Step 4 (Windows 10 or later)
Open the PRG folder of Allplan in Windows Explorer (for example, C:\Programs\Allplan\Allplan 2018\prg).
Start the Services application. The folder you selected for the Allplan program during installation is displayed directly in the Services application window.
Right-click the "NemProjectPilot10.exe" file in the Allplan program folder. A shortcut menu opens. Click “Properties”.
Open the “Compatibility” tab and select the “Disable fullscreen optimizations” option. After having selected this check box, click “Apply” at bottom right.




If several users with different user profiles use Allplan on this computer, click the “Change settings for all users” button first. Then, disable fullscreen optimizations as described above.




If ProjectPilot does still not start, go to step 5.



Step 5
Fix Allplan.
To find out how, go to
https://connect.allplan.com/en/faqid/20120917082945.html
After installation, try to start ProjectPilot.
If ProjectPilot does still not start, go to step 6.



Step 6
If ProjectPilot does still not start, the most likely cause of this problem is security software such as the virus scanner.
Remove, that is, uninstall the local virus scanner with all its services from the Allplan computer having these problems.
After this, ProjectPilot will start.
To reinstall the security software or virus scanner with its appropriate settings,
contact the support service of the software provider.

Download PDF  FAQ_EN_ProjectPilot_does_not_start.pdf
1 - 5 (5)
  • 1
https://connect.allplan.com/ uses cookies  -  More information

Accept