Question:

What are the differences between a major release, a service release and a hotfix?



Answer:

Major release

The major release is the first release of a new version.
You can download it from the homepage.

Download:
www.connect.allplan.com -> Download -> Software packages
(requires login details for Allplan Connect)

Name (example):
Allplan 2015


Service release

A service release is a collection of improvements to the program, including all the service releases and hotfixes that have been released until now. In addition to improvements, it may also include new features.
You can also use a service release for a new installation or an upgrade (from a previous version).
You can download it from the homepage.
New customers get it as a DVD. Serviceplus customers get it on request.
In addition, they automatically get information about service releases.

Download:
www.connect.allplan.com -> Download -> Software packages
(requires login details for Allplan Connect)

Name (example):
Allplan 2015-1


Hotfix

A hotfix is an improvement to the program that will automatically be installed by Allplan Update.
The basis for the installation is a specific major release or service release.
Hotfixes are installed one after the other in the correct order, that is to say, first Hotfix 2015-1-1 and then Hotfix 2015-1-2.

Allplan automatically installs available hotfixes when it starts.

You can find more information on hotfixes in the following FAQ:
https://connect.allplan.com/en/faqid/20101203111503.html




Tip:

Install program updates as soon as they are available.

Question:

I have installed a Windows update. Now the license is no longer available.
When I start Allplan, I can see the following error message: "This license is no longer available" or "CmActLicense runtime system is not installed!" How can I restore the license?




Answer:

CodeMeter Control Center always saves the license to a container with the number Allplan GmbH 128-XXXXXXX on your computer.

Start CodeMeter Control Center:
Open the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.
Check the Licenses area to see whether there is the following container: Allplan GmbH 128-XXXXXXX.
The container must have a blue-green symbol and not a red symbol


Work through the following steps:

Step 1 Restart CodeMeterService
The local Windows service, which is used by licensing, must be running.

Restart this service:
CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.

Now check whether the Allplan GmbH 128-XXXXXXX container is displayed.

If this has solved your problem, all you need to do is exclude Codemeter from virus scans as described in the following document: https://connect.allplan.com/en/faqid/20151209133620.html

If the container is still not visible, go to step 2.


Step 2 Contact Support
Send the following information for analysis by e-mail to support.de@allplan.com:
If the container is not displayed, or is still displayed with a red symbol, please send us

1. a screenshot of the Codemeter Control Center. License tab.
Either found in the Windows Start menu via CodeMeter -> CodeMeter Control Center. Or enter Codemeter in the search bar on the start page.

2. the computer name from which the screenshot was taken. (can be found on the start page of the Allmenu->second line "Computer Name")

3. the license/workstation number, or the product key used

Information:

Quality reporter notified us of a crash. In analyzing the data, we found that you can improve the stability of your Allplan installation by installing the current graphics card driver.

You can find the current driver on the homepage of the graphics card manufacturer.
http://www.amd.com/de Support & Driver -> Download driver
http://www.nvidia.de Download driver

Use the driver on the homepage of the manufacturer. Do not use the driver provided by Windows Update.

Notes for notebook users:
It is essential that you install the graphics card drivers provided by the notebook manufacturer! You can find the current drivers on the homepage of the manufacturer.


Notes:

• If the program still crashes after you have installed the latest graphics card driver, change the graphics mode from OpenGL to GDI+ in Allplan.
  
  Allplan 2012-1 and later:
  Start Allplan and select Tools -> Options.
  Select Desktop environment -> Display > Hardware acceleration - graphics area: switch off the "Use OpenGL for all viewports" option. Restart Allplan.
  
  From Allplan 2011-1 to Allplan 2012-0-2:
  Start the Services application.
  Service -> Hotline Tools -> draw -> OK
  On = OpenGL mode
  Off = GDI+ mode
  
• You can find information on graphics cards at
  https://www.allplan.com/services/cad-software-support/grafikkarten.html