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Version:  Allplan 2015 / Allplan 2014 / Allplan 2013  | Last modified: 16.12.2020
 

Question:

After I updated Windows (8 to 8.1; 8.1 to 10), Allplan only starts as a viewer. What can I do?


Answer:

Windows update corrupts Nemetschek Softlock License Manager.
To fix Allplan, do the following:

You need the latest installation package for your version.
You can download this package from our webdrive

https://webdrive.allplan.com/s/4LrjrymoxESzC6p

You can find the installation packages in the following path:
Allplan/"Version"/Installationspaket/

Copy the zip file to the local computer and unzip the file.
Start the installation and run an update use our temporary license file.

You can download the temporary license from Allplan Connect:
https://connect.allplan.com


After the installation, you can open License Manager again (Services application -> Utilities -> License -> License Manager). Next, install the temporary license (*_psd.nslock): "Install - Install license"
Note: the status of the temporary license is set to "Expired".

Next, create a new registration request.
To generate a registration request, do the following:

Open License Manager (Services application -> Utilities -> License -> License Manager). Select the license entry for your seat and click "Request license".
Follow the instructions displayed on screen. Complete the form. Do not forget to enter your email address.

Check that the Client ID and CD Key are correct.

Send the registration request to: register@nemetschek.de.

Download PDF  FAQ_EN_Fixing_NemSLock_after_Windows_update.pdf ...
Version:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 30.09.2020
 

Question:

How can I make several projects available to users when Workgroup Manager is installed?



Answer:

You can make several projects available to a user or define a user as the project owner of several projects.

Do the following:

First, log in as the Allplan administrator.
If necessary, set up an Allplan user for the new Windows user: Services application -> Workgroup Manager -> Configuration -> Add a user
(Allplan 2014 and later:Services application -> Workgroup Manager ->Administer users)

Start Allplan and then ProjectPilot by clicking
File -> ProjectPilot

Open the Projects folder in the area on the left.
You can see all the projects in the Contents of "Projects" area on the right.

a. Making several projects available to users:
In the area on the right, select the projects to which you want to add users or from which you want to remove users (CTRL or SHIFT key or use a selection rectangle).

Click one of the selected projects with the mouse button. On the shortcut menu, click
Add / remove authorized users...
The Add / Remove Authorized Usersdialog box opens.

Select the users you want to add to or remove from the selected projects.
Note:
The user list displayed only helps you select users. It does not list all the authorized users currently assigned to projects.

Click Addor Remove.
This adds or removes the selected users to or from the selected projects. Whether users you have already added to a project are added again is irrelevant. The same applies if you remove users you have never added to a project.

b. Defining a project owner for several projects
In the area on the right, select the projects for which you want to define the owner (CTRL or SHIFT key).

Click one of the selected projects with the mouse button. On the shortcut menu, click
Change project owner...
The Define Owner dialog box opens.

Select the user you want to define as the owner of the selected projects.
Note: The user list displayed helps you select users. You can define only one user as the owner.

Click OK.

c. Defining a project owner for a project or making a project available to several users(also applies to earlier versions):
In ProjectPilot in the area on the right, click the relevant project with the right mouse button. On the shortcut menu, click Properties.
The Properties for <project name>dialog box opens. Switch to the Security tab and define the owner and the authorized users.



Note:

You can add or remove project users or define the project owner only if the projects in question are in the current Allplan format.

Download PDF  FAQ_EN_Making_several_projects_available_to_users.pd...
Version:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011  | Last modified: 08.05.2019
 

Question:

I have installed Allplan using the temporary Softlock license ("customer#_seat_psd.nslock") and "Trial" is displayed for its status in the License Manager.
How can I register this license?



Answer:

You use License Manager to create a registration request and send it by email to register@nemetschek.de.
In response, you get a final license file. Installing this license removes the lime limit.
Below is a description of the necessary steps.



Notes:

  • Using the temporary license, you can start Allplan as a trial version. You can work with Allplan without any restrictions for 30 days.
    After expiration of this period, Allplan starts as a viewer only. However, you can still request and install the final license.
  • When running Windows Vista, start Nemetschek License Manager as the administrator:
    Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
    Click "License Manager" with the right mouse button and choose "Run as administrator" on the shortcut menu.




How to proceed:

1. Request a license registered for your computer

  1. On the Windows taskbar, click Start - (All) Programs - Nemetschek - Nemetschek Softlock 2006 - License Manager(or Services application -> Utilities -> License -> License Manager (NemSLock)).

    When running Windows Vista, start License Manager as the system administrator: click Start - (All) Programs - Nemetschek - Nemetschek Softlock 2006 - License Manager.
    Click License Managerwith the right mouse button. On the shortcut menu, click Run as administrator.
  2. Select the seat you want to register so that it is highlighted in blue.

    Note:You can only register seats you have purchased. If you can see only seats with numbers between 90 and 99 (= trial licenses for temporary use), you first need to install the personal license for temporary use.
  3. Click License requestat top left.

    The License Request Wizardstarts. The Welcome to the license request wizarddialog box provides information on the steps that follow.
  4. Click Next >.
    The Customer detailsdialog box opens.

    Note: Editing customer details requires administrator privileges. If you do not have these privileges, you will see a corresponding message. Cancel NemSLock License Manager and start again by selecting the Run as administrator option on the shortcut menu.
  5. Enter the necessary details:

    - If the Client IDhas eight zeros (00000000) and the CD Keyhas eight capital F&apos;s (FFFFFFFF), you selected the Trial license for temporary useoption when you installed Allplan.
    In this case, install the personal license for temporary use before you create the registration request.

    - If Client IDand CD Keydo not match the numbers printed on your delivery note (for example, typing errors, small letters and capital letters mixed up), you can enter Client ID and CD Key manually.

    - Fill out all the fields.

    Make sure you enter your email address correctly, because registered licenses and replies to status queries of license will be sent to the address you specify here.

    Note:Check the entries for Client ID(customer number) and CD Key , making sure these numbers are the same as those printed on the delivery note you received from Allplan. The CD Keyusually consists of the numbers 0 to 9 and the capital letters A to F.

    Tip: You can also find these numbers in the personal license file for temporary use (*_psd.nslock). Open the license file in an editor and scroll down to the end of the file. You can then copy the license codes displayed after CUSTOMERand CDKEYto the Clipboard and paste them into the appropriate boxes.
  6. Click Next >.
  7. Select the Program, Versionand Seatand click Next >.

    Note: If the Client IDis invalid (for example, when you use a trial license) you cannot confirm the dialog box by clicking OK. Instead, you will see a corresponding message.
  8. Specify how to send the registration file and click Next >.

    Start email program ...
    The program creates and saves the register.txt file before it opens your default email program. The program automatically attaches the registration file to the email and enters register (please no spam) @ (please no spam) nemetschek.defor the address.

    Save the registration file ...
    The program creates and saves the register.txt file before it opens the folder with the registration file in Windows Explorer. Now you can use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer with Internet access and so on.

    In addition, you can see the data that were written to the registration file.
  9. Click Finish.
  10. Click Close to exit NemSLock License Manager.


You will receive a reply by email within a few minutes. This email provides information on the registration process and usually includes the registered license file.

Note: The registered license file is generated by an automated system. Consequently, any additional comments in incoming emails are not read. If you have any questions or need more information, please contact Allplan directly.



2. Install the license file

Shortly after you sent the registration request to &apos;register@nemetschek.de&apos; as described in step 1, the final license file will be sent to the email address you specified in the registration request.
Install this license file as follows:

  • Save the license file to any folder on the hard disk.
    If the license comes as a zip file, extract it.
  • Next, install the license file by double-clicking it ("customer#_seat.nslock").
    Confirm the dialog box.
  • As an alternative, you can also use License Manager to install the license file (Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager).
    Click "Install - Install license" at top left in Nemetschek SoftLock License Manager and select the license by clicking "Browse...".
    Click "Finish" to complete the installation process.


Note:

Do not use the same computer to register several license files for different seats. This would connect the seats. You cannot separate the seats again without the help of technical support.

Download PDF  FAQ_EN_Nemetschek_Softlock_-_first_steps.pdf
Version:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Last modified: 23.09.2019
 

Question:
I purchased a new license and received a Product Key for Allplan. However, I work with an earlier Allplan version. How can I install and license Allplan 2015 or an earlier version despite the new license?


Answer:

Allplan 2016 introduced a new protection system. Since then licensing has been based on CodeMeter by Wibu Systems AG. You can no longer use Softlock (NemSLock) or hardlocks with Allplan. For running Allplan, you get a Product Key by email. Using this key, you can activate your license online.

This new license is not downward compatible. Consequently, you cannot use it for earlier Allplan versions.

For licensing earlier versions, you require the Client ID and CD Key. You can find this information in the delivery note or invoice. Instead of a temporary license, use the appropriate trial license to install Allplan 2015 or an earlier version. Then generate a registration request to license and activate the modules you purchased.

Note:
If you use a license server for which you purchased an additional license, please read the separate document or contact support.de@allplan.com. We will show you how to add the new license to the license server.

If you want to install Allplan 2015 or an earlier version, use a trial license to install the version you need.

Downloading Allplan:
Make sure the Allplan version you install is always up-to-date. In other words, it should include the latest hotfixes and service releases.
You can download the current Allplan version from Allplan Connect or the FTP server.
Allplan Connect:
https://connect.allplan.com/de/support/downloads.html


1. Install Allplan with a trial license
Install Allplan. In the 'Select License Information' dialog box, choose 'Trial license for temporary use' and select the license for 'Architecture' or 'Engineering'.

Important: If you work with Workgroup Manager, select 'Different trial license' -> 'Next'. Open the Workgroup folder for your country and select the appropriate license. Then follow the instructions and install Allplan. Make sure you enter the paths correctly.


2. Request a license registered for your computer
The trial license is valid for 30 days. It is not personalized.
Consequently, you have to enter your personal data manually when generating the registration request.
You can find the required Client ID and CD Key in the delivery note or invoice.

To generate a registration request, do the following:

Open the License Manager (Service application -> Utilities- > License -> License Manager).
Select the license entry for your seat and click 'Request license'. Please follow the instructions displayed on screen.

Note: Editing customer details requires administrator privileges. The system will issue an appropriate message. Close NemSLock License Manager and start the Services application again. To do this, click the Services desktop icon with the right mouse button and select 'Run as administrator' on the shortcut menu.


Enter the necessary details:
The Client IDhas eight zeros (00000000) and the CD Keyhas eight capital F's (FFFFFFFF).

For the Client ID, enter your customer number. You can find your customer number in the letteror delivery notethat came with Allplan.
For the CD Key, enter your CD Key, which you can also find in the letter or delivery note. Make sure you use small letters and capital letters accordingly.

Note:You can find the Client ID and CD Key at top left in the delivery note. The CD Keyusually consists of the numbers 0 to 9 and the capital letters A to F.


Fill out all the fields. Make sure you enter your email address correctly, because registered licenses and replies to status queries of license will be sent to the address you specify here.
Click Next >

For the seat, change the number 94 to the license you purchased, for example, 02, 03 or 04.
Specify how to send the registration file and click Next >.

Start email program ...
The program creates and saves the register.txt file before it opens your default email program. The program automatically attaches the registration file to the email and enters register (please no spam) @ (please no spam) nemetschek.defor the address.

Save the registration file ...
The program creates and saves the register.txt file before it opens the folder with the registration file in Windows Explorer. Now you can use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer with Internet access and so on.

In addition, you can see the data that were written to the registration file.

  1. Click Finish.
  2. Click Close to exit NemSLock License Manager.

You will receive a reply by email within a few minutes. This email provides information on the registration process and usually includes the registered license file.

Note: The registered license file is generated by an automated system. Consequently, any additional comments in incoming emails are not read.


3. Installing the license file
Shortly after we received the registration request, we will send you the final license file to the email address you specified in the registration request.
Install this license file as follows:

  • Save the license file to any folder on the hard disk.
    If the license comes as a zip file, extract it.
  • Next, install the license by double-clicking the license file ("customer#_seat.nslock").
    Confirm the dialog box.
  • As an alternative, you can also use License Manager to install the license file (Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager).
    Click "Install - Install license" and then "Browse..." to select the license.
    Click "Finish" to complete the installation process.
  • Your registered license is displayed in the License Manager. Clear the check box for the trial license (for example, seat 94 or 98). Make sure your registered license is the only license that is selected.




Download PDF  FAQ_EN_Installing_an_earlier_version_with_NemSLock_i...
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