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Version:  Allplan 2015 / Allplan 2014 / Allplan 2013  | Last modified: 21.09.2016
10 user(s) found this FAQ helpful

Question:

After I updated Windows (8 to 8.1; 8.1 to 10), Allplan only starts as a viewer. What can I do?


Answer:

Windows update corrupts Nemetschek Softlock License Manager.
Fix Nemetschek Softlock License Manager as follows:

You can download the current Softlock License Manager. Use the following FTP link:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/2015/NemSLock/

Download the Nemetschek_Software_Lock.exe file.

Execute the "Nemetschek Software Lock.exe"file and select "Fix program".

After the installation, you can open License Manager again (Services application -> Utilities -> License -> License Manager). Next, install the temporary license (*_psd.nslock): "Install - Install license"

You can download the temporary license from Allplan Connect:
https://connect.allplan.com

Note: the status of the temporary license is set to "Expired".

Next, create a new registration request.
To generate a registration request, do the following:

Open License Manager (Services application -> Utilities -> License -> License Manager). Select the license entry for your seat and click "Request license".
Follow the instructions displayed on screen. Complete the form. Do not forget to enter your email address.

Check that the Client ID and CD Key are correct.

Send the registration request to: register@nemetschek.de.

Download PDF  FAQ_EN_Fixing_NemSLock_after_Windows_update.pdf ...
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