Question:

Where can I find the system requirements and the system test for Allplan 2021

Answer:

Under the following link you will find comprehensive information on the

topics:

- system test

- System requirements

- Graphic cards

www.allplan.com/info/sys2021

Note:

The following link contains computer models tested and recommended by

Allplan:

https://conne

ct.allplan.com/support/certified-hardware.html

Information:

This document provides further information on installing Allplan 2019.

Backing up and archiving data:

We strongly recommend that you back up and archive all your data before you upgrade to Allplan 2019.


How to install


You can find detailed instructions on how to install Allplan 2019 in the following places:

- After you have downloaded and unzipped Allplan 2019, you can find the ‘install.chm’ file in the following folder: C:\Users\Public\Documents\Allplan 2019\HelpFiles\English.

- Use the following link:
https://webdrive.allplan.c om/s/4LrjrymoxESzC6p and open the General\Installation help\2019 folder.


Please read these instructions before you install Allplan 2019.

System requirements for Allplan 2019

https://connect. allplan.com/en/faqid/20180608093815.html

How to handle licenses when upgrading to Allplan 2019

https://connect. allplan.com/en/faqid/20180608092654.html



Some notes on installing Allplan 2019

If you want to switch from Allplan 2016/2017/2018 to Allplan 2019, you can choose between three installation options. We recommend using the second option: first-time installation and copy data from Allplan 2016/2017/2018.

1. First-time installation

This option installs Allplan 2019 to a new folder without affecting any other Allplan installation (2018 or earlier). Setup does not transfer any data or settings to the new installation.

If you want to transfer data later, you have the following options:

You can uninstall Allplan 2019 and then upgrade from Allplan 2016/2017/2018.
You can integrate the data manually (requires administrative knowledge).

2. First-time installation and copy data from version

This option installs Allplan 2019 to a new folder without affecting any other Allplan installation (2018 or earlier). You can configure Setup to automatically copy the office standard (\std), projects (\prj) and user data (\usr) from Allplan 2016/2017/2018 to the new installations folder.
This duplicates the data: You can use all projects, defaults and resources both in Allplan 2018 and in Allplan 2016/2017/2016. This way, you can test the new version without losing your 'old' Allplan version.
Bear in mind, though, that you should not mix data from different versions. Merging data later involves considerable time and effort.

2a. Continue with first-time installation and copy data from version

This option is available when you have already used the second installation option to install <Product_Version> to a computer that accesses the same data server. As a result, the data are already available.

3. Upgrade and transfer data from Allplan 2016/2017/2018

This option installs Allplan 2019 to an existing folder, converting Allplan 2016/2017/2018 to Allplan 2019 and transferring all important settings. Afterwards, you can no longer work with Allplan 2016/2017/2018.
This does nor affect earlier Allplan versions (Allplan 2015 or earlier).


Installing on a network:

• If you work in a network environment (one common central file storage folder), you must upgrade all workstations to Allplan 2019. Beforeyou start installing, make sure that all workstations can be upgraded. For technical reasons, it is not possible to mix installations of different major releases. Any related problems area not covered by service contracts.

• During the upgrade, Allplan 2016/2017/2018 must not be running on any workstation.

• When installing with Workgroup Manager, make sure all workstations are checked in before you start upgrading.

Converting the data:

Data from earlier Allplan versions need to be converted to version 2019. Allplan 2019 automatically converts the data of a project you open. Click here for instructions on how to convert all projects in a single operation:

https://connect. allplan.com/en/faqid/20090408124904.html


IBD 2019

Click here for instructions on how to get your activation codes for Allplan IBD:

https://connect. allplan.com/en/faqid/20110912113530.html

Question:

How can I transfer the license permanently to a new computer?
How can I temporarily transfer the license of a registered computer to a different computer?
How can I interchange the licenses of two registered computers?



Answer:

If you activated the license online by entering a Product Key, you can return the Product Key and then use it for a different computer. You can return and activate the license only if the computers have Internet access. The computer where you want to return or activate the license does not have to be online all the time. It is enough if it is online while you are returning or activating the license.


Returning a license
To return a license in online mode

• Open the 'License settings' dialog box: Services application -> Utilities -> License settings
• Write down the Product Key for the license you are returning.
• Click License activationon the left. Then click the license you want to return.
• Click Return license.

You can now activate the license on a different computer.


Activating a license
If you want to transfer the license permanently, you can activate a license while you are installing Allplan or after you have installed Allplan. By activating a license, you connect the license with the new or other computer. As a result, you can start Allplan on this computer.
If you want to transfer the license only temporarily, install Allplan as a viewer on the second computer and
activate the license later.

To activate the license during installation:
Start Setup and follow the instructions displayed.

• In the 'Installation Option' dialog box, select the 'Enter Product Key' option and click 'Next'.
• Enter your Product Key.
• Click 'Activate license'.

To activate the license after installation:

• Open the 'License settings' dialog box: Services application -> Utilities -> License settings
• Click License activationon the left.
• Enter your Product Key.
• Click Activate license.

Here comes a practical example:
If you want to use a Product Key for running Allplan on two or more computers, you must use computer A to return the license before you can use this license with computer B. To return the license, open the Services application -> Utilities -> License settings -> Return license. If this computer always uses the same Product Key, you can find this Product Key in the box below License activation. This box always displays the last Product Key entered.

If you switch between several licenses, it is a good idea to save the Product Keys used in a text file on the desktop. This way, you can copy the Product Keys quickly and easily to the license settings.


Note: When license cannot be returned due to defect
If your computer has a defect and does not start anymore, or your hard disk has crashed and you had to install a new one, we need a statutory declaration from you. You will receive this declaration after your situation has been checked by the technical support team. Please contact your local Allplan Support with a brief description of what happened.


Further Notes:
You can also find your Product Key in Allplan Connect. Go to http://connect.allplan.com/license
Click Profile -> License administration .
Only administrators can use this function .

Information:

This document provides additional information on installing Allplan 2021.

Data backup/archiving:

We strongly recommend that you perform a complete data backup and archive this

data before you upgrade to Allplan 2021!

Installation Instructions:

Detailed installation instructions can be found in the following places:

- If you have downloaded and unpacked Allplan 2021, you will find the file

install.chm in the folder C:\Users\Public\Documents\Allplan

2021\HelpFiles\English

Please read these before installing Allplan 2021.

System requirements Allplan 2021

https://connect.

allplan.com/de/faqid/20200930085615.html

Licenses when upgrading to Allplan 2021

https://connect.

allplan.com/en/faqid/20200821110044.html

Extract from the installation instructions (see above)

If you want to switch from Allplan 2018/2019/2020 to Allplan 2021, you have

three basic installation options.

1. New installation

Allplan 2021 is installed in a new folder. Any existing installations of

Allplan (2020 or older) are not affected. No data and settings are transferred

to the new installation.

The following options are available for transferring data later:

Uninstall Allplan 2021 and then upgrade Allplan 2018/2019/2020.

Integrating the data by hand (administrator knowledge required).

2. New installation with data copy from version

Allplan 2021 is installed in a new folder. Any existing installations of

Allplan (2020 or older) are not affected. The office standard (\std), projects

(\prj) and user data (\usr) can be automatically copied from an existing

version 2018/2019/2020 to the new installation folder.

In this way, you can create a duplicate dataset if necessary: all projects,

standards and resources can be used in both Allplan 2021 and 2018/2019/2020.

This allows you to test the transition to the new version in real life, while

the existing Allplan installation remains fully functional.

Note, however, that this method of working should avoid parallel processing of

data in both installations, as the subsequent merging is time-consuming.

2a. Continuation of new installation with data copy from version

This option is available if a new installation with data copy has already been

performed on another computer accessing the same data server and therefore the

data has already been transferred.

3. Upgrade with data transfer from version 2018/2019/2020

Allplan 2021 is installed in an existing folder. The existing installation of

Allplan 2018/2019/2020 is converted to Allplan 2021 and all important settings

are transferred (see also Limitations for Data Transfer). Allplan

2018/2019/2020 is then no longer available.

Any existing installations older than Allplan 2018 are not affected.

Network Installations:

For network installations (shared 'central file storage folder'), only one main

release version can be used - all workstations must be brought to Allplan 2021.

Before starting the installation, make sure that all workstations have upgrade

authorization. A mixed installation of different main versions is not

technically approved. Complications that may arise are not covered by the

maintenance contracts.

During the upgrade, no workstation may be running any version 2020, 2019 or

2018.

In case of an installation with Workgroupmanager all workstations must be

checked in during the upgrade.

Data Conversion:

Data from older Allplan versions must be converted to version 2021. This

happens automatically for projects opened in Allplan 2021. For instructions on

how to convert all projects at once, click here:

https://connect.

allplan.com/de/faqid/20090408124904.html

Question:

How can I work from home with Allplan without a direct LAN connection to a

common file storage folder?

Answer:

1. Working from home with direct access to the central data

If you want to work together on projects, you can use Allplan Share,

Allplan’s cloud solution, to work with Allplan without a LAN connection

to the central file storage folder. This is only possible if Allplan is

installed as a standalone version on a computer without access to a central

file storage folder; otherwise, Allplan does not start. If the computer is part

of a workgroup installation, the computer must be checked out and used outside

the LAN (like a standalone workstation). Data access is via cloud services.

This is only possible if you use Allplan Share for cloud storage.

Working with Allplan Share is just as simple as working at a standalone

workstation. You and several other users can access and edit a project at the

same time.

To get more information on Allplan Share, use the following link or contact

your sales partner:

https://www.allplan.com

/de/add-ons/allplan-share/

You can also find further information on Allplan Connect; use the following

link:

https://connect.allplan.com/de/forum/themen/topic/topics/cad-al

ice-via-allplan-share.html

Note:

VPN is not useful for common project storage.

Allplan exchanges many files with the data server. VPN uses advanced

encryption, which considerably slows down data transfer.

A connection via VPN is not approved for Allplan because data might get damaged

even if the connection is interrupted only briefly. In addition, working over

the internet is extremely slow if the internet connection is not fast enough

(at least 100 Mbit).

Allplan does not support a VPN connection with IPv6; Allplan detects only

IPv4.

Make sure that the VPN connection does not switch to sleep mode.

Please note that we cannot provide support for this constellation.

2. Working from home without access to the central file storage (working

locally):

2.1 Allplan with workgroup manager:

If workgroup manager is included in your license, you can check out a computer

or laptop with projects from the workgroup environment. You can then work from

home without access to the server. The projects on the computer or laptop that

is checked out are locked for the CAD users on the network. These users see the

comment you entered when you checked out the computer.

You can find instructions at

https://connect.

allplan.com/en/faqid/20160923105251.html

When you use a license server, you can get the license via a VPN connection or

borrow the license beforehand:

https://connect.

allplan.com/en/faqid/20180109095437.html

https://connect.

allplan.com/en/faqid/20160523165423.html

2.2 Allplan without workgroup manager:

Using the office computer

If you have neither workgroup manager nor network access, you must uninstall

Allplan and install it again by specifying the local paths. To work with a

project, you must back it up and then import it to the local installation.

Using a new (private) computer

If you want to use a new computer to work from home, you must return the

license at the office computer and then use this license to install Allplan on

the new computer.

We recommend that you do not mix data from the office computer and the private

computer. Merging data later involves considerable time and effort.

Use the following link to find out how to transfer projects:

https://connect.

allplan.com/en/faqid/20180507154505.html

Question:

I purchased the license server. How can I install and configure the license server?



Answer:

Allplan is using since version 2016 a new protection system. Licensing is based on CodeMeter by Wibu Systems AG since then. You can no longer use NemSLock Server with Allplan 2016 and higher.

Allplan requires a Product Key. Using this key, you can activate your license online. The Product Key is a unique, 26-digit character string. You can use it to activate a license for Allplan.
You can find your Product Key in Allplan Connect. Go to http://connect.allplan.com/license
Note: The license is downwards compatible til version Allplan 2016-1-4 even if a higher version is displayed.

To install the license server, download the software for the license server from Allplan Connect
or from our FTP server:
ftp://nemhotline:ha37jvg8f@ftp.nemetschek .de/download/Allplan/Lizenzserver/2017/DoWn-License_Server_Setup.zip

The Wibu license server is part of the CodeMeter driver, which is installed along with Allplan. If you have already installed Allplan on the license server, you do not have to install additional software. But you can also install the license server separately; you do not have to install Allplan.
In any case, install and activate the license server before you install Allplan on the clients.

You can activate a license in online mode only if you have ...

• Internet access
• a Product Key
• a license server license; you cannot use other licenses with the license server.

Installing the license server

• You must install the license server on a 64-bit Windows system.
• Start License Server Setup on the computer you want to use as the license server.
• Click Install.
• Start the license server by starting the License Settings program. Go to the License activation area, enter your Product Key and click Activate license.
• If you have more licenses for the license server, enter the respective Product Keys and activate the licenses.
• Afterwards, start CodeMeter Control Center.

To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen: enter Codemeter and press ENTER. A dialog box opens. Click WebAdmin at bottom right.

Or
Enter Localhost:22350 in the address bar of your browser.

• Select Configuration -> Server -> Access server in the Network server area and click Activate.
• Click Apply.

Configuring the license server (optional)

You can use the CodeMeter WebAdmin application to administer the license server.
To start and stop the license server service, you can use CodeMeter Control Center.

• CodeMeter Control Center -> Action -> Start or Stop CodeMeter Service

Access control
By default, all users on the LAN, who have installed the CodeMeter driver, can use a license from the license server.

• Basic access control: you can enter a list of client computer names or IP addresses that are allowed to access the license server.
• Advanced access control: you can specify global access rules (for all licenses) to control access to the licenses.

License tracking
To activate license tracking, you have to set the HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\LogLice nseTracking registry entry to 1 and restart CodeMeter Service.

After having activated this key, you can use CodeMeter WebAdmin to create a report showing details about the licenses used over a specific period of time. To do this, open CodeMeter WebAdmin and go to the 'Server' - 'License Tracking' page. Select the period of time and the license for which you want to generate a report. Then click 'Create report'. If you click a single bar, you will get detailed analyses per day or per hour.

CodeMeter WebAdmin saves the reports to C:\ProgramData\CodeMeter\Logs.



Installing and configuring clients

Note for Version 2016: Install at least Allplan 2016-1-4 on the clients.

The license server license will be detected automatically on the network.
Install Allplan on the clients. When you are prompted to select the license file, click Use active license . Follow the installation instructions.

• You do not need to activatethe clients.

Allplan automatically finds the license server on the local network. If you have not selected a license, Allplan automatically selects the first available license.

After having installed Allplan on the clients, you can use the 'License Settings' dialog boxto configure license selection.
Services application -> Utilities -> License settings

Areas:

• License activation: this area is not relevant to clients taking their license from the license server.
• License selection: use this section if you get the license from a license server or if you have several licenses and you want to select the preferred license.
• Start as a viewer: click this button if you want to start Allplan as a viewer.

License selection

You can see the names of the available licenses with their seat numbers.
The 'Available' column indicates how many licenses are still available. Click the dropdown arrow to see a list of users currently working with a license.

Priority:
Select the check box in front of a license to select this license as a favorite. You can mark as many licenses as you want. Allplan will then prefer these licenses. Click to select one ore more licenses Allplan is not to use. If you do not select any license or if you have selected several favorites, Allplan will automatically use the first free license it finds.

Find license server automatically:
When you select this option, Allplan automatically detects a license server on the LAN. In some cases, such as VPN connections, Allplan may not be able to detect a server automatically. In this case, you can enter the server manually (see Additional server name).
Note: Only the Windows administrator can change this option.

Additional server name:
If 'Find license server automatically' is not active or Allplan has not automatically found a license server, you can manually enter the name or the IP address of the server. If 'Find license server automatically' is active, you can enter an additional server. After having entered the server name, click 'Update' to see the licenses of the license server. Use semicolons to separate several server names.


Note:

You can find detailed information on the license server in the License Settings help (F1 key).

Allplan communicates with the license server via TCP/IP. By default, communication is via Port 22350 unless you change the port in CodeMeter WebAdmin.

If a firewall is active on your computer, you must enable port 22350 for TCP and UDP. If the firewall filters in an application-specific manner, you have to enable the CodeMeter.exe license server service. You can find this service in the %Program Files (x86)%\CodeMeter\Runtime\bin Windows folder. Define the CodeMeter.exe service as an exception in the firewall. Some anti-virus programs also include firewall functions. If you are not sure, contact the manufacturer of the anti-virus program.

Otázka:

Jak lze trvale převést licenci po nákupu nového počítače popř. výměně počítače trvale na nový počítač?
Jak lze dočasně převést licenci z registrovaného počítače na jiný počítač?
Jak se dají vzájemně vyměnit licence mezi dvěma registrovanými počítači?



Odpověď:

Pokud online aktivujete licenci zadáním produktového klíče, můžete produktový klíč vrátit a poté ho použít na jiném počítači. Vrácení a aktivace licence funguje pouze v případě, že počítače mají k dispozici přístup na internet. Počítač musí být online pouze po dobu vrácení/aktivace.


Vrácení licence
Jak vrátit licenci online

• Vyvolejte dialog 'Nastavit licenci' pomocí Allmenu -> Obslužné programy -> Nastavit licenci.
• Zaznamenejte si váš produktový klíč k vaší licenci, kterou vracíte.
• Klikněte vlevo na Aktivovat licencia poté na licenci, kterou si přejete vrátit
• Klikněte na Vrátit licenci.

Licence může být nyní aktivována na jiném počítači.


Aktivovat licenci
Pokud si přejete trvalé přenesení licence, pak můžete licenci aktivovat již během instalace programu Allplan nebo také dodatečně, až je program Allplan již nainstalován. Aktivováním licence dojde k jejímu provázání s vaším novým/jiným počítačem a umožní spuštění programu Allplan na tomto počítači.
Zákazníci, kteří si přejí přenést licenci pouze dočasně, nainstalují program Allplan na druhém počítači nejprve jako prohlížeč a licenci
aktivují až později.

Aktivace licence v průběhu instalace:
Spusťte Setup a postupujte podle dialogu pro instalaci.

• Zvolte při instalaci v dialogu Možnosti instalace volbu Zadat produktový klíč a klikněte na Dále.
• Zadejte Váš produktový klíč.
• Klikněte na Aktivovat licenci

Dodatečná aktivace licence:

• Vyvolejte dialog 'Nastavit licenci' pomocí Allmenu -> Obslužné programy -> Nastavit licencina .
• Klikněte vlevo na Aktivovat licenci.
• Zadejte Váš produktový klíč.
• Klikněte na Aktivace licence.

Upozornění:

Váš produktový klíč obdržíte také na servisním portálu Allplan Connect na adrese http://connect.allplan.com/license
Klikněte proto na Profil -> Správa licencí.
Tuto funkci můžete používat výhradně jako administrátor.

Question:

What license issues do I need to consider when upgrading from Allplan 2016/2017/2018 to Allplan 2019?


Answer:

Installation options during Setups

First-time installation with copying data (default): this option copies and converts the data of the previous version to the new version. You can choose to transfer projects, too. This option does not change the previous version.
Upgrade: this option also transfers the data to the new version. However, you can no longer use the previous version after upgrading.
First-time installation: this option installs Allplan 2019 in parallel to the version you are running. However, your data will neither be transferred nor converted. You can find more information in the help. Just press F1 during Setup.


Depending on the licensing system you use, you need to consider different points.

1. Upgrade Allplan 2019 – stand-alone workstation
The license for Allplan 2019 updates automatically. Start Setup and follow the instructions displayed. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.
Note: The licenses only update automatically when you upgrade. To install Allplan 2019 on a new computer, please read on connect.allplan.com/license within the menu item Information on Installation and Licensing the instructions Transferring license to a new computer.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license

2. Upgrading Allplan 2019 with a license server
Start by updating your license(s) at the license server. After this, upgrade the clients. To do this, start the License Settings program on the server. Click License Activation on the left, and then click the license you want to update. Click Update License.

After updating your license(s) you can upgrade Allplan at the clients. Start Allplan Setup and follow the instructions displayed. The license server license will be detected automatically on the network. When you are prompted to choose the license configuration, select Use active license. Follow the installation instructions.

Add-on: If your license server displays a detailed version number (build ID) directly in the lower left corner of the program License Settings, it is usually compatible with the new version and does not need to be updated. You only need to update the license(s).
If you still want to update your license server, download the software for the license server from the Allplan Connect service portal. Detailed instructions can be found at connect.allplan.com/license under the menu item Information on installation and Licensing' and the instructions 'Updating license server and licenses'.

Note: You can update the licenses only at a license server you have already installed. If you want to switch to Allplan 2019 and move the license server to a new server, please read on
connect.allplan.com/license within the menu item Information on Installation and Licensing the
instructions Moving license server to a new server.
You can find your Product Key in Allplan Connect as usual. Go to: connect.allplan.com/license


Downloading licenses from Allplan Connect
You can also obtain your activation codes for Allplan 2019 IBD in the Allplan Connect service portal.
To do this, click Profile > License Management.

You can only use this function as an administrator.


License for Allplan Allfa 2018
You will get your license by mail from customercare@allplan.com. So that we can create the license for you, please send us your IP address or the Host ID of the Allfa database server (Oracle).

Question:

I just installed an upgrade. How can I convert all the projects at once?



Answer:

Back up all the projects beforehand!

Do the following:

• Exit Allplan on all workstations.
• Only when working with Workgroup Manager:
  Log in as the Allplan administrator (sysadm).
• Start the Services application.
• Only when working with Workgroup Manager:
  Make sure all the computers where projects are located are up and running.
  To check this, select:
  Services application -> Workgroup Manager -> Information -> Display Project List(the second column displays the computer where the project is located).
• Go to the computer where you want to convert the data and set the drawing file size to the maximum value:
  Services application->Service ->Hotline Tools->docsize ->512 (or 1024, if available) ->OK
  Note:
  After data conversion, you can set the drawing file size back to the initial value.
• Start converting the data (use the computer where you have changed the drawing file size):
  Services application ->Service ->Hotline Tools -> datwaprjs: convert data of all projects
  If you reply "Yes" at the following two prompts, the program will convert the data of all projects.
  

Notes:

The time it takes to convert the data depends on various factors:

• Number of projects
• Size of each project
• Performance of the computer converting the data
• Network performance

It is possible to start data conversion from several workstations at the same time.

Question:

• Why can't I create elements?
• Why can't I move a drawing?
• Why are elements not created correctly?
• Why does the program crash when I import a DXF file from the land registry office?
• Why is the outline of a circumscribed area not detected correctly?
• Why can't I calculate shadows?
• Why are elements not displayed correctly in animation?
• Why are parts of dimension text missing?
• Why do the contents of the screen suddenly rotate?
• Why can't I get a preview when I move or copy elements?
• Why are areas not calculated correctly?

Finding the reason for these problems:

Check whether an offset is set in the project settings (File -> New

Project, Open Project-> select the project and open the shortcut menu

-> Properties; Allplan 2009 and earlier: Tools ->

Options ->Advanced Draft -> Settings). If

there are offset coordinates, clear the check box.

Select Tools -> Measure(->)Coordinates.

Click in the middle of the drawing in plan view.

If there are very large values (for example, x/y/z greater than 5000 m), you

have found the reason for these problems.

The system has problems calculating and displaying data with very large

coordinates. The more data you have with very large coordinates, the greater

this effect.

Solution:

• Click Tools -> Options... -> Desktop environment -> Generaland select Optimize working with large coordinates(Allplan 2009 and earlier: Tools -> Options -> Global Options -> Miscellaneous tab -> Optimize working with large coordinates). After this you must restart Allplan. Otherwise, this setting has no effect.

This is a user setting you must define separately for each user.

• Usually, the best solution is to move the data towards the Allplan origin. Use the "Move" tool. When Allplan prompts you to specify the target point ("To point"), select Global point in the dialog line. You can find detailed information in the help for Allplan. Look for the Global pointtopic.
  
  

Note:

If the data are still not displayed correctly, do the following:

Exit Allplan -> Services application-> Service ->

Hotline Tools-> cleanup -> start Allplan.

Question:

My computer does not have Internet access, but I would like to activate the license with the Product Key. What can I do?


Information:

The easiest way to activate and return Allplan licenses is to do this online. In other words, the computer has Internet access. However, you can also activate Allplan on a computer without Internet access (offline licensing). Offline licensing is particularly useful if some Allplan computers in your office do not have Internet access and do not use a license server either.

If the computer without Internet access and the computer with Internet access are neither close to each other (for example, the computer in the office hasInternet access, but the computer at home does not haveInternet access) nor connected with each other (for example, using LAN), offline activation is not very suitable, as you have to access both the computer with Internet access and the computer without Internet access.

Requirements for activating a license offline:

• You have a valid Product Key.
• You have installed Allplan on the computer without Internet access (for example, as a viewer).
• You have another computer with Internet access.

Important: Activating a license offline involves two steps. In addition, you need to upload a receipt file so that you can return the license offline later.

There are the following basic steps:

• Creating and uploading the license request file
• Downloading and importing the license update file
• Creating and uploading the receipt file

The online computer uses the following web page:
http://lc.codemeter.com/598 85/depot/index.php


Note:

As both the license file and the receipt file are saved with the name of the container number by default, it may happen that you mix up these two files. Therefore we strongly recommend that you use meaningful names for the files. For example, the name could include the name of the computer and the Product Key or the words “license” and “receipt”.
This is particularly important if you want to activate several computers offline.


Answer:

A: Activating licenses offline

To activate licenses, use CodeMeter Control Center.

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.

You can find the container numbers in the ‘License’ area.
If you have a stand-alone license, the name of this container is Allplan GmbH and its number is 327XXXXXXX.

Select this container and click Activate license on the right. Select
Create license request. Create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.
Go to the following web page:
http://lc.codemeter.com /59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Activate license.

You can see your license and all available updates, which should be selected. Click Offline License Transferat the bottom on the right.

You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload license request now. This creates your license, which you can download by clicking Download license update file now. Install this license on your computer.

To do this, go to CodeMeter Control Center and click File-> Import license.


You can see the activated license in the Services application -> Utilities -> License settingsand you can now use this license for Allplan.


Finally, upload the receipt file.
To do this, open CodeMeter Control Centeragain and select the new Allplan GmbH license with the number 128-XXXXXXX.

Then click License update -> Next -> Create receipt.
Create the receipt file for this container.
Upload this receipt file using the web page.

Take this file to the computer that is online. Click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.




B: Returning licenses offline

You can return licenses in the same way:
Start CodeMeter Control Center and select the container with the license (Allplan GmbH with the number 128-XXXXXXX). Then click License update -> Next -> Create license request.
Here, too, create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.
Here, too, go to the following web page:
http://lc.codemeter.com /59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Move license.
Click Offline License Transferat the bottom on the right.
You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload request now.
Then click Download license update file now. Download the file and import it. To do this, go to CodeMeter Control Centerand click File -> Import license.

Then create a receipt by clicking License update -> Next -> Create receipt.
Upload this receipt file using the web page.
To do this, click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.

The license is now available again and can be used on another computer.

Question:

Allplan does not react promptly or seems to hang after I have selected the "Open on a Project-Specific Basis" or "New Project, Open Project" tool.

One of the following virus scanners is running: Trendmicro, McAfee, Kaspersky, Avira, F-Prot and others.
What can I do to solve this problem?



Answer:

Check whether updating the software of the virus scanner solves the problem.

If it doesn't, configure the real time scanner of the virus scanner so that it no longer scans the program folder and data folder of Allplan.

Start the Services application. Make a note of the following paths displayed in the Services application window:

Program folder
General program data
Central file storage folder

Define these folders as exemptions in your virus scanner.


Bear in mind that virus scanners may be installed on the server and the clients (provided you work with a server).
For more information on the virus scanner, contact the manufacturer.

Question:

Allplan does not start. When you open license selection in the license

settings, you can see the following message: "Cannot find a license for running

Allplan." Sometimes you might also see one of the following error messages:

"This license is no longer available", "CmActLicense runtime system is not

installed!" or "NemAll_DataResource20.dll: Start Error 102". Allplan no longer

starts after these messages. How to solve this problem?

Answer:

Check the following points:

On the client:

Open the license settings: Services application -> Utilities ->

License settings

1. Has the license been blocked on the client?

Check the 'License selection' area to find out whether your license has been

blocked. This is indicated by the

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symbol. If the license is blocked, Allplan cannot use it.
Click this symbol

to unblock the license again. If you want, you can select the check box in

front of the license to select it as a favorite. Allplan will then prefer this

license.

If you do not select any license or if you have selected several favorites,

Allplan will automatically use the first free license it finds.

2. Has the server been found?

Select the 'Find license server automatically' option. You should now see

the license provided by the server.

Note: In some cases, such as VPN connections, Allplan may not be able to detect

a server automatically. In this case, you can enter the server manually.

3. Is the local Windows service, which is used by licensing, running correctly?

If communication with the local Wibu service is blocked, Allplan cannot find

the license anymore. This is often caused by the virus scanner.

So you need to exclude the "Codemeter" folder from virus scans. You can

find this folder in the following path: C:\Program files (X86)\Codemeter

or C:\Programme (x86)\Codemeter

Then restart the service:

Start CodeMeter Control Center.

To do this, use the Windows start menu and select CodeMeter -> CodeMeter

Control Center. As an alternative, open Search by clicking the Search button on

the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service

If the service is running, stop it and restart it.

On the license server:

4. Is the 'Start network server' option active?

Start CodeMeter Control Center on the server.

To do this, use the Windows start menu and select CodeMeter -> CodeMeter

Control Center. As an alternative, open Search by clicking the Search button on

the Start screen, enter Codemeter and press ENTER. A dialog box opens. Click

WebAdmin at bottom right.

Or

Enter

in the address bar of your browser.

• Select Settings -> Server -> Access serverin the Network serverarea and click Activate.
  

Update the license settings on the client. To do this, click Updateor

open the dialog box with the license settings again. You should now see the

license on the client.

5. Restart the license server service on the server

To start and stop the license server service, you can use CodeMeter Control

Center.

• CodeMeter Control Center -> Action -> Stop CodeMeter Service
• CodeMeter Control Center -> Action -> Start CodeMeter Service

Update the license settings on the client. To do this, open the dialog box with

the license settings again. You should now see the license on the client.

6. Is the virus scanner blocking the Windows service, which is used by

licensing, at the server?

If communication with the Wibu service is blocked, Allplan cannot find the

license anymore. This is often caused by the virus scanner.

So you need to exclude the "Codemeter" folder from virus scans.

You can find this folder in the following path: C:\Program files

(X86)\Codemeter or C:\Programme (x86)\Codemeter

In addition, exclude the C:\Program Files\Allplan GmbHfolder.

Then restart the license server service:

If the service is running, stop it and restart it.

7. Check the firewall

Allplan communicates with the license server via TCP/IP. By default,

communication is via port 22350 unless you change the port in CodeMeter

WebAdmin. So you need to configure the firewall accordingly.

If a firewall is active on your computer, you must enable port 22350 for TCP

and UDP. If the firewall filters in an application-specific manner, you have to

enable the CodeMeter.exe license server service. You can find this service in

the %Program Files (x86)%\CodeMeter\Runtime\bin Windows folder. Define the

CodeMeter.exe service as an exception in the firewall. Some anti-virus programs

also include firewall functions. If you are not sure, contact the manufacturer

of the anti-virus program.

Issue :

You want to get an overview of which Product Keys are valid for your respective workstations. Which ones are already assigned and on which of your computers the licenses are activated


Answer :

You can find a summary of this information in our Allplan Connect service portal
(only possible with admin access to your company network, normal users in Allplan Connect do not have this access):

Call up the following link and log in to Allplan Connect.

https://connect.allplan.com/de/admin/lizenzverwaltung/lizenzverwaltung-2 016.html

On this page you can view the following information:

• WS/License number
• Product
• Product key with Allplan package
• A symbolic indicator whether the license is activated or free. The up arrow means the license is activated, the down arrow means the license is free.
• The last change when the license (or the last license update to the license) was activated.
• CodeMeter Container, in which Codemeter Container the license with this product key is activated on your computer.

But there is more information available:

• By pressing the button "Get license details for this product key" you can also view the computer name on which the product key is activated and other details such as expiration date and options.
• By pressing the button "Get license details for all product keys" this is done for all your product keys.
  

Note: Since it is a live query each time, it may take a few seconds before the result is displayed.

The license overview in Allplan Connect always gives you an up-to-date overview of who in the office is currently using which license and which license may also be free and can now be used.

Additional tip: You can find out the computer name of your computer quickly and easily using the Allmenu/Services. The computer name is displayed directly there





Note:

Please note that no license can be activated or deactivated via this page. You can only activate a license directly on the computer on which the license is to be used.
For instructions on how to transfer a license or activate it on another computer, please refer to the following instructions.

https://connect. allplan.com/de/faqid/20150618131629.html

Question:

How to update the license server and the licenses?

Answer:

Allplan 2016: Before you do anything, make sure Allplan 2016-1-4 or later is

running on all clients.

Allplan 2017 and higher: Check the version of the license server as described

below and update the licenses.

1. Updating the license server

Check the version of your installed license server on the server. Starting with

the license server version 2016-1-4, the detailed version status (Build-ID) is

displayed directly in the lower left corner of the License Settings

program.

The latest version 1.11xx.xxx.xxx should be displayed here. If an older Build

ID is displayed, then you still have an older license server in use. In any

case, please update your license server. Download the software for the license

server from Allplan Connect - license server version 2021 or from the

following link.

https://webdrive

.allplan.com/index.php/s/4LrjrymoxESzC6p

The package is in the folder

/Allplan/Lizenzserver/2021/

Start the new License Server Setup on the server or computer you use as

the license server. Right-click the *.exe file and select 'Run as

administrator' on the shortcut menu.

• Click Install.
• Click Exit.
  

If you have not yet installed the license server or if you have not switched to

Allplan 2016 or higer until now, you can find detailed step-by-step

instructions at

https://connect.

allplan.com/en/faqid/20150618084450.html

2. Updating the licenses

Update the licenses at the license server as follows:

• Start the License Settingsprogram on the server.
• Click License activationon the left. Then click the license you want to update so that this license is highlighted in blue.
• As you can see, the 'Update license' function is now available.
• Click Update license.
• If your license includes configurations for several seats, you must update each license separately.
  
  

Note: When updating the license it can be that you will receive a higher

version of the license as the version of Allplan you are using. The license is

downward comatible and can be used until Allplan 2016.

Question:

Suddenly, one of the following error messages pops up: "This license is no longer available", "CmActLicense runtime system is not installed!" or "NemAll_DataResource20.dll: Start Error 102". After this, Allplan does not start anymore. How can I solve this problem?


Answer:

The local Windows service, which is used by licensing, is not running correctly.

If communication with the local Wibu service is blocked, Allplan cannot find the license anymore. This is often caused by the virus scanner.
So you need to exclude the "Codemeter" folder from virus scans.
You can find this folders in the following path:
C:\Program files (X86)\Codemeter
C:\Program files\Codemeter
C:\ProgramData\CodeMeter

Then restart the service:

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.



Important note:

Follow this link to find out how to configure the virus scanner in conjunction with real-time scanning. Exclude all Allplan folders with their subfolders from virus scans. You can display the paths to the Allplan folders in the Services application window.

https://connect. allplan.com/en/faqid/20091126145752.html

Question:

I cannot activate Allplan. When I enter the Product Key, the "no Internet connection" message appears even though the computer is connected to the Internet. Which ports are required? Are there any settings for the proxy server?


Answer:

License activation accesses the internally used URLs

https://lc.codeme ter.com/59885/gateways/getLicenses.php and
http s://lc.codemeter.com/59885/gateways/getTicketInformation.php.

Make sure the proxy server does not block these URLs.
Try to activate the license again.

Question:

A new computer is to replace the existing one.
How can I transfer the existing data and settings of the existing Allplan installation to the new computer?



Solution:

Please note that this solution only works with stand-alone versions.
Install the same version of Allplan on the new computer and transfer the data as follows:

1st - transferring the data:
Transfer the following folders from the old computer to the new one:
Project folder (PRJ)
Office standard folder (STD) and
User folder (USR)

You can determine the path to these folders on both the new computer and the old computer as follows:
Services application -> Service -> Hotline Tools -> Showcfg: shows system variables -> OK
You can find the paths to the folders after PRJ, STD and USR.

2nd - transferring the toolbar configuration:
Export the configurations from the old computer by clicking View -> Toolbars -> Customize... -> Export...
You can then import the configurations to the new computer by clicking View -> Toolbars -> Customize... -> Import...

Question:

After crashing, Allplan does not start anymore. When you open license selection in the license settings, you can see the following message: "Cannot find a license for running Allplan." How to solve this problem?



Answer:

Restart the service:

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.



The crash causes this problem. The fact that the license is not available is a consequential error.

Note:

If Allplan crashes often,
send the following information by email to your Allplan Support:

1. An exact description of the last step before the error or crash occurred.
2. The error message itself (as a screenshot). To find out how to take a screenshot, look at
   https://connect.allpla n.com/en/faqid/0001cb36.html
3. A support request (Hotinfo) with question 01. To find out how to create a support request, look at
   https://connect. allplan.com/en/faqid/20140528094911.html
4. The 'Allplan.out' log file. To find out how to create a log file, look at
   https://connect.allpla n.com/en/faqid/0001a27a.html

Question:

What are the differences between a major release, a service release and a hotfix?



Answer:

Major release

The major release is the first release of a new version.
You can download it from the homepage.

Download:
www.connect.allplan.com -> Download -> Software packages
(requires login details for Allplan Connect)

Name (example):
Allplan 2015


Service release

A service release is a collection of improvements to the program, including all the service releases and hotfixes that have been released until now. In addition to improvements, it may also include new features.
You can also use a service release for a new installation or an upgrade (from a previous version).
You can download it from the homepage.
New customers get it as a DVD. Serviceplus customers get it on request.
In addition, they automatically get information about service releases.

Download:
www.connect.allplan.com -> Download -> Software packages
(requires login details for Allplan Connect)

Name (example):
Allplan 2015-1


Hotfix

A hotfix is an improvement to the program that will automatically be installed by Allplan Update.
The basis for the installation is a specific major release or service release.
Hotfixes are installed one after the other in the correct order, that is to say, first Hotfix 2015-1-1 and then Hotfix 2015-1-2.

Allplan automatically installs available hotfixes when it starts.

You can find more information on hotfixes in the following FAQ:
https://connect. allplan.com/en/faqid/20101203111503.html




Tip:

Install program updates as soon as they are available.

Allplan from version 2011

Parts of Allplan 2011 have been reprogrammed and are completely new. Allplan

uses a graphics library, which has been developed especially for CAD programs

and visualization tasks. Depending on the data type and application, the

display speed of Allplan is much higher than that of earlier versions, and

refresh operations are considerably shorter. What's more, you can create hidden

line images in real time.

This new technology is not a one-to-one implementation of the software-based

solution in the previous version. Instead, a hardware-based approach is used.

When it comes to data processing, the graphics card takes on much of the work.

The different behavior of these two technologies that may occur in some parts

is inherent. Therefore, the resulting display and refresh operations may differ

slightly from what you are used to.

General graphics card requirements for Allplan

To fully exploit hardware acceleration capabilities, you require an Open GL 2.0

and DirectX10 (chip-based) compatible graphics card with 512 MB or more memory.

Although Windows XP does not support DirectX10, Allplan only requires the

chip-based support of the graphics card to manage the graphics library. OpenGL

2.0 is used in 2D and in visualization windows. These changes employ the latest

technology in graphic display, so selecting a capable graphics card, and using

the proper drivers is essential.

For more information on graphics card specifications, go to:

http://en.wikipedia.org/wiki/Comparison_of_AMD_graphics_processing_units

http://en.wikipedia.org/wiki/Comparison_of_NVIDIA_graphics_processing_

units#Quadro)

Professional graphics cards versus

Consumer-Level cards

Graphic card manufacturers typically have different product lines targeted for

"gamers" and "professional users". While the hardware setup is very similar in

case of both cards, there are key differences in their firmware and driver.

"Consumer-Level cards" (such as Nvidia GeForce and AMD/ATI Radeon) are

optimized for 3D games and technologically designed for DirectX10, as speed is

more important than image quality.

Typically a 3D model in a game contains a low number of polygons with textures

applied to them, while in CAD applications polygon count is high, and the image

quality of wireframe models or shaded models is more important than navigation

speed. Also, professional cards' memory usage is optimized for using multiple

application windows, while in gaming this is not relevant.

Another key difference between the two product lines is the way they are

delivered and supported. Professional cards (such as Nvidia Quadro and AMD/ATI

FireGL/PRO) are built according to the video chip manufacturer's references,

so you can always be sure that the driver delivered by the video chip

manufacturer (such as Nvidia or AMD/ATI) fits your card.

The manufacturers of Consumer-Level cards (such as ASUS, Sapphire, Gigabyte,

PNY and so on) may diverge from the chip manufacturer's references, so their

drivers may not be compatible with the chip manufacturer's reference driver.

Also, the product life cycle and driver release cycles are much shorter in case

of gaming cards, usually 6 months up to 1 year at most and a 1-year warranty

period maximum.

Example: comparison of graphics cards

	Consumer-Level cards	Professional graphics cards / workstation
Products	Radeon	FireMV	FireGL/Pro	Mobility FireGL/Pro
Markets	Private customers: desktop systems and notebook systems	Corporate desktop systems	Corporate CAD and DCC desktop systems and notebook systems
Applications	Home/office publishing, productivity, multimedia, games, Internet	Finance, clearance, logistics, airport information displays	CAD/CAM/CAE, AEC, DCC, GIS, MI, visual simulation, scientific research/imaging
Certification	WHQL certification	Industrial applications WHQL certification	Professional 3D applications WHQL certification
Operating systems	Windows 98SE / Me / XP Windows Vista, Windows 7	Windows XP, XP64,Vista, Vista 64, Windows 7, Windows 7 64 Linux
Drivers	Optimized for DirectX Basic Open GL	Optimized and designed for DirectX Optimized and advanced Open GL
Life cycle	Available for 1 year on average	Available for 2-3 years on average
Support	Basic, private customers	Direct access to dedicated support by trained technicians
Warranty	1 year	3 years with replacementof components

Professional graphics cards versus

Consumer-Level cards

Professional graphics cards differ considerably from "Consumer-Level

cards" for private users with regard to specific market segments with special

requirements:

• Extensive application tests and certifications with CAD providers
• Optimized and advanced support for API as well as further developments
• Longer product life cycles and availability
• Direct product support
• Longer warranty period
  

Nemetschek Allplan GmbH cooperates with Nvidia und AMD to test graphics card

drivers for the Nvidia FX Quadro/ Quadro and AMD/ATI FireGL/ Fire

Pro series. These product lines are tested, certified and recommended for

Allplan by Nemetschek Allplan Systems GmbH.

For more information on certified graphics cards, go to:

www.nemetschek.eu/info/grafikkarten

www.nemetschek.eu/info/graphiccards

There are four different categories and areas:

Graphics card	Application	Quality tests	Status
Gaming graphics cards	3D Games	Tested / not tested	Not recommended
Professional graphics cards	3D basis	Certified and recommended	End of life
Professional graphics cards	3D performance	Certified and recommended	End of life
Professional graphics cards	3D high performance	Certified and recommended	End of life

Recommended graphics cards for laptops (Windows)

For reasons detailed above, we cannot recommend any specific card and driver

combination for laptops. However, there are professional graphics cards

available for high-end laptops such as NVidia FX Quadro & Quadro NVidia "M" or

AMD/ATI FireGL & FirePro "Mobility".

These graphics cards are just as good as their desktop counterparts.

Laptops with Consumer-Level cards have been tested only briefly and cannot be

recommended. We have had bad experience with on-board Intel graphics cards.

Graphics cards drivers for Apple Macintosh

Since Macs come with a default graphics card (on-board or gaming), and the

drivers are bundled with system updates, we cannot recommend a specific

card.

Graphics cards for MacOsX 10.6 (Leopard) or later and Boot Camp support Open GL

2.0 and DirectX10. Currently, there is only one series that is equipped with a

professional graphics card: Mac Pro with NVidia FX4800 for Mac.

Notes for Allplan and Macintosh:

• There is no provision for a direct installation under Macintosh.
• Access to Windows must be straight from the Boot Camp installation.
• For performance reasons, Parallels Desktop cannot be used in conjunction with Nemetschek Allplan.

We kindly ask you to understand that Nemetschek Allplan cannot provide support

for Boot Camp installations.

Installing graphics cards drivers (Windows)

Graphics cards only work properly if they have a hardware provider supplied

driver (not system built-in driver) installed correctly. It may happen that

remnants of a previous installation interfere with the current driver

installation. If you experience display issues with the drivers listed below,

please "clean-install" the driver again. "Clean-install" means removing all

previous driver files before installing a new driver. Unfortunately, a simple

uninstall may not efficiently remove all components of a driver. There are

tools that can do it, like ATI's cat uninstaller or third-party tools like driver cleaner or driver cleaner pro 1.5.

Graphics card drivers for laptops (Windows)

In most cases, graphic card drivers for laptops are supplied by the laptop

manufacturer, and graphic card provider supplied drivers will not install on

laptops. This makes it practically impossible for us to test laptop graphics

cards. If you are experiencing display issues with your laptop, and your

supplier does not offer you a driver update, you might try - at your own risk -

to tweak a desktop driver to work on your laptop. Note that this is obviously

not encouraged by your laptop supplier.

Question:

How can I import data from an earlier version?



Answer:

You can import data from the last three Allplan versions.
Consequently, the following import operations are possible:

Target version <- import possible from version

2017 <- 2014
2016 <- 2013
2015 <- 2012
2014 <- 2011
2013 <- 2009
2012 <- 2008
2011 <- 2006
2009 <- 2005
2008 <- 2004
2006 <- 2003
2005 <- 17
2004 <- 16

We cannot guarantee that data created in older versions can be imported and edited. The conversion of older data may be incomplete, which may affect intelligent components in particular.


1. Archived data from an earlier version (not older than three previous versions):

There are two ways to convert the data to the current version:

• Import the project backups created and archived using the
  Services application -> Data Backup -> Import -> Projects.
  After importing the projects, convert them by opening each project once.
• Import the backups archived using the
  Services application -> File -> Restore documents of any version to '...\Extern'.
  The data are written to the external path.
  You can now process the converted data in ProjectPilot.

2. Archived data from an older Allplan version (older than three previous versions):

• See whether you can use the approach described in step 1 to import the old projects.
• If available, it is a good idea to install an old Allplan version. Import the backups created and archived into this old version and convert the projects using the Services application. If you have imported a complete project backup, convert the data by opening each project once. When finished, repeat this process with a newer version (up to three versions later) until the data are up-to-date.
• If an old Allplan version is not available, you can also have the data converted by Allplan. Please note that this service is not free of charge. Please contact Technical Support -> support.de@allplan.com.

Notes:

• You can convert the data of all projects at once. Read the following FAQ in Allplan Connect: https://connect. allplan.com/en/faqid/20090408124904.html
• If enough hard disk space is available, you are advised to keep and maintain the projects so that Allplan automatically converts them to the current version whenever you upgrade.
• If there are project-specific smart symbol catalogs, you should open the smart symbol catalog once to convert the data.

Question:

During installation of license server the message appears 'installation

failed'. What could be the reason for it?

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">

Answer:

Check the following points:

• The license server must be installed in a 64 bit windows system. License server is not working on 32 bit system.
  
• Make sure the license server setup is saved local on the machine and is not executed over network
  
• Stop the real time check of your virus scanner or stop the virus scanner complete during installation. Optionally stop the firewall as well - attention in most cases you have to reboot the server in order to take over the settings.
  
• Run the *.exe file over context menu -> run as administrator.
  
• If the license server installation still fails. The reason could be NET framework. License server uses NET framework 4.6 and in newer version 4.7. If there are components missing the setup will automatically try to install them. This happens in the background. It will be connected to webpage of Microsoft http://go.microsoft.com/fwl ink/?LinkId=397708 and the missing files will be downloaded and installed. If a proxy server is blocking this page the download cannot happen and the license server installation fails. In these cases you will have to configure the proxy server settings to allow the Microsoft URL. Microsoft URL has to be trustworthy. Start installation of license server again.
  

Addition for license server 2017 on older sever like 2008 R2 server:

If the license server installation still fails and the setup stays at 50%,

then the reason is usually .NET framework.

Try to install the .NET version in advance from Microsoft Download.

Installation of. NET framework 4.6 requires at least Windows Server 2008 R2

with SP 1.

For information, also see the following link: https://www.microsoft.com/de-de/download/details.aspx?id=49982

If the installation of the new version keeps failing, try to install a slightly

older license server.

It will works the same way with ALLPLAN 2017 but still is operating with .NET

4.5.2.

Use the following link:

ftp://nemhotline: ha37jvg8f

@ftp.nemetschek.de/download/Allgemein/Archiv/WiBu/Lizenzserver

Download the License server until 2017-0.

Note:

After successfully installation of license server you will have to connect via

internet again in order to activate the license. If using proxy allow the

access of the following URLs as well.

https://lc.codeme

ter.com/59885/gateways/getLicenses.php

https://

lc.codemeter.com/59885/gateways/getTicketInformation.php

Question:

How can I change the company logo and address details for all reports?



Answer:

After having created a report, you can adjust the address and logo in the parameters. However, these settings only apply to the current report and they are not saved.

To adjust the defaults and thus to change the settings for all reports, select Tools -> Defaults -> Office Name and Addressin Allplan.
Enter the required information and select a bitmap file for the logo.

Now these defaults are used for each report you create. You can still adjust them in the report viewer after you have created the report.



Note:

If you are working in a workgroup environment, only users with administrator privileges can change these defaults.
The information you enter for the office name and address, lines 1 and 2, is displayed both in reports and in lists.

Question:

How can I update cross-section catalogs or install country-specific cross-section catalogs in Allplan 2011 and later?



Answer:

To install and save cross-section catalogs in Allplan 2011 and later, select Tools -> Defaults -> Cross-Section Catalogs. A dialog box opens. You can find a folder symbol and a disk symbol at bottom left.

To install cross-section catalogs, use the folder symbol. Another dialog opens, where you can select the cross-section catalog file you want to install. Select the file to be installed and click "Open" to confirm. This installs the corresponding cross-section catalog, which you can now use in Allplan.
To install country-specific cross-section catalogs, select the "Ing" folder, which was created when you installed Allplan. You can find it in the Allplan installation path (e.g., c:\Nemetschek\Allplan 201x\New\Ing - more information on the Allplan installation path is provided below in the "Notes" section).
This folder includes the country-specify cross-section catalog files.

To save a custom cross-section catalog, use the disk symbol. Another dialog opens, where you can select any folder to save the cross-section catalogs currently used in Allplan.



Note:

To update cross-section catalogs, you may need administrator privileges. If necessary, log on as an administrator before you start the update.

To use the cross-section catalogs for a specific project only, set the path settings for the cross-section catalogs of this project to project before you install the cross-section catalogs. In Allplan, open the "File" menu and select "Open Project..." Click the corresponding project with the right mouse button. Select "Properties". A dialog box opens. In the "Path settings" area, set the "Bar and mesh cross-section catalogs" to "Project".

To determine the path where Allplan is installed, use the Services application and select Service -> Hotline Tools-> showcfg. The Services application window shows the path of the Allplan installation folder.

The following abbreviations are used for the country-specific cross-section catalogs in the file names (a xyz qusr.txt):
aut Austria
bel Belgium
bra Brazil
bul Bulgaria
deu Germany
eng England
fra France
hol Holland
hrv Croatia
ita Italy
kor Korea
pol Poland
rum Romania
rus Russia
slk Slovakia
svn Slovenia
swi Switzerland
tch Czech Republic
ung Hungary
usa USA