Allplan does not react promptly or seems to hang after I have selected the "Open on a Project-Specific Basis" or "New Project, Open Project" tool.
One of the following virus scanners is running: Trendmicro, McAfee, Kaspersky, Avira, F-Prot and others.
What can I do to solve this problem?
Check whether updating the software of the virus scanner solves the problem.
If it doesn't, configure the real time scanner of the virus scanner so that it no longer scans the program folder and data folder of Allplan.
Start the Services application. Make a note of the following paths displayed in the Services application window:
General program data
Central file storage folder
Define these folders as exemptions in your virus scanner.
Bear in mind that virus scanners may be installed on the server and the clients (provided you work with a server).
For more information on the virus scanner, contact the manufacturer.
How can I work from home with Allplan without a direct LAN connection to a common file storage folder?
1. Working from home with direct access to the central data
If you want to work together on projects, you can use Allplan Share, Allplan’s cloud solution, to work with Allplan without a LAN connection to the central file storage folder. This is only possible if Allplan is installed as a standalone version on a computer without access to a central file storage folder; otherwise, Allplan does not start. If the computer is part of a workgroup installation, the computer must be checked out and used outside the LAN (like a standalone workstation). Data access is via cloud services.
This is only possible if you use Allplan Share for cloud storage.
Working with Allplan Share is just as simple as working at a standalone workstation. You and several other users can access and edit a project at the same time.
To get more information on Allplan Share, use the following link or contact your sales partner:
You can also find further information on Allplan Connect; use the following link:
VPN is not useful for common project storage.
Allplan exchanges many files with the data server. VPN uses advanced encryption, which considerably slows down data transfer.
A connection via VPN is not approved for Allplan because data might get damaged even if the connection is interrupted only briefly. In addition, working over the internet is extremely slow if the internet connection is not fast enough (at least 100 Mbit).
Allplan does not support a VPN connection with IPv6; Allplan detects only IPv4.
Make sure that the VPN connection does not switch to sleep mode.
Please note that we cannot provide support for this constellation.
2. Working from home without access to the central file storage (working locally):
2.1 Allplan with workgroup manager:
If workgroup manager is included in your license, you can check out a computer or laptop with projects from the workgroup environment. You can then work from home without access to the server. The projects on the computer or laptop that is checked out are locked for the CAD users on the network. These users see the comment you entered when you checked out the computer.
You can find instructions at
When you use a license server, you can get the license via a VPN connection or borrow the license beforehand:
2.2 Allplan without workgroup manager:
Using the office computer
If you have neither workgroup manager nor network access, you must uninstall Allplan and install it again by specifying the local paths. To work with a project, you must back it up and then import it to the local installation.
Using a new (private) computer
If you want to use a new computer to work from home, you must return the license at the office computer and then use this license to install Allplan on the new computer.
We recommend that you do not mix data from the office computer and the private computer. Merging data later involves considerable time and effort.
Use the following link to find out how to transfer projects:
This document provides further information on installing Allplan 2019.
Backing up and archiving data:
We strongly recommend that you back up and archive all your data before you upgrade to Allplan 2019.
How to install
You can find detailed instructions on how to install Allplan 2019 in the following places:
- After you have downloaded and unzipped Allplan 2019, you can find the ‘install.chm’ file in the following folder: C:\Users\Public\Documents\Allplan 2019\HelpFiles\English.
- Use the following link:
https://webdrive.allplan.com/s/4LrjrymoxESzC6p and open the General\Installation help\2019 folder.
Please read these instructions before you install Allplan 2019.
System requirements for Allplan 2019
How to handle licenses when upgrading to Allplan 2019
Some notes on installing Allplan 2019
If you want to switch from Allplan 2016/2017/2018 to Allplan 2019, you can choose between three installation options. We recommend using the second option: first-time installation and copy data from Allplan 2016/2017/2018.
1. First-time installation
This option installs Allplan 2019 to a new folder without affecting any other Allplan installation (2018 or earlier). Setup does not transfer any data or settings to the new installation.
If you want to transfer data later, you have the following options:
You can uninstall Allplan 2019 and then upgrade from Allplan 2016/2017/2018.
You can integrate the data manually (requires administrative knowledge).
2. First-time installation and copy data from version
This option installs Allplan 2019 to a new folder without affecting any other Allplan installation (2018 or earlier). You can configure Setup to automatically copy the office standard (\std), projects (\prj) and user data (\usr) from Allplan 2016/2017/2018 to the new installations folder.
This duplicates the data: You can use all projects, defaults and resources both in Allplan 2018 and in Allplan 2016/2017/2016. This way, you can test the new version without losing your 'old' Allplan version.
Bear in mind, though, that you should not mix data from different versions. Merging data later involves considerable time and effort.
2a. Continue with first-time installation and copy data from version
This option is available when you have already used the second installation option to install <Product_Version> to a computer that accesses the same data server. As a result, the data are already available.
3. Upgrade and transfer data from Allplan 2016/2017/2018
This option installs Allplan 2019 to an existing folder, converting Allplan 2016/2017/2018 to Allplan 2019 and transferring all important settings. Afterwards, you can no longer work with Allplan 2016/2017/2018.
This does nor affect earlier Allplan versions (Allplan 2015 or earlier).
Installing on a network:
- If you work in a network environment (one common central file storage folder), you must upgrade all workstations to Allplan 2019. Beforeyou start installing, make sure that all workstations can be upgraded. For technical reasons, it is not possible to mix installations of different major releases. Any related problems area not covered by service contracts.
- During the upgrade, Allplan 2016/2017/2018 must not be running on any workstation.
- When installing with Workgroup Manager, make sure all workstations are checked in before you start upgrading.
Загрузка PDF FAQ_EN_Hotletter_2019.pdf
Converting the data:
Data from earlier Allplan versions need to be converted to version 2019. Allplan 2019 automatically converts the data of a project you open. Click here for instructions on how to convert all projects in a single operation:
Click here for instructions on how to get your activation codes for Allplan IBD:
Why is Allplan running so slow?
Check the following points:
1. Current version
Make sure you work with the current Allplan version.
- Do the following or ask your system administrator to do this:
Open Allplan and click the ‘?’ icon in the upper right-hand corner. Click ‘Update Allplan’.
Select 'Find now'. If Allplan finds updates or hotfixes, download the installation packages.
- Deactivate the virus scanner while your are installing updates or hotfixes. This might require administrator privileges. Contact your system administrator if you have problems.
- Right-click the Allplan icon on the desktop. A shortcut menu opens.
Select ‘Run as administrator’ and click ‘Yes’ to confirm the following message.
As a result, Windows security settings do not block the installation.
2. System requirements:
Check the hardware and software required for your Allplan computer.
2.a)Download and run the system test.
Check the notes.
2.b)Check the Allplan system requirements:
2.c)You can find information about graphics cards at
2.d)You can find server operating systems you can use for the central file storage of Allplan at
3. Hotline tools:
Start the Services application, open the ‘Service’ menu and select ‘Hotline Tools’. To save your settings, select the following tools.
- savestd: Saves user defaults.
- savereg: Saves CAD registry settings.
Start the Services application, open the ‘Service’ menu and select the following ‘Hotline Tools’:
- cleanup: Initializes the display.
- cleanstd: Resets CAD defaults.
- cleanreg: Resets CAD registry settings.
Check whether this has solved the problems.
If this is not so, restore the settings you just saved. To do this, start the Services application, open the ‘Service’ menu and select the following ‘Hotline Tools’:
- reststd: Restores saved user defaults.
- restreg: Restores CAD registry settings.
4. Color scheme selected in Allplan:
Start Allplan, open the ‘View’ menu, point to ‘Toolbars’ and select ‘Customize User Interface’. Open the ‘Customize’ tab and set ‘Color scheme and icon design’ to ‘Windows’.
5. Check the availability of all projects that are not online (if you use Workgroup Manager):
Start Allplan, open the ‘File’ menu and select ‘New Project, Open Project’. Deactivate ‘Check availability of all offline projects’.
6. Virus scanner
Check whether an anti-virus program is running in the background of the computer or server.
If so, reduce protection to "programs only".
Scanning "all files" can take a long time, considerably slowing down your computer when you switch between projects or exit the program.
You can exclude the Allplan installation folders from real-time scanning.When you start the Services application, you can see a list of the folders to be excluded.
You can find more information at
Changes in the settings of the virus scanner only come into effect when you re-start the computer.
7. Aero desktop effects
Deactivate the Aero desktop effects of Windows.
To do this, open the Control Panel, select ‘Ease of Access’ and go to the ‘Make things on the screen easier to see’ area.
Select the ‘Turn off all unnecessary animations (when possible)’ option.
8. Name resolution on the network
If Allplan takes several minutes to start, name resolution on the network may not work.
To check this, do the following:
Right-click the Windows Start Button, select ‘Run’, type in ‘cmd’, click OK, type in ‘Nslookup’ and press ENTER.
Go to the line following the > character, type in the name of the Allplan data server and press ENTER.
The reply starts with the name and address of the server providing name resolution.
You can find the name and address of the Allplan data server in the second group.
If problems occur, contact your network administrator and ask him or her to configure name resolution correctly.
9. Speed of Allplan projects
Check whether some Allplan projects are slower than other Allplan projects.
Start with the empty project and check whether it is slow too.
After this, select any other Allplan project.
If it is only the current project that is slow, the problem may be caused by the data of the current project.
In this case, the data of this project must be analyzed in detail.
Contact technical support.
10. Network: checking out Allplan using Workgroup Manager
If you use Allplan with Workgroup Manager, you can check whether the problems are caused by the network. To do this, check out the workstation with the project in question and use the project on the local Allplan workstation.
You can find detailed information on checking out an Allplan workstation using Workgroup Manager in the
Services application. Open the ‘Help’ and select ‘Workgroup Manager’.
After you have checked out the workstation, Allplan no longer accesses the central file storage of the server.
If this has solved the problems, they are caused by the network. In this case, the network must be checked in detail.
Contact your network administrator and ask him or her to do this.
If the project is still slow, the problem may be caused by the data of the current project.
In this case, the data of this project must be analyzed in detail.
Contact technical support.
11. Log files and system information files
If all the points above do not solve the problems, technical support requires more system information about the computer running Allplan.
- So, we would be grateful if you could send us a support request (Allplan Hotinfo with Allplan logging).
To create a support request, start the Services application, open the ‘Service’ menu and select ‘Create support request (Hotinfo)’.
Several dialog boxes open. Select ‘Technical Support Allplan’ and ‘Enquiry with Allplan logging’. Enter all the data required. Finally, click ‘Finish’.
Another dialog box opens, prompting you to start Allplan. Click the ‘Start Allplan’ button.
Allplan starts, logging all processes.
Try to reproduce the problem as exactly as possible.
Exit Allplan as soon as possible, reducing the data in the log file to a minimum.
Then click ‘Next’ to generate the support request with the log file.
You can find more information about Hotinfo at
- To analyze the Windows system environment, we would ask you to send us the logs created by Windows Event Viewer of your computer.
To start Windows Event Viewer, right-click the Windows Start Button, select ‘Run’ and type in ‘eventvwr.msc’.
You can also type in ‘Event Viewer’ in the search box of Windows. This displays the link file to the Windows event logs.
Using Event Viewer, create *.evtx files for the application log and the system log in the ‘Windows Logs’ area and for the ‘Administrative Events’ log in the ‘Custom Views’ area.
Загрузка PDF FAQ_EN_Allplan_is_running_slow.pdf
Please send us the files.
I can neither check in nor check out the computer.
When I try to check in the computer, the following error message appears: “The registry entries are not correct!” How can I correct this error?
There is a hidden file on the server. This file causes the problem, which is probably related to user rights or user account control.
You have to change the settings directly on the server, that is so say, you have to use the folder options to show all hidden folders and files.
1. Open the central file storage folder on the server. There is a subordinate folder called
NET. This folder contains the computer_name.out file. Here, computer_name is the name of the computer that is checked out.
Delete this file.
2. Open the shared folder (for example, C:\Nemdata\Allplan) on the computer that is checked out.
Allplan 2015 and earlier: Delete the Net.ChkOutfolder.
Allplan 2016 and later: Delete the NETfolder.
Now the computer is checked in again. Consequently, you can move projects to this computer
or check it out once more.
If the computer or the projects are still red, you have to fix the projects.
To fix the projects:
Services application -> Workgroup Manager -> Administer projects and computers
Do the following:
Ctrl + right-click computer-> can be checked in
Ctrl + right-click project-> can be unlocked
Repeat this step to unlock every project on the computer.
When you have finished, close the dialog box and open it again to update it.
Now everything should be correct.
How can I install additional Allplan workstations on an existing network (with or without Workgroup Manager)?
Before you install the additional workstations, find out the path to the central file storage folder on a computer where Allplan has already been installed. Open the Services application on this computer. The Services application window shows the path to the central file storage folder.
Enter this path when Setup prompts you to specify the central file storage folder.
Select "Minimum" for the Setup type.
- Make sure the version you are installing is the same as the one installed on the other workstations.
- In addition, make sure all workstations are running either with Workgroup Manager or without Workgroup Manager. To find out whether Workgroup Manager is installed or not, open the Services application and check the menus: if you can see the Workgroup Manager menu, Workgroup Manager is installed.
- Installing additional workstations does not affect the data (projects, ...) in the central file storage folder.
- If you add new users to a new Allplan workstation, do not forget to add them to the Workgroup Manager, too.
- Version 2014 and earlier: if one of the computers also serves as the Allplan server, you cannot use the approach described above to find out the path to the central file storage folder.
In this case, you will see the path to a local folder instead of the central file storage folder.
Use a different computer to find out the path to the central file storage folder.
How can I change the cache path for Allplan Share?
You do this at your own risk.
We strongly recommend that you clarify all issues in advance.
Always copy a file before you change it.
Before you change registry entries, back up the registry key that you want to modify. To do this, export the key by selecting File - Export in the Registry Editor.
Allplan Share temporarily saves the project data in the path of the local file storage, which you defined when you installed Allplan.
You can see the path of the local file storage folder in the Services application.
If this folder is centrally on a server for all Allplan workstations:
To avoid replication conflicts that might occur when several users work on the same project data, you must change the path settings for each user so that this folder is locally on the user’s computer running Allplan.
Before you start, close Allplan, making sure that you do not lose any data.
- Go to a local drive (C or D) of the computer running Allplan and create the new "Local data” folder with the "Allplan” subfolder (for example, C:\Local data\Allplan).
- Start the Windows Registry Editor as the administrator (start - run - regedit).
- Go to the left column of Registry Editor and open the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Nemetschek\Allplan\2018.0\InstallRoot. If Allplan 2019 or a newer Allplan version is installed, “2019.0“ or the newer version replaces “2018.0” in the path.
- Go to the right column of Registry Editor and double-click theLocalDataDrivekey. Specify the drive that you selected for local file storage (for example, C:). Then click OK to confirm the change. This applies the change.
- Then, go to the right column of Registry Editor again and double-click theLocalDataPathkey. Specify the path that you defined for local file storage (for example,\Local Data\Allplan). Then click OK to confirm the change. This applies the change. The result should look like this:
- Close the Registry Editor. Allplan now uses the new path for the cache of Allplan Share.
- Start Allplan and select the Allplan Share project to load the necessary project data into the new cache.
Загрузка PDF FAQ_EN_Adjusting_the_local_file_storage_folder_for_A...
You have installed Allplan on several local workstations. Now you want to change the installation so that you can access a common network drive.
Before you switch to a network installation, it is essential that you back up all the data of all the workstations.
We strongly recommend that you take advantage of the expertise of Nemetschek’s technical support staff. We are happy to help you!
The following description shows how to change several workstations where Allplan is installed locally and the project data is also stored locally on each computer to workstations with a common network drive without Workgroup Manager.
1st - getting ready
Choose one of the workstations where you will install all the projects and the office standard (hereinafter referred to as the main workstation).
First, move all the projects to the main workstation.
1.a: copying resources into projects
To make sure that the projects in your office have a uniform appearance, change the path settings for the projects' resources to 'Project'.
Make the following setting for each project:
Allplan -> File menu -> ProjectPilot - Admin -> select the individual projects one after the other -> right mouse button -> Properties -> Settings tab
Set the path settings for 'Pen and line definitions', 'Fonts', 'Patterns, hatching styles, area styles', 'Bar and mesh cross-section catalogs', 'Layer structures, line styles, drawing types' and 'Attributes proposed' from 'Office' to 'Project', if necessary.
The corresponding elements are copied from the office standard directly to the project. This ensures that the project settings stay the same even when you copy the project to the new server with the new office standard.
1.b: same folder name as project name
Open the 'General' tab and select the 'Same folder name as project name' setting if you want to proceed as described in 2b.
1.c: pen color ("Color stands for pen")
The pen color for the "Color stands for pen" setting is a user-specific setting that is not saved in the project but in the user folder (...\Usr).
2.a: backing up projects of the individual workstations and importing them to the main workstation (recommended method):
Back up the individual projects. To do this, open the Services application and select Data Backup -> Create -> Entire folders -> Projects.
You can back up several projects in a single operation.
Before you start, specify the backup folder on the network or on the local hard disk: Services application -> Configuration -> Backup path ->Browse for Folder.
The next step is to import the saved projects to the main workstation.To do this, open theServices application -> Data Backup -> Import -> Projects Before you import the individual projects, you can create new Allplan projects at the main computer. As an alternative, you can also create a new project during the import.
2.b: backing up projects of the individual workstations and importing them to the main workstation (special approach):
This approach should only be used with good reason for exceptional cases as it requires in-depth knowledge of Windows.
With this method, Windows Explorer is used to import the projects to the main workstation.
If some project names exist twice, you need to rename these projects before you back them up.
You can then rename the existing 'project.dat' file in the Prj folder of the main workstation.
Next, select the Services application -> Service -> Hotline Tools -> reorg -> Restore project management file.
The system creates a new project administration file (project.dat), which should list all projects with names.
Now the main workstation contains the latest version of all the projects of the office.
3rd - merging project defaults
Open ProjectPilot at the individual workstations and copy the elements you want to transfer (symbols, smart symbols, lists, schedules, and so on) to the external path. Of course, you can set the external path to a common network folder that can be accessed by all workstations.
Next, open ProjectPilot at the main workstation and copy the contents of the external path to the office standard.
4th - data backup
- Back up the projects, office standard and user settings at the main workstation:
You can also copy the ..\prj (projects), ..\std (office standard) and ..\usr (user folder) paths to a backup folder (Nemsic, for example) on the hard disk.
- In addition, you need to back up the ..\usr\local folder at every stand-alone computer.
- Export the user interface setting of each user to a file: Allplan -> Tools - > Customize .... -> Export...
Загрузка PDF FAQ_EN_Switching_from_single_installation_to_network...
5th - uninstalling
Remove Allplan from all workstations.
6th - reinstalling
Before you install the same version again, create and share a folder (Nemdata, for example) on the future data server. Create a subfolder - Allplan - in this folder.
The next step is to reinstall the same version on all the workstations.
Specify the following installation paths:
local (C:\Programs\Nemetschek\Allplan, for example)
Central file storage folder:
Browse -> Network...
Find the sharedNemdata folder and select the Allplan folder.
After this, start installing.
7th - testing the start and restoring the backup
After the installation (check whether Allplan starts), copy the ..\prj and ..\std folders you backed up from the main workstation to the new ...\Nemdata\Allplan server folder.
Next, use Windows Explorer to copy the contents of the former user folder (…\usr\local) of the stand-alone workstation to the new user folder of the computer you just installed.
8th - updating the project administration file
Go to the project.datfile in the ...\Nemdata\Allplan\Prjfolder and rename itproject.alt.After this, do the following:
Services application -> Service -> Hotline Tools -> reorg -> Restore project management file.
9th - summary
Now all the workstations access a common network drive with the same project pool and office standard.
With this type of installation, only one user can access a project at any one time. If several users are to work on a project at the same time, you need to install Workgroup Manager.
How can I restore a lost building structure or layout structure?
To restore a lost or corrupt building structure or layout structure, you can do the following:
- Close Allplan.
- Open Windows Explorer, go to the central file storage folder of Allplan and open the "Prj"folder. Open the corresponding project folder and the "BIM" subfolder.
If the "Same folder name as project name" option is not selected for the project, a number is used for the folder name in the "Prj"folder. In this case, open the Services applicationand select the woprohotline tool (Services application -> Service -> Hotline Tools -> wopro). Select the corresponding project by double-clicking its name. An information dialog box shows the folder and file name of the project.
- You can find an XML file for each structure in the BIM subfolder.
Objects derived from building structure:
Allplan_BIM_LevMo_"name of model".xml
- To restore the building structure from a backup, rename the existing file "Allplan_BIM_BuildingStructure.xml" "Allplan_BIM_BuildingStructure.xml.old", for example.
- Switch to the "Backup"folder, which you can also find in the"BIM"folder.
- Select the most recent file that had been created beforethe building structure was deleted, for example, "Allplan_BIM_BuildingStructure.xml.27.5.2008--10-32-21.bak". The characters in bold indicate the date and time of the backup. Copy this file to the "BIM"folder.
- Rename this file by deleting the characters after ".xml". Now the file name is "Allplan_BIM_BuildingStructure.xml".
- Restart Allplan. The last version of the building structure is displayed in the "Open on a project-specific basis"dialog box again.
Using Allplan 2009-2 and later, you can restore the layout structure from a *.bak file straight from the "Open on a project-specific basis: layouts"dialog box.
- Right-click the topmost structural level in the layout structure (project name) and select Load layout structure favoriteon the shortcut menu.
- Open the last version of the Allplan_BIM_LayoutStructure.xml file in the backup folder mentioned above.
Загрузка PDF FAQ_EN_Restoring_building_structure_layout_structure...
If the *.bak files are not displayed, please follow the steps described above.
You want to include a computer in the Allmenu via Workgroupmanager, but no network environment is displayed and no result appears when you enter the computer name in Search. How can the computer still be included?
All computers included in the Workgroupmanager are stored in the data.cfg on the server in the central file storage request.
The Allmenu window shows the exact path of the "central file storage folder".
Go via Windows Explorer to the central file storage folder in the NET folder and open the file data.cfg (e.g. with the editor)
The content of the file looks like this
(So far no computer has been included and therefore there are no further entries in this example)
Here you can enter the new path of the computer to be recorded
Simply enter the computer name, spacebar, shared folder, subfolder as a new line.
Enter only your simple host name here, not the FQDN name (first name only, without periods and other additions)
Please make sure that all entries are flush with each other. Please do not remove the space bars in existing entries and also insert a space bar after the host name when entering, these are important.
So it looks like this
Save the file.
As a result, the computers in the workgroup are displayed in the Allmenu/Services application under Workgroupmanager - > Administer projects and computers and can now be checked out.