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Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 24.10.2019
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Question:

Although the server is not connected with the Internet, I would like to activate the license with the Product Key for the license server. What can I do?

Information:

The easiest way to activate and return Allplan licenses is to do this online. In other words, the server has Internet access. However, you can also activate your license on a computer without Internet access (offline licensing).

Requirements for activating a license offline:

  • You have a valid Product Key.
  • The license server is installed on the server. At least license server 2016-1-5 is installed.
    You can find detailed information on the version (Build-ID) at bottom on the left in the License Settings program.
  • You have another computer with Internet access.


Important: Activating a license offline involves two steps. In addition, you need to upload a receipt file so that you can return the license offline later.

There are the following basic steps:

  • Creating and uploading the license request file
  • Downloading and importing the license update file
  • Creating and uploading the receipt file


If you have several license server licenses, you need to do this for each license.

The online computer uses the following web page:
http://lc.codemeter.com/59885/depot/index.php



Note:

As both the license file and the receipt file are saved with the name of the container number by default, it may happen that you mix up these two files. Thus, we strongly recommend that you use meaningful names for the files. For example, include the word “license” in the name of the license file and “receipt” in the name of the receipt file.
This is particularly important if you want to activate several licenses offline.


Answer:

Activating licenses offline

To activate licenses, use CodeMeter Control Center.
Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.

Select the empty Allplan CM6container (long number starting with 130; gray symbol).
If the container is not available, save the file attached to the C:\Program Files\Allplan GmbH\License Settings folder. Then open this file using the shortcut menu. This imports the empty container to CodeMeter Control Center.

Select the new, empty Allplan CM6 container and click Activate licenseon the right. Select Create license request. Create a *.WibuCmRaC file for this container.


Take this file to a computer that is online. Go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license. Click Activate license.

Next, select the Fimcode 6000100area on the right.

You can see your license with all available updates. Make sure everything is selected. Click Offline License Transferat the bottom on the right.

You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload license request now. This creates your license, which you can download by clicking Download license update file now. Install this license on your server.

To do this, open CodeMeter Control Centerand click File -> Importlicense.


The activated license is now visible in the License settingsand can be used for the Allplan clients.


Finally, upload the receipt file.
To do this, open CodeMeter Control Centeragain and select the new Allplan CM6 container (with the number 130-XXXXXXX).

Then click License update -> Next -> Create receipt.
Create the receipt file for this container.
Upload this receipt file using the web page.

Take this file to the computer that is online. Click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.


Note:
After you have activated the license on the server, proceed as described in “Installing and configuring the license server”. You can find this guide here:
https://connect.allplan.com/en/faqid/20150618084450.html.


Returning licenses offline
You can return licenses in the same way:

  • Creating and uploading the license request file
  • Downloading and importing the license update file
  • Creating and uploading the receipt file
Загрузка PDF  FAQ_EN_License_server_-_activating_a_license_offline... Загрузка Allplan_CM6.WibuCmLIF
Версия:  Allplan 2015 / Allplan 2014 / Allplan 2013  | Последнее изменение: 30.11.2017 17:22
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Question:

How to install and run NemSLock Server?



Answer:

Before installing, check whether the package you received includes the following items:

  • Temporary licenses for NemSLock Server, e.g. 1234567a_001_psd.nslsrv
  • Temporary licenses for clients, e.g. 1234567a_001_psd_client.nslock



How to install NemSLock Server

  • Start the Setup program for NemSLock Server. You can find the latest Setup program on our FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2014/allplan2014-nemslock-lizenz.zip

  • Select one of the temporary license files for NemSLock Server. These licenses are valid for 30 days. However, each license includes only one seat of each configuration purchased. The full number of seats purchased will be available to you as soon as you have installed the registered licenses (see below). If you purchased a configuration for one seat only, you will, of course, receive only one temporary license.
  • When you opt for the “Custom” setup type, you can choose between the following program features:
    Console
    You can use this program to administer NemSLock Server. You can also install the console on more workstations so that you can administer the server from a number of different locations. However, you can only connect one console to the server at any one time.
    Server
    The actual license server.
    Logviewer
    This tool analyzes the log files of NemSLock Server.

By default, Setup installs all these features.
If you have several temporary licenses for NemSLock Server, use the server console to install the remaining licenses after the installation. The procedure is described in the section "How to install licenses".


How to register licenses

  • Open NemSLock 2006 Server Console by clicking the corresponding icon on the desktop or by selecting Start -> All Programs -> NemSLock 2006 Server -> NemSLock 2006 Server Console.
  • Click "Modules" on the left.
  • Select the seat you want to register. If your license includes configurations for several seats, you must send a separate registration request for each seat. You will then receive a registered license file for each seat. You must install each file.
  • Click the "Registration request (register.txt)" button.
  • Click "Edit".
  • You must fill out all fields marked with an asterisk (*). Make sure you enter your email address correctly, because the registered license file will be sent to this address (and not to the address of the person who sent the registration request!). Click OK to confirm.
  • Click "Create registration request". Windows Explorer opens and shows the register.txt file. If this window is closed, you can find this file in the program folder of NemSLock Server. If you installed the program to the path proposed, the path is:
    C:\Program Files (x86)\Nemetschek\NemSLock Server 2006\Programs\License
  • Now you can use all the options provided by Windows Explorer to copy the registration file to a computer with Internet access on the network. Alternatively, you can also use an USB stick. You can then email this file to us.
  • Send the email with the registration request to register@nemetschek.de



How to install licenses

  • Open NemSLock 2006 Server Console.
  • Click "Stop server" on the left.
  • Click "Modules" on the left.
  • Click "Browse" to navigate to the registered license file.
  • Click "Install license file".
  • After this, you can start the server again by clicking "Start server".



How to set up users (optional)

  • predefined user ALLis created automatically. If there is no other user, each user is given the privileges of the user ALL. By default, this user can use all licenses but cannot check out any licenses. By double-clicking the user, you can change the user's privileges.
  • predefined user ALLallows all users to use licenses. In order to do this, the users must be able to access the server. You do not need to create individual user profiles until you want to assign specific rights to individual users or limit access to selected users. predefined user ALL. If you want to work only with individual users, you should deactivate the predefined user ALL by revoking the user's right to use licenses.
  • predefined user ALL has administrator privileges unless another user is created and appointed as the administrator. As soon as you have appointed an administrator, ALL no longer has administrator privileges.
  • You can enter users in the “Users.mcf” file. predefined user ALL has administrator privileges again. In addition, each user can once again administer the license server using the console.
  • The administrator user is not a special user. If there are several administrator users, only one administrator user can start the console for this license server at any one time.
  • If you are setting up users without giving administrator privileges to anyone, the program will ask you whether you want to appoint yourself as the administrator.


You can also specify a domain (user authentication for Windows server). However, this is not mandatory. If you do not specify a domain, the program uses the Windows user name for each user.

The program writes the user accounts and the associated access rights as ASCII text to the users.mcf file.

You can find this file in the \Programs folder of the NemSLock Server installation. You cannot rename, delete or move this file. If the program can no longer connect to this file, you must exit NemSLock Server, restart it and enter all users again from scratch. predefined user ALLis retained.

Note:
Experienced administrators can use the PowerShell script NemGenUsers.ps1. This file is in the \Programs folder of the NemSLock Server installation or you can find it as an FAQ in Allplan Connect:

connect.allplan.com/en/faqid/20120907161911.html



How to install and configure clients

  • Use one of the nslock license files you received to install the clients. Do not use the trial license or the license server license. It is irrelevant which of the client licenses you use, as the actual license will come from the license server later.
  • You do not need to register the clients.
  • When switching from Hardlock to NemSLock (server), you need to update the client using a nslock license file.


After having installed the client, you need to switch to the license server:

  • Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
  • If the license server window is not visible, select "Configure NemSLock Server" at the bottom. Lock this window. All you need to do is click the drawing pin icon.
  • Enter the computer name or IP address of the license server in the empty box. Then click the "Update” icon to the right.
  • Now the user can select one of the seats provided.
  • After having successfully connected to the license server, clear the check boxes for the trial licenses in the area at the top.
  • Click "Close" to complete the configuration. Now you can start Allplan.



Notes:

  • If a user selects several configurations for a seat and starts Allplan, the license server will provide the required licenses; in other words, starting Allplan once might require two licenses. Consequently, fewer licenses are available to other users.
  • 2014-1 and later: If the latest version of License Manager is installed (file version 1. 0. 26. 153 or later, see License Manager- Options- System), you can also select several licenses. If one of the selected licenses is currently being used by someone else, the program will automatically select the next available license.
  • Clients communicate with the server by TCP/IP via port 10977. So you need to configure the firewall accordingly.
  • The license server and the licenses are downward compatible; they can be used in conjunction with older Allplan versions.
Загрузка PDF  FAQ_EN_Installing_and_configuring_NemSLock_Server.pd...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 23.09.2019
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Question:

I activated my license offline. Now I would like to update this license or get the license for the new version.
What can I do?



Answer:

To update the license, you can use CodeMeter Control Center.

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.
You can find the container numbers in the ‘License’ area. Make sure your license container is included in this list.
If you have a stand-alone license, the name of this container is Allplan GmbH and its number is 128-XXXXXXX.

Select this container and click ‘License Update’ on the right. The assistant starts.
Select Create license request. Create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.

Go to the following website:

http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Activate license.


You can see the new license update, which is selected. Click Offline License Transferat bottom right.

Upload the *.WibuCmRaC file to get the license update as a file. Import this file
to your computer.

To do this, open CodeMeter Control Center and click File -> Import license.
You can now see the updated license in the license settings.


Note:
You cannot use Allplan Connect to update licenses. However, you can activate licenses offline for the first time or return licenses using Allplan Connect.

Загрузка PDF  FAQ_EN_Updating_licenses_offline_.pdf
Версия:  Allplan 2015  | Последнее изменение: 08.06.2020
10 user(s) found this FAQ helpful

Question:

An error occurs during installation of hotfix 2015-1-11 or later. What can I do?



Answer:

To install this and future Allplan 2015 hotfixes using auto-update, you must update the installation service. Requirement: Allplan 2015-1-10 is installed.

1. You can find a batch file attached to this FAQ. Save and extract this file and execute it on every Allplan workstation (right-click this file -> select "Run as administrator" on the shortcut menu...). The batch file looks for the "InstallAULService.exe" file in the local PRG folder of the Allplan installation and runs it as the administrator. This updates the installation service.
Be careful: this requires administrator privileges.

If your e-mail program blocks this file, you can also download it from our FTP server.
Enter the following address in WindowsExplorer (do not use Internet Explorer!):

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/2015/Hotfix/2015-1/UpdAUL.bat


2. Auto-update should now work as usual.



Note:


As an alternative, you can also install the full version of Allplan 1/12/2015. This also updates the installation service.
You can download the full version fromhttps://connect.allplan.com/deor from our FTP server:

To access our FTP server, you require a current Windows operating system. Do the following:
Enter the following address in Windows Explorer (do not use Internet Explorer!):

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/2015/CD/DoWn-allplan2015-1-12-cad.zip

Download the corresponding ZIP file and extract it. Right-click the exe file and start it using "Run as administrator".
Install the update.

Загрузка PDF  FAQ_EN_Automatic_update_fails_to_install_hotfix_2015... Загрузка UpdAUL.zip
Версия:  Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013  | Последнее изменение: 19.03.2018
1 user(s) found this FAQ helpful

Question:

What effects do Windows 8.1 updates have on Allplan versions?


Answer:

Allplan versions 2014-0-2 and later are running on Windows 8.1.
To make sure that Allplan runs smoothly after you have updated to Windows 8.1, you need to do the following:

1st step: backing up and restoring Allplan user settings

Prior to installing the Windows update, select
Services application -> Data Backup -> Create -> Entire folders -> Private settings -> Full
to back up your own Allplan user settings.

If you find out that some settings are missing after you have updated to Windows 8.1, you can select
Services application -> Data Backup -> Import -> Entire folders -> Private settings -> Full
to restore these settings.

In addition, you are strongly advised to back up and archive all the data before you update the operating system!



2nd step: restoring Allplan licensing

Depending on the licensing system you use, there are different issues to bear in mind.

NemSLock
After the Windows update you need to fix Nemetschek Softlock License Manager as described in the following document:
https://connect.allplan.com/de/faqid/20131024085525.html


Hardlock
Uninstall the hardlock driver (Sentinel runtime driver) during the update to Windows 8.1 as described below:
https://connect.allplan.com/de/faqid/20131028131634.html

Install the latest hardlock driver after the Windows update. You can find the driver and the instructions using the following link:
https://connect.allplan.com/de/faqid/20131028125253.html

Загрузка PDF  FAQ_EN_Windows_81_update.pdf
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 24.10.2019
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Question:

I activated my license offline. Now I would like to update this license or get the license for the new version.
What can I do?



Answer:

To update the license, you can use CodeMeter Control Center.

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. An an alternative, go to the Windows search box and type Codemeter.

You can find the container numbers in the ‘License’ area. Make sure your license container is included in this list.
For license server licenses, this is an Allplan CM6 container with the number 130-XXXXXXX.


Note:
If there is only an Allplan GmbH container with the number 128-XXXXXXX, your license server is too old. In this case, proceed as described here: https://connect.allplan.com/en/faqid/20160527114300.html.


Select this Allplan CM6 container and click License updateon the right. Select Create license request. Create a *.WibuCmRaC file for your container.

Take this file to a computer that is online.

Go to the following web page:
http://lc.codemeter.com/59885/depot/index.php

Enter your Product Keyin the “Ticket” line and click Next. You can now see your license.
Click Activate license.


You can see the new license update, which is selected. Click Offline License Transferat the bottom on the right.

You can now upload the *.WibuCmRaC file (Browse....) by clicking Upload license request now. This creates your license, which you can download by clicking Download license update file now. Install this license on your server.

To do this, open CodeMeter Control Centerand click File -> Importlicense.
You can now see the updated license in the license settings.



Finally, upload the receipt file.
To do this, open CodeMeter Control Centeragain and select the Allplan CM6 container with the number 130-XXXXXXX.

Then click License update -> Next -> Create receipt.
Create the receipt file for this container.

Take this file to a computer that is online.

Upload this receipt file using the web page.
Click Nexton the web page.
If you have already closed the web page, use the link given above and enter your Product Key once again. Then select Continue with license transfer.
Select the receipt file and click Upload receipt now.
Click OKto confirm. This completes license activation.


If you have several license server licenses, all these licenses can be in the same Allplan CM6 container. However, you must upload the license update fileand upload the receiptfor each Product Key or license to update all licenses.



Notes:

  • You cannot use Allplan Connect to update licenses. However, you can activate licenses offline for the first time or return licenses using Allplan Connect.
  • Did you know that you can find details about you licenses in Allplan Connect at http://connect.allplan.com/license. Just load the details about the licenses displayed by clicking the information button at the end of a line.
Загрузка PDF  FAQ_EN_License_server_-_updating_a_license_offline_o...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015  | Последнее изменение: 01.10.2019
9 user(s) found this FAQ helpful

Information:

Quality reporter notified us of a crash. In analyzing the data, we found that you can improve the stability of your Allplan installation by installing the current graphics card driver.

You can find the current driver on the homepage of the graphics card manufacturer.
http://www.amd.com/de Support & Driver -> Download driver
http://www.nvidia.de Download driver

Use the driver on the homepage of the manufacturer. Do not use the driver provided by Windows Update.

Notes for notebook users:
It is essential that you install the graphics card drivers provided by the notebook manufacturer! You can find the current drivers on the homepage of the manufacturer.


Notes:

  • If the program still crashes after you have installed the latest graphics card driver, change the graphics mode from OpenGL to GDI+ in Allplan.

    Allplan 2012-1 and later:
    Start Allplan and select Tools -> Options.
    Select Desktop environment -> Display > Hardware acceleration - graphics area: switch off the "Use OpenGL for all viewports" option. Restart Allplan.

    From Allplan 2011-1 to Allplan 2012-0-2:
    Start the Services application.
    Service -> Hotline Tools -> draw -> OK
    On = OpenGL mode
    Off = GDI+ mode
  • You can find information on graphics cards at
    https://www.allplan.com/services/cad-software-support/grafikkarten.html
Загрузка PDF  FAQ_EN_Quality_Reporter_-_graphics_card_driver_cause...
Версия:  Allplan 2016  | Последнее изменение: 27.02.2018
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Question:

How can I borrow a license for a client temporarily from the license server?



Answer:

Hotfix 2016-1-4 enables you to temporarily borrow (import) licenses from the license server.
If you want to use this function, note the following points:


Borrowing licensesrequires the following steps. Make sure you do not change the order of these steps. Otherwise, you cannot borrow licenses.

  1. Install Allplan 2016-1-4on the client.
  2. Go to the server and update the software for the license server to 2016-1-4(Build-ID 1.614.x.x ).
  3. Go to the license server and update the licenses.


You can find a detailed description of each step in the following section.

1. Install Allplan 2016-1-4
Make sure all clients are equipped with Allplan 2016-1-4 or later.
If this is not so, install a full update or a hotfix. You can do this manually or use auto-update.
You can find more information in Allplan Connect:
https://connect.allplan.com/en/faqid/20110412100857.html

To install manually
Download the current hotfix(es) manually. To do this, log in to Allplan Connect https://connect.allplan.com/de/support/downloads.htmlad go to Support - Downloads - Latest Hotfixes.
You can also download the hotfixes from our FTP server.
To access our FTP server, you require a current Windows operating system. Do the following:

Enter the following address in Windows Explorer (do not use Internet Explorer!):
ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de

You can find the hotfixes in this folder: /download/Allplan/2016/Hotfix/


2. Update the license server 2016-1-4(Build-ID 1.614.x.x )
Not only Allplan but also the license server requires the new version. Check the version of the license server. You can find detailed information on the version (Build-ID) at bottom left in the License Settingsprogram.
Make sure the version of the license server you use is at least 1.614.x.x. If you cannot see the Build-ID, you work with an older license server.
If this is so, update the license server. Download the software for the license server from Allplan Connect or from our FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2016/DoWn-2016-License_Server_Setup.zip

Start the new License Server Setupon the server or computer you use as the license server. Right-click the *.exe file and select 'Run as administrator' on the shortcut menu.

  • Click Install.
  • Click Exit.

If you have not worked with the license server before or if you have not switched to Allplan 2016 until now, you can find detailed information in Allplan Connect:
https://connect.allplan.com/en/faqid/20150618084450.html


3. Update the licenses
You must update your license before you can use this new function for borrowing licenses.

To update a license on the license server

  • Start the License Settingsprogram on the server.
  • Click License activationon the left. Then click the license you want to update so that this license is highlighted in blue.
  • As you can see, the 'Update license' function is now available.
  • Click Update license.
  • If your license includes configurations for several seats, you must update each license separately.




To borrow a license, do the following:

Notes:
You cannot borrow licenses on the license server. You can do this only at the clients.
You can only borrow and return a license if the client is connected with the license server.
Computers that are not on the company network must use a VPN connection to access the server.

At the client:

  • Open the 'License settings' dialog box: Services application -> Utilities -> License settings.
  • Click License selectionon the left. Then click the license you want to borrow so that this license is highlighted in blue.
  • If this license is a license of the license server, the Todaybutton in the 'Borrow license for:' area is no longer grayed out.
  • This button always shows the preset period of time. The default setting is Today.This button is divided into two parts. If you want to change the period of time, click the arrownext to Today. You can now choose from various options.
    Note: When you select 'Today', the license will be available again for all Allplan users on the server tomorrow.
    When you select a number of days, borrowing will always be valid for 24 hours. For example, you borrow a license for 1 day and borrowing starts at 3 o'clock in the afternoon, the license will not be available on the server until 3 o'clock in the afternoon.
  • Click Today(selected period of time) to borrow the license immediately.


You can immediately see the borrowed license in the license selection below your computer name. Click the blue information button to get details about this license. For example, you can see when the borrowed license will automatically be returned to the server.

  • If you want to return the license to the server before the time period expires, click the license again so that it is highlighted in blue. The Return licensebutton is now available. Click Return licenseto immediately return the selected license to the server.
Загрузка PDF  FAQ_EN_License_server_-_borrowing_licenses_temporari...
Версия:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011  | Последнее изменение: 17.05.2017
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Question:

I want to update the operating system of my computer. As far as I know, I have to return the license. How should I proceed?


Answer:

Use your computer to return the license before you switch to another operating system.

  • To return the license, select
    Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
    (Services application -> Utilities -> License -> License Manager (NemSLock)).

    Click "Relocate licenses-> Transfer licenses permanently to a computer" -> click "Next" and then "Create". The 'Send hardware change file (*.hrdwchg)' dialog box opens. Click 'Browse'.
    The program creates and saves the COMPUTERNAME.hrdwchgfile. Then Windows Explorerstarts and the folder with the hardware change file opens. You can now use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer having Internet access and so on. Email this file to register@nemetschek.de.


Note:
After you have created this file, the Allplan license of your old computer will still be valid for two more days.
As soon as we have removed the registration, we will send you a confirmation by email.


You can now switch to the new operating system.
After having done this, you need to register the license for the new system.

  • To register the license, select
    Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
    (Services application -> Utilities -> License -> License Manager (NemSLock)).
  • Select the license entry for your seat and click "Request license". Follow the instructions
    displayed on screen.
  • Create a new registration request (register.txt) and email this file to register@nemetschek.de.



You will promptly receive the final license.
Finally, install this license file to complete the switch.


Загрузка PDF  FAQ_EN_Returning_license_because_of_new_operating_sy...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017  | Последнее изменение: 25.11.2019
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Question:

During installation I get an error message saying that SetupSchedTaks.exe does not work anymore.

When I try to start Allplan or the Services application, the following message appears:
The program cannot start; api-ms-win-crt-runtime-l1-1-0.dll is missing.



Answer:

This problem is caused by missing DLl files, which are required by Allplan. These DLL files usually come with the operating system. You will only see these messages if the operating system is not up-to-date. These messages are not caused by Allplan.
Instead, this problem is caused by the KB2999226 or KB2918614 (Universal CRT) Windows updates, which contain parts of Visual C++ Redistributable for Visual Studio 2015. Sometimes you cannot install these updates or they are defective.

If you have not yet installed these updates, install them now. In addition, install all available updates.

If you have already installed these two updates, try to install them again.
If the operating system is configured to automatically install Windows updates, some clients report errors during installation of the KB2918614 or KB29992226 package. These errors are caused by Windows, which blocks installation of files of the Visual Redistributable 2015 package. In this case, you must uninstall or delete the updates. After this, try to install the updates again.


If you cannot install the updates, do the following:
1. Deactivate automatic updates
2. Start -> Control Panel -> Windows Update -> change the settings -> never check for updates
3. Restart the computer
4. Download and install missing updates
5. Activate automatic Windows updates again


If you still cannot install the updates, run Windows diagnostics to check your system for update problems.

You can also install the updates manually. Use the following links:

KB2918614:
https://www.microsoft.com/de-DE/download/details.aspx?id=43759

KB2999226:
https://www.microsoft.com/de-de/download/details.aspx?id=49093


Try this if you still cannot install the updates:
https://www.smartftp.com/support/kb/the-program-cant-start-because-api-ms-win-crt-runtime-l1-1-0dll-is-missing-f2702.html



Note:

Regarding this error message, we cannot fix anything on the part of Allplan. These DLL files, which are required by Allplan, are an integral part of the Windows operating system.

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