- Why can't I create elements?
- Why can't I move a drawing?
- Why are elements not created correctly?
- Why does the program crash when I import a DXF file from the land registry office?
- Why is the outline of a circumscribed area not detected correctly?
- Why can't I calculate shadows?
- Why are elements not displayed correctly in animation?
- Why are parts of dimension text missing?
- Why do the contents of the screen suddenly rotate?
- Why can't I get a preview when I move or copy elements?
- Why are areas not calculated correctly?
Finding the reason for these problems:
Check whether an offset is set in the project settings (File -> New Project, Open Project-> select the project and open the shortcut menu -> Properties; Allplan 2009 and earlier: Tools -> Options ->Advanced Draft -> Settings). If there are offset coordinates, clear the check box.
Select Tools -> Measure(->)Coordinates.
Click in the middle of the drawing in plan view.
If there are very large values (for example, x/y/z greater than 5000 m), you have found the reason for these problems.
The system has problems calculating and displaying data with very large coordinates. The more data you have with very large coordinates, the greater this effect.
- Click Tools -> Options... -> Desktop environment -> Generaland select Optimize working with large coordinates(Allplan 2009 and earlier: Tools -> Options -> Global Options -> Miscellaneous tab -> Optimize working with large coordinates). After this you must restart Allplan. Otherwise, this setting has no effect.
This is a user setting you must define separately for each user.
- Usually, the best solution is to move the data towards the Allplan origin. Use the "Move" tool. When Allplan prompts you to specify the target point ("To point"), select Global point in the dialog line. You can find detailed information in the help for Allplan. Look for the Global pointtopic.
If the data are still not displayed correctly, do the following:
Exit Allplan -> Services application-> Service -> Hotline Tools-> cleanup -> start Allplan.
How to update the license server and the licenses?
Allplan 2016: Before you do anything, make sure Allplan 2016-1-4 or later is running on all clients.
Allplan 2017 and higher: Check the version of the license server as described below and update the licenses.
1. Updating the license server
Check the version of your installed license server on the server. Starting with the license server version 2016-1-4, the detailed version status (Build-ID) is displayed directly in the lower left corner of the License Settings program.
The latest version 1.1196.xxx.xxx should be displayed here. If an older Build ID is displayed, then you still have an older license server in use. In any case, please update your license server. Download the software for the license server from Allplan Connect - license server version 2021 or from the following link.
The package is in the folder
Start the new License Server Setup on the server or computer you use as the license server. Right-click the *.exe file and select 'Run as administrator' on the shortcut menu.
- Click Install.
- Click Exit.
If you have not yet installed the license server or if you have not switched to Allplan 2016 or higer until now, you can find detailed step-by-step instructions at
2. Updating the licenses
Update the licenses at the license server as follows:
- Start the License Settingsprogram on the server.
- Click License activationon the left. Then click the license you want to update so that this license is highlighted in blue.
- As you can see, the 'Update license' function is now available.
- Click Update license.
- If your license includes configurations for several seats, you must update each license separately.
Note: When updating the license it can be that you will receive a higher version of the license as the version of Allplan you are using. The license is downward comatible and can be used until Allplan 2016.
How can I update cross-section catalogs or install country-specific cross-section catalogs in Allplan 2011 and later?
To install and save cross-section catalogs in Allplan 2011 and later, select Tools -> Defaults -> Cross-Section Catalogs. A dialog box opens. You can find a folder symbol and a disk symbol at bottom left.
To install cross-section catalogs, use the folder symbol. Another dialog opens, where you can select the cross-section catalog file you want to install. Select the file to be installed and click "Open" to confirm. This installs the corresponding cross-section catalog, which you can now use in Allplan.
To install country-specific cross-section catalogs, select the "Ing" folder, which was created when you installed Allplan. You can find it in the Allplan installation path (e.g., c:\Nemetschek\Allplan 201x\New\Ing - more information on the Allplan installation path is provided below in the "Notes" section).
This folder includes the country-specify cross-section catalog files.
To save a custom cross-section catalog, use the disk symbol. Another dialog opens, where you can select any folder to save the cross-section catalogs currently used in Allplan.
To update cross-section catalogs, you may need administrator privileges. If necessary, log on as an administrator before you start the update.
To use the cross-section catalogs for a specific project only, set the path settings for the cross-section catalogs of this project to project before you install the cross-section catalogs. In Allplan, open the "File" menu and select "Open Project..." Click the corresponding project with the right mouse button. Select "Properties". A dialog box opens. In the "Path settings" area, set the "Bar and mesh cross-section catalogs" to "Project".
To determine the path where Allplan is installed, use the Services application and select Service -> Hotline Tools-> showcfg. The Services application window shows the path of the Allplan installation folder.
The following abbreviations are used for the country-specific cross-section catalogs in the file names (axyzqusr.txt):
tch Czech Republic
Printing with Windows printer drivers is only possible in a restricted way or not possible at all.
Resetting all the files with the default values in question involves several steps.
Work through these steps one after the other and check whether the problem is solved after each step.
Check whether you can print a test page.
Start -> Control Panel -> Devices and Printers -> select the printer -> Printer properties -> General tab -> Print Test Page.
If you can print the test page but you still cannot print from Allplan -> step 2.
Carry out the cleanprint hotline tool.
Exit Allplan, start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanprint -> OK
If the problem still occurs -> step 3
Reset the plastw.dat file.
Exit Allplan, start the Services application and do the following:
Service -> Hotline Tools -> cleanstd: resets CAD defaults -> OK
Information is displayed. Confirm it by clickingOK.
question: would you like to reset all CAD settings? It is essentialthat you clickNo.
A dialog box with a list is displayed. Select the plastw.dat file and confirm by clicking OK.
Now it should be possible to print without any problem.
You can find up-to-date printer drivers provided by the printers' manufacturers on the Internet.
If you have problems with the printer, please download the current driver and install it.
Hewlett Packard: http://www.hp.com
Allplan crashes when you open the Wall dialog - what can you do?
Since Allplan version 2020, you can also use OpenGL in Allplan if you use an onboard graphics card. Provided this card supports the OpenGL version listed in the system requirements:
System requirements Allplan 2020
In connection with outdated grafic card drivers and current Windows updates, the described crashes may occur in individual cases.
In this case, please update the drivers of your graphics card(s) first by downloading the appropriate driver from the manufacturer's homepage and then installing it:
AMD grafics driver
Intel grafics driver
NVIDIA grafics driver
Important: please do not use the Update Driver button in the Device Manager.
If the problem is not solved after the driver update, please contact your Allplan support.
How can I make several projects available to users when Workgroup Manager is installed?
You can make several projects available to a user or define a user as the project owner of several projects.
Do the following:
First, log in as the Allplan administrator.
If necessary, set up an Allplan user for the new Windows user: Services application -> Workgroup Manager -> Configuration -> Add a user
(Allplan 2014 and later:Services application -> Workgroup Manager ->Administer users)
Start Allplan and then ProjectPilot by clicking
File -> ProjectPilot
Open the Projects folder in the area on the left.
You can see all the projects in the Contents of "Projects" area on the right.
a. Making several projects available to users:
In the area on the right, select the projects to which you want to add users or from which you want to remove users (CTRL or SHIFT key or use a selection rectangle).
Click one of the selected projects with the mouse button. On the shortcut menu, click
Add / remove authorized users...
The Add / Remove Authorized Usersdialog box opens.
Select the users you want to add to or remove from the selected projects.
The user list displayed only helps you select users. It does not list all the authorized users currently assigned to projects.
Click Addor Remove.
This adds or removes the selected users to or from the selected projects. Whether users you have already added to a project are added again is irrelevant. The same applies if you remove users you have never added to a project.
b. Defining a project owner for several projects
In the area on the right, select the projects for which you want to define the owner (CTRL or SHIFT key).
Click one of the selected projects with the mouse button. On the shortcut menu, click
Change project owner...
The Define Owner dialog box opens.
Select the user you want to define as the owner of the selected projects.
Note: The user list displayed helps you select users. You can define only one user as the owner.
c. Defining a project owner for a project or making a project available to several users(also applies to earlier versions):
In ProjectPilot in the area on the right, click the relevant project with the right mouse button. On the shortcut menu, click Properties.
The Properties for <project name>dialog box opens. Switch to the Security tab and define the owner and the authorized users.
You can add or remove project users or define the project owner only if the projects in question are in the current Allplan format.
You have installed Allplan on several local workstations. Now you want to change the installation so that you can access a common network drive.
Before you switch to a network installation, it is essential that you back up all the data of all the workstations.
We strongly recommend that you take advantage of the expertise of Nemetschek’s technical support staff. We are happy to help you!
The following description shows how to change several workstations where Allplan is installed locally and the project data is also stored locally on each computer to workstations with a common network drive without Workgroup Manager.
1st - getting ready
Choose one of the workstations where you will install all the projects and the office standard (hereinafter referred to as the main workstation).
First, move all the projects to the main workstation.
1.a: copying resources into projects
To make sure that the projects in your office have a uniform appearance, change the path settings for the projects' resources to 'Project'.
Make the following setting for each project:
Allplan -> File menu -> ProjectPilot - Admin -> select the individual projects one after the other -> right mouse button -> Properties -> Settings tab
Set the path settings for 'Pen and line definitions', 'Fonts', 'Patterns, hatching styles, area styles', 'Bar and mesh cross-section catalogs', 'Layer structures, line styles, drawing types' and 'Attributes proposed' from 'Office' to 'Project', if necessary.
The corresponding elements are copied from the office standard directly to the project. This ensures that the project settings stay the same even when you copy the project to the new server with the new office standard.
1.b: same folder name as project name
Open the 'General' tab and select the 'Same folder name as project name' setting if you want to proceed as described in 2b.
1.c: pen color ("Color stands for pen")
The pen color for the "Color stands for pen" setting is a user-specific setting that is not saved in the project but in the user folder (...\Usr).
2.a: backing up projects of the individual workstations and importing them to the main workstation (recommended method):
Back up the individual projects. To do this, open the Services application and select Data Backup -> Create -> Entire folders -> Projects.
You can back up several projects in a single operation.
Before you start, specify the backup folder on the network or on the local hard disk: Services application -> Configuration -> Backup path ->Browse for Folder.
The next step is to import the saved projects to the main workstation.To do this, open theServices application -> Data Backup -> Import -> Projects Before you import the individual projects, you can create new Allplan projects at the main computer. As an alternative, you can also create a new project during the import.
2.b: backing up projects of the individual workstations and importing them to the main workstation (special approach):
This approach should only be used with good reason for exceptional cases as it requires in-depth knowledge of Windows.
With this method, Windows Explorer is used to import the projects to the main workstation.
If some project names exist twice, you need to rename these projects before you back them up.
You can then rename the existing 'project.dat' file in the Prj folder of the main workstation.
Next, select the Services application -> Service -> Hotline Tools -> reorg -> Restore project management file.
The system creates a new project administration file (project.dat), which should list all projects with names.
Now the main workstation contains the latest version of all the projects of the office.
3rd - merging project defaults
Open ProjectPilot at the individual workstations and copy the elements you want to transfer (symbols, smart symbols, lists, schedules, and so on) to the external path. Of course, you can set the external path to a common network folder that can be accessed by all workstations.
Next, open ProjectPilot at the main workstation and copy the contents of the external path to the office standard.
4th - data backup
- Back up the projects, office standard and user settings at the main workstation:
You can also copy the ..\prj (projects), ..\std (office standard) and ..\usr (user folder) paths to a backup folder (Nemsic, for example) on the hard disk.
- In addition, you need to back up the ..\usr\local folder at every stand-alone computer.
- Export the user interface setting of each user to a file: Allplan -> Tools - > Customize .... -> Export...
5th - uninstalling
Remove Allplan from all workstations.
6th - reinstalling
Before you install the same version again, create and share a folder (Nemdata, for example) on the future data server. Create a subfolder - Allplan - in this folder.
The next step is to reinstall the same version on all the workstations.
Specify the following installation paths:
local (C:\Programs\Nemetschek\Allplan, for example)
Central file storage folder:
Browse -> Network...
Find the sharedNemdata folder and select the Allplan folder.
After this, start installing.
7th - testing the start and restoring the backup
After the installation (check whether Allplan starts), copy the ..\prj and ..\std folders you backed up from the main workstation to the new ...\Nemdata\Allplan server folder.
Next, use Windows Explorer to copy the contents of the former user folder (…\usr\local) of the stand-alone workstation to the new user folder of the computer you just installed.
8th - updating the project administration file
Go to the project.datfile in the ...\Nemdata\Allplan\Prjfolder and rename itproject.alt.After this, do the following:
Services application -> Service -> Hotline Tools -> reorg -> Restore project management file.
9th - summary
Now all the workstations access a common network drive with the same project pool and office standard.
With this type of installation, only one user can access a project at any one time. If several users are to work on a project at the same time, you need to install Workgroup Manager.
Several users require Allplan administrator privileges in an installation with Workgroup Manager.
There are normal users and Allplan administrators in Allplan installations with Workgroup Manager.
Allplan administrators are:
- Windows users with any login name who are granted administrative rights in the Workgroup Manager administration.
In other words, a Windows user with Windows administrator privileges does not necessarily have to be an Allplan administrator at the same time.
We do not recommend that several users work with Allplan administrator privileges at the same time, making it difficult to manage and protect the office standard, that is, the global settings. See solution 1.
However, if it is essential that several users are Allplan administrators, see solution 2.
There is one Allplan administrator and normal Allplan users.
As the owner of a project has advanced rights in this project, you can define a user as the owner in a project and set the required resources to 'project'.
File -> New Project, Open Project... -> right-click the project you need -> Properties ... -> Path settings
Set the required resources to project.
You can also make these settings when you create a project or in ProjectPilot.
In addition to the Allplan administrator, another user (the owner of the project) can now define settings in the project.
- There are two standards for the definitions set to project: office and project.
- It is only the Allplan administrator who can make changes in the office standard.
Windows users with any login name are set up as Allplan administrators.
First, set up the Windows user as an Allplan user.
Services application -> Workgroup Manager -> Administrate users -> right-click->Create user
For the "user name", you can enter any Allplan user name, which can be up to 8 characters long.
For the "Windows user name", you must enter the name the user uses for login.
Important: If the user uses a domain for login, you must add it to the "Windows user name", for example, DOMAIN\user.
Grant the administration privilege to the "user group":
select "Administrator"on the dropdown menu. Using this approach, you can also assign the administration privilege to existing users.
Important: Click "Apply" and then "OK" to close the dialog box and the user overview, respectively.
An error occurs during installation of hotfix 2015-1-11 or later. What can I do?
To install this and future Allplan 2015 hotfixes using auto-update, you must update the installation service. Requirement: Allplan 2015-1-10 is installed.
1. You can find a batch file attached to this FAQ. Save and extract this file and execute it on every Allplan workstation (right-click this file -> select "Run as administrator" on the shortcut menu...). The batch file looks for the "InstallAULService.exe" file in the local PRG folder of the Allplan installation and runs it as the administrator. This updates the installation service.
Be careful: this requires administrator privileges.
If your e-mail program blocks this file, you can also download it from our FTP server.
Enter the following address in WindowsExplorer (do not use Internet Explorer!):
2. Auto-update should now work as usual.
As an alternative, you can also install the full version of Allplan 1/12/2015. This also updates the installation service.
You can download the full version fromhttps://connect.allplan.com/deor from our FTP server:
To access our FTP server, you require a current Windows operating system. Do the following:
Enter the following address in Windows Explorer (do not use Internet Explorer!):
Download the corresponding ZIP file and extract it. Right-click the exe file and start it using "Run as administrator".
Install the update.
After I have installed Allplan, the program no longer accepts the parallel dongle connected to the computer. Allplan starts as a viewer.
What can I do?
The dongle query changed with Allplan 2013. The dongles causing these problems are usually parallel dongles that are connected to a port (LPT3) that was added later.
Determine the I/O range of the LPT port:
Open the Control Panel and then the Device Manager.
- Select "Ports -> ECP Printer Port" for a direct parallel port.
- Select "Multifunction adapter" and the corresponding port for a parallel adapter (e.g., SUNIX).
Properties -> Resources
Note down the first value in the first line below resource settings.
|I/O range||0378 – 037F|
|I/O range||0778 – 077F|
In this example, the value is 0378.
Open Allplan's license settings:
Services application -> Utilities -> License -> License Settings
License check tab -> Specify searching order ... (or environment variable...)
Enter theI/O value followed by a "p"in the "HL_SEARCH=..." box. For example,
Click "OK" and then "Apply".