I purchased the license server. How can I install and configure the license server?
Allplan is using since version 2016 a new protection system. Licensing is based on CodeMeter by Wibu Systems AG since then. You can no longer use NemSLock Server with Allplan 2016 and higher.
Allplan requires a Product Key. Using this key, you can activate your license online. The Product Key is a unique, 26-digit character string. You can use it to activate a license for Allplan.
You can find your Product Key in Allplan Connect. Go to http://connect.allplan.com/license
Note: The license is downwards compatible til version Allplan 2016-1-4 even if a higher version is displayed.
To install the license server, download the software for the license server from Allplan Connect
or from our FTP server:
The Wibu license server is part of the CodeMeter driver, which is installed along with Allplan. If you have already installed Allplan on the license server, you do not have to install additional software. But you can also install the license server separately; you do not have to install Allplan.
In any case, install and activate the license server before you install Allplan on the clients.
You can activate a license in online mode only if you have ...
- Internet access
- a Product Key
- a license server license; you cannot use other licenses with the license server.
Installing the license server
- You must install the license server on a 64-bit Windows system.
- Start License Server Setup on the computer you want to use as the license server.
- Click Install.
- Start the license server by starting the License Settings program. Go to the License activation area, enter your Product Key and click Activate license.
- If you have more licenses for the license server, enter the respective Product Keys and activate the licenses.
- Afterwards, start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen: enter Codemeter and press ENTER. A dialog box opens. Click WebAdmin at bottom right.
Enter Localhost:22350in the address bar of your browser.
- Select Configuration -> Server -> Access server in the Network server area and click Activate.
- Click Apply.
Configuring the license server (optional)
You can use the CodeMeter WebAdmin application to administer the license server.
To start and stop the license server service, you can use CodeMeter Control Center.
- CodeMeter Control Center -> Action -> Start or Stop CodeMeter Service
By default, all users on the LAN, who have installed the CodeMeter driver, can use a license from the license server.
- Basic access control: you can enter a list of client computer names or IP addresses that are allowed to access the license server.
- Advanced access control: you can specify global access rules (for all licenses) to control access to the licenses.
To activate license tracking, you have to set the HKEY_LOCAL_MACHINE\SOFTWARE\WIBU-SYSTEMS\CodeMeter\Server\CurrentVersion\LogLicenseTracking registry entry to 1 and restart CodeMeter Service.
After having activated this key, you can use CodeMeter WebAdmin to create a report showing details about the licenses used over a specific period of time. To do this, open CodeMeter WebAdmin and go to the 'Server' - 'License Tracking' page. Select the period of time and the license for which you want to generate a report. Then click 'Create report'. If you click a single bar, you will get detailed analyses per day or per hour.
CodeMeter WebAdmin saves the reports to C:\ProgramData\CodeMeter\Logs.
Installing and configuring clients
Note for Version 2016: Install at least Allplan 2016-1-4 on the clients.
The license server license will be detected automatically on the network.
Install Allplan on the clients. When you are prompted to select the license file, click Use active license. Follow the installation instructions.
- You do not need to activatethe clients.
Allplan automatically finds the license server on the local network. If you have not selected a license, Allplan automatically selects the first available license.
After having installed Allplan on the clients, you can use the 'License Settings' dialog boxto configure license selection.
Services application -> Utilities -> License settings
- License activation: this area is not relevant to clients taking their license from the license server.
- License selection: use this section if you get the license from a license server or if you have several licenses and you want to select the preferred license.
- Start as a viewer: click this button if you want to start Allplan as a viewer.
You can see the names of the available licenses with their seat numbers.
The 'Available' column indicates how many licenses are still available. Click the dropdown arrow to see a list of users currently working with a license.
Select the check box in front of a license to select this license as a favorite. You can mark as many licenses as you want. Allplan will then prefer these licenses. Click to select one ore more licenses Allplan is not to use. If you do not select any license or if you have selected several favorites, Allplan will automatically use the first free license it finds.
Find license server automatically:
When you select this option, Allplan automatically detects a license server on the LAN. In some cases, such as VPN connections, Allplan may not be able to detect a server automatically. In this case, you can enter the server manually (see Additional server name).
Note: Only the Windows administrator can change this option.
Additional server name:
If 'Find license server automatically' is not active or Allplan has not automatically found a license server, you can manually enter the name or the IP address of the server. If 'Find license server automatically' is active, you can enter an additional server. After having entered the server name, click 'Update' to see the licenses of the license server. Use semicolons to separate several server names.
You can find detailed information on the license server in the License Settings help (F1 key).
Allplan communicates with the license server via TCP/IP. By default, communication is via Port 22350 unless you change the port in CodeMeter WebAdmin.
If a firewall is active on your computer, you must enable port 22350 for TCP and UDP. If the firewall filters in an application-specific manner, you have to enable the CodeMeter.exe license server service. You can find this service in the %Program Files (x86)%\CodeMeter\Runtime\bin Windows folder. Define the CodeMeter.exe service as an exception in the firewall. Some anti-virus programs also include firewall functions. If you are not sure, contact the manufacturer of the anti-virus program.
Allplan from version 2011
Parts of Allplan 2011 have been reprogrammed and are completely new. Allplan uses a graphics library, which has been developed especially for CAD programs and visualization tasks. Depending on the data type and application, the display speed of Allplan is much higher than that of earlier versions, and refresh operations are considerably shorter. What's more, you can create hidden line images in real time.
This new technology is not a one-to-one implementation of the software-based solution in the previous version. Instead, a hardware-based approach is used. When it comes to data processing, the graphics card takes on much of the work. The different behavior of these two technologies that may occur in some parts is inherent. Therefore, the resulting display and refresh operations may differ slightly from what you are used to.
General graphics card requirements for Allplan
To fully exploit hardware acceleration capabilities, you require an Open GL 2.0 and DirectX10 (chip-based) compatible graphics card with 512 MB or more memory. Although Windows XP does not support DirectX10, Allplan only requires the chip-based support of the graphics card to manage the graphics library. OpenGL 2.0 is used in 2D and in visualization windows. These changes employ the latest technology in graphic display, so selecting a capable graphics card, and using the proper drivers is essential.
For more information on graphics card specifications, go to:
Professional graphics cards versus Consumer-Level cards
Graphic card manufacturers typically have different product lines targeted for "gamers" and "professional users". While the hardware setup is very similar in case of both cards, there are key differences in their firmware and driver. "Consumer-Level cards" (such as Nvidia GeForce and AMD/ATI Radeon) are optimized for 3D games and technologically designed for DirectX10, as speed is more important than image quality.
Typically a 3D model in a game contains a low number of polygons with textures applied to them, while in CAD applications polygon count is high, and the image quality of wireframe models or shaded models is more important than navigation speed. Also, professional cards' memory usage is optimized for using multiple application windows, while in gaming this is not relevant.
Another key difference between the two product lines is the way they are delivered and supported. Professional cards (such as Nvidia Quadro and AMD/ATI FireGL/PRO) are built according to the video chip manufacturer's references, so you can always be sure that the driver delivered by the video chip manufacturer (such as Nvidia or AMD/ATI) fits your card.
The manufacturers of Consumer-Level cards (such as ASUS, Sapphire, Gigabyte, PNY and so on) may diverge from the chip manufacturer's references, so their drivers may not be compatible with the chip manufacturer's reference driver. Also, the product life cycle and driver release cycles are much shorter in case of gaming cards, usually 6 months up to 1 year at most and a 1-year warranty period maximum.
Example: comparison of graphics cards
Professional graphics cards / workstation
Professional graphics cards versus Consumer-Level cards
Professional graphics cards differ considerably from "Consumer-Level cards" for private users with regard to specific market segments with special requirements:
- Extensive application tests and certifications with CAD providers
- Optimized and advanced support for API as well as further developments
- Longer product life cycles and availability
- Direct product support
- Longer warranty period
Nemetschek Allplan GmbH cooperates with Nvidia und AMD to test graphics card drivers for the Nvidia FX Quadro/ Quadro and AMD/ATI FireGL/ Fire Pro series. These product lines are tested, certified and recommended for Allplan by Nemetschek Allplan Systems GmbH.
For more information on certified graphics cards, go to:
There are four different categories and areas:
|Graphics card||Application||Quality tests||Status|
|Gaming graphics cards||3D Games||Tested / not tested||Not recommended|
|Professional graphics cards||3D basis||Certified and recommended||End of life|
|Professional graphics cards||3D performance||Certified and recommended||End of life|
|Professional graphics cards||3D high performance||Certified and recommended||End of life|
Recommended graphics cards for laptops (Windows)
For reasons detailed above, we cannot recommend any specific card and driver combination for laptops. However, there are professional graphics cards available for high-end laptops such as NVidia FX Quadro & Quadro NVidia "M" or AMD/ATI FireGL & FirePro "Mobility".
These graphics cards are just as good as their desktop counterparts.
Laptops with Consumer-Level cards have been tested only briefly and cannot be recommended. We have had bad experience with on-board Intel graphics cards.
Graphics cards drivers for Apple Macintosh
Since Macs come with a default graphics card (on-board or gaming), and the drivers are bundled with system updates, we cannot recommend a specific card.
Graphics cards for MacOsX 10.6 (Leopard) or later and Boot Camp support Open GL 2.0 and DirectX10. Currently, there is only one series that is equipped with a professional graphics card: Mac Pro with NVidia FX4800 for Mac.
Notes for Allplan and Macintosh:
- There is no provision for a direct installation under Macintosh.
- Access to Windows must be straight from the Boot Camp installation.
- For performance reasons, Parallels Desktop cannot be used in conjunction with Nemetschek Allplan.
We kindly ask you to understand that Nemetschek Allplan cannot provide support for Boot Camp installations.
Installing graphics cards drivers (Windows)
Graphics cards only work properly if they have a hardware provider supplied driver (not system built-in driver) installed correctly. It may happen that remnants of a previous installation interfere with the current driver installation. If you experience display issues with the drivers listed below, please "clean-install" the driver again. "Clean-install" means removing all previous driver files before installing a new driver. Unfortunately, a simple uninstall may not efficiently remove all components of a driver. There are tools that can do it, like ATI's cat uninstaller or third-party tools like driver cleaner or driver cleaner pro 1.5.
Graphics card drivers for laptops (Windows)
In most cases, graphic card drivers for laptops are supplied by the laptop manufacturer, and graphic card provider supplied drivers will not install on laptops. This makes it practically impossible for us to test laptop graphics cards. If you are experiencing display issues with your laptop, and your supplier does not offer you a driver update, you might try - at your own risk - to tweak a desktop driver to work on your laptop. Note that this is obviously not encouraged by your laptop supplier.
Why is Allplan running so slow?
Check the following points:
1. Current version
Make sure you work with the current Allplan version.
- Do the following or ask your system administrator to do this:
Open Allplan and click the ‘?’ icon in the upper right-hand corner. Click ‘Update Allplan’.
Select 'Find now'. If Allplan finds updates or hotfixes, download the installation packages.
- Deactivate the virus scanner while your are installing updates or hotfixes. This might require administrator privileges. Contact your system administrator if you have problems.
- Right-click the Allplan icon on the desktop. A shortcut menu opens.
Select ‘Run as administrator’ and click ‘Yes’ to confirm the following message.
As a result, Windows security settings do not block the installation.
2. System requirements:
Check the hardware and software required for your Allplan computer.
2.a)Download and run the system test.
Check the notes.
2.b)Check the Allplan system requirements:
2.c)You can find information about graphics cards at
2.d)You can find server operating systems you can use for the central file storage of Allplan at
3. Hotline tools:
Start the Services application, open the ‘Service’ menu and select ‘Hotline Tools’. To save your settings, select the following tools.
- savestd: Saves user defaults.
- savereg: Saves CAD registry settings.
Start the Services application, open the ‘Service’ menu and select the following ‘Hotline Tools’:
- cleanup: Initializes the display.
- cleanstd: Resets CAD defaults.
- cleanreg: Resets CAD registry settings.
Check whether this has solved the problems.
If this is not so, restore the settings you just saved. To do this, start the Services application, open the ‘Service’ menu and select the following ‘Hotline Tools’:
- reststd: Restores saved user defaults.
- restreg: Restores CAD registry settings.
4. Color scheme selected in Allplan:
Start Allplan, open the ‘View’ menu, point to ‘Toolbars’ and select ‘Customize User Interface’. Open the ‘Customize’ tab and set ‘Color scheme and icon design’ to ‘Windows’.
5. Check the availability of all projects that are not online (if you use Workgroup Manager):
Start Allplan, open the ‘File’ menu and select ‘New Project, Open Project’. Deactivate ‘Check availability of all offline projects’.
6. Virus scanner
Check whether an anti-virus program is running in the background of the computer or server.
If so, reduce protection to "programs only".
Scanning "all files" can take a long time, considerably slowing down your computer when you switch between projects or exit the program.
You can exclude the Allplan installation folders from real-time scanning.When you start the Services application, you can see a list of the folders to be excluded.
You can find more information at
Changes in the settings of the virus scanner only come into effect when you re-start the computer.
7. Aero desktop effects
Deactivate the Aero desktop effects of Windows.
To do this, open the Control Panel, select ‘Ease of Access’ and go to the ‘Make things on the screen easier to see’ area.
Select the ‘Turn off all unnecessary animations (when possible)’ option.
8. Name resolution on the network
If Allplan takes several minutes to start, name resolution on the network may not work.
To check this, do the following:
Right-click the Windows Start Button, select ‘Run’, type in ‘cmd’, click OK, type in ‘Nslookup’ and press ENTER.
Go to the line following the > character, type in the name of the Allplan data server and press ENTER.
The reply starts with the name and address of the server providing name resolution.
You can find the name and address of the Allplan data server in the second group.
If problems occur, contact your network administrator and ask him or her to configure name resolution correctly.
9. Speed of Allplan projects
Check whether some Allplan projects are slower than other Allplan projects.
Start with the empty project and check whether it is slow too.
After this, select any other Allplan project.
If it is only the current project that is slow, the problem may be caused by the data of the current project.
In this case, the data of this project must be analyzed in detail.
Contact technical support.
10. Network: checking out Allplan using Workgroup Manager
If you use Allplan with Workgroup Manager, you can check whether the problems are caused by the network. To do this, check out the workstation with the project in question and use the project on the local Allplan workstation.
You can find detailed information on checking out an Allplan workstation using Workgroup Manager in the
Services application. Open the ‘Help’ and select ‘Workgroup Manager’.
After you have checked out the workstation, Allplan no longer accesses the central file storage of the server.
If this has solved the problems, they are caused by the network. In this case, the network must be checked in detail.
Contact your network administrator and ask him or her to do this.
If the project is still slow, the problem may be caused by the data of the current project.
In this case, the data of this project must be analyzed in detail.
Contact technical support.
11. Log files and system information files
If all the points above do not solve the problems, technical support requires more system information about the computer running Allplan.
- So, we would be grateful if you could send us a support request (Allplan Hotinfo with Allplan logging).
To create a support request, start the Services application, open the ‘Service’ menu and select ‘Create support request (Hotinfo)’.
Several dialog boxes open. Select ‘Technical Support Allplan’ and ‘Enquiry with Allplan logging’. Enter all the data required. Finally, click ‘Finish’.
Another dialog box opens, prompting you to start Allplan. Click the ‘Start Allplan’ button.
Allplan starts, logging all processes.
Try to reproduce the problem as exactly as possible.
Exit Allplan as soon as possible, reducing the data in the log file to a minimum.
Then click ‘Next’ to generate the support request with the log file.
You can find more information about Hotinfo at
- To analyze the Windows system environment, we would ask you to send us the logs created by Windows Event Viewer of your computer.
To start Windows Event Viewer, right-click the Windows Start Button, select ‘Run’ and type in ‘eventvwr.msc’.
You can also type in ‘Event Viewer’ in the search box of Windows. This displays the link file to the Windows event logs.
Using Event Viewer, create *.evtx files for the application log and the system log in the ‘Windows Logs’ area and for the ‘Administrative Events’ log in the ‘Custom Views’ area.
Please send us the files.
Allplan crashes when you open the Wall dialog - what can you do?
Since Allplan version 2020, you can also use OpenGL in Allplan if you use an onboard graphics card. Provided this card supports the OpenGL version listed in the system requirements:
System requirements Allplan 2020
In connection with outdated grafic card drivers and current Windows updates, the described crashes may occur in individual cases.
In this case, please update the drivers of your graphics card(s) first by downloading the appropriate driver from the manufacturer's homepage and then installing it:
AMD grafics driver
Intel grafics driver
NVIDIA grafics driver
Important: please do not use the Update Driver button in the Device Manager.
If the problem is not solved after the driver update, please contact your Allplan support.
Which graphics cards are recommended for Allplan?
Follow this link to see a list of the AMD/ATI & NVidia graphics cards manufacturers that are CERTIFIED FOR ALLPLAN.
We have tested the OpenGL functionality and the animation performance of various Allplan modules with specially prepared data with each of the cards available.
The tested drivers can be found on the homepage of the individual manufacturer. The driver versions that were used in the tests are included in the tables so that you can compare the data. However, we strongly recommend that you always installthe current driver of the manufacturer.
It is a good idea to check your system using the system tool you can find on our homepage:
Allplan 2011 was revised completely for accelerated graphical representation.
To guarantee full performance support for Allplan 2011 and later, please check that your graphics cards meet the hardware requirements for DirectX 10 & OpenGL 2.0 (chip-based). In addition, you need to install the current drivers. Allplan will automatically switch to the conventional drawing method when it starts and finds old graphics cards that do not meet the requirements stated above.
For more information on graphics card specifications, go to
We kindly ask you to understand that products of other manufacturers that are not mentioned have not been tested and therefore cannot be recommended.
How can Allplan be operated under a QHD / UHD / 4K resolution?
Starting with Allplan 2018, a query will appear in the Allplan Start under a QHD / UHD / 4K resolution (from 2560 x 1600), in which you can decide whether the operating system scaling should also be used in Allplan. This choice can be changed at any time in the Allplan Options-> Desktop Enviroment- > Display-> Scaling of the user interface.
If this option is switched on, Allplan uses the scaling level, which is set globally in the display settings of the operating system. Side effects of this scaling can be slight blurring in the symbols, drawing elements, and dropped graphics in Allplan.
Please note that this functionality is only available from Windows 8.1 and higher.
After I have updated the driver of a graphics card from the Nvidia Quadro or GeForce series, I cannot start Allplan anymore.
I can see numerous error messages. What can I do?
Allplan no longer starts after you have installed a current driver of the Nvidia GeForce or Nvidia Quadro WHQL series.
You can solve the problem as follows:
For customers running Allplan 2014:
Install at least version 2014-1-3. This version works with the drivers mentioned above.
For customers running Allplan 2013 or an earlier version:
Start the Services application.
Select Service -> Windows Explorer -> General program data.
(Allplan 2012: Services application -> Service -> Windows Explorer (program folder))
Open the ETC folder and then the "Shaders" folder, for example, C:\ProgramData\Nemetschek\Allplan\2013\Etc\Shaders.
Find the "Postprocess.frag" file and rename it "Postprocess.OLD".
Copy the "Postprocess.frag" file, which you can find attached to this FAQ, into the "Shaders" folder.
A note on Allplan 2014-1-3:
Download this version from Allplan Connect or from the FTP server.
Copy this link and paste it into the address bar of Windows Explorer. Then press ENTER.
This opens the folder on our FTP server.
Select the appropriate file (for example, 'DoWn-allplan2014-1-3_x64-cad.zip' for 64-bit systems) and select Edit -> Copy (Ctrl+C). (If you run the Windows 32-bit system, download the other file.)
Switch to a folder on your computer and select Edit -> Paste (Ctrl+V).
After having downloaded the file, you can decompress it and start installing it by double-clicking the exe file.
To download large files, you can also use a download client, such as Filezilla (http://filezilla-project.org/).
Where can I find the system requirements and the system test for Allplan 2021
Under the following link you will find comprehensive information on the topics:
- system test
- System requirements
- Graphic cards
The following link contains computer models tested and recommended by Allplan:
Quality reporter notified us of a crash. In analyzing the data, we found that you can improve the stability of your Allplan installation by installing the current graphics card driver.
You can find the current driver on the homepage of the graphics card manufacturer.
http://www.amd.com/de Support & Driver -> Download driver
http://www.nvidia.de Download driver
Use the driver on the homepage of the manufacturer. Do not use the driver provided by Windows Update.
Notes for notebook users:
It is essential that you install the graphics card drivers provided by the notebook manufacturer! You can find the current drivers on the homepage of the manufacturer.
- If the program still crashes after you have installed the latest graphics card driver, change the graphics mode from OpenGL to GDI+ in Allplan.
Allplan 2012-1 and later:
Start Allplan and select Tools -> Options.
Select Desktop environment -> Display > Hardware acceleration - graphics area: switch off the "Use OpenGL for all viewports" option. Restart Allplan.
From Allplan 2011-1 to Allplan 2012-0-2:
Start the Services application.
Service -> Hotline Tools -> draw -> OK
On = OpenGL mode
Off = GDI+ mode
- You can find information on graphics cards at
Can I run Allplan on Apple computers?
You have to options for running Allplan on Mac computers: natively using Boot Camp or virtually using Parallels Desktop. Please note that Allplan supports Boot Camp only. For installations with Parallels Desktop, we merely offer an installation guide ("Allplan On Mac", see below).
- MacBook Pro or iMac
- Intel Core i5 or i7 Processor
- 4 GB RAM
- 20 GB free hard disk space
- AMD or Nvidia graphics card
- Mac OS X Mountain Lion 10.8
- Windows 7, 64-bit, Service Pack 1
In addition when using Boot Camp:
- Boot Camp Windows installation
- A blank CD or DVD
- The function of the DEL key needs to be moved to an existing key; otherwise, logging on to Windows requires an external keyboard.
In addition when using Parallels Desktop:
- Parallels Desktop 8 for Mac
- A license for Parallels Desktop 8 (you can request a trial license for Parallels Desktop while installing)
- Allplan On Mac setup file; you can download this file from Allplan Connect: connect.allplan.comde/support/downloads.html
- Windows 7 Professional 64-bit license and DVD
- Allplan 2012-1 DVD or download
- You can find further information on Allplan On Mac at:https://connect.allplan.com/de/more/allplan-on-mac.html
There is no provision for a direct installation under Mac OS.
We kindly ask you to understand that Allplan cannot provide support for installing Boot Camp.
An installation with Parallels Desktop is subject to the following conditions and restrictions:
- The Allplan On Mac software is free to download.
- Setup is offered as a "technology demo".
- As this is a technology demo, Allplan does not assume any responsibility or liability for the reliability of the complete system in any environment; nor does it provide any technical support.
- There may be some restrictions in conjunction with some hardware combinations.
We tested the following constellations: Windows 7 64-bit | Parallels 8+9 | Allplan 2013-1
Allplan 2014-1 runs with Parallels 9.