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Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015  | Последнее изменение: 12.11.2020
2 user(s) found this FAQ helpful

Question:

Allplan does not react promptly or seems to hang after I have selected the "Open on a Project-Specific Basis" or "New Project, Open Project" tool.

One of the following virus scanners is running: Trendmicro, McAfee, Kaspersky, Avira, F-Prot and others.
What can I do to solve this problem?



Answer:

Check whether updating the software of the virus scanner solves the problem.

If it doesn't, configure the real time scanner of the virus scanner so that it no longer scans the program folder and data folder of Allplan.

Start the Services application. Make a note of the following paths displayed in the Services application window:

Program folder
General program data
Central file storage folder

Define these folders as exemptions in your virus scanner.


Bear in mind that virus scanners may be installed on the server and the clients (provided you work with a server).
For more information on the virus scanner, contact the manufacturer.

Загрузка PDF  FAQ_EN_Real_time_scanner_blocks_Allplan_data.pdf ...
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011  | Последнее изменение: 05.10.2020
19 user(s) found this FAQ helpful

Question:

I just installed an upgrade. How can I convert all the projects at once?



Answer:

Back up all the projects beforehand!

Do the following:

  • Exit Allplan on all workstations.
  • Only when working with Workgroup Manager:
    Log in as the Allplan administrator (sysadm).
  • Start the Services application.
  • Only when working with Workgroup Manager:
    Make sure all the computers where projects are located are up and running.
    To check this, select:
    Services application -> Workgroup Manager -> Information -> Display Project List(the second column displays the computer where the project is located).
  • Go to the computer where you want to convert the data and set the drawing file size to the maximum value:
    Services application->Service ->Hotline Tools->docsize ->512 (or 1024, if available) ->OK
    Note:
    After data conversion, you can set the drawing file size back to the initial value.
  • Start converting the data (use the computer where you have changed the drawing file size):
    Services application ->Service ->Hotline Tools -> datwaprjs: convert data of all projects
    If you reply "Yes" at the following two prompts, the program will convert the data of all projects.



Notes:

The time it takes to convert the data depends on various factors:

  • Number of projects
  • Size of each project
  • Performance of the computer converting the data
  • Network performance


It is possible to start data conversion from several workstations at the same time.

Загрузка PDF  FAQ_EN_Converting_all_Allplan_projects_in_a_single_o...
Версия:  Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011  | Последнее изменение: 15.11.2017
1 user(s) found this FAQ helpful

Question:

How can I update cross-section catalogs or install country-specific cross-section catalogs in Allplan 2011 and later?



Answer:

To install and save cross-section catalogs in Allplan 2011 and later, select Tools -> Defaults -> Cross-Section Catalogs. A dialog box opens. You can find a folder symbol and a disk symbol at bottom left.

To install cross-section catalogs, use the folder symbol. Another dialog opens, where you can select the cross-section catalog file you want to install. Select the file to be installed and click "Open" to confirm. This installs the corresponding cross-section catalog, which you can now use in Allplan.
To install country-specific cross-section catalogs, select the "Ing" folder, which was created when you installed Allplan. You can find it in the Allplan installation path (e.g., c:\Nemetschek\Allplan 201x\New\Ing - more information on the Allplan installation path is provided below in the "Notes" section).
This folder includes the country-specify cross-section catalog files.

To save a custom cross-section catalog, use the disk symbol. Another dialog opens, where you can select any folder to save the cross-section catalogs currently used in Allplan.



Note:

To update cross-section catalogs, you may need administrator privileges. If necessary, log on as an administrator before you start the update.

To use the cross-section catalogs for a specific project only, set the path settings for the cross-section catalogs of this project to project before you install the cross-section catalogs. In Allplan, open the "File" menu and select "Open Project..." Click the corresponding project with the right mouse button. Select "Properties". A dialog box opens. In the "Path settings" area, set the "Bar and mesh cross-section catalogs" to "Project".

To determine the path where Allplan is installed, use the Services application and select Service -> Hotline Tools-> showcfg. The Services application window shows the path of the Allplan installation folder.

The following abbreviations are used for the country-specific cross-section catalogs in the file names (axyzqusr.txt):
aut Austria
bel Belgium
bra Brazil
bul Bulgaria
deu Germany
eng England
fra France
hol Holland
hrv Croatia
ita Italy
kor Korea
pol Poland
rum Romania
rus Russia
slk Slovakia
svn Slovenia
swi Switzerland
tch Czech Republic
ung Hungary
usa USA

Загрузка PDF  FAQ_EN_Updating_cross-section_catalogs_(Allplan_2011...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2017 / Allplan 2016 / Allplan 2015  | Последнее изменение: 12.06.2020
1 user(s) found this FAQ helpful

Question:

What can I do if Allplan no longer starts after I have upgraded and the following messages appear?
Allplan
Stop

...

After this, Quality Reporter displays an error report.



Answer:

Exit Allplan on all workstations and do the following:
Open the Services application and make a note of the path to the 'central file storage folder', which is displayed in the Services application window.
In addition, check whether the workgroup manager line is followed by 'Yes' or 'No'.

Open the central file storage folder in Windows Explorer.

If the workgroup manager line is followed by
'Yes', open the NET subfolder.
'No', open the PRJ subfolder.

Find the 'project.dat' or 'project.Dat.xm' file in the NET or PRJ folder and rename it 'project-old.dat'.

After this, do the following:
Services application -> Service -> Hotline Tools -> reorg -> OK -> Restore project management file -> OK
The program creates a new, correct project management file and you can start Allplan again.



Note:

If you come across error messages while doing this, please email the following information to support@allplan.com:

  1. Describe exactly what you did before the error or crash occurred.
  2. The error message itself (as a screenshot).
  3. The log file (trace).
    https://connect.allplan.com/en/faqid/0001a27a.html
  4. A Hotinfo support request with question 01.
    https://connect.allplan.com/en/faqid/20130823123806.html
Загрузка PDF  FAQ_EN_Allplan_does_not_start_after_upgrade_Stop_mes...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012  | Последнее изменение: 30.01.2020
1 user(s) found this FAQ helpful

Task:

You have installed Allplan on several local workstations. Now you want to change the installation so that you can access a common network drive.



Note:

Before you switch to a network installation, it is essential that you back up all the data of all the workstations.
We strongly recommend that you take advantage of the expertise of Nemetschek’s technical support staff. We are happy to help you!



Solution:

The following description shows how to change several workstations where Allplan is installed locally and the project data is also stored locally on each computer to workstations with a common network drive without Workgroup Manager.

1st - getting ready
Choose one of the workstations where you will install all the projects and the office standard (hereinafter referred to as the main workstation).
First, move all the projects to the main workstation.

1.a: copying resources into projects
To make sure that the projects in your office have a uniform appearance, change the path settings for the projects' resources to 'Project'.
Make the following setting for each project:
Allplan -> File menu -> ProjectPilot - Admin -> select the individual projects one after the other -> right mouse button -> Properties -> Settings tab
Set the path settings for 'Pen and line definitions', 'Fonts', 'Patterns, hatching styles, area styles', 'Bar and mesh cross-section catalogs', 'Layer structures, line styles, drawing types' and 'Attributes proposed' from 'Office' to 'Project', if necessary.
The corresponding elements are copied from the office standard directly to the project. This ensures that the project settings stay the same even when you copy the project to the new server with the new office standard.

1.b: same folder name as project name
Open the 'General' tab and select the 'Same folder name as project name' setting if you want to proceed as described in 2b.

1.c: pen color ("Color stands for pen")
The pen color for the "Color stands for pen" setting is a user-specific setting that is not saved in the project but in the user folder (...\Usr).

2.a: backing up projects of the individual workstations and importing them to the main workstation (recommended method):
Back up the individual projects. To do this, open the Services application and select Data Backup -> Create -> Entire folders -> Projects.
You can back up several projects in a single operation.
Before you start, specify the backup folder on the network or on the local hard disk: Services application -> Configuration -> Backup path ->Browse for Folder.

The next step is to import the saved projects to the main workstation.To do this, open theServices application -> Data Backup -> Import -> Projects Before you import the individual projects, you can create new Allplan projects at the main computer. As an alternative, you can also create a new project during the import.

2.b: backing up projects of the individual workstations and importing them to the main workstation (special approach):
This approach should only be used with good reason for exceptional cases as it requires in-depth knowledge of Windows.
With this method, Windows Explorer is used to import the projects to the main workstation.
If some project names exist twice, you need to rename these projects before you back them up.

You can then rename the existing 'project.dat' file in the Prj folder of the main workstation.
Next, select the Services application -> Service -> Hotline Tools -> reorg -> Restore project management file.
The system creates a new project administration file (project.dat), which should list all projects with names.

Now the main workstation contains the latest version of all the projects of the office.

3rd - merging project defaults
Open ProjectPilot at the individual workstations and copy the elements you want to transfer (symbols, smart symbols, lists, schedules, and so on) to the external path. Of course, you can set the external path to a common network folder that can be accessed by all workstations.
Next, open ProjectPilot at the main workstation and copy the contents of the external path to the office standard.

4th - data backup

  • Back up the projects, office standard and user settings at the main workstation:
    You can also copy the ..\prj (projects), ..\std (office standard) and ..\usr (user folder) paths to a backup folder (Nemsic, for example) on the hard disk.
  • In addition, you need to back up the ..\usr\local folder at every stand-alone computer.
  • Export the user interface setting of each user to a file: Allplan -> Tools - > Customize .... -> Export...


5th - uninstalling
Remove Allplan from all workstations.

6th - reinstalling
Before you install the same version again, create and share a folder (Nemdata, for example) on the future data server. Create a subfolder - Allplan - in this folder.

The next step is to reinstall the same version on all the workstations.

Specify the following installation paths:
Program folder:
local (C:\Programs\Nemetschek\Allplan, for example)
Central file storage folder:
Browse -> Network...
Find the sharedNemdata folder and select the Allplan folder.

After this, start installing.

7th - testing the start and restoring the backup
After the installation (check whether Allplan starts), copy the ..\prj and ..\std folders you backed up from the main workstation to the new ...\Nemdata\Allplan server folder.

Next, use Windows Explorer to copy the contents of the former user folder (…\usr\local) of the stand-alone workstation to the new user folder of the computer you just installed.

8th - updating the project administration file
Go to the project.datfile in the ...\Nemdata\Allplan\Prjfolder and rename itproject.alt.After this, do the following:
Services application -> Service -> Hotline Tools -> reorg -> Restore project management file.

9th - summary
Now all the workstations access a common network drive with the same project pool and office standard.
With this type of installation, only one user can access a project at any one time. If several users are to work on a project at the same time, you need to install Workgroup Manager.

Загрузка PDF  FAQ_EN_Switching_from_single_installation_to_network...
Версия:  Allplan 2015 / Allplan 2014 / Allplan 2013  | Последнее изменение: 17.12.2015
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Question:

How can I move NemSLock Server to a new server?



Answer:

Reinstalling NemSLock Server

  • Select one of the temporary license files for NemSLock server (for example, 1234567a_001_psd.nslsrv). These licenses are valid for 30 days. However, each license includes only one seat of each configuration purchased. The full number of seats purchased will be available to you as soon as you have installed the registered licenses (see below). If you purchased a configuration for one seat only, you will, of course, receive only one temporary license.
  • When you opt for the “Custom” setup type, you can choose between the following program features:
    Console
    You can use this program to administer NemSLock Server. The console can be installed on several workstations. This way, you can administer the server from a number of different locations. However, you can only connect one console to the server at any one time.
    Server
    The actual license server.
    Logviewer
    This tool analyzes the log files of NemSLock Server.
    User List Generator
    You can use this tool to create the users for NemSLock Server from a text file or based on a server.
    By default, Setup installs all these features.
  • If your license includes configurations for several seats, you need to install the additional temporary license files for NemSLock server after the installation (see below).


Transferring the user administration from the old server (if users are available)

  • You can find the user administration in the program folder of the license server. Copy the "users.mcf" file to the program folder of the new license server.
  • Stop the license server service on the new server before you copy the file. To do this, start the "stopService.bat" program, which is also in the program folder of the license server.
  • After copying, start the license server service again. To do this, use the "startService.bat" program.


Returning the registered licenses

  • Open NemSLock 2006 Server Console on the old server by clicking the icon on the desktop or Start -> (All) Programs -> NemSLock 2006 Server -> NemSLock 2006 Server Console.
  • Click "Stop server".
  • Click "Modules".
  • Click "Transfer license permanently".
  • Confirm the following dialog boxes. Click “Browse”.Windows Explorer starts and opens the folder with the hcws-format file. Now you can use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer with Internet access and so on.Send this file by email to register@nemetschek.de.
  • We will send you an email, confirming that we have received the licenses.
  • You always have to return all licenses.
  • After you have done this, they are only valid for two more days.


Registering the license(s) on the new server

  • Open NemSLock 2006 Server Console on the new license server.
  • Click "Modules" on the left.
  • Select the seat you want to register. If your license contains configurations for several seats, read the notes further down.
  • Click "Registration request (register.txt)".
  • Click "Edit".
  • Fill out all fields marked with an asterisk (*). Make sure you enter your email address correctly, because the registered license file will be sent to this address (and not to the address of the person who sent the registration request!). Click OK to confirm.
  • Click "Create registration request".Windows Explorer starts and opens the folder with the "register.txt" file. Now you can use all the options provided by Windows Explorer: for example, you can attach the file to an email, copy it to a computer with Internet access and so on.Send the registration request by email to register@nemetschek.de.


If your license includes configurations for several seats, you must send a separate registration request for each seat. You will then receive a registered license file for each seat. You must install each file.

How to install licenses

  • Open NemSLock 2006 Server Console.
  • Click "Stop server" on the left.
  • Click "Modules" on the left.
  • Click ”Browse” to navigate to the registered license file.
  • Click "Install license file".
  • After this, you can start the server again by clicking "Start server".


Configuring the clients

  • Now you need to change each client to the new license server.
  • Click Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager.
  • If the license server window is hidden, click "Configure NemSLock Server"at the bottom. It is a good idea to lock this window. All you need to do is click the drawing pin icon.
  • Enter the computer name or IP address of the license server in the empty box. Then click the "Update” icon to the right.
  • Now the user can select one of the seats provided. Click "Close" to complete the configuration. Now you can start Allplan.
  • After having successfully connected to the license server, clear the check boxes for the trial licenses in the area at the top.


Notes:

  • If a user selects several configurations for a seat and starts Allplan, the license server will provide the required licenses; in other words, starting Allplan once might require two licenses. Consequently, fewer licenses are available to other users.
  • 2014-1 and later: If the latest version of License Manager is installed (file version 1. 0. 26. 153 or later, see License Manager- Options- System), you can also select several licenses. If one of the selected licenses is currently being used by someone else, the program will automatically select the next available license.
  • Clients communicate with the server by TCP/IP via port 10977. So you need to configure the firewall accordingly.
  • The license server and the licenses are downward compatible; they can be used in conjunction with older Allplan versions.
Загрузка PDF  FAQ_EN_Moving_NemSLock_Server_to_a_new_server.pdf ...
Версия:  Allplan 2015 / Allplan 2014 / Allplan 2013  | Последнее изменение: 30.11.2017 17:22
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Question:

How to install and run NemSLock Server?



Answer:

Before installing, check whether the package you received includes the following items:

  • Temporary licenses for NemSLock Server, e.g. 1234567a_001_psd.nslsrv
  • Temporary licenses for clients, e.g. 1234567a_001_psd_client.nslock



How to install NemSLock Server

  • Start the Setup program for NemSLock Server. You can find the latest Setup program on our FTP server:

ftp://nemhotline:ha37jvg8f@ftp.nemetschek.de/download/Allplan/Lizenzserver/2014/allplan2014-nemslock-lizenz.zip

  • Select one of the temporary license files for NemSLock Server. These licenses are valid for 30 days. However, each license includes only one seat of each configuration purchased. The full number of seats purchased will be available to you as soon as you have installed the registered licenses (see below). If you purchased a configuration for one seat only, you will, of course, receive only one temporary license.
  • When you opt for the “Custom” setup type, you can choose between the following program features:
    Console
    You can use this program to administer NemSLock Server. You can also install the console on more workstations so that you can administer the server from a number of different locations. However, you can only connect one console to the server at any one time.
    Server
    The actual license server.
    Logviewer
    This tool analyzes the log files of NemSLock Server.

By default, Setup installs all these features.
If you have several temporary licenses for NemSLock Server, use the server console to install the remaining licenses after the installation. The procedure is described in the section "How to install licenses".


How to register licenses

  • Open NemSLock 2006 Server Console by clicking the corresponding icon on the desktop or by selecting Start -> All Programs -> NemSLock 2006 Server -> NemSLock 2006 Server Console.
  • Click "Modules" on the left.
  • Select the seat you want to register. If your license includes configurations for several seats, you must send a separate registration request for each seat. You will then receive a registered license file for each seat. You must install each file.
  • Click the "Registration request (register.txt)" button.
  • Click "Edit".
  • You must fill out all fields marked with an asterisk (*). Make sure you enter your email address correctly, because the registered license file will be sent to this address (and not to the address of the person who sent the registration request!). Click OK to confirm.
  • Click "Create registration request". Windows Explorer opens and shows the register.txt file. If this window is closed, you can find this file in the program folder of NemSLock Server. If you installed the program to the path proposed, the path is:
    C:\Program Files (x86)\Nemetschek\NemSLock Server 2006\Programs\License
  • Now you can use all the options provided by Windows Explorer to copy the registration file to a computer with Internet access on the network. Alternatively, you can also use an USB stick. You can then email this file to us.
  • Send the email with the registration request to register@nemetschek.de



How to install licenses

  • Open NemSLock 2006 Server Console.
  • Click "Stop server" on the left.
  • Click "Modules" on the left.
  • Click "Browse" to navigate to the registered license file.
  • Click "Install license file".
  • After this, you can start the server again by clicking "Start server".



How to set up users (optional)

  • predefined user ALLis created automatically. If there is no other user, each user is given the privileges of the user ALL. By default, this user can use all licenses but cannot check out any licenses. By double-clicking the user, you can change the user's privileges.
  • predefined user ALLallows all users to use licenses. In order to do this, the users must be able to access the server. You do not need to create individual user profiles until you want to assign specific rights to individual users or limit access to selected users. predefined user ALL. If you want to work only with individual users, you should deactivate the predefined user ALL by revoking the user's right to use licenses.
  • predefined user ALL has administrator privileges unless another user is created and appointed as the administrator. As soon as you have appointed an administrator, ALL no longer has administrator privileges.
  • You can enter users in the “Users.mcf” file. predefined user ALL has administrator privileges again. In addition, each user can once again administer the license server using the console.
  • The administrator user is not a special user. If there are several administrator users, only one administrator user can start the console for this license server at any one time.
  • If you are setting up users without giving administrator privileges to anyone, the program will ask you whether you want to appoint yourself as the administrator.


You can also specify a domain (user authentication for Windows server). However, this is not mandatory. If you do not specify a domain, the program uses the Windows user name for each user.

The program writes the user accounts and the associated access rights as ASCII text to the users.mcf file.

You can find this file in the \Programs folder of the NemSLock Server installation. You cannot rename, delete or move this file. If the program can no longer connect to this file, you must exit NemSLock Server, restart it and enter all users again from scratch. predefined user ALLis retained.

Note:
Experienced administrators can use the PowerShell script NemGenUsers.ps1. This file is in the \Programs folder of the NemSLock Server installation or you can find it as an FAQ in Allplan Connect:

connect.allplan.com/en/faqid/20120907161911.html



How to install and configure clients

  • Use one of the nslock license files you received to install the clients. Do not use the trial license or the license server license. It is irrelevant which of the client licenses you use, as the actual license will come from the license server later.
  • You do not need to register the clients.
  • When switching from Hardlock to NemSLock (server), you need to update the client using a nslock license file.


After having installed the client, you need to switch to the license server:

  • Start -> (All) Programs -> Nemetschek -> Nemetschek SoftLock 2006 -> License Manager
  • If the license server window is not visible, select "Configure NemSLock Server" at the bottom. Lock this window. All you need to do is click the drawing pin icon.
  • Enter the computer name or IP address of the license server in the empty box. Then click the "Update” icon to the right.
  • Now the user can select one of the seats provided.
  • After having successfully connected to the license server, clear the check boxes for the trial licenses in the area at the top.
  • Click "Close" to complete the configuration. Now you can start Allplan.



Notes:

  • If a user selects several configurations for a seat and starts Allplan, the license server will provide the required licenses; in other words, starting Allplan once might require two licenses. Consequently, fewer licenses are available to other users.
  • 2014-1 and later: If the latest version of License Manager is installed (file version 1. 0. 26. 153 or later, see License Manager- Options- System), you can also select several licenses. If one of the selected licenses is currently being used by someone else, the program will automatically select the next available license.
  • Clients communicate with the server by TCP/IP via port 10977. So you need to configure the firewall accordingly.
  • The license server and the licenses are downward compatible; they can be used in conjunction with older Allplan versions.
Загрузка PDF  FAQ_EN_Installing_and_configuring_NemSLock_Server.pd...
Версия:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011 / Allplan 2009  | Последнее изменение: 11.07.2016
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Question:

I have received a license for my dongle. How can I install this license?



Solution:

1. License on hard disk (or network drive)
Copy the license files to any folder, for example, C:\License, and select this folder when you install the license.

a. During setup
While installing Allplan, select the 'License file from any folder' option and choose the folder with the license files.

b. Installing a license later
To install the license, select
Services application -> Utilities -> License -> Install HARDLOCK License
A dialog box appears. Select the folder with the license files.

2. License by email
If you have received the license by email, save the attachment to any folder, for example, C:\License, and proceed as described in step 1.
If the licenses are compressed (*.zip), extract them first using an appropriate program, such as Winzip (www.winzip.de).

3. License on storage medium (CD or USB stick)
You can also copy the license files to a storage medium (USB stick, for example) or write them to a CD and then proceed as described in step 1b.



Notes:

  • If you have received a license for a license server, read the instructions in the documents for the license server. If any questions arise, contact technical support.
  • Keep the license in a safe place as you may need it for future installations or if there are problems.
  • Make sure you install the license that is appropriate to the dongle you use, as each license matches only a single dongle. time.
  • Setup needs to access the license file(s) during the entire installation process. It is therefore not possible to read the license file(s) from a CD and then remove this CD during installation. You are advised to copy the license file(s) to a folder on the hard disk.
Загрузка PDF  FAQ_EN_Installing_license_for_dongle.pdf
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