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Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 09.10.2020
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Question:

After crashing, Allplan does not start anymore. When you open license selection in the license settings, you can see the following message: "Cannot find a license for running Allplan." How to solve this problem?



Answer:

Restart the service:

Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.



The crash causes this problem. The fact that the license is not available is a consequential error.

Note:

If Allplan crashes often,
send the following information by email to your Allplan Support:

  1. An exact description of the last step before the error or crash occurred.
  2. The error message itself (as a screenshot). To find out how to take a screenshot, look at
    https://connect.allplan.com/en/faqid/0001cb36.html
  3. A support request (Hotinfo) with question 01. To find out how to create a support request, look at
    https://connect.allplan.com/en/faqid/20140528094911.html
  4. The 'Allplan.out' log file. To find out how to create a log file, look at
    https://connect.allplan.com/en/faqid/0001a27a.html
Загрузка PDF  FAQ_EN_Allplan_does_not_start_after_crashing_-_canno...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016 / Allplan 2015  | Последнее изменение: 25.11.2019
4 user(s) found this FAQ helpful

Note:

You can help the technical support team to process your request by generating a support request with the Hotinfo program and sending it to us.

The generated support request will help to avoid unnecessary questions and delays, as it automatically contains all necessary information pertinent to the problem in question.


Procedure:

The Hotinfo program is installed along with Allplan; you can start it over the following ways:
1. Start -> All Programs -> Nemetschek -> Allplan [version number] -> Hotinfo [version number].
2. Allplan -> ? -> Generate support request (Hotinfo)
3. Allmenu/Services -> Service -> Create Support request (Hotinfo)


Select the team with whom you wish to communicate:
Choose the relevant entry, for example, Technical Support Allplan. The email address of the selected team is entered automatically.

Select the areas on which you have questions:
Please select the question that is pertinent to your support request.
You only need to select question 2 when Allplan support is requesting it from you.

01. General inquiry
02. Inquiry with Allplan logging

Note on question 02:
If you have selected question "02. Inquiry with Allplan logging", you can start Allplan straight form the Hotinfo after the questions.
This will generate and attach a log (trace).
Start Allplan by clicking on the button “Start Allplan”
Carefully reproduce the problem – for example, perform the steps that lead to the failure.
Then click "Next" to generate the support request with the trace.
You can click the "Take screenshot" button at any time while Allplan is running in logging mode. This way, you can quickly and easily save any error messages that may be displayed.

Enter your contact address:
Please enter your name, telephone number and email address
so that the technical support team can contact you.

Please describe the problem:
Describe the problem in detail (for example, include the exact wording of error messages).

Select the files you want to attach to the email:
You can include additional files with important information such as damaged drawing files, NID files or other files.

Note:
These files are only attached to the email when you send the Hotinfo by clicking “Finish” -> Option “Start email program…" or send it to us over File -> Send Message...".
See note further down.

Create the screenshots you want to attach to the email:
You can use the "New screenshot" button to take screenshots of the entire screen and send them as a file attachment to the Hotinfo.

Note:
These files are only attached to the email when you send the Hotinfo by clicking “Finish” -> Option “Start email program…" or send it to us over File -> Send Message...".
See note further down

Finish
Here you have the possibility over the pre-selected option "Start Email program..." to start your email program with the created Hotinfo, the generated files as a file attachment and the correct destination address. You only need to press 'Send'.

Over option "Open Hotinfo file to save it..."you can open the support request, save, and send as an email attachment to support.de (please no spam) @ (please no spam) allplan.com, if no e-mail program is installed locally.
In this case, make sure to attach in addition to the support request all additional files also. Attach the "attached files" and "generated screenshots" independently as attachment to your email.

Загрузка PDF  FAQ_EN_Generating_a_support_request_using_Hotinfo.pd...
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017 / Allplan 2016  | Последнее изменение: 25.11.2019
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Question:

What can I do if Allplan does not start?


Answer:


Work through the following steps:

Step 1 - run as administrator
Start Allplan with the ‘Run as administrator’ option.
To do this, right-click the Allplan icon and click ‘Run as administrator’.
If Allplan does not start, go to step 2.

Step 2 - cleanup
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanup -> OK
If Allplan does not start, go to step 3.

Step 3 - cleanstd
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanstd: reset CAD defaults -> OK -> OK -> Yes -> OK
If Allplan does not start, restore the settings:
Services application -> Service -> Hotline Tools -> laststd: restore the last settings -> OK -> OK -> Yes -> OK
Go to step 4.

Step 4 - cleanreg
Allplan is not running. Start the Services application and do the following:
Services application -> Service -> Hotline Tools -> cleanreg: reset CAD registry settings -> OK -> OK -> Yes -> OK
If Allplan does not start, restore the registry settings:
Services application -> Service -> Hotline Tools -> lastreg:restore most recent CAD registry settings -> OK -> OK -> Yes -> OK
Go to step 5.

Step 5 (Allplan 2016 and later)
Restart the Wibu service:
Start CodeMeter Control Center.
To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.

CodeMeter Control Center -> Process -> Start CodeMeter Service
If the service is running, stop it and restart it.

If Allplan does not start, go to step 6.

Step 6 (Allplan 2016 and later)
Go to the Wibu website and install CodeMeter User Runtime Version for Windows (64-bit version).
You can find the installation program at https://www.wibu.com/de/anwendersoftware.htmlor on the Nemetschek FTP server ftp://nemhotline:ha37jvg8f@ftp.nemetschek.deat download/General/Wibu/CodemeterRuntime.exe

Start the ‘CodeMeterRuntime.exe’ file.
To do this, right-click this file and select
‘Run as administrator’.
Confirm all messages displayed and the defaults by clicking ‘Next’.
CodeMeter Control Center will be installed afterwards.
If Allplan does not start, go to step 7.

Step 7 - contact Technical Support
Send the following information by email to support.de@allplan.com:

  1. An exact description of the last step before the error or crash occurred.
  2. The error message itself (as a screenshot). To find out how to take a screenshot, look at
    https://connect.allplan.com/en/faqid/0001cb36.html
  3. A support request (Hotinfo) with question 01. To find out how to create a support request, look at
    https://connect.allplan.com/en/faqid/20140528094911.html
  4. The 'Allplan.out' log file. To find out how to create a support request, look at
    https://connect.allplan.com/en/faqid/0001a27a.html
  5. Allplan 2016 and later -> a screenshot of the Wibu Control Center. To do this, use the Windows start menu and select CodeMeter -> CodeMeter Control Center. As an alternative, open Search by clicking the Search button on the Start screen and enter Codemeter.


We will contact you.

Загрузка PDF  FAQ_EN_Allplan_does_not_start.pdf
Версия:  Allplan 2020 / Allplan 2019 / Allplan 2017 / Allplan 2016 / Allplan 2015  | Последнее изменение: 12.06.2020
1 user(s) found this FAQ helpful

Question:

What can I do if Allplan no longer starts after I have upgraded and the following messages appear?
Allplan
Stop

...

After this, Quality Reporter displays an error report.



Answer:

Exit Allplan on all workstations and do the following:
Open the Services application and make a note of the path to the 'central file storage folder', which is displayed in the Services application window.
In addition, check whether the workgroup manager line is followed by 'Yes' or 'No'.

Open the central file storage folder in Windows Explorer.

If the workgroup manager line is followed by
'Yes', open the NET subfolder.
'No', open the PRJ subfolder.

Find the 'project.dat' or 'project.Dat.xm' file in the NET or PRJ folder and rename it 'project-old.dat'.

After this, do the following:
Services application -> Service -> Hotline Tools -> reorg -> OK -> Restore project management file -> OK
The program creates a new, correct project management file and you can start Allplan again.



Note:

If you come across error messages while doing this, please email the following information to support@allplan.com:

  1. Describe exactly what you did before the error or crash occurred.
  2. The error message itself (as a screenshot).
  3. The log file (trace).
    https://connect.allplan.com/en/faqid/0001a27a.html
  4. A Hotinfo support request with question 01.
    https://connect.allplan.com/en/faqid/20130823123806.html
Загрузка PDF  FAQ_EN_Allplan_does_not_start_after_upgrade_Stop_mes...
Версия:  Allplan 2015 / Allplan 2014 / Allplan 2013 / Allplan 2012 / Allplan 2011 / Allplan 2009  | Последнее изменение: 22.01.2020
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Question:

How can I remove NemSLock completely from a computer?



Answer:

Do the following:

  1. Uninstall Softlock 2006 by clicking Start -> Control Panel -> Programs and Features.

  2. Select "Nemetschek SoftLock 2006" and then click "Uninstall/Change". Select "Remove" -> Next -> Yes.
  3. Extract the "NSLFixer2006.zip" file attached and copy it to any folder on your computer. If your email provider or firewall software has blocked this file, you can also download it from our webdrive. Use this link:

    https://webdrive.allplan.com/index.php/s/4LrjrymoxESzC6p

    The tool "NSLFixer2006.exe" is under Allgemein/Nemslock

    (click on the right hand side next to file size on the three dots and chose 'herunterladen')

  4. Start NSLFixer2006.exe by double-clicking it.
    Important note:
    If you are running Windows Vista or a newer operating system, click the program with the right mouse button and select "Run as administrator". Confirm the following message.
  5. Create the key by clicking "Generate/Enter a key" (1).

  6. Select the line to the right of "Generate/Enter a key" (2), "1F02E74917D3F6E7348C1F02E74917D35E2599A254864A233C549A25ADD2EDFD", for example, and press "Ctrl+C". Paste this key into an email and send it to "support.de@allplan.com".
  7. We will send you another key. Please copy this key to the second line (3). If you need to restart the program, paste the key you created into the first line (see step 3, do not click "Generate/Enter a key" again!). Then click "Validate twin key" (4). After you have done this, you should see the following message: "System cleaned. Reinstall NemSLock".
  8. Update your current Allplan version. Use the temporary license file ("psd" can be found in its file name). You can also find your current temporary licenses at www.connect.allplan.com. Go to "Profile -> License administration".
    Students should use the Allplan Setup program which they can download from Allplan Campus (http://www.allplan-campus.com -> log on -> select "Software" at the top -> download Allplan). Use the trial license provided by Setup.



After this, request a new license by sending a new registration request (Services application -> Utilities -> License -> License Manager). Select the license entry for your seat and click "Request license".
If you work with a license server, reconnect the client with the server.

Загрузка PDF  FAQ_EN_Removing_NemSLock_completely.pdf Загрузка NSLFixer2006_EN.zip
Версия:  Allplan BCM 2014 / Allplan BCM 2013 / Allplan BCM 2012 / Allplan BCM 2011 / Allplan BCM 2009  | Последнее изменение: 28.07.2015
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Question:

How can I export and import projects using Allplan Building Costs?



Note:


The following FAQ describes this topic only briefly.
For detailed information, please refer to the help by clicking Help -> Contents and Index:
Backing up data and archiving projects -> Backing up and archiving projects using archive administration -> Backing up projects


Note:

If you have received data from us or if you send data to us, please read the 'Important information' section at the end of this FAQ!

Exporting:

  • SelectProject data -->Archive...; the Archive Administration dialog box opens.
  • Click Pathand set the archive folder.
  • Please make sure that Formatis set to Archive (version 4.0 and later).You can find this setting at bottom right.
  • Select the project you want to archive in the list box on the left.
  • ClickArchive projectto start backing up the data.
  • The project appears in the list box on the right.
  • As a result, the program has created an XXX.arafile.


Importing:

  • StartAllplan Building Costs.
  • SelectProject data -->Archive...
  • Click Pathand set the archive folder.
  • The project appears in the list box on the right; select it and click Restore archive.
  • If the program asks whether you want to create a copy, you are advised to do this to protect existing data.
  • The project appears in the list box on the left; you can now edit it.




Important information:

You can use this type of archiving to back up project data. Please note that this backup does not contain the complete database!
This type of archiving is very useful if you want to transfer data to technical support.
If you send a project, please do not forget to provide us with a detailed description of the problem.
This description should include the following information:

  • Program and version
  • When does the error occur? Or what did you do when the error occurred?
  • What does the error message say? A screenshot would be very helpful.
    (Pressing the Printkey copies the current contents of the screen to the Clipboard. Using CTRL+V, you can paste this screenshot into a Word document, save this file and send it to us.)
  • Office name or customer number and telephone number so that we can contact you.

We kindly ask you not to make any changes in the project in the meantime.

A note on fixed projects:
Please do not copy any data from a corrupt project to a fixed project as this may transfer the corrupt data to your current project!

Загрузка PDF  FAQ_EN_Exporting_importing_projects_.pdf
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