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Версия:  Allplan 2017  | Последнее изменение: 08.05.2019
 

Question:

What license issues do I need to consider when upgrading from Allplan 2014/2015/2016 to Allplan 2017?



Answer:

Allplan 2016 introduced a new protection system. Since then licensing has been based on CodeMeter by Wibu Systems AG. Allplan 2017 uses this protection system, too.




1. Upgrading stand-alone workstations

1a. Stand-alone workstation - upgrading from Allplan 2016
The license for Allplan 2017 updates automatically. Start Setup and follow the instructions displayed. When you are prompted to select the license file, click 'Use active license'.
Follow the installation instructions.

Note: The licenses only update automatically when you upgrade. To install Allplan 2017 on a new computer, please read the following instructions: https://connect.allplan.com/en/faqid/20150618131629.html

You can find your Product Key in Allplan Connect as usual. Go to http://connect.allplan.com/license

1b. Stand-alone workstation - upgrading from Allplan 2014 or 2015
Start Setup and follow the instructions displayed. When you are prompted to select the license file, click 'License activation'. Enter your Product Key (26-digit code) and click 'Activate license'. By activating your license, you connect it with your computer. Follow the installation instructions.
You can find detailed information at
https://connect.allplan.com/en/faqid/20150618130717.html





2. Upgrading license server workstations

2a. License server workstations - upgrading from Allplan 2016
Start by updating your license(s) at the license server. After this, upgrade the clients.

Check the version of the license server. If you use the license server 2016-1-4 or later, you can find the version number (Build-ID) at bottom left in the License Settingsprogram. The version number should be at least 1.614.x.x. If you cannot see the Build-ID, you work with an older license server. In this case, update the license server first. Download the software for the license server from Allplan Connect.

You can find detailed information at
https://connect.allplan.com/en/faqid/20160527114300.html

After having updated the licenses, you can upgrade Allplan at the clients. Start Setup and follow the instructions displayed. The license server license will be detected automatically on the network. When you are prompted to select the license file, click 'Use active license'. Follow the installation instructions.

Note: You can update the licenses only at a license server you have already installed. If you want to switch to Allplan 2017 and move the license server to a new server, please read the following instructions:
https://connect.allplan.com/en/faqid/20150618134224.html
You can find your Product Key for Allplan 2016 in Allplan Connect as usual. Go to http://connect.allplan.com/license

2b. License server workstations - upgrading from Allplan 2014 or 2015

Start by installing the license server. After this, upgrade the clients.
You can find detailed information at
https://connect.allplan.com/en/faqid/20150618084450.html


Downloading licenses from Allplan Connect

You can find your license for Allplan 2014 BCM and the activation code for Allplan 2017 IBDin Allplan Connect. As an extra servicewe provide the old licenses for hardlock stand-alone workstations, the temporary licenses for NemSLock and the Product Keys for the new software protection system. Click
Profile > License administration.
Only administrators can use this function.

Загрузка PDF  FAQ_EN_How_to_handle_licenses_when_upgrading_to_Allp...
Версия:  Allplan 2021 / Allplan 2020 / Allplan 2019 / Allplan 2018 / Allplan 2017  | Последнее изменение: 29.12.2020
 

Question:

ProjectPilot does not open, displaying the following error message:
“Unable to create ProjectPilot control. Is the registry correct?” What can I do?



Answer:

Step 1
Start the Services application -> Service -> Windows Explorer -> CAD program folder.
Open the "PRG" folder.
Find the following file: "NemProjectPilot10.exe"
Right-click this file -> select "Run as administrator" on the shortcut menu.
Try to start ProjectPilot from Allplan.
If ProjectPilot does still not start, go to step 2.


Step 2
Check whether updating the software of the virus scanner solves the problem.
If it doesn't, configure the real-time scanner of the virus scanner so that
it no longer scans the program folder and data folder of Allplan.
Start the Services application: Make a note of the following paths displayed in the Services application window:
Program folder
General program data
Central file storage folder
Define these folders as exemptions in your virus scanner.
If ProjectPilot does still not start, go to step 3.



Step 3
This problem is often caused by an "external path" that no longer exists. When you start ProjectPilot,
the program tries to access the "external path", which is stored in the Windows Registry.
If this path no longer exists, you will see the above error message.

To correct this error, do the following:

  • Start the Services application -> Service -> Windows Explorer -> My own CAD documents (USR).
  • Find the "extern.cfg"file in the user folder and delete this file.


If ProjectPilot does still not start, go to step 4.



Step 4 (Windows 10 or later)
Open the PRG folder of Allplan in Windows Explorer (for example, C:\Programs\Allplan\Allplan 2018\prg).
Start the Services application. The folder you selected for the Allplan program during installation is displayed directly in the Services application window.
Right-click the "NemProjectPilot10.exe" file in the Allplan program folder. A shortcut menu opens. Click “Properties”.
Open the “Compatibility” tab and select the “Disable fullscreen optimizations” option. After having selected this check box, click “Apply” at bottom right.




If several users with different user profiles use Allplan on this computer, click the “Change settings for all users” button first. Then, disable fullscreen optimizations as described above.




If ProjectPilot does still not start, go to step 5.



Step 5
Fix Allplan.
To find out how, go to
https://connect.allplan.com/en/faqid/20120917082945.html
After installation, try to start ProjectPilot.
If ProjectPilot does still not start, go to step 6.



Step 6
If ProjectPilot does still not start, the most likely cause of this problem is security software such as the virus scanner.
Remove, that is, uninstall the local virus scanner with all its services from the Allplan computer having these problems.
After this, ProjectPilot will start.
To reinstall the security software or virus scanner with its appropriate settings,
contact the support service of the software provider.

Загрузка PDF  FAQ_EN_ProjectPilot_does_not_start.pdf
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